These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

The new launcher and the web server issues on the 21st of May: FAQ and update thread

First post First post
Author
Spyke Spiegil
Republic University
Minmatar Republic
#381 - 2013-05-25 11:55:22 UTC
CCP Atropos wrote:
Spyke Spiegil wrote:
i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn´t this been resolved already?? What am I paying 20 bucks a month for???

I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!

If I do not get any compensation for the lost days I will leave this game!!

I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful.



I do not get any error messages...eve just doesn´t start. No error messages whatsoever...
Neevor Airuta
Grey Horizon
#382 - 2013-05-25 12:10:14 UTC
Hi everyone.

I've read previous laucher topic, and most of this one and would like to offer yet another summary of what is wrong with it and why, in faint hope it may be noticed by someone influential enough. These are of course my personal opinions, you're free to disagree.

#1: New laucher is noticeably slower.
I'ts purpose is to check client validity and start it. Place for extra info is alredy in character selection panel. Don't clutter it with redundant features. HTML support through embedded browser impacts both system resources, bandwidth and system security, as it's another process open to internet that can be hijacked - it should be limited to hardcoded websites or preferably removed completely.
Also, redundant credential check - when you log into laucher it gets your credentials, and then client does all the logging and authenticating again making the whole process twice as long as it was. It's easier and faster to just reroute all eve related shortcuts directly to exefile.exe

#2: SSO and master paswords in general.
One word - keyloggers. If your machine is compromised and you have multiple passwords you can at least hope some of them haven't been recorded. With master password you've given it all away.

#3: Plans to remove exefile.exe client startup.
As recent botched launcher update have shown it is neccesary, if not crucial, to have alternative method of entering game world if external software refuses to cooperate. Don't, ever.

#4: Plans to integrate social network sites into laucher
Every extra link put into laucher slows it down further and limits available resources; especially from non-CCP-owned sites that have no buissness in optimizing flow to your service.
Second, not everyone is internet exhibitionist announcing every bowel movement on 7 different sites. It should be optional with full disconnection option as default setting. Or just buried silently somewhere in the desert and forgotten.

#5: Plans to integrate ingame comm channels into launcher.
This is just plain useless. If I'm running launcher I'll be in game soon and have direct access to those anyway. Pulling them out of client is just another element slowing down logging process.

I've deliberately ignored multiboxers concerns, as I'm not one of them, and have no personal interest in running more than one client.
I hope this feedback will be of some use in making Eve better world for everyone involved.
CCP Atropos
C C P
C C P Alliance
#383 - 2013-05-25 12:22:42 UTC
Goran Ashihara wrote:
Considering that I have given everything a rational person can give you and will provide you with everything else you need I thing that it is very logical to receive answer form you in the next 24 hours and the solution for my problem in the next 48 hours.

Thanks in advance

I've updated the list of known issues with your post. I've sent you an EVEMail requesting further information, so please check your inbox.
Spyke Spiegil
Republic University
Minmatar Republic
#384 - 2013-05-25 12:25:52 UTC
KIller Wabbit wrote:
Goran Ashihara wrote:
CCP Atropos wrote:
Spyke Spiegil wrote:
i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn´t this been resolved already?? What am I paying 20 bucks a month for???

I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!

If I do not get any compensation for the lost days I will leave this game!!

I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful.


Dear CCP Atropos and CCP Guard

OK. Let us be rational and systematic in bug error fixing if that is what you need to fix launcher.

1.. THIS is my screenshot: http://s23.postimg.org/4t60nosbf/WTF_01.jpg
- in the lower right corner you can see launcher that after 3 reinstalls of the WHOLE GAME (one on the second computer that never had EVE to begin with) still shows that I am OFFLINE.
- in the upper left corner you can see the v3 launcher opened in Chrome. I never get the launch button. I never even get the PLAY that I can click on !!!

2. What have I done until this moment

- USED: repair.exe:
- RESULT:
- Repair downloads 23mb "of something" and sends NO ERROR MASSAGES !!!
- Launcher updates after clicking EVE.exe (or eve.exe (Safe Mode).lnk / eve.exe)
- Launcher launches the screen that you can see in the lower right corner of the screen shot. I AM OFFLINE :-)

- USED ExeFile.exe
- RESULT: After couple of instances of bad updates and premature exits, today I finally managed to update the client and play the game.

- USED: complete reinstall of the EVE/
- RESULT (look at the section 1. and the screenshot):

- USED: complete reinstall of the EVE on the new computer
- RESULT (look at the section 1. and the screenshot) + I can't use the ExeFile.exe to play the game on that computer because it is suck in the endless repair / update loop (if I repair - the launcher needs to update. if it gets update then repair again downloads 23 MB "of something" and I have to update again). END result is wurse then in previous case.

3. This are all the logs I could find. If you need any other log - please tell me from where I could get it to you

http://www.mediafire.com/download/z1fpz1m5wkyx3ax/LOGS.rar

Considering that I have given everything a rational person can give you and will provide you with everything else you need I thing that it is very logical to receive answer form you in the next 24 hours and the solution for my problem in the next 48 hours.

Thanks in advance


Dunno if you got some help in the meantime, but:

1) Make dang sure all zombie launcher.exe's are killed (maybe someone can come up with a mini-game for that, android enabled if possible please)

2) Run repair tool from the command line as this: repair.exe --safemode

This two items got me out of a stupid 3 hour cycle of escaping hell yesterday.




hey, thank you for your advice. I tried it but it didn´t work... how can i make sure to kill all launcher zombies?
Neevor Airuta
Grey Horizon
#385 - 2013-05-25 12:36:52 UTC
Spyke Spiegil wrote:
KIller Wabbit wrote:
Goran Ashihara wrote:
CCP Atropos wrote:
Spyke Spiegil wrote:
i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn´t this been resolved already?? What am I paying 20 bucks a month for???

I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!

If I do not get any compensation for the lost days I will leave this game!!

I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful.


Dear CCP Atropos and CCP Guard

OK. Let us be rational and systematic in bug error fixing if that is what you need to fix launcher.

1.. THIS is my screenshot: http://s23.postimg.org/4t60nosbf/WTF_01.jpg
- in the lower right corner you can see launcher that after 3 reinstalls of the WHOLE GAME (one on the second computer that never had EVE to begin with) still shows that I am OFFLINE.
- in the upper left corner you can see the v3 launcher opened in Chrome. I never get the launch button. I never even get the PLAY that I can click on !!!

2. What have I done until this moment

- USED: repair.exe:
- RESULT:
- Repair downloads 23mb "of something" and sends NO ERROR MASSAGES !!!
- Launcher updates after clicking EVE.exe (or eve.exe (Safe Mode).lnk / eve.exe)
- Launcher launches the screen that you can see in the lower right corner of the screen shot. I AM OFFLINE :-)

- USED ExeFile.exe
- RESULT: After couple of instances of bad updates and premature exits, today I finally managed to update the client and play the game.

- USED: complete reinstall of the EVE/
- RESULT (look at the section 1. and the screenshot):

- USED: complete reinstall of the EVE on the new computer
- RESULT (look at the section 1. and the screenshot) + I can't use the ExeFile.exe to play the game on that computer because it is suck in the endless repair / update loop (if I repair - the launcher needs to update. if it gets update then repair again downloads 23 MB "of something" and I have to update again). END result is wurse then in previous case.

3. This are all the logs I could find. If you need any other log - please tell me from where I could get it to you

http://www.mediafire.com/download/z1fpz1m5wkyx3ax/LOGS.rar

Considering that I have given everything a rational person can give you and will provide you with everything else you need I thing that it is very logical to receive answer form you in the next 24 hours and the solution for my problem in the next 48 hours.

Thanks in advance


Dunno if you got some help in the meantime, but:

1) Make dang sure all zombie launcher.exe's are killed (maybe someone can come up with a mini-game for that, android enabled if possible please)

2) Run repair tool from the command line as this: repair.exe --safemode

This two items got me out of a stupid 3 hour cycle of escaping hell yesterday.




hey, thank you for your advice. I tried it but it didn´t work... how can i make sure to kill all launcher zombies?


Ctrl+Alt+Del => Task Manager => sort by name
Select all processes named "launcher.exe" and hit Del, confirm if prompted.
All of the above assuming you're running windows machine with admin access.
Rommiee
Mercury Inc.
#386 - 2013-05-25 12:55:38 UTC  |  Edited by: Rommiee
ISquishWorms wrote:
Rommiee wrote:
CCP Guard wrote:


I have to step in at this point (not just to respond to you but also others) and point out that we aren't seeing massive number of people unable to log in according to our metrics.


Tha's probably because the vast majority of users are still using the eve.exe method. :)


I am sorry CCP Guard you are my favorite CCP developer as you make me laugh, and in this case I know you are only trying to help, but on this occasion I have to agree with Rommiee that the majority of those who are managing to successfully login are probably resorting to using the ExeFile.exe method (I know I am).


Me too, on 8 accounts, as ummm, multiboxing with this launcher is crap, just in case you hadn't spotted that, CCP
Spyke Spiegil
Republic University
Minmatar Republic
#387 - 2013-05-25 13:04:44 UTC
after realizing that there are 2 threads for the same problem i had a look into the second one. As it turns out it is this second sticky note that contains the useful tips and now my problem with the launcher is solved...

thanks for all the people who responded to me and tried to help me!

fly save
CCP Atropos
C C P
C C P Alliance
#388 - 2013-05-25 13:09:07 UTC
Spyke Spiegil wrote:
after realizing that there are 2 threads for the same problem i had a look into the second one. As it turns out it is this second sticky note that contains the useful tips and now my problem with the launcher is solved...

thanks for all the people who responded to me and tried to help me!

fly save

I was just drafting you an EVEMail to ask for further information to help debug your issue Blink What solved it in the end, incase others are having the same problem?
Alphea Abbra
Project Promethion
#389 - 2013-05-25 13:14:49 UTC
CCP Atropos wrote:
I've updated the list of known issues with your post. I've sent you an EVEMail requesting further information, so please check your inbox.
I freely acknowledge that the problems with people who can in no way access the game due to your work is more pressing than looking at the general design of your work, but I maintain that the fundamental design of the "new" "launcher" is so flawed that it merits a very throughout investigation. I find your inability to answer questions about the actual design (My own copy-pasted below) very discomforting, and your assumedly sincere questions about how the game works with more than one account and/or computer shows a profound lack of knowledge of use-case, testing or listening to feedback.
I hope you shoulder your responsibility in this, even if it is uncomfortable.

Alphea Abbra wrote:
Do you have metrics for how many log in with the launcher, compared to those who do it without?

Will CCP repair the launcher (at least to former usability) before or after you remove the ability to start the game (bin/ExeFile)?

Can we assume that SiSi testing will have as much effect in the future as it had here?

Is it irresponsible to post that "[our] voices have been heard loud and clear and [you] been busy taking notes so [you]'d like to ask [us] to help [you] move forward (...)" -- each summer in 3 years, due to releasing bugs in beta to the live servers?

Would you say that CCP should have released the new launcher, if they had known the effects?

How long do you think the warning will be when you remove bin/ExeFile?

Should we cancel our accounts now, or does your notes tell you that you entirely ****ed up for the 3rd summer in row?

Given the almost 3k angry posts over 2 official threads (+ all the unofficial), do you recognise problems with the design itself of the launcher?

If you look at customer trust in the company, do you think this adds to or subtracts from that amount of trust?
Spyke Spiegil
Republic University
Minmatar Republic
#390 - 2013-05-25 13:21:25 UTC
CCP Atropos wrote:
Spyke Spiegil wrote:
after realizing that there are 2 threads for the same problem i had a look into the second one. As it turns out it is this second sticky note that contains the useful tips and now my problem with the launcher is solved...

thanks for all the people who responded to me and tried to help me!

fly save

I was just drafting you an EVEMail to ask for further information to help debug your issue Blink What solved it in the end, incase others are having the same problem?


thank you for your efforts!

first the description of my problem:
I could not start the game via any file (not via steam and also not via eve.exe). I would try to start and simply nothing would happen. Via Steam a window would open as if I just closed the game...

I then followed these instructions and now it works.

James Amril-Kesh
Viziam
Amarr Empire
#391 - 2013-05-25 13:27:27 UTC
To all the people who say they're going to unsubscribe over added effort to log in or similar issues (not talking to the people who can't get into the game at all):

Do you seriously believe that this threat actually means anything in this context? Do you not realize that the more you use it over such trivial matters (especially when there are easy workarounds) the more it weakens your position in the future?

Sometimes I wonder how many people who threaten to unsubscribe actually end up doing it.

Enjoying the rain today? ;)

Mr Floydy
Questionable Ethics.
Ministry of Inappropriate Footwork
#392 - 2013-05-25 13:27:59 UTC
Not read through the thread - but what does this launcher even offer over the old one? It takes twice as long to log in 2 accounts now, the character name dropdown list doesn't even remember any characters (derp?) and I'm yet to find anything it does that the old one didn't do?
Skex Relbore
GoonWaffe
Goonswarm Federation
#393 - 2013-05-25 13:31:08 UTC  |  Edited by: Skex Relbore
CCP Guard wrote:
Oraac Ensor wrote:
CCP Atropos wrote:
Spyke Spiegil wrote:
i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn´t this been resolved already?? What am I paying 20 bucks a month for???

I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!

If I do not get any compensation for the lost days I will leave this game!!

I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful.

Why do we "have to" do anything?

This is YOUR foul-up, not ours.

Ffs reinstate the old launcher NOW and go back to the drawing board with this until you can get it right. And by get it right I mean testing, and sorting out, ALL possible issues before you release it.

And no, I can't log a bug report because I no longer have a sodding launcher.


I have to step in at this point (not just to respond to you but also others) and point out that we aren't seeing massive number of people unable to log in according to our metrics. That being said I also want to make sure you understand that we are in no way making light of your dilemma and that we want to work with you, and for you, to make sure that you as a valued customer can enjoy the full services we offer. For this we offer a large and qualified group of customer support specialists along with developers working outside office hours looking at bug reports and communicating with those still affected.

We've dealt with the issues that obviously hindered a large number of people from using our services and now we are working hard to sort out remaining issues, in some cases, to speed up that work, we will ask those experiencing problems to provide additional information. All of this is of course voluntary and we can only hope for your cooperation and support.

If you cannot provide support for technical reasons that is of course very understandable and we want you to also know that CCP is not interested in billing customers for time that they are unable to use our products so that is again something our GMS will be happy to assist with.

I hope this works out and feel free to message me personally if there's anything I can clarify.



This is like Microsoft ignoring the entire planets feedback about removing the start menu, the vast majority of testers and users told them it was a bad idea, that it was heavy handed and demonstrated a lack of understanding of how people actually use their product, but they went ahead anyway because their "data" showed that people didn't really use it to launch programs relying instead on shortcuts pinned to the task bar. What this ignored was how people only used those pinned applications for their most commonly used ones but relied on the start menu for applications that they only accessed occasionally.

They made erroneous assumptions of peoples use habits based on a misinterpretation of their data, instead of actually listening to the feedback from their testers and user community who told them it was a bad idea they shoved the change through anyway.

We all know how that worked for them, instead of the successful launch of what is otherwise an excellent operating system they're shouldering the blame for lackluster PC sales for the entire industry, massive consumer backlash and are now having to reverse their earlier decisions.

Seriously this is exactly the attitude that got you in trouble with Incarna, this whole "we know what's good for you" attitude and presumption that we'll just suck it up and accept the **** you shove down our throats, Well how did that work out for you in Incarna? How did that work out for Microsoft and Windows 8?

Your metrics are flawed and incomplete. People are not being prevented from logging in because they are not using the new launcher but are instead relying on the EXEfile method.

For example I use ISBoxer to log in my accounts. At this point I don't use any of it's repeating or advanced functions only it's window management and launching capabilities. Because I only use the launcher to update the client your metrics would not indicate that I am having problems logging in. But if you pushed your plan through and removed the EXEfile login option it would cause me massive usability issues.

That's the thing about metrics and data, if you aren't careful about how you interpret it you can come to very inaccurate conclusions.
Dzen Avi
Spase Boost
#394 - 2013-05-25 13:44:48 UTC
Still cant log in!!! When I launch the launcher it shows this:
screen 1
then after some time it turns to this
screen 2
showing the error
Error -324 when loading url https://login.eveonline.com/oauth/authorize/?client_id=eveLauncherTQ&lang=en&response_type=token&redirect_uri=https://login.eveonline.com/launcher?client_id=eveLauncherTQ&scope=eveClientToken

I never even see any play buttons or fields to enter login and password.

log files (Windows 7)

It seems that something is blocking response from the server on my pc. I also cant log in to the account management site and non of the programs using API keys (such as eve mon, eft, eve hq, pyfa) also see no response from the server. But everything works fine on my notebook. What may cause the problem on my PC?
Miss Teri
Open University of Celestial Hardship
#395 - 2013-05-25 13:45:07 UTC
CCP Atropos wrote:

In the current architecture, multiple installations are required for the ability to have multiple different settings profiles.


No it isn't.

You can simply change your environment settings before starting the game. Set USERPROFILE and you'll get logs and settings stored in another place.
Alphea Abbra
Project Promethion
#396 - 2013-05-25 13:59:27 UTC
James Amril-Kesh wrote:
To all the people who say they're going to unsubscribe over added effort to log in or similar issues (not talking to the people who can't get into the game at all):

Do you seriously believe that this threat actually means anything in this context? Do you not realize that the more you use it over such trivial matters (especially when there are easy workarounds) the more it weakens your position in the future?

Sometimes I wonder how many people who threaten to unsubscribe actually end up doing it.

I might not be the best person to answer since I don't fit the type you describe, but I may be able to explain the difference between what I (and a number of other posters I've seen) advocate and what you describe.
First, though, the direct increase of time it takes to log in accounts beyond the first is a clear reduction of efficiency compared to the earlier launcher. We lost usability. This is not a trivial matter from my point of view. Logging in should be so simple that any idiot can do it, and CCP managed to make it a chore.
CCP has yet to actually acknowledge this (Apart from generic "we want good user experiences").
The bugfix / workaround will, according to CCP, be removed at a later date (I presume around the same time the launcher will suddenly become AWESOME).
In this thread, Guard offered bribes and Atropos has so far rejected to answer any design-related questions.

Now, these problems would by themselves only be bad for CCP, but taking the summer expansions 2011, 2012 and now this in mind, this is not an isolated error in a sea of Excellence. CCP did not react to user feedback to the unified inventory in 2012, and back then they promised to learn ("Taking notes", "heard you loud and clear", "we will improve" etc). Obviously, this memo did not get around to everyone.
Atropos even asks questions that makes it obvious that (s)he is oblivious to the use-cases, meaning that (s)he either did not do any use-case testing, didn't listen to feedback, went with (later) "awesome" over (current) usability or any combination.

Now, for the threats to unsubscribe ... I agree to a point. Threatening to unsub over everything will, just like crying wolf, ruin the message. However if people unsub and stay away until the issues clearly have been fixed, it would amount to crying wolf each time the wolf appeared (Even if the wolf came surprisingly often).
However, that is not what I suggest and I have seen few others do so.
The launcher isn't the whole game, after all. Instead, what I/we suggest is to unsub any alts where the effort/gain ratio has become skewed due to the launcher. This is directly relevant to the launcher failure.
Of course, those who only threaten (And don't follow up on those threats) will necessarily weaken that threat later, both for themselves and anyone else.
Such is life.

I hope this cleared up at least some peoples position. If you have any comments or questions to my argument, I'd like to hear it. ;)
Onion Ring
Royal Amarr Institute
Amarr Empire
#397 - 2013-05-25 13:59:56 UTC
James Amril-Kesh wrote:
To all the people who say they're going to unsubscribe over added effort to log in or similar issues (not talking to the people who can't get into the game at all):

Do you seriously believe that this threat actually means anything in this context? Do you not realize that the more you use it over such trivial matters (especially when there are easy workarounds) the more it weakens your position in the future?

Sometimes I wonder how many people who threaten to unsubscribe actually end up doing it.



I'd like to reiterate on the famous quote of a passed storm: “It’s not what you say, it’s what you do,”

I myself have set some and plan to adjust all my accounts to monthly payment.

This way i can react fast enough when the day comes when i can't login anymore.

It is the same thing as with last troubles in EVE. Many words are spoken in the forums, but nothing really happens.

What is so difficult in doing a rollback until the launcher really works? Would have been a sign of good will. But no. No can do. Never.

Then you learn that CCP doesn't know the dependencies and playstyles of their own players. You get very troubled and begin to focus on forums instead of playing the game, which makes you angry in return.

So it is again time for CCP to regain trust in some way. And it is not enough to dish out skillpoint compensation. What should i do with skillpoints anyway if i still can't login?

Monthly payment with quick reaction time for unsubscribing is my way of handling it now. And i am telling stating that in the survey that appear when you click unsubscribing.

It is a joke of not being able to login and having no means to pause a subscription.

I Love Boobies
All Hail Boobies
#398 - 2013-05-25 14:19:14 UTC
Kind of sad in my opinion that players themselves are in some cases finding fixes that CCP cannot. Should be CCPs job to make sure they have a working product when they release it, and not these issues they have had recently. Makes me wonder about the quality control process at CCP, and if perhaps some new method should be applied.

Perhaps making it much easier to get onto Singularity for people who aren't technologically advanced enough to accomplish the task of doing so in order to make the testing. Maybe some kind of opt in option when you install the Eve client that automatically sets up a Singularity client on your computer along with the Tranquility one. Adding some kind of incentive on Tranquility along with making the feature I described above would most likely make the testing more real world and more bugs could be found.

I think if there was easier access to Singularity with Tranquility incentives, CCP could get better real world results and find the bugs that need to be found without having all these release day problems.
CCP Atropos
C C P
C C P Alliance
#399 - 2013-05-25 14:23:47 UTC  |  Edited by: CCP Atropos
Alphea Abbra wrote:
I find your inability to answer questions about the actual design (My own copy-pasted below) very discomforting, ...

I'll answer what I can, but I can't answer all of them, so do not take a lack of an answer as me avoiding the question.

Alphea Abbra wrote:
... and your assumedly sincere questions about how the game works with more than one account and/or computer shows a profound lack of knowledge of use-case, testing or listening to feedback.

If you flick back a few pages, you'll find that I responded to my original request for reasons with a clarification. I should have made it clear when I first asked for reasons, that I already had a list of several reasons why, and that I simply wanted people to clarify what their personal reasons were.

Alphea Abbra wrote:
I hope you shoulder your responsibility in this, even if it is uncomfortable.

My continued presence in this thread, and others, should highlight my sincerity in trying to help.

Alphea Abbra wrote:
Do you have metrics for how many log in with the launcher, compared to those who do it without?

Yes

Alphea Abbra wrote:
Will CCP repair the launcher (at least to former usability) before or after you remove the ability to start the game (bin/ExeFile)?

You should note that we didn't remove the ability to logon through ExeFile.exe at the same time that we deployed the new EVE Launcher. It was always a risk that something could go wrong, and we didn't want to remove the only alternative. Whilst I can't give you an estimated time of arrival on when we will remove the old login screen, it will be at a point in time after people are comfortable with our new login paradigm and feel that the Launcher is offering them comparable functionality.

Given the lack of advance messaging for the release, it's obvious that I need to step up my messaging efforts, something that I'm trying to rectify with my posts here.

Alphea Abbra wrote:
Can we assume that SiSi testing will have as much effect in the future as it had here?

The Singularity testing thread was run for almost four weeks, and to begin with was a goodwill opt in test. The logs we were seeing and the feedback we were getting, we felt that we were in a good position to release. One thing I have learnt is that goodwill testing isn't enough; for a change to the Launcher we should have made it a mandatory switch from the very beginning.

Alphea Abbra wrote:
Given the almost 3k angry posts over 2 official threads (+ all the unofficial), do you recognise problems with the design itself of the launcher?

The threads contain a real mix of responses: people initially unable to connect due to the webserver outage, people who dislike the design and paradigm change, people who have other computer issues and can't install the update at all, and more. I can't provide one answer that would speak to and answer all of them, doubly so given the rate at which the thread was growing; any response rapidly got lost in the other posts.

I'm addressing people's concerns as they come up, and since everyone is asking different things, it simply takes time. I've been reaching out via EVEMail, forum posts and bug reports to those suffering from fundamental bugs. I've also engaged with several people on the design of the Launcher, and I've been updating the second post in this very thread with changes and fixes as we roll them out (you should already have the latest changes now), and will continue to do so.
Oraac Ensor
#400 - 2013-05-25 14:28:28 UTC  |  Edited by: Oraac Ensor
CCP Atropos wrote:
Alphea Abbra wrote:
Will CCP repair the launcher (at least to former usability) before or after you remove the ability to start the game (bin/ExeFile)?

You should note that we didn't remove the ability to logon through ExeFile.exe at the same time that we deployed the new EVE Launcher. It was always a risk that something could go wrong, and we didn't want to remove the only alternative. Whilst I can't give you an estimated time of arrival on when we will remove the old login screen, it will be at a point in time after people are comfortable with our new login paradigm and feel that the Launcher is offering them comparable functionality.

Why would you even want to remove that option?

It's the only safety net we have and the fact that you can see no sense in it is extremely disturbing.