These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

The new launcher and the web server issues on the 21st of May: FAQ and update thread

First post First post
Author
Hagbard Solaris
Omega Eternal
#601 - 2013-05-29 23:22:59 UTC
I don't know why this didn't occur to me before, but the launcher is owned by CCP ATROPOS!
Atropos was one of the three fates of Greek mythology. Specifically, she was in charge of Cutting The Thread!
Atropos was the Fate who determined When A Person Would Die and The Method Of Their Death!
CCP Atropos introduced the new Launcher to Eve subscribers.
Has CCP Atropos decided to follow in the footsteps of her namesake and determined that Eve as we know it must die?
Has CCP Atropos determined the new Launcher is the method to Kill Eve as we know it?
Is this why she said that the Exefile.exe login method, the only way many players can currently log in, will be removed?
You must answer these questions for yourselves, but as for me, I am keeping my Tinfoil Hat firmly in place until I actually see the bugs in the current launcher fixed. It's been over a week and the launcher is still leaving Zombie processes behind, so I hold little hope for the future.

What if New Eden was a virtual prison and we're convicts in a prison pod somehwere?

Niding
Lowlife.
Snuffed Out
#602 - 2013-05-30 01:22:25 UTC  |  Edited by: Niding
I understand there are a list of bugs that needs to be fixed so certain people can actually log in again.

But many can log in and play the game.

For me personally the "BUG" is the DESIGN, PERFORMANCE and functionality of the launcher.

CCP ATROPOS keeps requesting bug reports to figure out the issue regarding the launcher (makes sense), but
you cant submit data reports on crappy player expirience.
Alphea Abbra
Project Promethion
#603 - 2013-05-30 07:27:24 UTC
Niding wrote:
I understand there are a list of bugs that needs to be fixed so certain people can actually log in again.

But many can log in and play the game.

For me personally the "BUG" is the DESIGN, PERFORMANCE and functionality of the launcher.

CCP ATROPOS keeps requesting bug reports to figure out the issue regarding the launcher (makes sense), but
you cant submit data reports on crappy player expirience.
Don't worry, Atropos has avoided any uncomfortable questions regarding the launcher the whole thread.
As soon as we stop asking about the launcher design, CCP will assume we already love it.

We won't.
CCP Atropos
C C P
C C P Alliance
#604 - 2013-05-30 11:16:24 UTC
Alphea Abbra wrote:
Niding wrote:
I understand there are a list of bugs that needs to be fixed so certain people can actually log in again.

But many can log in and play the game.

For me personally the "BUG" is the DESIGN, PERFORMANCE and functionality of the launcher.

CCP ATROPOS keeps requesting bug reports to figure out the issue regarding the launcher (makes sense), but
you cant submit data reports on crappy player expirience.
Don't worry, Atropos has avoided any uncomfortable questions regarding the launcher the whole thread.
As soon as we stop asking about the launcher design, CCP will assume we already love it.

We won't.

I still want all feedback on the EVE Launcher and it's user experience; if people stop talking about it, it doesn't mean they're magically feeling great about it, it simply means they're not talking about it. The lengthy feedback threads, and my full EVEMail inbox, are still there, and the points people made need to either be acknowledged and worked on, or acknowledged and dismissed. I'll consider the matter closed when people start posting "I ran the new EVE Launcher today, and it was awesome!" or threads/posts/EVEMail to that effect.
Niding
Lowlife.
Snuffed Out
#605 - 2013-05-30 11:18:19 UTC  |  Edited by: Niding
CCP Atropos wrote:
Alphea Abbra wrote:
Niding wrote:
I understand there are a list of bugs that needs to be fixed so certain people can actually log in again.

But many can log in and play the game.

For me personally the "BUG" is the DESIGN, PERFORMANCE and functionality of the launcher.

CCP ATROPOS keeps requesting bug reports to figure out the issue regarding the launcher (makes sense), but
you cant submit data reports on crappy player expirience.
Don't worry, Atropos has avoided any uncomfortable questions regarding the launcher the whole thread.
As soon as we stop asking about the launcher design, CCP will assume we already love it.

We won't.

I'll consider the matter closed when people start posting "I ran the new EVE Launcher today, and it was awesome!" or threads/posts/EVEMail to that effect.


Good Smile

I hope that implies that exefile startup method wont be revoked until that point in time...?
I know we keep harping on about this workaround to the launcher, but it cant really be
emphasised enough.
If you sampled my log in and log out history within the timeframe of 1 hour I think you would be shocked just how often
I open and close clients between the accounts attached to my email adress.
Which is why a fast and seamless starting of client is extremely important for a large portion of EVE.

If not, then its a moot point, just sayin Blink
Power Armor
Omega Boost
#606 - 2013-05-30 11:28:26 UTC
Alphea Abbra wrote:
Niding wrote:


CCP ATROPOS keeps requesting bug reports to figure out the issue regarding the launcher (makes sense), but
you cant submit data reports on crappy player expirience.
Don't worry, Atropos has avoided any uncomfortable questions regarding the launcher the whole thread.
As soon as we stop asking about the launcher design, CCP will assume we already love it.

We won't.


/signed

I'd like to keep a well-themed login screen that i can dual use as desktop background for the changing seasons of EVE Online.

The bright mind who came up with SSO should think it over and reduce it to Double Sign On. One for all web-related stuff and one for the game itself.

It will just double or triple the downtime of EVE over the year as you have more points of failure. The web services have far more hiccups than the game servers and with SSO you are going to need both soon.

The new launcher is also filled with information i do not need when starting the game. It feels like a big ad-sign i am forced to pass for a game i already pay for. Prevents immersion before the game has even started.

These usability changes together with the unified inventory and the planned change of the EVE iconbar from vertical to horizontal makes you think if there is no real ergonomic QA available at CCP. The planne radial menu of odyssey points in the same direction unfortunately. There is just so much space you have in a circle before it comes unclickable. And if you introduce a second radial or popups, then it gets weird and uncomfortable with many icons to learn. Why not keep a simple text list?

It is just a shame where this is all going.

Why not cancel all that usability stuff and put the manpower into great and new game mechanics or even incarna where you could connect the game more with dust players?
Power Armor
Omega Boost
#607 - 2013-05-30 11:31:07 UTC
CCP Atropos wrote:
I'll consider the matter closed when people start posting "I ran the new EVE Launcher today, and it was awesome!" or threads/posts/EVEMail to that effect.


I ran the OLD Eve Launcher and while it was not awesome, it was acceptable.

I ran the ExeFile.exe and the iconic EVE logon screen is awesome.
CCP Atropos
C C P
C C P Alliance
#608 - 2013-05-30 12:08:55 UTC
As per the news item here, we've deployed an updated EVE Launcher version that includes fixes to several issues that many of you might be experiencing. If for some reason you are unable to update via the selfupdate mechanism, please download the installer from here.
Alphea Abbra
Project Promethion
#609 - 2013-05-30 12:09:22 UTC
CCP Atropos wrote:
Alphea Abbra wrote:
Don't worry, Atropos has avoided any uncomfortable questions regarding the launcher the whole thread.
As soon as we stop asking about the launcher design, CCP will assume we already love it.

We won't.

I still want all feedback on the EVE Launcher and it's user experience; if people stop talking about it, it doesn't mean they're magically feeling great about it, it simply means they're not talking about it. The lengthy feedback threads, and my full EVEMail inbox, are still there, and the points people made need to either be acknowledged and worked on, or acknowledged and dismissed. I'll consider the matter closed when people start posting "I ran the new EVE Launcher today, and it was awesome!" or threads/posts/EVEMail to that effect.
Your words do try to give the impression that you understand.
So far, I haven't seen such an understanding expressed in action.

When your words and actions are mutually exclusive, I'll take your actions - not your words - as your actual intention.

Until then, I find it hilarious that you say that points should be acknowledged and either worked on or dismissed. So far, I haven't seen you acknowledge ANY design flaw. Working on the bugs so that people are actually able to log in is the most important thing right now, but it should not be the only thing.
Can you actually acknowledge that there are design flaws with the new "launcher"?

I'm still waiting for that.
Vaerah Vahrokha
Vahrokh Consulting
#610 - 2013-05-30 12:21:20 UTC
CCP Atropos wrote:
I'll consider the matter closed when people start posting "I ran the new EVE Launcher today, and it was awesome!" or threads/posts/EVEMail to that effect.


Then please implement my suggestion + mock screenshots I posted at the beginning of the thread. Or similar other suggestions, which invariably lead to a vastly more streamlined and user friendly clients launch experience.
Texty
State War Academy
Caldari State
#611 - 2013-05-30 12:40:39 UTC
Quote:
Fixes to shutdown issues on Windows XP/2000/Server 2003

Thank you. No more duplicated launcher.exe processes :)
Lors Dornick
Kallisti Industries
#612 - 2013-05-30 13:07:04 UTC
CCP Atropos wrote:
As per the news item here, we've deployed an updated EVE Launcher version that includes fixes to several issues that many of you might be experiencing. If for some reason you are unable to update via the selfupdate mechanism, please download the installer from here.


First I can verify that at least the XP issues are gone (yes I use XP at the office).

But note that the launcher has to restart once it has been updated, which it can't by itself (since the old updating one will still be stuck).

So:
- Start the launcher
- Let it update and wait until it appears to close itself.
- Kill the stuck launcher processes (hopefully for the last time).
- Start the launcher again.

If you want to be certain, exit the launcher and check that it isn't leaving stuck processes behind.

And if it still does, file a bug report.

CCP Greyscale: As to starbases, we agree it's pretty terrible, but we don't want to delay the entire release just for this one factor.

Oliver G
G Enterprises
#613 - 2013-05-30 14:09:02 UTC
CCP Atropos wrote:
As per the news item here, we've deployed an updated EVE Launcher version that includes fixes to several issues that many of you might be experiencing. If for some reason you are unable to update via the selfupdate mechanism, please download the installer from here.


Well, I can confirm that (on WinXP) successfully logging into the game or closing the launcher does now terminate the launcher as expected.
Aghira
Systech Astromantics Shipyard Inc.
#614 - 2013-05-30 14:26:55 UTC
CCP Atropos wrote:
As per the news item here, we've deployed an updated EVE Launcher version that includes fixes to several issues that many of you might be experiencing. If for some reason you are unable to update via the selfupdate mechanism, please download the installer from here.


Passwordfield still loses focus when taskswitching...

Es wird niemals so viel gelogen wie vor der Wahl, während des Krieges und nach der Jagd. (Otto von Bismarck)

english is not my native language.

Oraac Ensor
#615 - 2013-05-30 14:36:02 UTC
CCP Atropos wrote:
As per the news item here, we've deployed an updated EVE Launcher version that includes fixes to several issues that many of you might be experiencing. If for some reason you are unable to update via the selfupdate mechanism, please download the installer from here.

Still no launcher.
Dorijan
W-Space IT Department
Test Alliance Please Ignore
#616 - 2013-05-30 15:16:55 UTC
I'm not reading a 31 page thread just to catch up so sue me if this has been brought up before:
When logging in with multiple accounts -- why anyone would ever want to do something like that in EVE Online is beyond me -- via the new launcher does not store all usernames in the dropdown list. Only the first one is shown upon restarting the launcher.
Nick N'Pow
AsHu Science Department
#617 - 2013-05-30 15:24:00 UTC  |  Edited by: Nick N'Pow
Texty wrote:
Quote:
Fixes to shutdown issues on Windows XP/2000/Server 2003

Thank you. No more duplicated launcher.exe processes :)

Yes. It now looks at least so that it works.

I still get loaded two processes, but they know how to close!

Apart from this, one is still very overloaded for a launcher, and memory usage is not typical!
Is just a typical advertising software but not aggressive!
ELOW CEO
Doomheim
#618 - 2013-05-30 15:56:07 UTC
well as someone who regularly runs multiple clients and necessarily switches characters not infrequently

i am not at all seeing much benefit or help to using it at all

if it doesnt integrate multiple account management and character switching

its just another piece of a bothersome puzzle one has to solve before starting the game

almost like the way our heads are going to get jerked off our necks every time we use a jump gate in odyssey huh
Mashie Saldana
French Drop-O-Panache
Snuffed Out
#619 - 2013-05-30 16:34:05 UTC
I ran the new EVE Launcher today, and it was awesome!
Paessi Mikakka
Caldari Provisions
Caldari State
#620 - 2013-05-30 16:51:13 UTC
This **** wont work. even repair exe dont start.......