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The new launcher and the web server issues on the 21st of May: FAQ and update thread

First post First post
Author
Gideon Tyler
The Scope
Gallente Federation
#341 - 2013-05-24 23:09:00 UTC
James Amril-Kesh wrote:
Gideon Tyler wrote:
I just have to say that my experience with the launcher is so bad, I have deleted and am re-installing my client.

What exactly do you expect to accomplish by doing that?
inb4 you blame CCP for "making" you waste your time reinstalling the client for no reason at all.


Actually my snarky friend, reinstalling a client that you have had a long time through many iterations can actually solve a good many ills, even if it is a pain to do. Also, I did not blame CCP for me re-installing my client. I blamed them for coming out with a bad product in the launcher, whose deployment CCP has already admitted was far from flawless.
KIller Wabbit
MEME Thoughts
#342 - 2013-05-24 23:32:46 UTC
Vincent Athena wrote:
CCP Guard wrote:
Sidrat Flush wrote:
Thanks for the free 50K skill points, would be really nice if we could have decided which character it was added to though.


I agree completely that it would be nice and in the future we may look at options to make that possible. But for these points at this time, this is the best we can do.

In the past you have allowed us to use the petition system to move the points. Im guessing thats not being done now as it would be far too much work for the existing ISD folks.

In the future maybe you could make any SP a CCP gift that gets redeemed to whatever character we wish to have it redeemed for.


With the PLEX for training in Odessy this might actually be possible through a itty-bitty PLEX - although would that classify it as a micro-transaction?

Twisted
KIller Wabbit
MEME Thoughts
#343 - 2013-05-24 23:39:31 UTC
Goran Ashihara wrote:
CCP Atropos wrote:
Spyke Spiegil wrote:
i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn´t this been resolved already?? What am I paying 20 bucks a month for???

I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!

If I do not get any compensation for the lost days I will leave this game!!

I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful.


Dear CCP Atropos and CCP Guard

OK. Let us be rational and systematic in bug error fixing if that is what you need to fix launcher.

1.. THIS is my screenshot: http://s23.postimg.org/4t60nosbf/WTF_01.jpg
- in the lower right corner you can see launcher that after 3 reinstalls of the WHOLE GAME (one on the second computer that never had EVE to begin with) still shows that I am OFFLINE.
- in the upper left corner you can see the v3 launcher opened in Chrome. I never get the launch button. I never even get the PLAY that I can click on !!!

2. What have I done until this moment

- USED: repair.exe:
- RESULT:
- Repair downloads 23mb "of something" and sends NO ERROR MASSAGES !!!
- Launcher updates after clicking EVE.exe (or eve.exe (Safe Mode).lnk / eve.exe)
- Launcher launches the screen that you can see in the lower right corner of the screen shot. I AM OFFLINE :-)

- USED ExeFile.exe
- RESULT: After couple of instances of bad updates and premature exits, today I finally managed to update the client and play the game.

- USED: complete reinstall of the EVE/
- RESULT (look at the section 1. and the screenshot):

- USED: complete reinstall of the EVE on the new computer
- RESULT (look at the section 1. and the screenshot) + I can't use the ExeFile.exe to play the game on that computer because it is suck in the endless repair / update loop (if I repair - the launcher needs to update. if it gets update then repair again downloads 23 MB "of something" and I have to update again). END result is wurse then in previous case.

3. This are all the logs I could find. If you need any other log - please tell me from where I could get it to you

http://www.mediafire.com/download/z1fpz1m5wkyx3ax/LOGS.rar

Considering that I have given everything a rational person can give you and will provide you with everything else you need I thing that it is very logical to receive answer form you in the next 24 hours and the solution for my problem in the next 48 hours.

Thanks in advance


Dunno if you got some help in the meantime, but:

1) Make dang sure all zombie launcher.exe's are killed (maybe someone can come up with a mini-game for that, android enabled if possible please)

2) Run repair tool from the command line as this: repair.exe --safemode

This two items got me out of a stupid 3 hour cycle of escaping hell yesterday.

Alphea Abbra
Project Promethion
#344 - 2013-05-25 00:26:37 UTC
CCP Guard wrote:
That is noted and I hope you trust that it is our common interest to make sure that logging into EVE and playing EVE is a good experience.
The following questions were first directed at Atropos (And later some other CCP dude too - and I asked you as well, here), but if you can answer it I promise not to be picky.

Alphea Abbra wrote:
Do you have metrics for how many log in with the launcher, compared to those who do it without?

Will CCP repair the launcher (at least to former usability) before or after you remove the ability to start the game (bin/ExeFile)?

Can we assume that SiSi testing will have as much effect in the future as it had here?

Is it irresponsible to post that "[our] voices have been heard loud and clear and [you] been busy taking notes so [you]'d like to ask [us] to help [you] move forward (...)" -- each summer in 3 years, due to releasing bugs in beta to the live servers?

Would you say that CCP should have released the new launcher, if they had known the effects?

How long do you think the warning will be when you remove bin/ExeFile?

Should we cancel our accounts now, or does your notes tell you that you entirely ****ed up for the 3rd summer in row?

Given the almost 3k angry posts over 2 official threads (+ all the unofficial), do you recognise problems with the design itself of the launcher?

If you look at customer trust in the company, do you think this adds to or subtracts from that amount of trust?
loquacious7
KarmaFleet
Goonswarm Federation
#345 - 2013-05-25 00:26:47 UTC
Gelatine wrote:
I really don't like that you're even considering adding facebook and stuff to the launcher (as stated in CSM7 minutes.) I play EVE to get away from that crap.

Some players will want social media functionality and the like, but I won't accept it at all. I don't want another ram hungry application or a marketing focused browser shoehorned into the launcher. I want a basic launcher that gets me into the game and that's it. The bare minimum barrier to get into game .

Is that too much to ask?


<3 I think I see a common theme, We love this game but for the love of EVE please make it easier for duel boxers not harder and harder. I think this will help. We cant buy your plex faster if we cant log in because you are spaming us with adverts :-)
Khoharis Asanari
Praetorian Guard of Honour
#346 - 2013-05-25 01:26:00 UTC
Any news on the launcher not remembering logins? The problem has been brought up in the first thread by several players, including myself. I have tried a combination of typing and pasting the username, tabbing and clicking to the password field and clicking the login button and using the enter key.

At first the launcher did not seem to retain any data, the dropdown list was not populated with any entries and I had to accept the EULA every single login. Some time yesterday the launcher finally managed to save two of my three accounts in the dropdown list, the third is still missing. I have since tried again to get the third one to stick, but so far nothing works.
Hakaru Ishiwara
Republic Military School
Minmatar Republic
#347 - 2013-05-25 01:38:09 UTC
So, I gave the current version of the launcher a go and:

1) The Launcher killed my client settings until I restarted the client. Is this really acceptable behavior to your project and QA teams?

2) The launcher would not remember state re: which account credentials I had last used and thus I had to use the pull-down rather than type in the password. I was switching between alts on one account. This is damn annoying and it reminds me of the revamped Inventory UI project from last year where the UI got complicated for no good reason.

3) The launcher window remained open and had to be moved / closed to GTFO my way of using the EVE clients. Annoying.

I don't even bother looking at the advertisements in the launcher because it annoys the **** out of me. And now I'm back to using the exefile.exe / junctions method of launching multiple clients for multi-boxing. The launcher is not ready for the production server and CCP is doing a disservice to its customers by leaving that half-baked code on Tranq.

Suggestions:

A) Enable the launcher to remember the last login username entered so that flipping between alts on the same account is easier.

B) Minimize or assign focus to the EVE client windows once one or more clients have been launched. Alternatively, create a "mini launcher" which allows for placement in a corner somewhere.

+++++++ I have never shed a tear for a fellow EVE player until now. Mark “Seleene” Heard's Blog Honoring Sean "Vile Rat" Smith.

Par'Gellen
#348 - 2013-05-25 01:54:38 UTC  |  Edited by: Par'Gellen
Hakaru Ishiwara wrote:
Alternatively, create a "mini launcher" which allows for placement in a corner somewhere.
I'd love to see a system tray icon for the launcher that you could just click on and access your accounts from a tiny "Username" and "Password" window that functioned like the old client login. This would satisfy the SSO initiative and wouldn't be in the damn way all the time.

You could even go so far as to allow for editing specific paths for launching clients from specific folders for specific accounts and easily store this information in a local database or hell even a text file (without passwords of course).

Double hell, I'll even offer to code the entire front end for it myself. How about it CCP?

Edit: I ain't using no Python though. Ick.

"To err is human", but it shouldn't be the company motto...

BinaryData
The Scope
Gallente Federation
#349 - 2013-05-25 02:02:35 UTC
I've come to the conclusion, that I absolutely hate the person who came up with this idea. Multiboxing? Hell, just took you an extra 10 minutes to log in your accounts.

As someone who runs anywhere from 4 to 12 accounts at the same time, this is a massive pain in the ****. I implore you for your creative thoughts, but this was a bad move.


Also, my other thoughts are...


The security of the updater vs. the client. Honestly, I'm concerned about it. I'm wanting to know if the security has been increased or decreased with this step. I've been playing games since I was 9 years old, starting with crappy 2D MMOs, and now I play EVE. Over the course of my gamer lifespan, I've done my fair share of account stealing, and other mischievous acts, but that isn't the point.


Do you guarantee that my accounts are JUST as safe or safer, than they were before? I didn't work my ass off for the last 4 years to get where I am now, just to have some prick wannabe script kiddy steal my iskies :(
Inquisitor Tyr
Royal Amarr Institute
Amarr Empire
#350 - 2013-05-25 02:07:40 UTC  |  Edited by: Inquisitor Tyr
CCP Guard wrote:
Niding wrote:
CCP Guard;

For me the issue isnt being able to log in, but the ackward mechanic of logging on multiple accounts.

As I (and many others) have said repeatedly; the new launcher is so user UNfriendly and slow that we ONLY use EXEFILE to log on directly.
Remove that ability and force us to use the new launcher in its current unfriendly state will probarly lead to new threadnaughts.


That is noted and I hope you trust that it is our common interest to make sure that logging into EVE and playing EVE is a good experience.


I do appreciate the speed with which modifications were made to the new launcher addressing the concerns expressed by customers running multiple accounts. The auto play feature and removal of the launch delay has essentially restored functionality.

I was able to go from loading the launcher to sitting in station on 3 accounts in just under 45seconds.

However...

Switching between pilots on the same account is an important issue that I hope will be looked at. There used to be a "log off" option that would allow quick return to the character selection screen. The new system requires you to manually close the client, launch a new client, and then select the pilot. It may seem inconsequential; but it is added steps, and as we all know in eve PVP, seconds are a lifetime - consider the delay in logging in a cyno alt, or the day to day ease of switching characters for market, industrial, and many other purposes.

Restoring former functionality, or even improving by perhaps adding a switch character button, will totally restore my satisfaction level with the game to "pre new-launcher" level.

Thank you.
MaRU2760 133
Unit 439
#351 - 2013-05-25 02:08:33 UTC
Steve Ronuken wrote:
MaRU2760 133 wrote:
Okay. It's obvious that CCP Atropos is only going to respond to questions with limited relevance.

I've dealt with CCP before, so I know that, since she doesn't respond to me, that my concerns are relevant.

It warms my heart to see that nothing has changed at CCP since I started playing.

Not expecting a response: Atropos, do you have a plan or not?



'I didn't get an answer, so obviously they're avoiding answering my very important question.'

Nice logic.


Anyway, here's a thought:

It's not just about making our lives easier. It's about reducing code complexity. I'm not a dev, but I do work in the industry.

Anywhere there is user input, there's risk, which needs to be coded round. So by eliminating the log in screen, and tying it to a log in system that's being maintained for other systems as well (all the websites), you get to share the cost of maintenance, which means you can spend that time elsewhere.

Aside from that it should mean we can switch between alts on the same account, without needing to log in again.



That's not to say more work isn't needed. I'd love to have the ability to create sets of settings, which I can pick, when I launch a particular user. And have multiple users logged into the launcher at the same time.


I am also a software developer, sometimes manager for a project. This upgrade offends me.

You tell me, how many of your clients would put up with something like this? In the software industry, 'almost' means no more contracts.
MaRU2760 133
Unit 439
#352 - 2013-05-25 02:18:47 UTC
Steve Ronuken wrote:
Taizemi Cyosira wrote:
Holy ****!

4 days now and I can't reliably log-in to eve. Why the **** do I play this game?

First patch process did absolutely NOTHING.

This time, I manage to get the workaround to actually launch the damn login screen again and am told there is a new patch.

"oh CCP finally fixed this" I thought, turns out it does the exact same thing it did before.

Except here is the added bonus, now I can't even use the workaround because every time I do, it says there's a fuckin update, the same fuckin update that was supposed to fix this.

Furthermore and even more frustrating is that you continue to break **** that isn't broken. The old launcher while annoying was tolerable, this new one doesn't even launch and even crashes the computer in what seems to be a perpetual memory leak when it fails to open.

Fix your ****!


Have you tried the repair tool?


I ran it for an hour. Not sure how many times. It did nothing. I had to re-install to get back in.
MaRU2760 133
Unit 439
#353 - 2013-05-25 02:24:44 UTC
Steijn wrote:
MaRU2760 133 wrote:
Okay. It's obvious that CCP Atropos is only going to respond to questions with limited relevance.

I've dealt with CCP before, so I know that, since she doesn't respond to me, that my concerns are relevant.

It warms my heart to see that nothing has changed at CCP since I started playing.

Not expecting a response: Atropos, do you have a plan or not?


I disagree. Whilst we might not be getting the replies that we expect or want, CCP Atropos is at least very active in this thread which has not always been the norm for CCP.


I can accept that. Good point, but she still isn't answering any real questions.
MaRU2760 133
Unit 439
#354 - 2013-05-25 02:30:53 UTC
pussnheels wrote:
CCP Guard wrote:
With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.

During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). Here’s a quick guide on how to apply those skillpoints.

We're sorry for the inconvenience and we hope you can use these skill points on your adventures.

Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you.

i do not want 50 k sp
50 k sp is nothing
i want the old loginscreen back
there was no reason whatso ever to changeour beloved loginscreen
and i am sure i am not theonly one who feels this way


My main only has 34 million SPs, but still, what possible good will another 50k do her?

My refiner, who has been out of the skill que for months, got 50k also. I don't even think I will use them.

Crysis McNally
Malevelon Roe Industries
Convocation of Empyreans
#355 - 2013-05-25 03:06:05 UTC
CCP Atropos wrote:
Current known issues:

  • The EVE Launcher doesn't terminate correctly on Windows XP and Windows Server 2003



ETA on this fix?

It is VERY annoying. I can't even multibox without going to task manager to kill like 5+ launcher.exe processes.
Legault Revan
Holey Roamin' Empire
TURBOFEED OR GLORY
#356 - 2013-05-25 04:39:03 UTC
Salpun wrote:
CCP Atropos wrote:
Smoking Blunts wrote:
can we still bypass the launcher using the bin folder eve.exe?

as I only want the game client on my pc. I do not want some bloated sales tool

You can, yes. The old login method still exists for the moment, however with login moved into the EVE Launcher then the concept of the old login screen simply doesn't make sense.

pmchem wrote:
What is the response of CCP to the concept of the login screen being iconic art?
https://forums.eveonline.com/default.aspx?g=posts&m=3070688#post3070688

Iconic art, and an excellent new player experience, which is now gone.

I agree that the old login screen was iconic, and I understand the passion with which many people have objected to it's deprecation. We've been discussing this quite extensively amongst the teams involved and we have some ideas that mesh with the move of login to the EVE Launcher and the desire to have an immersive experience akin to the current one.

Somebody posted some pretty tantalising ideas/concept art for a revamped character screen that were very intriguing; maybe someone with better forum search skills than I can find them and repost the link.Smile

https://forums.eveonline.com/default.aspx?g=posts&m=3072465#post3072465

Better one found by some one else is
Here ya go (this one looks awesome, if you guys could get the render time fast on the avatars:

http://farm9.staticflickr.com/8070/8191191887_8975bc2833_o.png

From this post: https://forums.eveonline.com/default.aspx?g=posts&m=3056173#post3056173


This is so fantastic.
Legault Revan
Holey Roamin' Empire
TURBOFEED OR GLORY
#357 - 2013-05-25 04:43:38 UTC
Just curious: my launcher version still says version 1.32, does that mean that for some reason it doesn't want to update? I'm not sure that I actually do want the new launcher, but I feel kind of left out. My launcher looks exactly the same as it always has and plays the game just fine.
Cevin North
Red Dwarf Mining Corporation
space weaponry and trade
#358 - 2013-05-25 04:52:11 UTC
2.1.5.39.169 should be the notworking buggy version of the launcher on your screen. Combined with error message

Error -7 when loading url https://login.eveonline.com/oauth/authorize/?client_id=eveLauncherTQ&lang=en&response_type=token&redirect_uri=https://login.eveonline.com/launcher?client_id=eveLauncherTQ&scope=eve

OldWolf69
Militaris Industries
Northern Coalition.
#359 - 2013-05-25 05:13:53 UTC
Simple question: why the need of more clicks to log in? Improves what?
Ylariana
School of Applied Knowledge
Caldari State
#360 - 2013-05-25 06:00:40 UTC
CCP Guard wrote:
Ylariana wrote:
CCP Guard wrote:
With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.

During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). Here’s a quick guide on how to apply those skillpoints.

We're sorry for the inconvenience and we hope you can use these skill points on your adventures.

Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you.


For the account that i'm posting from, this character has the highest skillpoints total. It is NOT however the one currently being worked on. I'm not training on this character because my focus is on another toon. Is there any way to put the points where I actually want them to be ?

If not, thats ok. I'm just asking.


I'm afraid not. It would hugely complicate the matter if we were to make changes for individuals and it's not possible right now. Sorry :P


Thank you for the response, far more helpful than the one 2 posts above yours.

I figured it would be a longshot, but hey, if you dont ask, you never get.

Thanks again Blink