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The new launcher and the web server issues on the 21st of May: FAQ and update thread

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Shish Tukay
Caldari Provisions
Caldari State
#301 - 2013-05-24 17:58:49 UTC  |  Edited by: Shish Tukay
While waiting, I had a go at making my own launcher, with blackjack and hookers :3

http://code.shishnet.org/eve-mlp/

It doesn't do patching, but for /launching/, I'm already finding it quite wonderful (Though I did create it myself, based on what I want a launcher to be, so I'd be pretty fail if I didn't like it :P )

Feedback and suggestions appreciated ^_^

Current bugs & ideas --> https://github.com/shish/eve-mlp/issues

ED> Uploading new version, 0.0.0 didn't include the systray icon graphic >_< 0.0.1 doesn't either, but doesn't crash without it...

ED2> 0.0.2, can *close* without an icon...

ED3> 0.0.3 - uploaded as a .zip which includes the icon, all should be good now \o/
Meytal
Doomheim
#302 - 2013-05-24 18:03:29 UTC
CCP Guard wrote:
During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main).

You guys should have remapped before picking the number ;)

Kidding. Seriously though, thank you for the extra SP. It worked out great for my corp: one guy was really crying hard about the launcher, so we had the fortune of hearing that all week and just poking at him. Then we get the SP, like the cherry on top :)

I don't suppose though, that you could get some more wiggle room out of your managers so that you can hold some features until you do get all the kinks out, especially for really impacting things like this, the Inventory, modular POS rewrite (THANK YOU for delaying that until you can spend more time on it!), etc.

You guys are on a schedule, but we don't always know (or care) when a certain feature comes out, as long as it does arrive and adds benefit to the game. Personally, I'd rather wait a little bit of time for a feature if I knew that extra time was spent fine-tuning that feature. We're the customers, we're the ones buying your product, and we -- or at least I -- say that it's okay to delay when there are problems.

Thanks again though!
Maximus Andendare
Stimulus
Rote Kapelle
#303 - 2013-05-24 18:26:12 UTC
CCP Guard wrote:
Albireo Kalem wrote:
Is there a reason, why some account got the SP and some didn't?

I didn't get any and some of my friends are telling me that they got the SP only on some accounts and not others.


Accounts that were active during today's downtime? If so, please tell your friends to file a petition.
I can confirm that at least one of my accounts (I didn't have a chance to check the rest this morning) did NOT receive the sp. I want to verify that ALL active accounts during today's/yesterday's downtime should have received the sp and not only those active accounts that could not log in?

Can I get some clarification on this?

Enter grid and you're already dead, destined to be reborn and fight another day.

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Smoking Blunts
ZC Omega
Goonswarm Federation
#304 - 2013-05-24 18:48:25 UTC  |  Edited by: Smoking Blunts
CCP TheRambler wrote:
Hi, we just deployed to TQ the new version of the launcher webpage that among other things adds the "Auto play" feature. If you see the checkbox but the client still doesn't automatically start, please clear your cache and try again

Thanks!


I responded to you about this in the sisi feedback topic.

it dosnt solve the issue there is no way of easy swapping toons on the same account WITHOUT leaving the launcher running.

I DO NOT WANT THE BLOODY LAUNCHER X8 RUNNING ON MY PC

why are you being so stubborn that you can not see the launcher is a step back in multiboxer functionality?

OMG when can i get a pic here

Cevin North
Red Dwarf Mining Corporation
space weaponry and trade
#305 - 2013-05-24 19:01:33 UTC
Shish Tukay wrote:
While waiting, I had a go at making my own launcher, with blackjack and hookers :3

http://code.shishnet.org/eve-mlp/

It doesn't do patching, but for /launching/, I'm already finding it quite wonderful (Though I did create it myself, based on what I want a launcher to be, so I'd be pretty fail if I didn't like it :P )

Feedback and suggestions appreciated ^_^

ED> Uploading new version, 0.0.0 didn't include the systray icon graphic >_< 0.0.1 doesn't either, but doesn't crash without it...

ED2> 0.0.2, can *close* without an icon...

ED3> 0.0.3 - uploaded as a .zip which includes the icon, all should be good now \o/



Now all you need is a select wich accounts you want button (default all on or off) and your well on your way. News feeds you can easely pull of CCP~s RRS chhannels so thats fixed. Maybe these guys should give u a big hug.....
Thorvik
Sebiestor Tribe
Minmatar Republic
#306 - 2013-05-24 19:08:19 UTC  |  Edited by: Thorvik
First off, thank you for the 50K. It is very much appreciated.

I've been around since 2008 and have several venues through which I collect information with regards to EVE Online. I log on to forums when I have a chance, I have Tweetdeck open to #tweetfleet #eveonline along with following most of the active CCP devs. Not to mention the 112,234 blogs that I have in my RSS reader.... Smile I have about as large of an information portal that I need with regards to news and information from CCP and EVE Online.

When I come home set up my desktop, pour myself a scotch, open up laptop to Dotlan and click on the EVE icon on my desktop. I want to log in to my character selection and undock.

Click EVE Icon -> Type_Usrnam -> TAB -> Type_Pwd -> TAB -> ENTER -> Select Character -> Undock

This is the level of complexity I want.

I respectfully request that you create an "opt-out" function to the additional steps as I really don't need to be shown what I either already have read or already have ignored.

You (CCP collectively) once stated that you wanted single log on. You may be trying to do it with this methodology but it, seemingly, is failing.

Single log on would be:

Log in to Forums -> Read Forums -> Click on EVE Client Icon -> Choose Character -> Undock.

Many thanks

EDIT: I'm happy to repeat above process to log in to my alt account.
Gelatine
EverBroke Geeks
#307 - 2013-05-24 19:40:24 UTC  |  Edited by: Gelatine
Ignore, re-logged and and it was sorted
Kblackjack54
Deep Core Mining Inc.
Caldari State
#308 - 2013-05-24 19:48:46 UTC
Thorvik wrote:
First off, thank you for the 50K. It is very much appreciated.

Click EVE Icon -> Type_Usrnam -> TAB -> Type_Pwd -> TAB -> ENTER -> Select Character -> Undock

This is the level of complexity I want.

I respectfully request that you create an "opt-out" function to the additional steps as I really don't need to be shown what I either already have read or already have ignored.

Many thanks


And that is the high level of functionality required by the vast majority of EVE players, they have no need of fancy advertising, feeds from this or that rubbish or a fast track to FaceBucket.

All that is required of any launcher is to check the version, update if required without drama and then open on the requested character choice screen....Oh is that not what we actually had at one time in EVE.

SSO will never be accepted as the way 'Forwards' unless you can convince the players it is better than what they already had, so far nothing you have presented meets those criteria even when it works, it is intrusive, slow and defeats the object of the players requirements in favor of some flashy advertising.

To request from players there assistance in establishing a way forwards is rather insulting, they never asked for this in the first place instead having it foisted on them under the guise of something better disguised as a 'Change in priorities' something which you have never fully explained though from the look of the format it is self explanatory and has you know who's influence stamped right across it.

If however it is an attempt to reduce botting, then that should be lauded but not at the expense of causing legitimate players problems.

The suggestion that an 'Opt' out be inserted into the new launcher is a good one based on sound logic allowing as it would, players to do what they actually came to EVE for in the first place, if they then wish access to the admin of the game it is all still there to be had if required as are updates.

Vorll Minaaran
Centre Of Attention
#309 - 2013-05-24 19:51:12 UTC
CCP Guard wrote:
With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.

During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). Here’s a quick guide on how to apply those skillpoints.

We're sorry for the inconvenience and we hope you can use these skill points on your adventures.

Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you.


Could we ask to transfer the free SP from one char to the other like earlier: http://oldforums.eveonline.com/?a=topic&threadID=1344878

Thx, Vorll.
Alphea Abbra
Project Promethion
#310 - 2013-05-24 20:01:29 UTC
CCP Guard wrote:
.

The following questions were first directed at Atropos (And later some other CCP dude too), but if you can answer it I promise not to be picky.

Alphea Abbra wrote:
Do you have metrics for how many log in with the launcher, compared to those who do it without?

Will CCP repair the launcher (at least to former usability) before or after you remove the ability to start the game (bin/ExeFile)?

Can we assume that SiSi testing will have as much effect in the future as it had here?

Is it irresponsible to post that "[our] voices have been heard loud and clear and [you] been busy taking notes so [you]'d like to ask [us] to help [you] move forward (...)" -- each summer in 3 years, due to releasing bugs in beta to the live servers?

Would you say that CCP should have released the new launcher, if they had known the effects?

How long do you think the warning will be when you remove bin/ExeFile?

Should we cancel our accounts now, or does your notes tell you that you entirely ****ed up for the 3rd summer in row?

Given the almost 3k angry posts over 2 official threads (+ all the unofficial), do you recognise problems with the design itself of the launcher?

If you look at customer trust in the company, do you think this adds to or subtracts from that amount of trust?
CCP Atropos
C C P
C C P Alliance
#311 - 2013-05-24 20:03:01 UTC
Doublewhopper wrote:
I can not log on my character with the new launcher. Period. It is not user friendly and does not account for multiple accounts and computers.

Have you filed a bug report at all? I've no doubt that there are issues out there, much like there were issues with the old Launcher too. If you can't file a bug report, copying the contents of the Launcher logs to pastebin and linking to me would be just as helpful.

As for the user friendliness of it, we pushed out some updates to the UI today, which hopefully you've seen. We're working on further changes and will deploy them to Singularity and Tranquility in turn.
CCP Atropos
C C P
C C P Alliance
#312 - 2013-05-24 20:04:13 UTC
Spyke Spiegil wrote:
i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn´t this been resolved already?? What am I paying 20 bucks a month for???

I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!

If I do not get any compensation for the lost days I will leave this game!!

I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful.
Oraac Ensor
#313 - 2013-05-24 20:13:48 UTC
CCP Atropos wrote:
Spyke Spiegil wrote:
i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn´t this been resolved already?? What am I paying 20 bucks a month for???

I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!

If I do not get any compensation for the lost days I will leave this game!!

I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful.

Why do we "have to" do anything?

This is YOUR foul-up, not ours.

Ffs reinstate the old launcher NOW and go back to the drawing board with this until you can get it right. And by get it right I mean testing, and sorting out, ALL possible issues before you release it.

And no, I can't log a bug report because I no longer have a sodding launcher.
Smoking Blunts
ZC Omega
Goonswarm Federation
#314 - 2013-05-24 20:21:07 UTC  |  Edited by: Smoking Blunts
Oraac Ensor wrote:
CCP Atropos wrote:
Spyke Spiegil wrote:
i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn´t this been resolved already?? What am I paying 20 bucks a month for???

I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!

If I do not get any compensation for the lost days I will leave this game!!

I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful.

Why do we "have to" do anything?

This is YOUR foul-up, not ours.

Ffs reinstate the old launcher NOW and go back to the drawing board with this until you can get it right. And by get it right I mean testing, and sorting out, ALL possible issues before you release it.

And no, I can't log a bug report because I no longer have a sodding launcher.



there is nothing wrong with the launcher apparently

CCP Aporia wrote:


Since there were no technical concerns left with the Windows version of the new launcher, then yes, we did roll it out.


oh wait it dose not work properly, dose not support multiboxing and you had to give everyone sp's to stop the bulk of the hate. nothing wrong there then

OMG when can i get a pic here

Mercedes Chance
GDC Enterprises
#315 - 2013-05-24 20:24:29 UTC
Maximus Andendare wrote:
CCP Atropos wrote:
Somebody posted some pretty tantalising ideas/concept art for a revamped character screen that were very intriguing; maybe someone with better forum search skills than I can find them and repost the link.Smile
Here ya go (this one looks awesome, if you guys could get the render time fast on the avatars:

http://farm9.staticflickr.com/8070/8191191887_8975bc2833_o.png

From this post: https://forums.eveonline.com/default.aspx?g=posts&m=3056173#post3056173


Oh wow! I really like that!
Korinne
The Partisan Brigade
#316 - 2013-05-24 20:28:37 UTC
A gift of sp doesn't make this problem go away, the problem being crap outsourced code and changes without forethought of consideration of how it might affect the playerbase. Sorry, but your shiny jiggling keys aren't going to work.
Van Mathias
Dead Space Continuum
#317 - 2013-05-24 20:39:57 UTC
Is there any effort going into making sure this new crap works with Linux? Whenever I startup the new launcher, 90% of the time the entry boxes for the login don't appear, so I have to restart the launcher over and over again, to the tune of 15min of screwing around with this just to get in.
Thank god the Exefile.exe is still operational, or I would be basically locked out of EvE right now. This release was way premature. Roll back to the old launcher, and fix this new **** on Test before redeploying it. And for the love of the Jove, please make sure it works with WINE.
Kangaax
Money in da bank
#318 - 2013-05-24 20:40:05 UTC  |  Edited by: Kangaax
Oraac Ensor wrote:
CCP Atropos wrote:
Spyke Spiegil wrote:
i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn´t this been resolved already?? What am I paying 20 bucks a month for???

I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!

If I do not get any compensation for the lost days I will leave this game!!

I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful.

Why do we "have to" do anything?

This is YOUR foul-up, not ours.

Ffs reinstate the old launcher NOW and go back to the drawing board with this until you can get it right. And by get it right I mean testing, and sorting out, ALL possible issues before you release it.

And no, I can't log a bug report because I no longer have a sodding launcher.


Because obviously, for cost reasons, they can't allocate 20 000 people to test a launcher on every single configuration on earth, and the issue might be on steam or even your connection.
I'm pretty sure that if you accepted to pay 10k a month for a professionnal/premium/whatever service like several companies offer they'd be willing to give you your personnal customer support person that would sort stuff by himself.
Now, you are paying 20 bucks a month, so get a hold of yourself and accept that that price means that they have to sort stuff for the 150k other people that also have issues, and that you might not be the center of the world.


On a side note, i'm using steam, and the launcher displays an error, but works.
Regan Rotineque
The Scope
Gallente Federation
#319 - 2013-05-24 20:40:50 UTC
One thing that I can say about the 'new' way that I really dont like is that we are now dependent upon your web services.

I can honestly say that more than once a month i encounter severe slowness on your forums and other websites.

I have been a lucky one and d/l the new launcher eventually worked and I have been able to log in.

I too miss the log in page with the nice art, but that i am prepared to lose this if it is going to make the world a better place.

That being said.....last nite i was not able to log in for about 1 hour - I kept getting the "offline" mode on the launcher.

Before you say "the logs show nothing" or your "ISP" is to blame I can assure you my 50mb cable service was more than able to connect to SWTOR, Google, my bank, some interesting ummm lets call them videos.....

but it did not connect to your webserver.....in addition when i went to rage on the forums i got your "WE GOT GANKED PAGE"....

seems rather odd to me to place the main portal that your customers will be connecting to into a place where....guess what from time to time we wont be able to connect.

Just my 2 1/2 cents....I am not against change im just worried that this change may not have been fully fleshed out - particularly considering the problems so many are having and those with multiple accounts.

~Regan~
ISD Ezwal
ISD Community Communications Liaisons
#320 - 2013-05-24 20:40:51 UTC
Oraac Ensor wrote:
And no, I can't log a bug report because I no longer have a sodding launcher.
Apart from in game, you can also file a bug report on the website.
Please do, because if you think they have no clue, you could help them get one.

ISD Ezwal Community Communication Liaisons (CCLs)