These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Jita Park Speakers Corner

 
  • Topic is locked indefinitely.
 

CSM and the new launcher

First post First post
Author
Vaerah Vahrokha
Vahrokh Consulting
#81 - 2013-05-23 17:27:17 UTC
For those who babble about fear of change:

here is my constructive suggestion, including screenshots and use case.


This is the kind of reasonment we users wish to see behind change: that is a change that makes sense and improves the experience starting now.
Dyvim Slorm
Coven of the Morrigan
#82 - 2013-05-23 19:10:05 UTC
Ranger 1 wrote:
Dyvim Slorm wrote:
Personally I'm indifferent to the login screen, however the multibox issue is a pain. Yes, there is a workaround but CCP were clearly well aware of this problem prior to release and they should have made an announcement first before releasing the patch. It's not like it would have cost them anything

This was a shambles with poor QA, it was almost as if CCP went deliberately out of their way to **** off their customer base.

Perhaps the CSM might like to remind CCP that a little communication in advance goes a long way to generate good will with their customers.

It had already been communicated that the new launcher was going to be released very soon, possibly before the upcoming release. The only thing we lacked was the exact launch date.

As far as communication with the player base about the issue:
In case you missed it.


This CCP announcement was *after* the event, I'm suggesting they make an announcement *before* particularly as they were aware of the multibox issue.

How much would it have cost to put an announcement out the day before with details of the ExeFile shortcut workaround for multiboxers?
Malcanis
Vanishing Point.
The Initiative.
#83 - 2013-05-23 22:24:36 UTC
Tarsas Phage wrote:
Malcanis wrote:
Varius Xeral wrote:
People who spaz out over everything are shocked to discover nobody takes them seriously when they spaz out anymore.

Cruel life lesson to learn on the ass-end of an obscure video game forum.



I am half tempted to go and dig up the extremely similar sounding spaz-outs that were had when the launcher was first introduced. I do recall a lot of people being furiously against it.


Let's not forget that the first release of the launcher was not exactly a smooth and transparent operation, either.


Yes. Let's not forget that.

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016

Anyura
Imperial Academy
Amarr Empire
#84 - 2013-05-23 22:57:34 UTC
Good lord, is this still going?

CCP have said in the sticky thread in GD that they're looking at a way to keep the splash art and music from the old login, they're fixing the mechanics of it - what else is left to whine about?

Except for free SP-

Oh wait, we got those too.
KIller Wabbit
MEME Thoughts
#85 - 2013-05-24 02:54:21 UTC
I love how CSM is representing CCP in this thread. Wait - who were they supposed to represent?

A significant number of the player base was negatively impacted by this and we get "meh" from CSM.

At the very least CSM should be working hard on getting to the bottom of where the CSM feedback/testing/advising process left the track.


The trips corrupt absolutely.
Mara Pahrdi
The Order of Anoyia
#86 - 2013-05-24 04:43:28 UTC  |  Edited by: Mara Pahrdi
MainDrain wrote:
I wouldnt say they silently removed the Jukebox, IIRC there was a devblog from the audio team explaining the changes weeks in advance. If people didnt read it well enough to understand what was happening is another thing altogether.

At least we now know, why we didn't get a button to separately handle the music settings for the login screen.

Using the new launcher is a pain while not improving the login process atm.

Edit: Also, the tone of our new csm representatives in this thread is disturbingly unfriendly. Especially considering they were not involved in this change at all.

Remove standings and insurance.

madpsychc0killer
Solutis in Sanguis
#87 - 2013-05-24 09:26:27 UTC  |  Edited by: madpsychc0killer
The new launcher is fine for me now, seems simple enough to log in my other accounts. The workaround was fine for the day I had to use it and it's good to know that its in the background if we need it.

I would be gutted if we did lose the animated log in screen art, not a deal breaker that would be cause me to rage quit and unsub obviously but I would be disappointed. Each new expansion, the first thing I would look forward to would be the new log in screen. Just a little taste of epic, is how I would describe it.
Sarmatiko
#88 - 2013-05-24 14:27:39 UTC  |  Edited by: Sarmatiko
Anyura wrote:
CCP have said in the sticky thread in GD that they're looking at a way to keep the splash art and music from the old login, they're fixing the mechanics of it - what else is left to whine about?

It's like finding ways of saving patient's life after doctors purposely cut his head off.
CCP just rolled out unfinished tool and cut out login screen - now they can feed playerbase with "SOON™ we're looking at it" for the next decade.
After deletion of Jukebox we're getting new update to the sound system only after 7 months, most changes are internal unnoticeable, and "valuable player feedback" about fine tuning, cacophony fixes and mute in background just ignored.

"Cut feature now, develop substitute later, ignore if players forget" - that's what CCP doing.
None ofthe Above
#89 - 2013-05-24 15:33:43 UTC
madpsychc0killer wrote:
The new launcher is fine for me now, seems simple enough to log in my other accounts. The workaround was fine for the day I had to use it and it's good to know that its in the background if we need it.

I would be gutted if we did lose the animated log in screen art, not a deal breaker that would be cause me to rage quit and unsub obviously but I would be disappointed. Each new expansion, the first thing I would look forward to would be the new log in screen. Just a little taste of epic, is how I would describe it.


That workaround will probably not survive the Odyssey release. They've said they plan to get rid of it soon.

Do you really think they are designing a login screen that they hope most people will never see? I suppose if the problems continue they can leave it there with the current art, but I am betting they planned to get rid of it. Not sure they can roll it back in the code, as that's not something they seem to plan for.

The only end-game content in EVE Online is the crap that makes you rage quit.

Dersen Lowery
The Scope
#90 - 2013-05-24 15:44:18 UTC  |  Edited by: Dersen Lowery
None ofthe Above wrote:
madpsychc0killer wrote:
The new launcher is fine for me now, seems simple enough to log in my other accounts. The workaround was fine for the day I had to use it and it's good to know that its in the background if we need it.

I would be gutted if we did lose the animated log in screen art, not a deal breaker that would be cause me to rage quit and unsub obviously but I would be disappointed. Each new expansion, the first thing I would look forward to would be the new log in screen. Just a little taste of epic, is how I would describe it.


That workaround will probably not survive the Odyssey release. They've said they plan to get rid of it soon.


I think "soon" means "when we have good support for multiboxing in the launcher." Right now they don't, and they know that.

I expect that the workaround of directly launching the executable will work at least through the winter release, and possibly beyond that, because it turns out that there are lots of different kinds of multiboxing, for lots of different reasons. (Unless, of course, CCP decides to kick something out of the gate half-finished, but when has that ever happened? ;-) )

None ofthe Above wrote:
Do you really think they are designing a login screen that they hope most people will never see? I suppose if the problems continue they can leave it there with the current art, but I am betting they planned to get rid of it. Not sure they can roll it back in the code, as that's not something they seem to plan for.


CCP Dolan said he'd forward along Indamawar Fazmarai's idea of moving the login music/animation to the character selection screen. That would be 100% OK with me. I think it does a great job of setting the mood. The launcher... doesn't.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!

None ofthe Above
#91 - 2013-05-24 15:55:09 UTC  |  Edited by: None ofthe Above
Dersen Lowery wrote:
None ofthe Above wrote:
madpsychc0killer wrote:
The new launcher is fine for me now, seems simple enough to log in my other accounts. The workaround was fine for the day I had to use it and it's good to know that its in the background if we need it.

I would be gutted if we did lose the animated log in screen art, not a deal breaker that would be cause me to rage quit and unsub obviously but I would be disappointed. Each new expansion, the first thing I would look forward to would be the new log in screen. Just a little taste of epic, is how I would describe it.


That workaround will probably not survive the Odyssey release. They've said they plan to get rid of it soon.


I think "soon" means "when we have good support for multiboxing in the launcher." Right now they don't, and they know that.

I expect that the workaround of directly launching the executable will work at least through the winter release, and possibly beyond that, because it turns out that there are lots of different kinds of multiboxing, for lots of different reasons. (Unless, of course, CCP decides to kick something out of the gate half-finished, but when has that ever happened? ;-) )

None ofthe Above wrote:
Do you really think they are designing a login screen that they hope most people will never see? I suppose if the problems continue they can leave it there with the current art, but I am betting they planned to get rid of it. Not sure they can roll it back in the code, as that's not something they seem to plan for.


CCP Dolan said he'd forward along Indamawar Fazmarai's idea of moving the login music/animation to the character selection screen. That would be 100% OK with me. I think it does a great job of setting the mood. The launcher... doesn't.


My line of deductive reasoning was meant to show that CCP was planning to get rid of the "backdoor login screen" with Odyssey.

I agree that a sufficiently "iconic" char slection screen would be fine on that point. The first few minutes of the game are first impression time, and we've taken a step backward on that. I can live with that, but I don't think that's good for the game. I doubt that they'll have something ready for Odyssey unless they were already working on it before Guard's posting.

The multi-account problems affect me more.

The only end-game content in EVE Online is the crap that makes you rage quit.

Dersen Lowery
The Scope
#92 - 2013-05-24 16:02:43 UTC
None ofthe Above wrote:
My line of deductive reasoning was meant to show that CCP was planning to get rid of the "backdoor login screen" with Odyssey.


I don't think it shows that, unless you mean something by "backdoor login screen" other than "launching the evefile.exe directly to bypass the launcher and go to the client login screen."

They won't get rid of that backdoor until they're satisfied that the launcher obviates the need to do that. Right now, CCP Atropos has said outright that it doesn't, and he's given no indication that any of the things that they intend to do with SSO or the launcher will be ready in two weeks, or even ~two weeks~.

The only peril here is another instance of CCP saying, "[w]e honestly thought it was done."

I'll put it this way: If I'm wrong, and they do get rid of the ability to directly launch the client in favor of the launcher in its current incarnation, then I will raise hell about it. CSM, you are warned in advance. PH33R MAI POWARZ.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!

mynnna
State War Academy
Caldari State
#93 - 2013-05-24 17:54:05 UTC
Dersen Lowery wrote:
None ofthe Above wrote:
My line of deductive reasoning was meant to show that CCP was planning to get rid of the "backdoor login screen" with Odyssey.


I don't think it shows that, unless you mean something by "backdoor login screen" other than "launching the evefile.exe directly to bypass the launcher and go to the client login screen."

They won't get rid of that backdoor until they're satisfied that the launcher obviates the need to do that. Right now, CCP Atropos has said outright that it doesn't, and he's given no indication that any of the things that they intend to do with SSO or the launcher will be ready in two weeks, or even ~two weeks~.

The only peril here is another instance of CCP saying, "[w]e honestly thought it was done."

I'll put it this way: If I'm wrong, and they do get rid of the ability to directly launch the client in favor of the launcher in its current incarnation, then I will raise hell about it. CSM, you are warned in advance. PH33R MAI POWARZ.


Mind explaining the multibox thing? I can run multiple accounts just fine, so either people are completely blind and don't see the "switch user account" button, or it's something deeper than that.

Member of the Goonswarm Economic Warfare Cabal

rswfire
#94 - 2013-05-24 18:22:28 UTC
mynnna wrote:
Mind explaining the multibox thing? I can run multiple accounts just fine, so either people are completely blind and don't see the "switch user account" button, or it's something deeper than that.


It's limited to 7 accounts so for those of us with more than that will constantly be typing in our usernames. I can't alphabetize/order them as I could before with the settings file being local. And I keep having to accept the TOS every single time I want to launch the game because it cannot store all of my accounts. And even the ones it does store, I have to go through more steps to actually get it done. It's a pain. I use the exe file. But here are some of the ways it goes deeper than that.
None ofthe Above
#95 - 2013-05-24 18:24:17 UTC
mynnna wrote:

Mind explaining the multibox thing? I can run multiple accounts just fine, so either people are completely blind and don't see the "switch user account" button, or it's something deeper than that.


A couple of accounts works, although I imagine people are frustrated that its different therefore more awkward for them. Loss of the logout button to automatically restart the client is a bit of a pain, but change user in the launcher then launch is alright I suppose.

I haven't tested this personally, since I've been using the direct exe instead of the launcher, but the reports were that the launcher only remembers the last 7 accounts used. So if you have more than 7, it becomes a pain as you have to type in the account name too at times. Serious pain for those heavy ISBoxers I would imagine, but honestly don't know what set ups those guys have. Most I've ever had up on my machine at once is 6. My high end machine was starting to creak a bit at that.

I do have more than 7 accounts, so loss of the direct exe launch without some changes would be cumbersome to me.

Biggest complaints was overhead for those people using multiple installations to keep all their data separate. I've seen some discussions with CCP devs trying to figure out why people do that, so they can make changes to accommodate in a single install and eliminate this practice.

The only end-game content in EVE Online is the crap that makes you rage quit.

None ofthe Above
#96 - 2013-05-24 18:29:50 UTC
Dersen Lowery wrote:
None ofthe Above wrote:
My line of deductive reasoning was meant to show that CCP was planning to get rid of the "backdoor login screen" with Odyssey.


I don't think it shows that, unless you mean something by "backdoor login screen" other than "launching the evefile.exe directly to bypass the launcher and go to the client login screen."

They won't get rid of that backdoor until they're satisfied that the launcher obviates the need to do that. Right now, CCP Atropos has said outright that it doesn't, and he's given no indication that any of the things that they intend to do with SSO or the launcher will be ready in two weeks, or even ~two weeks~.

The only peril here is another instance of CCP saying, "[w]e honestly thought it was done."

I'll put it this way: If I'm wrong, and they do get rid of the ability to directly launch the client in favor of the launcher in its current incarnation, then I will raise hell about it. CSM, you are warned in advance. PH33R MAI POWARZ.


Another data point: Why do you think they rushed this change? Because someone realized if they shipped Odyssey and removed the back door without working out the issues with the launcher, then they could be really screwed if it didn't go well.

I guess I pretty much agree with you 100%, except I am more paranoid about what may be coming. I hope I am wrong.

The only end-game content in EVE Online is the crap that makes you rage quit.

Dersen Lowery
The Scope
#97 - 2013-05-24 19:04:39 UTC  |  Edited by: Dersen Lowery
mynnna wrote:
Mind explaining the multibox thing? I can run multiple accounts just fine, so either people are completely blind and don't see the "switch user account" button, or it's something deeper than that.


I'm a Mac user, so I haven't personally seen it. I'm relaying what I've read, so season to taste with sodium chloride:

It's not a question of the launcher not supporting multiboxing at all--it does--it's a question of how well. Right now, for instance, I have three clones of the EVE install, with symlinks to the stuff that doesn't change between accounts, and separate files in separate folders for the stuff that does. These are made with the CCP-provided EVE Clonemaker AppleScript.

So, right now, if I want to launch all three accounts, I click three adjacent icons (or drag-select them all, then press Return). One (the main) pops up the current launcher, which downloads any needed patches (and which has worked well for me after some initial hiccups). The other two go straight to the client's login screen, with the account names remembered and focus on the password fields. So I just type the passwords and go on the two clones, and press 'PLAY,' then type in the password on the main. The launcher goes away.

From what I understand, even with fewer than 7 accounts, I have to fiddle with a dropdown list to get each account name, then click (not tab! WTF?) to give focus to the password field, then press PLAY, then wait for the instance to launch [edit: today's update apparently removes the delay--awesome!], then go back to the launcher, fiddle with the dropdown list, click (not tab!) to give focus to the password field, then press PLAY... That's not an improvement for my case, and there are people with far more complicated arrangements than mine. I only need one set of settings per character, for example, because I only play EVE on one computer. If I had a laptop with a much smaller screen and a much weaker graphics card, I'd probably want dedicated settings for those characters on that laptop, too.

Additionally, I'm concerned that a lot of the design around SSO features was done around the assumption that people mostly log in one, or maybe two, characters. It would be nice if I logged Dersen in, and I was auto-logged into EVE Gate, and the forums, and other services, as Dersen. But if I log in his Jita alt, I still want to log in to the Gate and the forums as Dersen, because the Jita alt exists to get around certain of the inconveniences of Dersen's residency in a wormhole. If I log into my industrial account, I may want to log in to the Gate with that account, but I'll still want to appear on the forums as Dersen. And again, I'm a fairly simple case. I post with my main. I don't have cyno and scouting alts for my jump freighter, because I don't have a jump freighter, or anything else that can jump or bridge.

It would not take much asking around in your own alliance to find people with far more complex use cases than mine. Hit up Unforgiven Storm; he's posted a few. Even you made a conscious choice to switch to mynnna on the forums for your CSM run, but does that reflect an overall change to mynnna and away from Corestwo? Or what about the tactical use of your hauler alt on the forums (which you seem not to use much any more, but it was not so long ago that you were)?

tl;dr: CCP Atropos came right out and said, in Test Server Feedback, that the launcher did not address a number of multiboxing use cases. This is true. It doesn't even address the relatively simple ones more elegantly than the older solution of launching the client directly. That, and there are infuriating little things like the voodoo behavior of the account and password fields depending on exactly how you give them focus.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!

Ranger 1
Ranger Corp
Vae. Victis.
#98 - 2013-05-26 17:58:09 UTC
None ofthe Above wrote:
mynnna wrote:

Mind explaining the multibox thing? I can run multiple accounts just fine, so either people are completely blind and don't see the "switch user account" button, or it's something deeper than that.


A couple of accounts works, although I imagine people are frustrated that its different therefore more awkward for them. Loss of the logout button to automatically restart the client is a bit of a pain, but change user in the launcher then launch is alright I suppose.

I haven't tested this personally, since I've been using the direct exe instead of the launcher, but the reports were that the launcher only remembers the last 7 accounts used. So if you have more than 7, it becomes a pain as you have to type in the account name too at times. Serious pain for those heavy ISBoxers I would imagine, but honestly don't know what set ups those guys have. Most I've ever had up on my machine at once is 6. My high end machine was starting to creak a bit at that.

I do have more than 7 accounts, so loss of the direct exe launch without some changes would be cumbersome to me.

Biggest complaints was overhead for those people using multiple installations to keep all their data separate. I've seen some discussions with CCP devs trying to figure out why people do that, so they can make changes to accommodate in a single install and eliminate this practice.

I can not test this, but it was reported that you CAN have more than 7 accounts remembered... however only the first 7 show up on the list to select from.

For anything after the first 7 you type the first letter or two of the account name and the list will then show it.

Give it a try and let us know if this is correct, if you get a chance.

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.

Ranger 1
Ranger Corp
Vae. Victis.
#99 - 2013-05-26 18:02:19 UTC
Sarmatiko wrote:
Anyura wrote:
CCP have said in the sticky thread in GD that they're looking at a way to keep the splash art and music from the old login, they're fixing the mechanics of it - what else is left to whine about?

It's like finding ways of saving patient's life after doctors purposely cut his head off.
CCP just rolled out unfinished tool and cut out login screen - now they can feed playerbase with "SOON™ we're looking at it" for the next decade.
After deletion of Jukebox we're getting new update to the sound system only after 7 months, most changes are internal unnoticeable, and "valuable player feedback" about fine tuning, cacophony fixes and mute in background just ignored.

"Cut feature now, develop substitute later, ignore if players forget" - that's what CCP doing.

I think it's fair to say that from CCP's point of view getting everything on a SSO system and laying the ground work for a better way to log in multiple accounts is more important that the log in screen graphic.

While I understand the logic in this, I too would like to see something fancier than a loading bar. I think Soundwave agrees... especially since he is the one talking about the "war on loading screens".

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.

Herr Esiq
Viziam
#100 - 2013-05-28 09:44:03 UTC
Andski wrote:
Indahmawar Fazmarai wrote:
just for the stupid who happened to like the animated login screen.


In the same way I don't call you "stupid" for wanting NeX/WiS nonsense expanded with "walk at a snail's pace into a room and /dance while your GTX Titan overheats", the fact that some like the animated login screen doesn't make them "stupid." Oh, and it actually adds to the spaceship game by showcasing the actual game, rather than being total fluff like "Captains' Walk-In Closets". Let's face it, any newbie's first interaction with the game will be logging in via a launcher, being catapulted into character select, designing a space barbie and then standing in some bedroom with a crappy Ibis in the distance - and that part will likely be turned off within the first week.

The login screen is a player's first exposure to the actual game. EVE isn't the only MMO with a "rich" login screen for a reason.

Snarky post as usual but 10/10 nonetheless.

I do remember every login screen since i started playing and it gave me a sense that the game was moving on and other things are central at a certain point of time.
The thing i remember most was when the login screen changed from trinity to empyrean age. Felt like i booted up a fresh game.