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Issues, Workarounds & Localization

 
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The new launcher and the web server issues on the 21st of May: FAQ and update thread

First post First post
Author
Goran Ashihara
Tr0pa de elite.
Test Alliance Please Ignore
#701 - 2013-06-08 12:24:51 UTC
It;s still NOT working for me ! I am still Offline. I am still entering game by evefile.exe. I plan to restart / reinstal EVE on monday and see if anything changes.
CCP Atropos
C C P
C C P Alliance
#702 - 2013-06-08 18:18:33 UTC
Alphea Abbra wrote:
I have found another bug in regards to the launcher.

I noticed after Oddysey and the 1.0.1 and 1.0.2 patches that even though I open the game through the bugfix (bin/ExeFile.exe), it downloads a tiny bit and then closes to go to an installer, as it did before the launcher.
After installing the patch, however, it opens the bug and the bug then also tries to install the patch and verify clients all around.

Isn't it clear that when I use the bugfix to access the game and the patches, that I also desire to opt out of the bug when it comes to the patching? I have no interests using design flaws to log into EVE, and I'd rather just be able to play the game than mess around with a number of bugs and design flaws.
Is it too much to ask to be able to opt out, at least until the bug is mandatory?

I want the workaround to stay for as long as possible and work for as long as possible. Please don't force me to open bugs.
Please.

If you're getting that installer popup, it means your client isn't uptodate, and I would recommend you run that installer; it's attempting to install the update to the Launcher so that it can patch your game. I'm surprised you're even able to connect properly.
CCP Atropos
C C P
C C P Alliance
#703 - 2013-06-08 18:19:44 UTC
Balder Verdandi wrote:
Reporting in as one of those choosing NOT to use the launcher ....

Even a new install on my desktop at home on a decent desktop (Win 7 Pro on an older AMD dual core 3.2GHz with 4GB RAM and a 285 GTX) and much better internet ...... and the launcher is just out there doing it's own thing.

What exactly is it out there doing? I'd love to help, so if you can provide some more details, I'll investigate the problem.
Seth Toralen
Deep Core Mining Inc.
Caldari State
#704 - 2013-06-08 18:48:26 UTC
Still can't use the launcher due to the 324 errors that a number of us are experiencing with EVE's browser login pages. We can't load the login pages at community.eveonline, secure.eveonline, and login.eveonline. The login pages don't load; they just eventually time out. Since the launcher tries to access the form from login.eveonline.... No login section.

Not a PC issue.. problem persists across our networks on every PC. Not a browser issue either. Not an antivirus issue. You just screwed the login pages for some of us when you updated them for this new unified login. Can't use the launcher, account management, API management, or petition management until you fix it for us. The 'workaround' is literally the only way we can login to the game now.
CCP Atropos
C C P
C C P Alliance
#705 - 2013-06-08 18:59:54 UTC
Seth Toralen wrote:
Still can't use the launcher due to the 324 errors that a number of us are experiencing with EVE's browser login pages. We can't load the login pages at community.eveonline, secure.eveonline, and login.eveonline. The login pages don't load; they just eventually time out. Since the launcher tries to access the form from login.eveonline.... No login section.

Not a PC issue.. problem persists across our networks on every PC. Not a browser issue either. Not an antivirus issue. You just screwed the login pages for some of us when you updated them for this new unified login. Can't use the launcher, account management, API management, or petition management until you fix it for us. The 'workaround' is literally the only way we can login to the game now.

We're looking into this on our end in an attempt to reproduce it. As you say it covers every device on your network, and so isn't isolated to a single computer or whatever, but rather is something about your network that stops it communicating properly.
Seth Toralen
Deep Core Mining Inc.
Caldari State
#706 - 2013-06-08 19:12:21 UTC
CCP Atropos wrote:

We're looking into this on our end in an attempt to reproduce it. As you say it covers every device on your network, and so isn't isolated to a single computer or whatever, but rather is something about your network that stops it communicating properly.


Yes and it only occurs at the login pages on login.eveonline, community.eveonline, and secure.eveonline. The login page for forums.eveonline still works correctly. The forums, I believe, were the only thing not given the 'unified login' treatment too. Also, I think that my API fetching is being blocked, hopefully for the same root reason. Around the same time the login pages started having trouble, EFT and EVEMon stopped being able to fetch API info.

Thanks for working to fix this issue. It's getting really annoying.
mkint
#707 - 2013-06-08 19:16:16 UTC
the launcher is sooo slooow. I hate it.

Maxim 6. If violence wasn’t your last resort, you failed to resort to enough of it.

Alphea Abbra
Project Promethion
#708 - 2013-06-08 19:42:01 UTC
CCP Atropos wrote:
Alphea Abbra wrote:
I have found another bug in regards to the launcher.

I noticed after Oddysey and the 1.0.1 and 1.0.2 patches that even though I open the game through the bugfix (bin/ExeFile.exe), it downloads a tiny bit and then closes to go to an installer, as it did before the launcher.
After installing the patch, however, it opens the bug and the bug then also tries to install the patch and verify clients all around.

Isn't it clear that when I use the bugfix to access the game and the patches, that I also desire to opt out of the bug when it comes to the patching? I have no interests using design flaws to log into EVE, and I'd rather just be able to play the game than mess around with a number of bugs and design flaws.
Is it too much to ask to be able to opt out, at least until the bug is mandatory?

I want the workaround to stay for as long as possible and work for as long as possible. Please don't force me to open bugs.
Please.

If you're getting that installer popup, it means your client isn't uptodate, and I would recommend you run that installer; it's attempting to install the update to the Launcher so that it can patch your game. I'm surprised you're even able to connect properly.
Steps to reproduce:
- Start with a client predating the "new" "SSO" "launcher".
- Update launcher to the "new" "SSO" "launcher".
- Update to Oddysey 1.0.0.
- Open the bin/ExeFile.exe workaround for patch 1.0.1.
- Repeat as needed for 1.0.2 and 1.0.3.

What then happens for me is that it downloads a tiny file, and then prompts an installer (Just as it way back before the original introduction of the launcher). When the installer is done, it also installs an update to the "launcher", after which the "launcher" opens.
At this point, the "launcher" verifies the install (Has happened to me each time across both virtual machines and different computers), and installs some update or other to the game.
What I want, essentially, is to be able to use the bugfix (bin/ExeFile.exe) to access the game. I want the ability to opt out of the "new" "SSO" "launcher", and play my game a way that works.
I have no desire to open the "launcher".

What instead happens is that even though I install updates through the installer, the "launcher" still opens, and takes around 30 seconds to verify my install and update it. I didn't want it open in the first place.
This, of course, goes back to the launcher itself being the result of a design flaw.
Balder Verdandi
Wormhole Sterilization Crew
#709 - 2013-06-09 05:39:28 UTC
CCP Atropos wrote:
Balder Verdandi wrote:
Reporting in as one of those choosing NOT to use the launcher ....

Even a new install on my desktop at home on a decent desktop (Win 7 Pro on an older AMD dual core 3.2GHz with 4GB RAM and a 285 GTX) and much better internet ...... and the launcher is just out there doing it's own thing.



What exactly is it out there doing? I'd love to help, so if you can provide some more details, I'll investigate the problem.




IMHO, it simply isn't quick enough to switch accounts.

I'm counting 3 additional clicks just to switch accounts or bring another online. In effect, this launcher has killed multi-boxing, and really is my biggest complaint. I need to rapidly bring accounts online for PI, BPO research, etc., and you've now made this process at least three times as long for me because I have to validate my client and/or tweak my launcher.

I'm sorry ..... I'm not going to tweak my launcher on 3 or 4 different computers because your code is trash.

The other thing I see it doing is providing information that used to be supplied from the character selection screen, which I don't need or want to see because I'm active enough on the forums. I honestly see this as a form of forced advertisements and what I fear happening is the launcher turning into something similar to a YouTube advertisement screen while waiting for a video to load ...... and I don't want to see an advert pop up as I'm launching the game.


I hate being this blunt and critical, but you've really screwed the pooch on this launcher rollout
Cancrum Oris Andedare
Federal Navy Academy
Gallente Federation
#710 - 2013-06-10 03:14:18 UTC
When is the Mac update for the launcher coming? The Mac community on Steam (a small population, I know) has been waiting for a few days for a fix for this. We all bought the game and can't log in.
CCP Atropos
C C P
C C P Alliance
#711 - 2013-06-10 09:54:07 UTC
It's on Singularity at the moment.
gibbo99
Viziam
Amarr Empire
#712 - 2013-06-10 12:05:59 UTC  |  Edited by: gibbo99
launcher will not allow me to update. It shows the following message:

launcher failing

Clicking yes just shows "Client update was unsuccessful" in launcher. Clicking No closes the popup error window and stops launcher.

ive tried running the bin/evefile.exe and that updates to 1.04 and then updates the launcher, but once it runs it shows the same error as above.
Running the evefile.exe again repeats the update.

So its stuck in a constant updating loop = WTF


Edit: managed to update now. for some reason there was 3 ccpbrowser.exe processes running, even though ive only just switched my pc on.
Lysa Riay
Pator Tech School
Minmatar Republic
#713 - 2013-06-10 12:15:39 UTC
Why cant the client update itself without
2 steps to start updating the Launcher
2 steps to install the marketeers wet dream (heap of junk) Launcher
2 more steps to get rid of it and play Spaceships

I do not pay to willing advert watcher, I pay to play EvE

& yes Its that time of year Oops



PATCH MONTH Lol


It's simple:
EvE - there's a new build
download (or use the already downloaded copy)
install
Play

Could Klang take the (now rotting) pizzas & the launcher out as they leave the building plz.

Ozrik Oksaras
Deep Core Mining Inc.
Caldari State
#714 - 2013-06-10 13:07:01 UTC
I have the stupid OFFLINE MODE crap again
Erad Stomper
Deep Core Mining Inc.
Caldari State
#715 - 2013-06-10 15:39:42 UTC  |  Edited by: Erad Stomper
I can't connect to eve since the patch this morning

When i open the launcher he dont do the update, i try to login but the play button stay dark and i can't click on it,

if i open the game via exefile.exe he ask me to update, i click ok, then he update restart, ask me to update the launcher i click yes update again then restart again then he open the launcher and still nothing i can't connect, i tried to do it again but it's an infinite loop.

So i'm still trying after over 2 hours lost only trying to login i'm about to give up.

I closed my firewall cheked everything is fine on my side it should work since it downloads the patch, but the launcher is broken so it doesnt.

And i can't download the whole game since my connection is capped i would have to wait 1 month to reinstall it and i wont.

It worked fine yesterday, then a patch and *pouff* nothing works, like magic...

pictures


I tried the repair but it doesnt work either:

error: unpack requires a string argument of length 4
Total Runtime: 0h00m04s
CCP Aita
C C P
C C P Alliance
#716 - 2013-06-10 16:05:56 UTC
Erad Stomper wrote:
I can't connect to eve since the patch this morning

When i open the launcher he dont do the update, i try to login but the play button stay dark and i can't click on it,

if i open the game via exefile.exe he ask me to update, i click ok, then he update restart, ask me to update the launcher i click yes update again then restart again then he open the launcher and still nothing i can't connect, i tried to do it again but it's an infinite loop.

So i'm still trying after over 2 hours lost only trying to login i'm about to give up.

I closed my firewall cheked everything is fine on my side it should work since it downloads the patch, but the launcher is broken so it doesnt.

And i can't download the whole game since my connection is capped i would have to wait 1 month to reinstall it and i wont.

It worked fine yesterday, then a patch and *pouff* nothing works, like magic...

pictures


I tried the repair but it doesnt work either:

error: unpack requires a string argument of length 4
Total Runtime: 0h00m04s


Are you running "Spybot - Search and Destroy" or "Kaspersky" or any other sort of anti-malware software that proxies traffic?
They have been known to cause this issue.

Associate Programmer Team Special Circumstances

Erad Stomper
Deep Core Mining Inc.
Caldari State
#717 - 2013-06-10 16:12:05 UTC
CCP Aita wrote:
Erad Stomper wrote:
I can't connect to eve since the patch this morning

When i open the launcher he dont do the update, i try to login but the play button stay dark and i can't click on it,

if i open the game via exefile.exe he ask me to update, i click ok, then he update restart, ask me to update the launcher i click yes update again then restart again then he open the launcher and still nothing i can't connect, i tried to do it again but it's an infinite loop.

So i'm still trying after over 2 hours lost only trying to login i'm about to give up.

I closed my firewall cheked everything is fine on my side it should work since it downloads the patch, but the launcher is broken so it doesnt.

And i can't download the whole game since my connection is capped i would have to wait 1 month to reinstall it and i wont.

It worked fine yesterday, then a patch and *pouff* nothing works, like magic...

pictures


I tried the repair but it doesnt work either:

error: unpack requires a string argument of length 4
Total Runtime: 0h00m04s


Are you running "Spybot - Search and Destroy" or "Kaspersky" or any other sort of anti-malware software that proxies traffic?
They have been known to cause this issue.



Iv closed everything, connected the computer on the modem directly, and still the launcher wont update, but if i launch the exefile it update but return to the launcher and i cant launch it since the play button stay dark.

It's not my connection since i can access this forum, do the update and it was working fine 12hours ago with my firewall open.
CCP Atropos
C C P
C C P Alliance
#718 - 2013-06-10 17:26:23 UTC
There should be logs located in a folder called launcher/cache inside your EVE installation. If you could provide those, we can see if anything presents as to a cause.
Erad Stomper
Deep Core Mining Inc.
Caldari State
#719 - 2013-06-10 17:44:27 UTC
CCP Atropos wrote:
There should be logs located in a folder called launcher/cache inside your EVE installation. If you could provide those, we can see if anything presents as to a cause.


evemail sent with link for cache files.
Mag's
Azn Empire
#720 - 2013-06-10 21:49:26 UTC
Are the same people working on this, as were and are working on the forum/evegate site?

Destination SkillQueue:- It's like assuming the Lions will ignore you in the Savannah, if you're small, fat and look helpless.