EVE Information Portal

This will literally stop me playing the game.

The new launcher does not work and CCP have ignored all bug reports I filed.

Guess I should not have resubbed an account yesterday since I'll only get another 12 days of play out of it.

Please do not assume this is the case.

A lot of work happens behind the scenes when you submit a bug report, and we do not guarantee a personal response to bug reports (since, unlike support tickets, bug reports are not for requests for personal help.)

Your bug reports are quite valuable to us, and we very much appreciate that you take the time to write and submit them.

Edit: When reporting launcher issues, it is essential that you attach launcher logs to your report manually. These are not automatically submitted, even in-game, at this time. You can find your launcher log files by choosing Show in Explorer -> Launcher Logs from the launcher menu. Please include any log files that cover the time period around when the problem you're experiencing occurred.

What about the known Launcher bug preventing accounts from being remembered. Basically accounts get removed from launcher and you have to readd them back to launcher. So if you have more than 1 account, it can be aggravating.

We are not assuming anything. We base this conclusion on one very observable fact:

The bugs do not get fixed.

Most of the people on this thread who have reported login issues via the launcher have described it as either sporadic or intermittent with high frequency, i.e., anywhere from a small to large percentage of the time. Firewall configuration issues usually manifest at a 100% failure rate, so that's not consistent with these launcher symptoms.

However, if the firewall is embedded in router hardware, then it is quite possible that either routing-related configuration or a hardware malfunction could cause periodic login failures. In this case, though, I would expect a lot of other internet applications to have periodic or perhaps constant problems.

A number of months ago I had an old hardware-based firewall that began to degrade bandwidth, drop packets, etc. This didn't cause any problems for EVE actually, but some streaming applications were severely affected until I replaced the hardware.

The latter is a positive data point for EVE: I had a customer-side network issue that both the launcher and the game client were able to handle OK without any apparent effect on either login or the game.

The launcher login issues I've experienced are separate from the above incident. They occurred long before that hardware began to malfunction, and they persisted after I replaced it. Login via Exefile has been reliable for me throughout all of this and for several years of playing the game.

Hypothetically speaking, you design something new. Now you think you're ready to release it to the public. What's a better testing platform:

Hire 5 people and have them do all the work
-or-
Release a beta to the public (millions of people) and see if they find more bugs.

Which will be quicker?
Which will produce more bug reports?
Which will be more accurate?
Which will cover more platforms and hardware?

So, by assuming no testing is being done, you just considered yourself a moot point. I'm not personally attacking you, just pointing out an unrecognized fact.

As far as holding off the exefile change. This is a 50/50 shot. One one hand, it gives those who exploit security the upper hand, but also reduces playerbase. One the other hand, those who have patience to stick around with a game they claim to love and still have the passion to argue over will be more secure, and less people can steal your belongings. Which reduces on support and security tracking down more thefts.

So I ask you and everyone else this: Would you rather put all your (assets) eggs in one basket and hope nobody finds it, or stand up for your game by properly submitting a bug report as CCP suggested and worse case scenario, you don't sub for a month?

If what you say is what they are actually doing and they are intentionally releasing buggy launcher versions so that their customers will test it for them, then it only makes sense to have an alternative in case it breaks.

By the way, imagine if all game developers adopted the mentality that you suggest and everyone just started to release their software full of bugs because their paying customers will take care of finding the bugs.

Dravar: "The exefile is just needed as a backup..." in the event of unforeseen failure Seems to be a lot of agreement here

Warlord Balrog:
"Hypothetically speaking, you design something new. Now you think you're ready to release it to the public. What's a better testing platform:

Hire 5 people and have them do all the work -or- Release a beta to the public (millions of people) and see if they find more bugs.

Which will be quicker? Which will produce more bug reports? Which will be more accurate? Which will cover more platforms and hardware?" This is not a hypothetical, its a fact. MicroShaft did this with Win10 while results were shall we say, mixed, Win10 was FREE

"As far as holding off the exefile change. This is a 50/50 shot. One one hand, it gives those who exploit security the upper hand, but also reduces playerbase. One the other hand, those who have patience to stick around with a game they claim to love and still have the passion to argue over will be more secure, and less people can steal your belongings. Which reduces on support and security tracking down more thefts." Deleting exe file is not a 50/50, its a 100% shutout for those the launcher does not work for. No matter how much passion or love for EvE you may have, when you cant get in, you cant get in, end of story

"So I ask you and everyone else this: Would you rather put all your (assets) eggs in one basket and hope nobody finds it, or stand up for your game by properly submitting a bug report as CCP suggested and worse case scenario, you don't sub for a month?" This not the worst case, its actually best case.

You want me to be your bug tester? Glad to do it! Allow me to register my accounts as Beta/Dev accounts. Give me free Omega access to the accounts as long as I am debugging for you. You can expect detailed bug reports from me on a regular basis

Don't play on gamers loyalty to this game with the expectation that they will pay full subscription price for interrupted service and cheerfully provide constant bug reports on those occasions they actually get in.

umm, to run in full screen mode with two seperate accounts:

start the launcher. log in with both accounts.

(the next few steps are done once)
hit the cog on the line for one of the accounts.
pick 'manage profiles'
create a new profile.
Maybe rename your profiles (like 'left screen' and 'right screen')
close the manage profile window.
Using the cog on each account, pick the profile you want.
Start an account. Set it up (on the correct screen). Exit.
Start the second account. Set it up (on the correct screen) exit.

Then, when you start accounts, it'll start them on the screen you want.



If you've already got the profiles created from the exe file, you may see them on the left hand side, under 'migrate old accounts'. If so, select them, and hit copy. you'll probably want to rename them. That saves redoing the configuration.

+1. The launcher STILL fails for me.

And yes, I submitted all logs, and even petitioned it when I thought removing the old launcher support would mean i could no longer patch. Fortunately the old launcher still patches and I can use the EXEFILE to launch the game.