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SFR SaFeRa

Doomheim

Likes received: 21

#21 - 2015-05-21 07:31:29 UTC | Edited by: CCP Phantom

CCP Bartender wrote:

Hey all!

CCP Nestor, CCP Mechanic and I are aware of this issue and are actively hunting it down. We have deployed a patch to the Singularity server and are looking for feedback. As we have been unable to reproduce this issue in-house, we are dependent on you for the final word on whether the fix is working!

Because your launcher cannot update, you can't use the launcher to get the patch, so you'll need to download a new version of the launcher by following these steps:

1. Download the new launcher from: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_2_884420.exe
2. Delete your launcher folder (typically C:\Program Files (x86)\CCP\EVE\launcher)
3. Install the new version of the launcher
4. Point it at singularity by following these instructions: http://wiki.eveuniversity.org/How_to_connect_to_the_test_server#Step_2_-_Creating_a_shortcut

If this solves the problem for you, you may also use this version of the launcher to connect to TQ. It will warn you that you have a pre-release launcher, but you can just click ok and log in.

Please let us know the results!

Should you run into problems with this, you may restore to the current TQ version of the launcher by following the instructions on this page:

https://ccpcommunity.zendesk.com/hc/en-us/articles/202664365-Reinstalling-the-Launcher

You got something for us poor mac users? I have about one eve client in my downloads folder for every day I've played, and even that, combined with deleting file from app support, doesn't always help. I've spent more than an hour tonight on this ****. You're lucky the game you built is great..... if I could ******* launch it.

Edit: The link to the EVE Launcher has been updated on May 21, CCP Phantom

CCP Bartender

C C P

C C P Alliance

Likes received: 83

#22 - 2015-05-21 11:17:04 UTC | Edited by: CCP Bartender

SFR SaFeRa wrote:

I feel your pain. We don't have a next-next-done installer for the mac version of the launcher, it's not as easy to package and deploy a beta version for mac as it is for windows. However, I can provide you with the mac launcher files and a process to manually patch.

Before you start, you should be aware that this is very much an "on your own head be it" procedure. You'll need a certain amount of technical knowhow to follow this, as the version numbers listed in the process may have changed.

Use this download package in place of step 1 in the reinstalling the launcher process.

Use the process as written on the zendesk page to restore if it all goes pineapple shaped. Let me know how it goes?

CCP Mechanic

C C P

C C P Alliance

Likes received: 3

#23 - 2015-05-21 14:08:32 UTC | Edited by: CCP Mechanic

Angelica Scatterbrain wrote:

I would try this but I can't download anything from YOUR server. I get 150 mb/s going to any other server on the damn planet, but I get f&$k from yours.

If you are unable to download anything from the CDN you could try using Google public DNS to see if you get a different connection route to the CDN that allows you to download. You can find instructions on how to do that here:

https://developers.google.com/speed/public-dns/

If you have a security application installed on your computer with a web filtering feature you may need to white list cdn1.eveonline.com.

CCP Bartender

C C P

C C P Alliance

Likes received: 83

#24 - 2015-05-21 16:51:07 UTC | Edited by: CCP Bartender

I have just updated the download links to point to a new pre-release version of the launcher. Here they are again, for your convenience:

As of launcher version 896719, this fix is now included in the TQ launcher.

This version includes the same fix for the grey play button bug, and an additional fix to an issue with the updater.

If you are running launcher version 883045, the previous pre-release version, you will need to manually patch your launcher to at least 884420 in order to receive future updates.

SFR SaFeRa

Doomheim

Likes received: 21

#25 - 2015-05-21 17:42:23 UTC

CCP Bartender wrote:

I have just updated the download links to point to a new pre-release version of the launcher. Here they are again, for your convenience:

http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_2_884420.exe
http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVE%20Online-2.2.884420.macosx.zip

This version includes the same fix for the grey play button bug, and an additional fix to an issue with the updater.

If you are running launcher version 883045, the previous pre-release version, you will need to manually patch your launcher to at least 884420 in order to receive future updates.

I appreciate the attention being paid to this issue. At this point, I have bypassed the launcher entirely, and am launching the game manually. So far that seems to be working..... until there's a patch.

SFR SaFeRa

Doomheim

Likes received: 21

#26 - 2015-05-21 18:03:08 UTC

CCP Bartender wrote:

Just to clarify; does this mean a fix is coming in a future stable version of the launcher?

SFR SaFeRa

Doomheim

Likes received: 21

#27 - 2015-05-21 18:08:54 UTC | Edited by: SFR SaFeRa

Attempt 1 (from downloads folder):
http://i.imgur.com/SRsfMtm.png
Attempts 2-4(from applications folder):
http://i.imgur.com/0ugSbcm.png
Attempts 5-6(from apps folder):
http://imgur.com/XlNmqhV - pressing the orange, textless button had no effect.
Attempt 7, after hitting download resource files and relaunching:
http://i.imgur.com/8pwOUJr.png and then later http://i.imgur.com/5RT4hks.png
Attempt 8:
http://i.imgur.com/6MaWk3m.png After entering username, pressing log in had no effect. Then: http://i.imgur.com/nkUe9wn.png

Moral of the story: Something is broken.

After waiting attempt six, the log in text appeared, but in a serif font. Currently showing a..... grey play button, with creating patch 0.0%. Activity Monitor shows about a 936 Kb of traffic, so it's not doing anything.

Using Prerelease.

EDIT: Left it open at attempt six currently been showing, for 30 seconds, "Creating Patch, 0.0%".

EDIT: Found this in game files, dunno if it means anything:
http://i.imgur.com/fsOEnmL.png

EDIT: Moved to trash, trying to reinstall new one, unable to empty trash, due to files being in use. Logging out has no effect. I'm certain no eve is running, eve and screenshots is the only thing in trash.

EDIT: Redownloading still has same issues.

SFR SaFeRa

Doomheim

Likes received: 21

#28 - 2015-05-21 18:35:52 UTC

CCP Bartender wrote:

Just curious: mac launcher download is 56.4 MB. Previous one was 196. Any particular reason for the change?

Bunnyhop and Bears 14
Somethingski Bunnyhop and Bears Likes received: 14	#29 - 2015-05-22 00:49:23 UTC The 884420.exe launcher worked perfect for me Deleted the launcher map and after the DL it started straight up with validating and checking cache got a ~200mb patch and game is running. I was stuck on a grey bar since mosiac with launcher 878305

Somethingski

Bunnyhop and Bears

Likes received: 14

#30 - 2015-05-22 01:37:34 UTC

884420
the next startup i did gave me a warning about the pre launcher with an exeption and the option to "ok" or "start eve" with "ok" doing nothing and "start eve" doing the exefile start

Exception during UpdaterModule.Update
Traceback (most recent call last):
File "lib\update.pyo", line 130, in run
File "lib\update.pyo", line 301, in _UpdateResFiles
File "lib\update.pyo", line 276, in GetNecessaryResourceFiles
File "lib\steps\getResourceFiles.pyo", line 189, in Run
File "lib\steps\getResourceFiles.pyo", line 29, in save_index_checksum
IOError: [Errno 13] Permission denied:

and a bunch of other checksum stuff

Treyah

Sebiestor Tribe

Minmatar Republic

Likes received: 40

#31 - 2015-05-22 04:10:31 UTC | Edited by: Treyah

CCP Bartender wrote:

I have a support ticket up and have submitted my launcher log file as requested.

I tried to download the new launcher linked above but the download stopped at 1.4mb. I stand by what I said weeks ago on the forums, this is definitely some type of network issue. I wonder how many of us are A) living in the US, and B) having our internet hijacked and filtered by the NSA.

Partially joking, I'm sure, one of those two ultimatums probably isn't accurate...humor aside though, I really want to play my characters. I've not been able to play consistently for about 10 weeks now.

Edit: After a review I posted about this in February--so a fix is due, if not some sort of game-time credit at this point. I would never let a utility company extort me so thoroughly, but I like this game and CCP.

I'm pulling for CCP Mechanic to save the day.
Be my hero you beautiful man - and please have a mustache, heroes need mustaches.

FT Diomedes

The Graduates

Likes received: 2,921

#32 - 2015-05-22 05:56:34 UTC | Edited by: FT Diomedes

CCP Bartender wrote:

This worked for me. Thank you!

Edit - this only worked the first time after installing it. Not on subsequent attempts.

CCP should add more NPC 0.0 space to open it up and liven things up: the Stepping Stones project.

Ministry of War Amarr Empire 0
Hadah Alhadahla Ministry of War Amarr Empire Likes received: 0	#33 - 2015-05-24 06:43:25 UTC 884420 works for me as well

Banda di Amici Pandemic Horde 12
Nistrak Banda di Amici Pandemic Horde Likes received: 12	#34 - 2015-05-24 07:24:25 UTC I think I just had that problem with the gray play button, too. I started the laucher (v.2.2.878305), it didn't checked the resource chache or anything else. I solved the problem with changing the langage settings from English to another language and the back to English. This might be worth a try for people who have the same problem.

State War Academy Caldari State 32
Pestily State War Academy Caldari State Likes received: 32	#35 - 2015-05-24 10:01:20 UTC \| Edited by: Pestily Downloaded the link and it worked straight away without doing anything . WOW will keep a close watch on what changes over the next few days but thanks CCP and the Devs

The Scope Gallente Federation 0
Ox Taz The Scope Gallente Federation Likes received: 0	#36 - 2015-05-24 11:00:46 UTC 884420 also works for me!

House of Utilities and refining Vel Ad Exxitium. 0
Amrod Ancalime House of Utilities and refining Vel Ad Exxitium. Likes received: 0	#37 - 2015-05-25 09:17:57 UTC Still doesnt work for me...

eBil Tycoon

Empty Wallets

Likes received: 19

#38 - 2015-05-26 11:57:19 UTC | Edited by: eBil Tycoon

Jeven HouseBenyo wrote:

The credit for finding this specific workaround actually goes to a pilot named Hegh Batlh.

I'm just the one that keeps passing it out, it was 'her' find for a temp fix on the Grey Bar/Button of EverWait.

I found it in a thread that's about to get bumped off the first page here due to the sheer number of Launcher issues cropping up and are not getting (so far) any official responses on this section of the forums.

So far for the last 5-8 days of Launcher based compliants: (some are mine, some from other threads therefore other players)

1. Grey Bar/Button of EverWait.

2. Checking shared resources cache loop of every login.

3. Unable to login due to Launcher just plain kludging out.

4. The occasional suicidal Launcher that eats and deletes itself from the HDD/SSD.

5. Launcher updating with putting an out of date (therefore broken with current client) repair.exe in place of current 'working' (hahahahaaaa! repair.exe tool.

6. Download on Demand setting to full download is no guarantee of getting full download.

7. Verification additional steps having it's own set of headaches for some players.

If anyone has additional Launcher based bugs, glitches, headaches, rage and despair, welcome to the club and list them. Might be time to consolidate this into 1-2 threads instead of it eating nearly all on first page. I put some of mine in the Launcher Sticky but considering the sheer number of pages on that thread, probably was a partial waste of finger stamina. Ugh

>Jeven

P.S. When do we get t-shirts for putting up with the Launcher from Hek local chat???

Worked instantly for me. Kudos!

Now, if only CCP gave us a version of EVE that had no launcher without the kludginess of only launching the exefile. But then everything would work and we simply cannot have that.

eBil Tycoon

Empty Wallets

Likes received: 19

#39 - 2015-05-26 11:58:52 UTC | Edited by: eBil Tycoon

CCP Bartender wrote:

It speaks volumes about how craptacular a thing is when a DEV tells you part of fixing it is to delete it entirely. Srsly bro? Can we put off an update or two and get a launcher that works, please? Shocked

Jeven HouseBenyo

Vanity Thy Name Is

Likes received: 438

#40 - 2015-05-26 15:52:14 UTC

884420 was working fine for me, until this morning's update/patch. Then it was back to the Grey Bar of EverWait until I did the language change workaround.

C'mon Dev guys and gals.... Rhilly?

Dear Loa, give us a working Launcher or scrap it for a more reliable login feature.

>Jeven

Minny boat flyer, unofficial squeaky wheel.

'Game Ethics and Morality Monitor' I remember promises.

Snark at 11-24/7/365.25. Overshare? Yup.

Yes it's my fault. And if you don't staap it I'll do it again. ;-P

No you can't has my stuffs OR my SPs.

Previous page1234Next pageLast page

Issues, Workarounds & Localization

Doomheim

C C P

C C P Alliance

C C P

C C P Alliance

Bunnyhop and Bears

Sebiestor Tribe

Minmatar Republic

The Graduates

Ministry of War

Amarr Empire

Banda di Amici

Pandemic Horde

State War Academy

Caldari State

The Scope

Gallente Federation

House of Utilities and refining

Vel Ad Exxitium.

Empty Wallets

Vanity Thy Name Is