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Issues, Workarounds & Localization

 
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possible fix for Closed Socket error.

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Ian Howard
Native Freshfood
Minmatar Republic
#421 - 2013-01-13 03:54:25 UTC  |  Edited by: Ian Howard
Same issue.. Been dealing with it for 20 days now.
Just got back to EVE, now considering leaving again because of their ignorance of a known problem.

D/C's happen randomly, varying from 5 mins to 1 hour but happen. So much that PvP is out of the question.

Tried internet at a Tim Horton's, my own house (Bell Canada) and my neighbors (Cogeco Cable). Problem still exists.

Have friends over to my home and sharing the internet. No issues for them. Thought it was just a win 8 glitch until seeing this.

Loc FN15 Eastern Ontario, Canada

Asus X55U...

Ok.. So its pretty obvious, that if all of us are having problems, across multiple different machines, with different OS'es, different ISP's, different countries (No, wait, CONTINENTS) and the only common bond we have together is this game and this problem, then it should be very obvious the issue is within the game.

Sort yourself out CCP, I'm getting tired of loosing Retrievers because the socket closes midway through a battle with pirates while i'm mining.

If the game was free, I wouldn't mind so much. But I'm paying for this.
Kylak Olphac
The Red Pill Taker Group
#422 - 2013-01-13 12:05:44 UTC
Same Issue, same duration etc.

Tried all the 'work arounds' nothing helps.

The game is unplayable like this.

I hope CCP address this issue soon.
McDarila
The Scope
Gallente Federation
#423 - 2013-01-14 05:46:23 UTC
I starting to get socket closed issue for the last few weeks.

Wide Open West (aka WOW), Metro Detroit, MI, US

I have a ticket still open for a tangu loss due to this issue. I am deffently passing this thread to the alliance. For some reason this only started this last couple of weeks.


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 9 ms 3 ms 3 ms READYSHARE [192.168.1.1]
2 * * * Request timed out.
3 17 ms 14 ms 16 ms 10.15.25.218
4 35 ms 13 ms 14 ms 10.15.24.59
5 14 ms 50 ms 13 ms 10.15.8.45
6 227 ms 217 ms 207 ms te-3-4.car2.Detroit1.Level3.net [4.53.74.117]
7 30 ms 32 ms 34 ms ae-7-7.ebr1.NewYork1.Level3.net [4.69.133.250]
8 102 ms 101 ms 101 ms ae-42-42.ebr2.London1.Level3.net [4.69.137.69]
9 102 ms 100 ms 98 ms ae-59-224.csw2.London1.Level3.net [4.69.153.142]

10 * * * Request timed out.
11 140 ms 200 ms 99 ms 195.50.122.214
12 103 ms 103 ms 102 ms srv248-e.ccp.cc [87.237.36.248]
13 100 ms 101 ms 102 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.
Richard Erixoon
Science and Trade Institute
Caldari State
#424 - 2013-01-14 12:32:23 UTC
Same here and i just started to play the game, but it only happens when im idle or in the base. Well that ive noticed, but just to adress the issue, new players like me, could be easily discouraged from playing when this is a Reoccuring issue that hasnt been fixed, i live in Sweden, 100Mb line, VPN ( does no difference ) no package loss, im not gonna leave an open socket, Steam offline or online makes no difference, OSX or WIN same thing.
Richard Erixoon
Science and Trade Institute
Caldari State
#425 - 2013-01-14 13:14:57 UTC
Now it has gone really bad, i cant play for 2 min, without having closed socket!
Sam Korak
Doomheim
#426 - 2013-01-14 16:59:39 UTC
Richard Erixoon wrote:
Now it has gone really bad, i cant play for 2 min, without having closed socket!

Same here. Already posted about it in the Win 8 feedback though so not gonna post more details here. Just letting others know you're not alone in the DCs.
Saladin
Eternity INC.
Goonswarm Federation
#427 - 2013-01-15 14:43:26 UTC
This has been going on and off for a month now.

I'm in Riyadh, Saudi Arabia. My ISP is the Saudi Telecom Company (STC)


Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.1
2 * * 6 ms 84-235-124-11.saudi.net.sa [84.235.124.11]
3 * 8 ms 6 ms 84-235-44-89.static.saudi.net.sa [84.235.44.89]

4 62 ms 6 ms * 84-235-110-5.igw.com.sa [84.235.110.5]
5 7 ms 6 ms 6 ms 84-235-120-18.igw.com.sa [84.235.120.18]
6 81 ms 81 ms 80 ms 213.242.115.9
7 83 ms * 80 ms ae-2-3.bar1.Marseille1.Level3.net [4.69.143.249]

8 90 ms * 90 ms ae-7-7.ebr1.Paris1.Level3.net [4.69.143.238]
9 91 ms 91 ms 91 ms ae-47-47.ebr1.London1.Level3.net [4.69.143.109]

10 93 ms 98 ms 99 ms ae-59-114.csw1.London1.Level3.net [4.69.153.126]

11 90 ms 90 ms 89 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
12 96 ms 104 ms 96 ms 195.50.122.214
13 96 ms 96 ms * srv248-e.ccp.cc [87.237.36.248]
14 100 ms 102 ms 111 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.
Lando Antilles
#428 - 2013-01-15 22:07:12 UTC
Here's another voice to the chorus.

Socket closed errors are killing me. Similar symptoms to those described above.

CCP, if you can man up and acknowledge this is a big deal that is affecting a diverse segment of your subscriber base, then that's the first step to recovery. We'll never forgive Lance Armstrong until he at least admits that he did drugs.

You wrote the game code, you can fix it to deal with this widespread error. If you do, or at least start, I've got 2 inactive accounts that I'll resub in a second. Don't you want $30 more a month? Otherwise, if this keeps happening, I may unsub my last account. I want to pay to play, not disconnect repeatedly.
Diesel47
Deep Core Mining Inc.
Caldari State
#429 - 2013-01-16 07:37:25 UTC  |  Edited by: Diesel47
Just happened to me again.



Edit: 10 minutes later... And again.
Pihtari
Imperial Shipment
Amarr Empire
#430 - 2013-01-16 14:39:10 UTC  |  Edited by: Pihtari
Here is a solution that worked for me.

Run World of tanks client in the background, havent had a socket closed error since i started doing that. I have a couple of times forgot to login to the WOT account and then i have been recieving socket closed errors.

I was suspecting something was wrong with my wlan-dongle and i couldnt congifure it enough so i thought if i get more constant traffic if wouldn´t close .. Don´t have the slightest idea if the problem has anything to do with the problems described by others.

Atleast it worked so im happy Smile
Vaerah Vahrokha
Vahrokh Consulting
#431 - 2013-01-16 16:48:20 UTC
I play EvE on 3+ computers (I have several accounts).

For about 4 years I never had a single Closed socket error.

Now, without doing *anything at all* since the last patch one of my clients (a laptop, nVidia card) gets a Closed socket error at least 10 times a day.

Considering all the computers share the same connection, are all updated, have similar software installed, I don't run any P2P software nor VPN nor Steam nothing, it's very strange to have just one computer constantly with that issue it never had before.

I cleared cache, settings, tried repairing, nothing helps.

Also, the "bug" about getting two well visible, overlapping "socket closed, restart | quit" popups is still here. A testament at how much has been done to even pretend having looked at the issue.

EvE Online portal | EvE markets tutorials
Cyis
Deep Core Mining Inc.
Caldari State
#432 - 2013-01-16 19:01:00 UTC
ISP is Comcast, was running 2 accounts last night on the same machine, a laptop, and only one would get Socket errors. I ended up rebooting my Router (though I don't know why that would fix it when the second account worked fine), but it ended up resolving the issue for me.
Prince Mammon
24th Imperial Crusade
Amarr Empire
#433 - 2013-01-16 21:25:47 UTC
CCP Sputnik wrote:
Thanks guys for testing if Steam caused trouble, I will poke people about this again. Sorry there is not a lot I personally can do about this issue Sad.



Hundreds or thousands of people that can't play, and CCP can't be arsed to post for 3 days, much less fix the problem.

CCP Sputnik, if you can't do anything (shocker) then get people on this that can or start refunding money. I don't pay to look at a socket closed error every 5 mins.

Fix it or start cutting checks...

CCP Gargant: "total blanket no-tolerance policy was enacted on accusing the ISD of misbehaving" Who else said there people couldn't be accused of misbehaving? Nothing to see here, move along.
Diesel47
Deep Core Mining Inc.
Caldari State
#434 - 2013-01-17 07:10:14 UTC
Prince Mammon wrote:
CCP Sputnik wrote:
Thanks guys for testing if Steam caused trouble, I will poke people about this again. Sorry there is not a lot I personally can do about this issue Sad.



Hundreds or thousands of people that can't play, and CCP can't be arsed to post for 3 days, much less fix the problem.

CCP Sputnik, if you can't do anything (shocker) then get people on this that can or start refunding money. I don't pay to look at a socket closed error every 5 mins.

Fix it or start cutting checks...


I don't think they have even looked at my thread.

Ignoring me won't fix my problem CCP.

Cyan Battlehammer
Independent Coalition Fleet
#435 - 2013-01-17 18:12:10 UTC
I had this problem out of the blue last night - I hadn't read anything or seen about this error but got it when I first logged in last night.

Tried again and this time worked ok so thought everything was fine.

My friend and myself then started heading out to do an Escalation in O.O - First gate we get to I jump..... and it crashes eith "Socket Closed" error - My ship ended up the other side but just sat there in a 0.1 system gate with a Pirate camp - Lost everything on my T3 Strategic Cruiser. No warp away, nothing just sat there.

When I tried to re-login again 5 mins later - didn't even get into the game but warped my Pod back to the gate and again just sat there so lost all my implants too!

Now everytime I try and log in I get the error without getting into the game

I run Steam and have never had a problem before - Restarted BT modem/Router - Still cant get in 24hrs later.

Annoyed would be understatment gotta be honest
Lirp
GAROUN INVESTMENT MOONMINING BANK
#436 - 2013-01-17 19:40:31 UTC
Been having the same socket disconnect as everyone else. It has been going on for the last 2 weeks for me. I remember this issue a few years back, but after about a week it went away.

I submitted a petition about it with my Pingplotter LOG with the time I logged in until the time the connection dropped. it usually happens to me between 15min and 1 hour after login. Very unhappy about this problem. It has made playing this game a real drag!

The response I got from CCP was -

You need to contact your ISP about dropped packet issues..... Really?

Come on CCP, just fix it! I think we good paying customers need to be taken care of! And give us all a 30 day TC for our lack of being able to play a game we all pay for.....

I am beginning to think that CCP stand for

Crappy
Customer
Protocol

X

Ok - I am finished with my rant....

Next Batter UP!
Diesel47
Deep Core Mining Inc.
Caldari State
#437 - 2013-01-18 01:18:41 UTC
Cyan Battlehammer wrote:
I had this problem out of the blue last night - I hadn't read anything or seen about this error but got it when I first logged in last night.

Tried again and this time worked ok so thought everything was fine.

My friend and myself then started heading out to do an Escalation in O.O - First gate we get to I jump..... and it crashes eith "Socket Closed" error - My ship ended up the other side but just sat there in a 0.1 system gate with a Pirate camp - Lost everything on my T3 Strategic Cruiser. No warp away, nothing just sat there.

When I tried to re-login again 5 mins later - didn't even get into the game but warped my Pod back to the gate and again just sat there so lost all my implants too!

Now everytime I try and log in I get the error without getting into the game

I run Steam and have never had a problem before - Restarted BT modem/Router - Still cant get in 24hrs later.

Annoyed would be understatment gotta be honest


I don't normally support CCP reimbursing ship/item loss..

But seeing as I almost lost an expensive ship in a similar fashion I'd say they would be very unfair to not.
Grelis
Caldari Provisions
Caldari State
#438 - 2013-01-18 05:44:57 UTC
Been experiencing this problem myself, Have 2 pcs and a laptop all windows 7, all the same edition, one of the pc's does it randomly (from between the second I log on till a few hours, sometimes every few minutes). The other 2 machines don't do it at all, it was fine a while ago but recently its been happening all the time.

The game has been unplayable for a few weeks on that machine, not happy at all CCP. - Nothing to do with my ISP!
freebree
Brutor Tribe
Minmatar Republic
#439 - 2013-01-18 17:11:29 UTC  |  Edited by: freebree
never mind this one.
Lando Antilles
#440 - 2013-01-18 18:16:36 UTC
Vaerah Vahrokha wrote:
I play EvE on 3+ computers (I have several accounts).
..........
Now, without doing *anything at all* since the last patch one of my clients (a laptop, nVidia card) gets a Closed socket error at least 10 times a day.


Maybe they'll listen to VV?

If CCP fixes this with a public explanation of what they did, I promise to:
resub 2 accts
donate several hundred mill ISK to VV's charity fund.

who else is with me?
let's commit to doing something good (PLEX for charity)
if CCP does something it should (allow their customers to play their game)

Lando