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Issues, Workarounds & Localization

 
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The new launcher and the web server issues on the 21st of May: FAQ and update thread

First post First post
Author
Rommiee
Mercury Inc.
#581 - 2013-05-28 07:37:13 UTC
Twikki wrote:
Not sure if this is the right place to make this comment. After finally getting the launcher to work as i want it to, i now ask the question.

What are the chances, when you go to log out/quit it gives you 2 options

1. to quit the game
2. retrun to character screen

This way you dont have to quit the game and re log in each time you wwant to swap characters


They just need to put the "Log off" button back, and not the "log off safely" button. This would solve that issue.
Vaerah Vahrokha
Vahrokh Consulting
#582 - 2013-05-28 07:56:37 UTC
Alphea Abbra wrote:
CCP Atropos wrote:
Just updated my post with the known issues; there are more fixes in testing on Singularity.
I find it cute that you're still fixing bugs when the design of the launcher makes itself a bug, in need of workarounds.
Could you please address the design flaw/bug in your OPs?


QFT.
Besides giving a temporary respite to all those unable to log in, the fixes should just be an ad-interim solution before a real launcher is made.

Real as in, doing what's it supposed to do: patching and making it easy to play. All the rest is junk, bloatware and bad usability in a nutshell.
Alphea Abbra
Project Promethion
#583 - 2013-05-28 08:38:19 UTC
Vaerah Vahrokha wrote:
Alphea Abbra wrote:
CCP Atropos wrote:
Just updated my post with the known issues; there are more fixes in testing on Singularity.
I find it cute that you're still fixing bugs when the design of the launcher makes itself a bug, in need of workarounds.
Could you please address the design flaw/bug in your OPs?


QFT.
Besides giving a temporary respite to all those unable to log in, the fixes should just be an ad-interim solution before a real launcher is made.

Real as in, doing what's it supposed to do: patching and making it easy to play. All the rest is junk, bloatware and bad usability in a nutshell.
I think the most important thing here and now is to enable those who are still locked out because of the "new" "launcher" to log in.
After that, it would be to remove the new launcher in a manner that returns to the former launchers simplicity.
And of course, a promise that the bin/ExeFile.exe won't be removed, since it's an important tool to log in even if launchers and webservers act up again.

I'm still waiting for CCP Atropos to address the actual design of the launcher, instead of the current headline bugs.
It really would serve CCP well to show a little respect to those who pay for their game.

I actually had so high hopes for this, since something as "dangerous" as ship/module rebalance and skill changes is actually being handled with care and enough respect, and some clear signs that Ytterbium, Fozzie and Rise listens to feedback, ALSO in their core design and intentions, not justTHEIR TYPING MISTAKES.
CCP Atropos, you said earlier that when you actively respond to this thread, it's showing respect and responsibility.
Can you please tell me how, when you incorporate the content of your posts?!?
Forlorn Wongraven
Habitual Euthanasia
Pandemic Legion
#584 - 2013-05-28 08:39:37 UTC  |  Edited by: Forlorn Wongraven
Patching actually works flawlessly. Maybe the launcher itself for single account users too. But for multi account players (like many veterans) the new launchers just adds both time and clicking with no additional function.

Winner ATXI , 3rd place ATXII, winner ATXIII, 2nd ATXIV - follow me on twitter: @ForlornW

Hazan Lightbringer
LightWorker Inc
#585 - 2013-05-28 11:42:30 UTC
Jonuts wrote:

Lastly, what purpose does removing our ability to log in via the bin folder at some unspecified time in the future serve?



The ONLY reason I can think of for this is that they wanna sell ads in that launcher later on and that can't be done if not every user are forced to use the launcher. Noone is gonna pay to show ads if not every user will see them.
I can imagine they wanna put facebook and twitter-tabs and connections in it as well to pull click-money and ad-income as well from the very usage of the launcher.

---

Personally I have only one question left:

WHEN I cancel my automatic subscription renewal, for how long does my accounts and stuff stay on the servers?

I'm planning a 6-12 month long "boycott/vacation" from eve in protest to the latest GUI-atrocities, but I don't intend to leave the game entirely, I wanna be able to log in again in 2014 and purchase new subscriptions to give eve The Final Chance.
6-12 months is also more than enough time for CCP to re-evaluate (or confirm) their current strategy so IF the game is gonna get fixed at all, it will happen within that timframe.


So again, exacly how long does the account-information stay on the servers?



The FAQ says "several months" but that can be anything from 3 to 11 months so it doesn't really say anything there..
http://www.eveonline.com/faq/account-management/
Alphea Abbra
Project Promethion
#586 - 2013-05-28 12:44:41 UTC
Hazan Lightbringer wrote:
So again, exacly how long does the account-information stay on the servers?
AFAIK the answer is that account details has yet to be deleted by CCP since open beta 2003.
That everything will be as you left it, if and when you return.
Zaeed Fitom
Federal Navy Academy
Gallente Federation
#587 - 2013-05-28 17:50:02 UTC
fking forum deleted my post when I hit preview, so this is going to be shorter version
posting with my alt as main expired these days and didnt bothered with renewal yet (gues why :) ) Shame you cant post with inactive acc.

Your stuff Hazan Lightbringer should remain for several years. Personally my main was inactive for 2-3 years and i found my stuff.

When finally updating launcher on my desktop today I noticed few things
1. once update finished and launcher started, login, than whole area bellow "join xyz other players" was missing, ie no Play button. launcher restart fixed that
2. once logged with expired acc why does launcher allow me to start game and doesnt throw some message or notification in that overdesigned piece of software? You claim new launcher to be ubercool but such important information is not displayed. Same goes for only xy days are remaining on your acc. Would make most sense to have it there.
3. is it bug or design that i can launch only one instance of launcher?

Based on point 2. and that message I get from game client during login "The authentication token provided by the launcher is of an invalid format." makes me wonder how relevant are their threats to remove exefile workaround.
It looks that new launcher is dependant on it and is just sending some string to game client which is doing actual verification & login. So it is not important what launcher says but what game client says.
So removing this would seem like lots of additional work compared to if they keep it like it is.
So obvious question WHY? But I rather win lotto than heard answer on it...
Skex Relbore
GoonWaffe
Goonswarm Federation
#588 - 2013-05-28 20:39:27 UTC
Hazan Lightbringer wrote:
Jonuts wrote:

Lastly, what purpose does removing our ability to log in via the bin folder at some unspecified time in the future serve?



The ONLY reason I can think of for this is that they wanna sell ads in that launcher later on and that can't be done if not every user are forced to use the launcher. Noone is gonna pay to show ads if not every user will see them.
I can imagine they wanna put facebook and twitter-tabs and connections in it as well to pull click-money and ad-income as well from the very usage of the launcher.

---

Personally I have only one question left:

WHEN I cancel my automatic subscription renewal, for how long does my accounts and stuff stay on the servers?

I'm planning a 6-12 month long "boycott/vacation" from eve in protest to the latest GUI-atrocities, but I don't intend to leave the game entirely, I wanna be able to log in again in 2014 and purchase new subscriptions to give eve The Final Chance.
6-12 months is also more than enough time for CCP to re-evaluate (or confirm) their current strategy so IF the game is gonna get fixed at all, it will happen within that timframe.


So again, exacly how long does the account-information stay on the servers?



The FAQ says "several months" but that can be anything from 3 to 11 months so it doesn't really say anything there..
http://www.eveonline.com/faq/account-management/


As I understand it , for as long as the server is operating. There are people who return after a long hiatus all the time and CCP will practically bed over backwards to help people recover their old accounts. Just make sure your assets are somewhere that you'll be able to access regardless of in game changes (aka not in SOV null) and you should be golden.
Declan Storm
InovaMining
#589 - 2013-05-28 21:30:06 UTC
CCP have utterly and completely ****** the logging process for everyone, but especially for us players that multibox.

The process of login multiple accounts using one computer is utterly and completely ******, it takes too much time (5 accounts, 3 minutes before, now almost 10!), logging is completely lagged (The process bar for the logging takes too much time, hell even the one for the acquiring the character takes too long), and is utterly complicated, with the process requiring more than 4 clicks in order to log in a single account (Before all you needed to do was click the launch button 5 times, the first client will pop up, I'd logged in the first account, with that hit "Alt-Tab", next client will popped up, logged that account and keep doing that till finished; now... launch launcher, select account, input password, logged account-click "Play", wait for the lagged process bars to finish the log in process and click again for the character to log it in, go back out (Remember "Alt-Tab") click "switch user account" and start the process again......totally time consuming and inefficient).

Not to mention that this past month I've suffered well over 8 sockets closed, on all of my accounts at the same time, which is a darn pain to log all of them back in; but even more, since you released this "Simple" login process on the 21st you are not even able to use the "restart" button on the socket close window, so fix it or remove it; it is freakin annoying to have it in there and not being able to use it.

However, that's not a solution, the best solution to this stupid problem is for you guys, to go to the previous way of logging in, which was a lot simpler and definitely a lot less complicated and time consuming. So do that!

Finally, 50K skill points as compensation for this problem is nothing more than a joke, so take them back and turn it back to the way it was before!

Note: The process bar I am referring is the one that appear after you hit "Play" and the client opens up, I know that it’s always been a bit slow, but now is worse, hell even the acquiring characters process bar takes to long!
Kblackjack54
Deep Core Mining Inc.
Caldari State
#590 - 2013-05-28 22:32:54 UTC
What I cannot understand about all of this is why CCP are being so economical with the facts, it is so obvious that this Launcher update is driven by commercial 'Priorities' that there failure to come out and say so is not only laughable but demeans the game as a whole.

If you except that the driving force behind this is “they who's name shall not be mentioned” then you begin to understand that there is little or no chance of CCP backing down on this one, you also understand why so little interest was taken about the negative comments on SISI, as long as CCP could get a few accounts to log in on it then that was the impetus to throw it into TQ no matter what the state was and fix it on the fly with the “Add more nails approach” seeming to hold sway here.

Players must also understand that if as it appears this thing is commercially driven and they really don't want it in this game then only commercial pressures will remove it, 30K plus accounts closed on EVE and moved over to WoW should do the trick nicely thank you.

The really sad part about all of this is that as mentioned earlier in this thread the Bin/. Exe is going to be removed, probably still be there in some form but not accessible to the players, had CCP thought this one through they would have realised that players would object strongly to this forced commercialization of the games front page and offered at least a permanent opt out as a sop rather than 50k SP, as if that meant anything to most of us,, they would also have been more open as to the reasons this was being done instead of simply offering 'Changing Priorities' as a reason.

I guess the ramifications of a bunch of Japanese kicking in the door and making an offer you could not refuse are far reaching and will doubtful stop at this wretched launcher you have invoked, leaves you wondering what the influence of 'Gaikai' will be on EVE over time, pay to play will really come into it's own then I suppose.

Neatly folds tin foil hat and reaches for a scotch.
Hagbard Solaris
Omega Eternal
#591 - 2013-05-29 03:03:02 UTC
Hazan Lightbringer wrote:
Jonuts wrote:

Lastly, what purpose does removing our ability to log in via the bin folder at some unspecified time in the future serve?
The ONLY reason I can think of for this is that they wanna sell ads in that launcher later on and that can't be done if not every user are forced to use the launcher. Noone is gonna pay to show ads if not every user will see them.
I can imagine they wanna put facebook and twitter-tabs and connections in it as well to pull click-money and ad-income as well from the very usage of the launcher.
This seems like the most likely reason for the design of the launcher. It initiates a browser session? Why? Because it's the easiest way to get the ads into the launcher. Launcher opens internal browser to advertising client's website and the ads appear in the launcher just like a banner ad in any other website. This makes it very easy for the advertiser to change their ad locally and have it appear on everyone's launcher in the updated form. This also explains why the launcher was released complete with the reported bugs. CCP needed a working demo of their new ad platform so marketing can start wooing ad clients. The fact that the launcher doesn't work right in a game sense is secondary to showing advertisers that it works to spam ads to Eve subscribers.
Kblackjack54 wrote:
Neatly folds tin foil hat and reaches for a scotch.
HAHAHAHA Love this. I'm not taking my tinfoil hat off until the launcher works correctly. Until it launches the game with the ease and speed of the old launcher, and doesn't leave zombie processes behind, and doesn't need to be repaired and cache-cleared, I'm sticking with my theory that it's an Ad Tool not a Game Launching Tool.
Oh, and I am going on record right here and now saying that if ANY Non-CCP products are ever advertised in my launcher, I am emailing the advertiser and telling them that I am boycotting their products because they are encouraging a game company to stop developing their games in favor of developing new marketing tools. If enough Eve subscribers do the same, perhaps CCP will return to developing games.

What if New Eden was a virtual prison and we're convicts in a prison pod somehwere?

Celia Therone
University of Caille
Gallente Federation
#592 - 2013-05-29 10:52:55 UTC  |  Edited by: Celia Therone
Declan Storm wrote:
Not to mention that this past month I've suffered well over 8 sockets closed, on all of my accounts at the same time, which is a darn pain to log all of them back in; but even more, since you released this "Simple" login process on the 21st you are not even able to use the "restart" button on the socket close window, so fix it or remove it; it is freakin annoying to have it in there and not being able to use it.

I have also been getting a lot of 'socket closed' errors recently and can confirm that the restart button on the socket closed error dialog does not work.

Also the new launcher seemed to interact oddly with downtime. Previously you would wait at the client log in screen and it would give you a countdown of when the server was coming back up. Last night the launcher allowed me to open the client before the servers came up properly but the client no longer properly showed the server status or let me into the game when the servers came back up. I had to manually exit the client and re-launch it from the launcher (several times) before I finally got back into the game - however it worked fine just now so maybe that was just a glitch.

If you have multiple accounts in the account drop down of the launcher and you switch to a different account and get the password wrong (Invalid username/password error) then it re-sets your account name to the previous one (the one at the top of the list of account names I think?) It shouldn't change the account name to a different one because, almost always, the cause of this error will be a typo in entering the password.

If you hit "Switch user account" then the launcher should probably switch focus to the account drop-down dialog rather than the password window and (I think) highlight the old account name so that you can start typing the new one without having to mess about deleting your old account name. Actually the behavior of this drop-down is a bit odd. If I switch accounts and click on the account name and down arrow then only the old account name will be in the drop-down but if I click on the arrow next to the text box then both names appear in the drop down. I sort-of see what you're doing with auto-complete in the client name history but it works oddly in this case.
Cevin North
Red Dwarf Mining Corporation
space weaponry and trade
#593 - 2013-05-29 16:14:53 UTC
Well of all the magic wonders CCP has introduced to EVE, this gotta be by far the crappiest one.

This Launcher thing still does not work and i am getting bored to **** writing about it to see if there finaly is a fix.

Since Monday the 21st ive been trying to get this piece of Scrap-ware working day by day, and all i get is the same stupid window full of commercials but without the ability to login more than once every 35 attempts

So, until you as mighty CCP have decided to post something useful about this piece of Scra-ware, i will no longer post feedback, stop helping you to fix the damn bugs, and if it continues or block my ability to login becoz u removed the old launcher, i will stop paying to.
Cevin North
Red Dwarf Mining Corporation
space weaponry and trade
#594 - 2013-05-29 17:53:45 UTC
After a nice chat in game with one of the Developers (yes they do talk there ive just learned) i stand corrected about my assumption there was a bit of Code on the CCP side that did not go well with Wine. Since i prefer to be hones, id like to try and explain what goes wrong with the " error code 7" messages the launcher gave me whilst running EVE online trough its freshly designed launcher.

The fresh launcher uses a lot of HTML code to provide you with a fresh new login page. However, since you do not want to send your passwords insecure over the internet, the login box and password box use secure html, u know that as Https:// when u type that in your browser.

This part of coding is handled of by Chromium (under wine) to launch the game. But there seems to be a evil Bug there that the certificates, to verify your connection, appear not to be loaded / parked correctly for the system to accept the necessary bit of code for the launcher to work.

As this part of (detailed info) was not known by me when i posted my previous post, and got known to me afterwards



Thanks to the Dev. for pointing this out and clarifying the problem. Glad to see you people are still out there reading the posts and trying to help us out.Big smile
Celri Remantoire
The Scope
Gallente Federation
#595 - 2013-05-29 19:04:36 UTC  |  Edited by: Celri Remantoire
I have not been able to log in but twice since the new launcher was put in place. I have deleted and reinstalled eve, got rid of my cache and still no joy. It locks within 5- 10 seconds of starting. I have also used the eve icon in the launcher folder in my computer. How can I bypass this freaking launcher, which tried to do too much and is much slower than the old launcher The post above this one was placed while I was typing . How do u get around that crap
Lord Haur
Star Frontiers
Brotherhood of Spacers
#596 - 2013-05-29 19:08:51 UTC
[EVE client installation folder]\bin\ExeFile.exe.
Oraac Ensor
#597 - 2013-05-29 20:45:51 UTC
Something very odd is happening in this thread.

Celri says the post above his was put up while he was typing and yet there is over an hour difference between the timings.
Celri Remantoire
The Scope
Gallente Federation
#598 - 2013-05-29 21:18:22 UTC  |  Edited by: Celri Remantoire
well I didn't see it and I am pissed. Still kind of being back in1989 when I got my first computer to have to go into the install folder to start the game.Ugh
Oraac Ensor
#599 - 2013-05-29 22:19:06 UTC
Celri Remantoire wrote:
well I didn't see it and I am pissed.

I wasn't suggesting that you did see it - far from it.

The indicated time of your post shows that you made it at least 30 mins before it appeared on my screen - I was refreshing at intervals of between 5 and 10 mins at the time and made my post within a couple of minutes of reading yours.

As I said - something odd going on.
Oraac Ensor
#600 - 2013-05-29 23:19:16 UTC
CCP Atropos wrote:
Oraac Ensor wrote:
So those of us who have no launcher will eventually have no option other than to quit EVE?

What do you mean you have no launcher? Are you implying that you bypass it by choice, that it doesn't work on your computer or something else?

If it's a bug I'd very much like to help fix that, if it's a dislike of the design or direction we're taking with it, I'll listen to your concerns, and if it's something else, then I'll just respond to that when I know what it is Smile

On re-reading this thread I have only just noticed your reply - apologies for not spotting it previously.

When I said I have no launcher I meant exactly what I said - I have no launcher.

After downtime on 21 May I clicked my launcher shortcut and after the patch had apparently run its course the old launcher loaded. I thought that was odd, but carried on. I started both my active accounts, did a bit of maintenance and then logged out.

When I logged in again later I got a new launcher screen with login fields on the left. I again logged in both accounts and played for a while, then both accounts were abruptly disconnected. When I tried to reconnect, the left-hand side of the launcher screen was blank.

I ran the repair tool but it failed and when I tried the launcher shortcut again nothing happened. So I ran the launcher direct download from the link posted in the other (now locked) thread but this also failed and clicking my launcher shortcut still failed to produce any response.

So I have no launcher at all and my only way of playing is via the Bin/ExeFile.exe route.