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Issues, Workarounds & Localization

 
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The new launcher and the web server issues on the 21st of May: FAQ and update thread

First post First post
Author
Cevin North
Red Dwarf Mining Corporation
space weaponry and trade
#621 - 2013-05-30 17:09:43 UTC  |  Edited by: Cevin North
Paessi Mikakka wrote:
This **** wont work. even repair exe dont start.......


This application should start if you launch it directly. from the EVE folders

program files/ccp/eve/repair.exe or for 32 bit machines.
program files (x86)/ccp/eve/repair.exe or for 64 bit machines
/home/username/.wine/drive_c/ see above for the rest of the path For Linux 32 and 64 bit machines

(sorry i dont know macintosh)

The manual way to add the latest patch is described above by the Dev.
Lone Gunman
Forhotea Corporation
#622 - 2013-05-30 18:32:46 UTC
Dorijan wrote:
I'm not reading a 31 page thread just to catch up so sue me if this has been brought up before:
When logging in with multiple accounts -- why anyone would ever want to do something like that in EVE Online is beyond me -- via the new launcher does not store all usernames in the dropdown list. Only the first one is shown upon restarting the launcher.



As has been stated multiple times, Disable "Close the EVE launcher after starting EVE Online" and the usernames will be saved.

As for being sued, consider yourself served.
Whitehound
#623 - 2013-05-30 18:56:43 UTC
The repair tool and the launcher still have different opinions on what makes a client installation.

Repair.exe keeps finding missing blocks, downloads and installs ... something, and the launcher then installs itself again.

I have two words for you, CCP: NOT SMOOTH

Loss is meaningful. Therefore is the loss of meaning likewise meaningful. It is the source of all trolling.

Ruger Kalashnakov
Shroomba Industrial
#624 - 2013-05-30 23:17:51 UTC
Can anyone tell me the size of the Launcher update? I was playing fine all day ( must have launched early this morning before Updater was updated ) and then I logged off, started back up and now it says " DOWNLOADING LAUNCHER UPDATE " with just a grey bar, no download information etc. Here is where the problem is. I'm on a slow internet, I download at 60kbs. I know that it is transferring information, as I have the program NetWorx. I am new and just started on May 25th. Ive never experienced needing to update launcher after my initial update.

Should I have information of the Launcher Update status? Or will it just be done when its done. Am I actually hung up and something is not working right therefor its not updating? ( though like I said, everytime I launch the updater NetWorx shows download speed activity. Anyway, the main reason I want to know the size is so I can decide if its large enough that it would be better if I ran to my parents house quick to use there 1.7mbs download speed. OR if its small enough that it should finish soon. Anyway, hopefully someone can tell me the download size. Thanks in advance.
Col B
Manticore Industries
#625 - 2013-05-30 23:33:01 UTC
Question to the Dev's, is there anyway or thought for the future to increase the number of log-ins held. I would imagne that there are not many folks that have enough accounts for this to be a problem, but the old luancher would hold all of your log-in names, this new launcher limits the amount. Thank you
Linna Baresi
#626 - 2013-05-31 00:56:58 UTC
Well, so far so good. I've manually downloaded and updated the launcher, and it seems to work now. I logged in 3x in a row without once having to use repair. This on a Windows 7 64x system where EVE is not on the C drive.

As to feedback on the launcher in general: it's slow, much slower than just going to /bin. And I must say I prefer the spash screen from the .exe in /bin over the black screen from the launcher.

The whole 'take it to the cloud' thing and once-click logons leave me extremely unenthusiastic. I've seen way too many people (and companies) fall victim to unauthorized access. I actually PREFER different logons for different functionality, so that if say one game account gets compromised, the master account and the forum account are still secure.

Member of since 2003 fated.europefreeforum.com

Envoy Takeshi Kovacs
A.Murder.Of.Crows
#627 - 2013-05-31 03:25:21 UTC
I'm not sure if anyone else is having these issues (don't really have time to read this thread tonight), but they are persistent problems. I guess I should make some bug reports.

1) Even since the Updater was put into place one of my clients just will not use it, and instead uses the old download protocol.

2) The other issue that is rather annoying and possibly dangerous for me should I want to log off safely is that my other two clients (since I came back to the game beginning of May) do not have log off features at all. Not in game, not in the esc menu, no where. The only option I have to quit the game.

I thought the launcher/updater was also a repair tool? If not, or if so (even funnier if this is true), what are my repair options? I thought the repair functionality ran in the back ground when it checked files, but I honestly don't really know much about how the game updater works with the client files. Should I reinstall all three clients (I really don't want to do this because it will take forever)? Thanks in advance for any help any one has..
CCP Atropos
C C P
C C P Alliance
#628 - 2013-05-31 11:11:27 UTC
Ruger Kalashnakov wrote:
Can anyone tell me the size of the Launcher update? I was playing fine all day ( must have launched early this morning before Updater was updated ) and then I logged off, started back up and now it says " DOWNLOADING LAUNCHER UPDATE " with just a grey bar, no download information etc. Here is where the problem is. I'm on a slow internet, I download at 60kbs. I know that it is transferring information, as I have the program NetWorx. I am new and just started on May 25th. Ive never experienced needing to update launcher after my initial update.

Should I have information of the Launcher Update status? Or will it just be done when its done. Am I actually hung up and something is not working right therefor its not updating? ( though like I said, everytime I launch the updater NetWorx shows download speed activity. Anyway, the main reason I want to know the size is so I can decide if its large enough that it would be better if I ran to my parents house quick to use there 1.7mbs download speed. OR if its small enough that it should finish soon. Anyway, hopefully someone can tell me the download size. Thanks in advance.

If you find it's not downloading and installing, you can download the update from here. We did discover an issue in a third party library that we use, that is causing some issues with the downloading, and are currently testing a fix for it on Singularity, but in the interim, running the installer and pointing at your EVE installation will update your EVE Launcher.
CCP Atropos
C C P
C C P Alliance
#629 - 2013-05-31 11:15:19 UTC
Col B wrote:
Question to the Dev's, is there anyway or thought for the future to increase the number of log-ins held. I would imagne that there are not many folks that have enough accounts for this to be a problem, but the old luancher would hold all of your log-in names, this new launcher limits the amount. Thank you

Yes; we're looking at various approaches to handle multiple logons in the Launcher. We've got a number of things that we're looking to improve, and will deploy updates when they're ready.
CCP Atropos
C C P
C C P Alliance
#630 - 2013-05-31 11:24:33 UTC
Envoy Takeshi Kovacs wrote:
I'm not sure if anyone else is having these issues (don't really have time to read this thread tonight), but they are persistent problems. I guess I should make some bug reports.

1) Even since the Updater was put into place one of my clients just will not use it, and instead uses the old download protocol.

Do you have separate shortcuts for starting up the clients?

Envoy Takeshi Kovacs wrote:
2) The other issue that is rather annoying and possibly dangerous for me should I want to log off safely is that my other two clients (since I came back to the game beginning of May) do not have log off features at all. Not in game, not in the esc menu, no where. The only option I have to quit the game.

We're aware of this and are looking into improving it. The reason is to do with the way the token based authentication is handled and the way the client "logged off" (although really it just quit and restarted the application).

Envoy Takeshi Kovacs wrote:
I thought the launcher/updater was also a repair tool? If not, or if so (even funnier if this is true), what are my repair options? I thought the repair functionality ran in the back ground when it checked files, but I honestly don't really know much about how the game updater works with the client files. Should I reinstall all three clients (I really don't want to do this because it will take forever)? Thanks in advance for any help any one has..

The EVE Launcher maintains a checksum of files it has examined. If you think that it is necessary to reexamine all the files in your installation you can either delete this file by clearing out the EVE Launchers cache folder, or run the Repair Tool in the root of your EVE installation. Note that if you run the Repair Tool it will roll your EVE Launcher back to an earlier version, and you will subsequently be forced to reupdate it.

Also, cool name - I love the books Smile
Linna Baresi
#631 - 2013-05-31 11:46:29 UTC  |  Edited by: Linna Baresi
Ah yes, and as just became apparent, there's another big disadvantage to this centralisation of logins... if one thing goes down, everything goes down, including forums and on line reporting tools. And while moderators may not always appreciate hundreds of irate posters complaining how their game just went off line, I do think being able to report issues helps narrow down the causes for unforseen bugs.

I still remember when Cryptic's network admins managed to block all European IP addresses in COH. Fun times were had... I wonder if they'd have noticed if we hadn't been all over the forums and support tools.

Member of since 2003 fated.europefreeforum.com

sturi
Perkone
Caldari State
#632 - 2013-05-31 11:54:52 UTC
I'm using local transparent proxy to proxychain connection to the game, and with new launcher update all i could get was "No internet connection, please restart launcher" string. After selfmade investigation it turned out that now i have to cascade a connection to client.eveonline.com:443 what was done and worked like a charm. Hope it would help someone.
Hazan Lightbringer
LightWorker Inc
#633 - 2013-05-31 12:57:40 UTC  |  Edited by: Hazan Lightbringer
CCP Atropos wrote:

I still want all feedback on the EVE Launcher and it's user experience



Then lets talk about the validating-process. What's it REALLY good for?
The only reason for such a process is to either verify a license or to check a program for known infections/hacks.

Now as far as I know, there are no such problems with the client since 1. The client is free. There's no such thing as a "pirated client", and 2. As far as I know, there are no specifically designed viruses to hijack and re-write the client. If someone wanna steal passwords thru browser-hijacking there are far easier ways to accomplish that than to write a specific virus for eve-users..


So, what's actually being validated in that process?





EDIT:

I've now tried the launcher again and since I don't have to wait for the client to finish loading before I switch user account and load up another one, I suppose I can tell you now that the system is quite time-efficient afterall.

I still could do without that launcher but all in all it's acceptable in its current functionality.


And, since I am an autistic time-optimizer who count seconds with almost fascistic precision in everything I do, my verdict about the launcher is actually very very good. ;)
KIller Wabbit
MEME Thoughts
#634 - 2013-05-31 13:27:07 UTC
Did you re-write the validation code? Why is it taking @!%^!(!^!% so long? 10 times or more longer?

Kmelx
The Scope
Gallente Federation
#635 - 2013-05-31 14:00:33 UTC
CCP Atropos wrote:
Ruger Kalashnakov wrote:
Can anyone tell me the size of the Launcher update? I was playing fine all day ( must have launched early this morning before Updater was updated ) and then I logged off, started back up and now it says " DOWNLOADING LAUNCHER UPDATE " with just a grey bar, no download information etc. Here is where the problem is. I'm on a slow internet, I download at 60kbs. I know that it is transferring information, as I have the program NetWorx. I am new and just started on May 25th. Ive never experienced needing to update launcher after my initial update.

Should I have information of the Launcher Update status? Or will it just be done when its done. Am I actually hung up and something is not working right therefor its not updating? ( though like I said, everytime I launch the updater NetWorx shows download speed activity. Anyway, the main reason I want to know the size is so I can decide if its large enough that it would be better if I ran to my parents house quick to use there 1.7mbs download speed. OR if its small enough that it should finish soon. Anyway, hopefully someone can tell me the download size. Thanks in advance.

If you find it's not downloading and installing, you can download the update from here. We did discover an issue in a third party library that we use, that is causing some issues with the downloading, and are currently testing a fix for it on Singularity, but in the interim, running the installer and pointing at your EVE installation will update your EVE Launcher.


That is not working I get multiple errors when attempting to install it to my eve directory, repair.exe isn't working, to sum it up nothing is working.
CCP Atropos
C C P
C C P Alliance
#636 - 2013-05-31 14:05:02 UTC
Hazan Lightbringer wrote:
So, what's actually being validated in that process?

Your entire client. Rather than support umpteen incremental patches, the validation process examines the files you have on disk and calculates the required changes, or deltas as they're known, to get you from whatever build you had, to whatever build you need.

Its the same idea behind many differential syncing mechanisms, such as rsync.

Since we don't know what state your client is in, we examine it and work it out ourselves; this is what allows you the ability to take a client and point it at any of our servers, be it Tranquility, Singularity or whatever. If the precompiled payload that we download data from exists, it can update your client to it.
Marcus Vaughn
5th Marine Division Reinforced
#637 - 2013-05-31 14:05:29 UTC
I'm Hoping the new updates work better then the origanal design. The origanal froze everytime I attemped to use it so I just used the direct link. I'll try it again later today & hopefully it will be better!
CCP Atropos
C C P
C C P Alliance
#638 - 2013-05-31 14:05:59 UTC
Kmelx wrote:
CCP Atropos wrote:
Ruger Kalashnakov wrote:
Can anyone tell me the size of the Launcher update? I was playing fine all day ( must have launched early this morning before Updater was updated ) and then I logged off, started back up and now it says " DOWNLOADING LAUNCHER UPDATE " with just a grey bar, no download information etc. Here is where the problem is. I'm on a slow internet, I download at 60kbs. I know that it is transferring information, as I have the program NetWorx. I am new and just started on May 25th. Ive never experienced needing to update launcher after my initial update.

Should I have information of the Launcher Update status? Or will it just be done when its done. Am I actually hung up and something is not working right therefor its not updating? ( though like I said, everytime I launch the updater NetWorx shows download speed activity. Anyway, the main reason I want to know the size is so I can decide if its large enough that it would be better if I ran to my parents house quick to use there 1.7mbs download speed. OR if its small enough that it should finish soon. Anyway, hopefully someone can tell me the download size. Thanks in advance.

If you find it's not downloading and installing, you can download the update from here. We did discover an issue in a third party library that we use, that is causing some issues with the downloading, and are currently testing a fix for it on Singularity, but in the interim, running the installer and pointing at your EVE installation will update your EVE Launcher.


That is not working I get multiple errors when attempting to install it to my eve directory, repair.exe isn't working, to sum it up nothing is working.

Can you provide me with an example of these errors? A screenshot, log file or whatever would be wonderful.
Scopex Novita
Brutor Tribe
Minmatar Republic
#639 - 2013-05-31 14:26:11 UTC
Bravo!

I think I realised what's wrong with my game!

I bought the Steam Version and tied that serial key to an alt account (not this one!).

Since then I've not used the Alt, and switched to my non-steam user account!

Now when I try to launch via Steam, it says I can't use the account, because it's not 'tied to the steam account' because the serial was used on an alt!

Fantastic planning here guys to account for people who have multiple accounts! I've since spent about 12 hours in total, fully re-downloading and re-installing the game, in the vain hope that I'd actually be able to sort out my skill training before it runs out (Started skill training before this ridiculous update was rolled out).

Unfortunately I'm now having to download the non-Steam client, and will it even work - who even knows!? - I guess I'll just hope for the best, and if it works I'll not have wasted money on a game I can't even play.
Scopex Novita
Brutor Tribe
Minmatar Republic
#640 - 2013-05-31 14:30:41 UTC
Oh wow.

Now I can't install the manual version I downloaded from your site (Achive extraction failed) nor can I manually download the Payloads (website is not available).

Yeah, I am seriously butt-hurt right now, this is ridiculous.