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Issues, Workarounds & Localization

 
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The new launcher and the web server issues on the 21st of May: FAQ and update thread

First post First post
Author
Kyjen Geashi
University of Caille
Gallente Federation
#421 - 2013-05-25 16:15:05 UTC
i was not able to update the launcher so i thought that reinstalling EVE would help
CCP Atropos
C C P
C C P Alliance
#422 - 2013-05-25 16:16:29 UTC
Alphea Abbra wrote:
Can I interpret this as your acceptance that the bugfix to the "new" "launcher" won't be removed?

Yes

Alphea Abbra wrote:
It seems that you mistake my criticism as one based on lack of QA - that would be a mistake. I have no doubt that the majority of issues (settings and webservers in this case) were honest mistakes, and it is very clear from this and other threads that you have worked to solve those. That is why I, in the post you quoted here, prefaced it with asking you to not just consider the obvious flaws in the execution of the design, but the obvious flaws in the design itself.
These problems are the ones I haven't seen you address at all, and it strikes me as symptomatic that in your direct responses to my post, you took my criticism as something else, or didn't respond, responded to something other than my question, or as below, didn't acknowledge it.

If you feel I didn't answer your question then I apologise, it's not my intent to prevaricate.

Alphea Abbra wrote:
CCP Atropos wrote:
Alphea Abbra wrote:
Given the almost 3k angry posts over 2 official threads (+ all the unofficial), do you recognise problems with the design itself of the launcher?

The threads contain a real mix of responses: people initially unable to connect due to the webserver outage, people who dislike the design and paradigm change, people who have other computer issues and can't install the update at all, and more. I can't provide one answer that would speak to and answer all of them, doubly so given the rate at which the thread was growing; any response rapidly got lost in the other posts.
[/quote]
You will need to itemise the problems you see with the EVE Launcher if you want exact answer, since what one person may see as a problem, others might not: you need only look at some of the posts only a few before this one to see that there are already differing opinions on what people deem a problem; for example those discussing the usage of multiple accounts.

I saw a post stating that they found it fine to log in with multiple accounts, saying it was as fast, if not faster, than the old method. I now have to determine if that person is the exception or not, and to do that people need to forward me their issues and concerns. Many already have, and I think it's safe to conclude that in this instance it was an exceptional case, and not representative of everyone else. I'm not going to tell you that the design is perfect, but it's something that we're actively iterating upon: there have been changes made to the design already, taken directly from our own experience and the player feedback here.
Kyjen Geashi
University of Caille
Gallente Federation
#423 - 2013-05-25 16:23:08 UTC
well i can't even get in game or do any thing with it at all so if this is what i get i could stop all of it and keep my money for other things all i'm trying do is get help because every thing i tried has not worked.
Kyjen Geashi
University of Caille
Gallente Federation
#424 - 2013-05-25 16:24:17 UTC
plus i uninstalled the game so yeah no way to play now
Par'Gellen
#425 - 2013-05-25 16:24:56 UTC  |  Edited by: Par'Gellen
CCP Atropos wrote:
saw a post stating that they found it fine to log in with multiple accounts, saying it was as fast, if not faster, than the old method. I now have to determine if that person is the exception or not, and to do that people need to forward me their issues and concerns. Many already have, and I think it's safe to conclude that in this instance it was an exceptional case, and not representative of everyone else. I'm not going to tell you that the design is perfect, but it's something that we're actively iterating upon: there have been changes made to the design already, taken directly from our own experience and the player feedback here.
If you are talking about my post earlier I can't imagine how I would be the exception to the rule. I just open the launcher, select the account I'd like to log in, enter password, click log in, then click switch user account, repeat. Very fast.

"To err is human", but it shouldn't be the company motto...

Kyjen Geashi
University of Caille
Gallente Federation
#426 - 2013-05-25 16:30:55 UTC
no it's ok i was trying to fix it on my end and to see if it was my system that was the problem but i can't even get the game installed now.
Serious Desire
Annoyance.
#427 - 2013-05-25 16:39:43 UTC
New launcher sucks guys. One step forward two steps back.

What happened to the ability to "log off" button? I guess you didn't think we liked that little tidbit so you removed it? Nice customer focused programming there.

I agree with all the other 22 pages of responses in this topic. You've screwed the pooch on multi-account users, basically giving them the finger.

Oh well. 7 years of this. I'm obviously a glutton for punishment.
Kyjen Geashi
University of Caille
Gallente Federation
#428 - 2013-05-25 16:41:50 UTC
oh and the offline installer does not work at this moment. Not sure why but i'm in limbo till thay fix there install server and file structure because i should have problems downloads of any files needed for EVE
Smoking Blunts
ZC Omega
Goonswarm Federation
#429 - 2013-05-25 16:42:21 UTC
Serious Desire wrote:
New launcher sucks guys. One step forward two steps back.

What happened to the ability to "log off" button? I guess you didn't think we liked that little tidbit so you removed it? Nice customer focused programming there.

I agree with all the other 22 pages of responses in this topic. You've screwed the pooch on multi-account users, basically giving them the finger.

Oh well. 7 years of this. I'm obviously a glutton for punishment.



just keep using the eve exe in the bin folder. as its been stated that its not going to be removed any time soon.

granted you need to use the launcher to patch the client. but that I think is a small price to pay to keep multibox functionality in the client

OMG when can i get a pic here

Par'Gellen
#430 - 2013-05-25 16:43:39 UTC  |  Edited by: Par'Gellen
I should probably add that I'm on Windows 7 64-bit and get no zombie launchers. XP mileage may vary using my method above.

"To err is human", but it shouldn't be the company motto...

CCP Atropos
C C P
C C P Alliance
#431 - 2013-05-25 16:44:48 UTC
Kyjen Geashi wrote:
oh and the offline installer does not work at this moment. Not sure why but i'm in limbo till thay fix there install server and file structure because i should have problems downloads of any files needed for EVE

I don't know of any issues with the offline installer. I can provide you with hashes of the files if you're experiencing a corruption whilst downloading, or wish to use an alternate download manager.

From my experience, error messages like the one you posted originally point to a corrupted download.
Smoking Blunts
ZC Omega
Goonswarm Federation
#432 - 2013-05-25 16:46:22 UTC
Par'Gellen wrote:
I should probably add that I'm on Windows 7 64-bit and get no zombie launchers. XP mileage may vary using my method above.


me too, I just don't like the fact with 8 installs I need to give 700mb of ram to a program just to open a program. that's nearly a whole clients worth of ram right there

OMG when can i get a pic here

Kyjen Geashi
University of Caille
Gallente Federation
#433 - 2013-05-25 16:46:35 UTC
that eseyer sead then it is to do if the Bin folder was uninstalled now i can't even install the game because the installer does not work any more
Kyjen Geashi
University of Caille
Gallente Federation
#434 - 2013-05-25 16:48:23 UTC
payload 1 and 2 have 0 bytes so there of no use to fix my problem
Par'Gellen
#435 - 2013-05-25 16:50:40 UTC
Smoking Blunts wrote:
Par'Gellen wrote:
I should probably add that I'm on Windows 7 64-bit and get no zombie launchers. XP mileage may vary using my method above.


me too, I just don't like the fact with 8 installs I need to give 700mb of ram to a program just to open a program. that's nearly a whole clients worth of ram right there

Odd. I leave the launcher open indefinitely while playing and right now with 4 accounts in it is using 123MB. That is an incredibly large number for something as simple as a launcher and I was quite surprised to see it that high. That has been my experience with Python though. It eats memory like popcorn :(

"To err is human", but it shouldn't be the company motto...

Kyjen Geashi
University of Caille
Gallente Federation
#436 - 2013-05-25 16:52:02 UTC
how meny times do i have to download the installer an keep in mined that the old installer well not work as well.
Smoking Blunts
ZC Omega
Goonswarm Federation
#437 - 2013-05-25 16:53:31 UTC
Par'Gellen wrote:
Smoking Blunts wrote:
Par'Gellen wrote:
I should probably add that I'm on Windows 7 64-bit and get no zombie launchers. XP mileage may vary using my method above.


me too, I just don't like the fact with 8 installs I need to give 700mb of ram to a program just to open a program. that's nearly a whole clients worth of ram right there

Odd. I leave the launcher open indefinitely while playing and right now with 4 accounts in it is using 123MB. That is an incredibly large number for something as simple as a launcher and I was quite surprised to see it that high. That has been my experience with Python though. It eats memory like popcorn :(


8 launchers for 8 clients from 8 installs.

each account has its own client, for setting, monitor allocations and account names(I forget which is which all the time, so the short cut is called that accounts toons)

OMG when can i get a pic here

Par'Gellen
#438 - 2013-05-25 16:57:07 UTC
Smoking Blunts wrote:
Par'Gellen wrote:
Smoking Blunts wrote:
Par'Gellen wrote:
I should probably add that I'm on Windows 7 64-bit and get no zombie launchers. XP mileage may vary using my method above.


me too, I just don't like the fact with 8 installs I need to give 700mb of ram to a program just to open a program. that's nearly a whole clients worth of ram right there

Odd. I leave the launcher open indefinitely while playing and right now with 4 accounts in it is using 123MB. That is an incredibly large number for something as simple as a launcher and I was quite surprised to see it that high. That has been my experience with Python though. It eats memory like popcorn :(


8 launchers for 8 clients from 8 installs.

each account has its own client, for setting, monitor allocations and account names(I forget which is which all the time, so the short cut is called that accounts toons)

Oh holy crap I totally see what you mean! That would be a problem fast!

"To err is human", but it shouldn't be the company motto...

Hagbard Solaris
Omega Eternal
#439 - 2013-05-25 16:58:03 UTC
CCP Atropos wrote:
Par'Gellen wrote:
Dzen Avi wrote:
Finally!!! Found the way to skip the launcher!
In the "bin" folder of EVE there is a file ExeFile.exe - it throws you directly to the old window when you choose your account and click play.
Enjoy!
Only for a few more days. CCP has already confirmed that the ability to do this will be removed.

We've never given a date, so I don't know where you've come across the idea that it will be in a few days. In many threads so far I've stated that it won't be before Odyssey, and I even stated only a few posts previously in this very thread "Whilst I can't give you an estimated time of arrival on when we will remove the old login screen, it will be at a point in time after people are comfortable with our new login paradigm and feel that the Launcher is offering them comparable functionality."

That won't be in a "few days" Smile


I tore up my shoulder 8 years ago in an industrial incident. After 2 years of physical therapy, I got comforatble with using my broken shoulder in a new way, and have comparable functionality, but my shoulder is still broken and I will never have the functionality I had before it was broken.
Is this what I should expect from CCP in the future? That you will break things, teach us a way to work around the broken things, and never give us back the functionality you took away when you broke it?

What if New Eden was a virtual prison and we're convicts in a prison pod somehwere?

Kyjen Geashi
University of Caille
Gallente Federation
#440 - 2013-05-25 17:00:57 UTC
well i hope they can fix what ever is going on at there end because there is nothing wrong with my system and if not i thank all stop my subscription and keep my money for myself.