Issues, Workarounds & Localization

I do not get any error messages...eve just doesn´t start. No error messages whatsoever...

I've updated the list of known issues with your post. I've sent you an EVEMail requesting further information, so please check your inbox.

Ctrl+Alt+Del => Task Manager => sort by name
Select all processes named "launcher.exe" and hit Del, confirm if prompted.
All of the above assuming you're running windows machine with admin access.

after realizing that there are 2 threads for the same problem i had a look into the second one. As it turns out it is this second sticky note that contains the useful tips and now my problem with the launcher is solved...

thanks for all the people who responded to me and tried to help me!

fly save

I freely acknowledge that the problems with people who can in no way access the game due to your work is more pressing than looking at the general design of your work, but I maintain that the fundamental design of the "new" "launcher" is so flawed that it merits a very throughout investigation. I find your inability to answer questions about the actual design (My own copy-pasted below) very discomforting, and your assumedly sincere questions about how the game works with more than one account and/or computer shows a profound lack of knowledge of use-case, testing or listening to feedback.
I hope you shoulder your responsibility in this, even if it is uncomfortable.

To all the people who say they're going to unsubscribe over added effort to log in or similar issues (not talking to the people who can't get into the game at all):

Do you seriously believe that this threat actually means anything in this context? Do you not realize that the more you use it over such trivial matters (especially when there are easy workarounds) the more it weakens your position in the future?

Sometimes I wonder how many people who threaten to unsubscribe actually end up doing it.

This is like Microsoft ignoring the entire planets feedback about removing the start menu, the vast majority of testers and users told them it was a bad idea, that it was heavy handed and demonstrated a lack of understanding of how people actually use their product, but they went ahead anyway because their "data" showed that people didn't really use it to launch programs relying instead on shortcuts pinned to the task bar. What this ignored was how people only used those pinned applications for their most commonly used ones but relied on the start menu for applications that they only accessed occasionally.

They made erroneous assumptions of peoples use habits based on a misinterpretation of their data, instead of actually listening to the feedback from their testers and user community who told them it was a bad idea they shoved the change through anyway.

We all know how that worked for them, instead of the successful launch of what is otherwise an excellent operating system they're shouldering the blame for lackluster PC sales for the entire industry, massive consumer backlash and are now having to reverse their earlier decisions.

Seriously this is exactly the attitude that got you in trouble with Incarna, this whole "we know what's good for you" attitude and presumption that we'll just suck it up and accept the **** you shove down our throats, Well how did that work out for you in Incarna? How did that work out for Microsoft and Windows 8?

Your metrics are flawed and incomplete. People are not being prevented from logging in because they are not using the new launcher but are instead relying on the EXEfile method.

For example I use ISBoxer to log in my accounts. At this point I don't use any of it's repeating or advanced functions only it's window management and launching capabilities. Because I only use the launcher to update the client your metrics would not indicate that I am having problems logging in. But if you pushed your plan through and removed the EXEfile login option it would cause me massive usability issues.

That's the thing about metrics and data, if you aren't careful about how you interpret it you can come to very inaccurate conclusions.

No it isn't.

You can simply change your environment settings before starting the game. Set USERPROFILE and you'll get logs and settings stored in another place.

I'd like to reiterate on the famous quote of a passed storm: “It’s not what you say, it’s what you do,”

I myself have set some and plan to adjust all my accounts to monthly payment.

This way i can react fast enough when the day comes when i can't login anymore.

It is the same thing as with last troubles in EVE. Many words are spoken in the forums, but nothing really happens.

What is so difficult in doing a rollback until the launcher really works? Would have been a sign of good will. But no. No can do. Never.

Then you learn that CCP doesn't know the dependencies and playstyles of their own players. You get very troubled and begin to focus on forums instead of playing the game, which makes you angry in return.

So it is again time for CCP to regain trust in some way. And it is not enough to dish out skillpoint compensation. What should i do with skillpoints anyway if i still can't login?

Monthly payment with quick reaction time for unsubscribing is my way of handling it now. And i am telling stating that in the survey that appear when you click unsubscribing.

It is a joke of not being able to login and having no means to pause a subscription.

I'll answer what I can, but I can't answer all of them, so do not take a lack of an answer as me avoiding the question.


If you flick back a few pages, you'll find that I responded to my original request for reasons with a clarification. I should have made it clear when I first asked for reasons, that I already had a list of several reasons why, and that I simply wanted people to clarify what their personal reasons were.


My continued presence in this thread, and others, should highlight my sincerity in trying to help.


Yes


You should note that we didn't remove the ability to logon through ExeFile.exe at the same time that we deployed the new EVE Launcher. It was always a risk that something could go wrong, and we didn't want to remove the only alternative. Whilst I can't give you an estimated time of arrival on when we will remove the old login screen, it will be at a point in time after people are comfortable with our new login paradigm and feel that the Launcher is offering them comparable functionality.

Given the lack of advance messaging for the release, it's obvious that I need to step up my messaging efforts, something that I'm trying to rectify with my posts here.


The Singularity testing thread was run for almost four weeks, and to begin with was a goodwill opt in test. The logs we were seeing and the feedback we were getting, we felt that we were in a good position to release. One thing I have learnt is that goodwill testing isn't enough; for a change to the Launcher we should have made it a mandatory switch from the very beginning.


The threads contain a real mix of responses: people initially unable to connect due to the webserver outage, people who dislike the design and paradigm change, people who have other computer issues and can't install the update at all, and more. I can't provide one answer that would speak to and answer all of them, doubly so given the rate at which the thread was growing; any response rapidly got lost in the other posts.

I'm addressing people's concerns as they come up, and since everyone is asking different things, it simply takes time. I've been reaching out via EVEMail, forum posts and bug reports to those suffering from fundamental bugs. I've also engaged with several people on the design of the Launcher, and I've been updating the second post in this very thread with changes and fixes as we roll them out (you should already have the latest changes now), and will continue to do so.