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Issues, Workarounds & Localization

 
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The new launcher and the web server issues on the 21st of May: FAQ and update thread

First post First post
Author
Rommiee
Mercury Inc.
#721 - 2013-06-10 21:54:26 UTC  |  Edited by: Rommiee
oh, and your snazzy new launcher does not want to import a patch.

I run EVE on 3 PC's & a laptop and up to now, i have exported the patch to the other PC's and updated the launcher in that manner. After I imported and applied the Odyssey update, the launcher just sat there and did nothing. Having to download a 800Mb patch on each PC is a real pain.

Please fix. Thx
Erad Stomper
Deep Core Mining Inc.
Caldari State
#722 - 2013-06-11 07:14:25 UTC  |  Edited by: Erad Stomper
Erad Stomper wrote:
CCP Atropos wrote:
There should be logs located in a folder called launcher/cache inside your EVE installation. If you could provide those, we can see if anything presents as to a cause.


evemail sent with link for cache files.



I'm still waiting, i can't log-in, i can't add skill so all my character are sitting there doing nothing because of a patch, it was working fine before the patch...

almost 24hr without being able to log into the game now... please fix it soon.

video
Alphea Abbra
Project Promethion
#723 - 2013-06-11 12:30:59 UTC
Alphea Abbra wrote:
CCP Atropos wrote:
Alphea Abbra wrote:
I have found another bug in regards to the launcher.

I noticed after Oddysey and the 1.0.1 and 1.0.2 patches that even though I open the game through the bugfix (bin/ExeFile.exe), it downloads a tiny bit and then closes to go to an installer, as it did before the launcher.
After installing the patch, however, it opens the bug and the bug then also tries to install the patch and verify clients all around.

Isn't it clear that when I use the bugfix to access the game and the patches, that I also desire to opt out of the bug when it comes to the patching? I have no interests using design flaws to log into EVE, and I'd rather just be able to play the game than mess around with a number of bugs and design flaws.
Is it too much to ask to be able to opt out, at least until the bug is mandatory?

I want the workaround to stay for as long as possible and work for as long as possible. Please don't force me to open bugs.
Please.

If you're getting that installer popup, it means your client isn't uptodate, and I would recommend you run that installer; it's attempting to install the update to the Launcher so that it can patch your game. I'm surprised you're even able to connect properly.
Steps to reproduce:
- Start with a client predating the "new" "SSO" "launcher".
- Update launcher to the "new" "SSO" "launcher".
- Update to Oddysey 1.0.0.
- Open the bin/ExeFile.exe workaround for patch 1.0.1.
- Repeat as needed for 1.0.2 and 1.0.3.

What then happens for me is that it downloads a tiny file, and then prompts an installer (Just as it way back before the original introduction of the launcher). When the installer is done, it also installs an update to the "launcher", after which the "launcher" opens.
At this point, the "launcher" verifies the install (Has happened to me each time across both virtual machines and different computers), and installs some update or other to the game.
What I want, essentially, is to be able to use the bugfix (bin/ExeFile.exe) to access the game. I want the ability to opt out of the "new" "SSO" "launcher", and play my game a way that works.
I have no desire to open the "launcher".

What instead happens is that even though I install updates through the installer, the "launcher" still opens, and takes around 30 seconds to verify my install and update it. I didn't want it open in the first place.
This, of course, goes back to the launcher itself being the result of a design flaw.
And it happened again.
As of this writing, it took 55 seconds for the launcher to stop being in the way of my login.

Please allow me to opt out of this "launcher".
Ravcharas
Infinite Point
Test Alliance Please Ignore
#724 - 2013-06-11 13:33:10 UTC
Apparently if the launcher is running it doesn't catch on when you guys roll out an update so when I tried launching after DT the client was out of date. This thing is starting to feel seriously redundant.
Erad Stomper
Deep Core Mining Inc.
Caldari State
#725 - 2013-06-11 17:28:39 UTC  |  Edited by: Erad Stomper
Erad Stomper wrote:
Erad Stomper wrote:
CCP Atropos wrote:
There should be logs located in a folder called launcher/cache inside your EVE installation. If you could provide those, we can see if anything presents as to a cause.


evemail sent with link for cache files.



I'm still waiting, i can't log-in, i can't add skill so all my character are sitting there doing nothing because of a patch, it was working fine before the patch...

almost 24hr without being able to log into the game now... please fix it soon.

video


Anyone? cmon CCP help me i'm paying for this game and i can't play!

I took time to make a video explaining my problem please at least look at it.
Erad Stomper
Deep Core Mining Inc.
Caldari State
#726 - 2013-06-11 18:55:10 UTC
And why the online installer dont work? why the offline installer can't be downloaded?

I'm the only one having this problem?
Jysella Halcyon
Sebiestor Tribe
Minmatar Republic
#727 - 2013-06-12 03:00:12 UTC  |  Edited by: Jysella Halcyon
CCP Atropos wrote:

I still want all feedback on the EVE Launcher and it's user experience; if people stop talking about it, it doesn't mean they're magically feeling great about it, it simply means they're not talking about it. The lengthy feedback threads, and my full EVEMail inbox, are still there, and the points people made need to either be acknowledged and worked on, or acknowledged and dismissed. I'll consider the matter closed when people start posting "I ran the new EVE Launcher today, and it was awesome!" or threads/posts/EVEMail to that effect.

Apparently I'm not supposed to criticize the UX decisions. Forum deleted my post.

Checking in to make sure this hasn't been relegated to the "hope the players forget about this" pile.

The launcher is more or less a good program in that it mostly seems to do what it's supposed to. But function is not what much of the upset over the launcher (and the as-predicted removal of the login screen) is about. Good function and poor user experience will dissuade more players than good UX and buggy code.
Lysa Riay
Pator Tech School
Minmatar Republic
#728 - 2013-06-12 08:57:09 UTC  |  Edited by: Lysa Riay
It's patch month, turn the god awful launcher OFF & let me patch EvE directly!
As it seems I have to patch every time I long on!


I DO NOT PAY TO PLAY THE LAUNCHER !!!

Could Klang take the (now rotting) pizzas & the launcher out as they leave the building plz.

Malou Hashur
Enterprise Holdings
#729 - 2013-06-12 13:57:18 UTC
CCP Atropos wrote:

I still want all feedback on the EVE Launcher and it's user experience; if people stop talking about it, it doesn't mean they're magically feeling great about it, it simply means they're not talking about it. The lengthy feedback threads, and my full EVEMail inbox, are still there, and the points people made need to either be acknowledged and worked on, or acknowledged and dismissed. I'll consider the matter closed when people start posting "I ran the new EVE Launcher today, and it was awesome!" or threads/posts/EVEMail to that effect.


Looks like they stopped looking at this thread....so the launcher must be awesome :)

CCP Philosophy ==>>

  1. If it works, break it. If it’s broken, leave it and break something else.

  2. Ignore all Forum comments that raise issues and concerns about our "features", and bring said "features" in anyway.

Jonas Staal
Sons of Luminaire
#730 - 2013-06-12 16:27:19 UTC
Did they just kill Singularity launcher?
Niding
Imperial Academy
Amarr Empire
#731 - 2013-06-13 09:08:07 UTC  |  Edited by: Niding
Forced myself a whole day to use the launcher for my multi account usage and found it ackward, slow and annoying.
Sometimes it just takes a while to get used to something new, so the least I could do was to give it a chance and
atleast try to get a "flow" going.
The expirience didnt make me convinced that the launcher is heading in the right direction.

The launcher .:LOOKS:. good, but its not what I want/need from a launcher. I want speed and functionality, which
the OLD launcher provides, espesially the direct /bin launcher.
Viktor Akhremenko
Global Dynamic Systems
#732 - 2013-06-13 11:36:21 UTC
I've no idea if this is where I should mention such a thing... but I only noticed it tonight as it's the first time I've left the launcher open through reset, but upon the server coming back up it says status unknown, and doesn't update (found that out when I launched the client and it said a new build is available -.-) then when I closed the launcher and opened again it said VIP mode and started it's update.

Nothing big, I know... just something small that could be changed in a launcher update one day perhaps? Meh.
CCP Atropos
C C P
C C P Alliance
#733 - 2013-06-13 17:01:54 UTC
Malou Hashur wrote:
CCP Atropos wrote:

I still want all feedback on the EVE Launcher and it's user experience; if people stop talking about it, it doesn't mean they're magically feeling great about it, it simply means they're not talking about it. The lengthy feedback threads, and my full EVEMail inbox, are still there, and the points people made need to either be acknowledged and worked on, or acknowledged and dismissed. I'll consider the matter closed when people start posting "I ran the new EVE Launcher today, and it was awesome!" or threads/posts/EVEMail to that effect.


Looks like they stopped looking at this thread....so the launcher must be awesome :)

Nope still here; working on the Steam/Mac stuff Blink
Erad Stomper
Deep Core Mining Inc.
Caldari State
#734 - 2013-06-13 18:14:36 UTC
I can't log-in since monday, the launcher doesnt update, could you please look at this instead.

Alphea Abbra
Project Promethion
#735 - 2013-06-13 21:12:40 UTC
CCP Atropos wrote:
Malou Hashur wrote:
CCP Atropos wrote:

I still want all feedback on the EVE Launcher and it's user experience; if people stop talking about it, it doesn't mean they're magically feeling great about it, it simply means they're not talking about it. The lengthy feedback threads, and my full EVEMail inbox, are still there, and the points people made need to either be acknowledged and worked on, or acknowledged and dismissed. I'll consider the matter closed when people start posting "I ran the new EVE Launcher today, and it was awesome!" or threads/posts/EVEMail to that effect.


Looks like they stopped looking at this thread....so the launcher must be awesome :)

Nope still here; working on the Steam/Mac stuff Blink
What I read is that the work on the launcher is complete.
Fine, that was what I expected, although I'm a little sad.

I have 2 alt accounts whose subs will run out in the next few months. I liked the extra things I could with those alts, but CCP clearly opted out of customers having more than one account.
Sad, I know, but that is the quality of your work.

Quote:
Blink
CCP Atropos
C C P
C C P Alliance
#736 - 2013-06-13 23:24:15 UTC
Erad Stomper wrote:
I can't log-in since monday, the launcher doesnt update, could you please look at this instead.


I was sending you EVEMails and was waiting on your reply Smile
CCP Atropos
C C P
C C P Alliance
#737 - 2013-06-13 23:31:28 UTC
Alphea Abbra wrote:
What I read is that the work on the launcher is complete.
Fine, that was what I expected, although I'm a little sad.

I have 2 alt accounts whose subs will run out in the next few months. I liked the extra things I could with those alts, but CCP clearly opted out of customers having more than one account.
Sad, I know, but that is the quality of your work.

I'm sorry that you feel that way, but I have to say that you're wrong: we're not finished on the EVE Launcher. We've been going over all of the issues that people have been reporting, working on fixing any bugs, and planning how we might handle further changes to the user interface.

Rather than rush out a fix, and leave both of us in a situation that's worse, we're trying to make it better; that means not rushing it out, not screwing things up further and not antagonising everyone. The alternative is to just push it out, and hope for the best. I would hope that you would agree that a position of prudence and careful diligence would prove the saner, better route.
Lors Dornick
Kallisti Industries
#738 - 2013-06-14 00:02:49 UTC
Alphea Abbra wrote:

]What I read is that the work on the launcher is complete.
Fine, that was what I expected, although I'm a little sad.

I have 2 alt accounts whose subs will run out in the next few months. I liked the extra things I could with those alts, but CCP clearly opted out of customers having more than one account.
Sad, I know, but that is the quality of your work.


I've also got two alt accounts, and except for the generic mayhem on launch day and the initial refusal to die on my old XP boxen, I can't say that I've any issues with the launcher.

The only thing I've noticed it that it's faster to switch character on the same account, since I don't have to login again.

And yeah, there's an annoying "eve related" ad going on in one corner if you actually keep a launcher up (it'd been ad-blocked within 30 seconds if it was in my browser).

CCP Greyscale: As to starbases, we agree it's pretty terrible, but we don't want to delay the entire release just for this one factor.

Ian Tomalak
Brave Newbies Inc.
Brave Collective
#739 - 2013-06-14 01:22:46 UTC
I still don't understand why the decision was made to take the old launcher, which was perfectly fine, caused no problems, nobody complained about it, and it supported multiboxing (at least somewhat better), and replace it with this. Now, every single time I log in (with the exception of one day, so far) the launcher has updated. God forbid I have to get into a fleet fast and have to log in; I'm looking at a good 3-5 minutes just to get into the game. And as for multiboxing, it's more annoying to switch character, type password, and repeat 3 times then to just click the launch button 3 times.

So my question is, why fix something that wasn't broken? Why have your development team focus on something that wasn't needed or asked for? Why making multiboxing more of a hassle, instead of streamlining the login process?

Come on CCP. Don't become another Bioware.
AutumnWind1983
Reboot Required
#740 - 2013-06-14 04:20:28 UTC
CCP Atropos wrote:
Alphea Abbra wrote:
What I read is that the work on the launcher is complete.
Fine, that was what I expected, although I'm a little sad.

I have 2 alt accounts whose subs will run out in the next few months. I liked the extra things I could with those alts, but CCP clearly opted out of customers having more than one account.
Sad, I know, but that is the quality of your work.

I'm sorry that you feel that way, but I have to say that you're wrong: we're not finished on the EVE Launcher. We've been going over all of the issues that people have been reporting, working on fixing any bugs, and planning how we might handle further changes to the user interface.

Rather than rush out a fix, and leave both of us in a situation that's worse, we're trying to make it better; that means not rushing it out, not screwing things up further and not antagonising everyone. The alternative is to just push it out, and hope for the best. I would hope that you would agree that a position of prudence and careful diligence would prove the saner, better route.


Then you should roll back to the old launcher and not this half assed **** you've left us with.

James Arget for CSM 8! http://csm.fcftw.org