These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

possible fix for Closed Socket error.

First post
Author
Dante Chusuk
Sebiestor Tribe
Minmatar Republic
#381 - 2012-11-30 19:56:46 UTC
Max Chee wrote:

Everyone have already tried ping plotter and submitted to CCP and all they do is tell us what the technical problem is and does'nt tell us if they are gonna fix it or not and this has been going way too long Evil


If it's not their equipment that's all they CAN tell you and take it up with the equipment owner. It then depends on that equipment owner's SLAs to CCP and others who may came off the connection in the same data centre. If they can't take it down as it's a single point of failure (which shouldn't normally be the case) without breaching an SLA then they will weigh it up against any penalty clauses.
Max Chee
The Scope
Gallente Federation
#382 - 2012-12-01 08:34:48 UTC
Dante Chusuk wrote:
Max Chee wrote:

Everyone have already tried ping plotter and submitted to CCP and all they do is tell us what the technical problem is and does'nt tell us if they are gonna fix it or not and this has been going way too long Evil


If it's not their equipment that's all they CAN tell you and take it up with the equipment owner. It then depends on that equipment owner's SLAs to CCP and others who may came off the connection in the same data centre. If they can't take it down as it's a single point of failure (which shouldn't normally be the case) without breaching an SLA then they will weigh it up against any penalty clauses.


penalty clauses? Do you know now I can't even play for more than 2 seconds before the whole network just stops responding while I wait for that socket out error? Seriously I wish people like you were experiencing what all of us are...
MasterEnt
The Scope
Gallente Federation
#383 - 2012-12-01 16:56:10 UTC
This is happening all the time since the last expansion and is quite annoying.

Happens on both toons but not always at the same time. Sometimes it only happens to one and not the other, mostly if the toons are in different systems, but not all the time. Does not really seem to follow a predictable condition

VPN made no difference, pings looked good, no steam running. Have tried with JUST EVE running, same issue all the time. I don't feel its my ISP issue or settings at it just seems too inconsistent and does not always happen on both clients.
Kai Tari
DNS Requiem
Warped Intentions
#384 - 2012-12-02 08:44:34 UTC
Just got the nefarious "socket closed" issue again. I could be online and playing for roughly 2.5 minutes to 5 mins. before getting "kicked", and eventually itll just give me the message at character selection. Doesn't seem like there's any real solution. I see people arguing even on the forums here, as to what may the cause may be, let alone, the solution.

not quite sure how I can help the situation but i'd love a simple answer, especially if its something i can do on my end. does VPN help? Im hearing Port Triggering/ Forwarding.... and now it seems to be caused by fiber optic lines.

This happens way too often. At least once a week for a few days at a time.
Max Chee
The Scope
Gallente Federation
#385 - 2012-12-02 09:53:44 UTC
Kai Tari wrote:
Just got the nefarious "socket closed" issue again. I could be online and playing for roughly 2.5 minutes to 5 mins. before getting "kicked", and eventually itll just give me the message at character selection. Doesn't seem like there's any real solution. I see people arguing even on the forums here, as to what may the cause may be, let alone, the solution.

not quite sure how I can help the situation but i'd love a simple answer, especially if its something i can do on my end. does VPN help? Im hearing Port Triggering/ Forwarding.... and now it seems to be caused by fiber optic lines.

This happens way too often. At least once a week for a few days at a time.


You're lucky as sometimes I get it every 2 seconds, it's not even funny. Oops
Shinni Taliekuo
Garoun Investment Bank
Gallente Federation
#386 - 2012-12-02 12:05:00 UTC
Problem is fixed for me easily!
That's how you could fix it, too:

Just disconnect from your Home Network on Windows 7 if you've connected your Computer to another.

This worked perfectly for me.
Problem solved.
Also it fixes some crash-problems in other games I've found out but I don't want to advertise ;D

Greets,

Shinni.
Max Chee
The Scope
Gallente Federation
#387 - 2012-12-02 20:50:03 UTC
Shinni Taliekuo wrote:
Problem is fixed for me easily!
That's how you could fix it, too:

Just disconnect from your Home Network on Windows 7 if you've connected your Computer to another.

This worked perfectly for me.
Problem solved.
Also it fixes some crash-problems in other games I've found out but I don't want to advertise ;D

Greets,

Shinni.


Thanks for the "solution" sadly I can guarantee you it'll come back. What you were experiencing could just be a coincidence. Ic an tell you at some days I Id in't have the problem at all and I thought it was because I was running multiple accounts and then got bashed again by the problem. Well we'll see if they fix it in retribution seriously this thread should the Dev replying frequently instead of us paying customers trying to solve a problem that is greatly impeding our gameplay experience.
Sapphire Row
Doomheim
#388 - 2012-12-05 00:26:15 UTC
Yesterday I had this error 10 times in 2-3h or something.
Tonight, with I don't know how many people in local, zero issues in the past 2h.

Only in EvE...



Shinni Taliekuo
Garoun Investment Bank
Gallente Federation
#389 - 2012-12-05 13:15:20 UTC  |  Edited by: Shinni Taliekuo
Hello fellow EVE'es,
I think I've found out another solution for the "socket closed error" in EvE,

That's how I hopefully "fixed" this Problem:
I've resetted my Nvidia Graphic card to an older Update after I've seen a "bug" caused by an Update of my GC.
By left-clicking on a free space (dunno how to describe it, my English is not perfect *geez*) in EvE, all of the texts and my whole UI blinked.
So I decided to "downdate" my Graphic Card in the Hope, that this and other issues of this update has caused this error.

Now, after I've did it, the socket-error issue didn't came to me for one or two days ;o

Hopefully it helped,

greets,

Shinni.
Kenneth O'Hara
Sebiestor Tribe
#390 - 2012-12-05 16:24:14 UTC
Shinni Taliekuo wrote:
Hello fellow EVE'es,
I think I've found out another solution for the "socket closed error" in EvE,

That's how I hopefully "fixed" this Problem:
I've resetted my Nvidia Graphic card to an older Update after I've seen a "bug" caused by an Update of my GC.
By left-clicking on a free space (dunno how to describe it, my English is not perfect *geez*) in EvE, all of the texts and my whole UI blinked.
So I decided to "downdate" my Graphic Card in the Hope, that this and other issues of this update has caused this error.

Now, after I've did it, the socket-error issue didn't came to me for one or two days ;o

Hopefully it helped,

greets,

Shinni.

Hummm... I've been thinking. Nvidia's current drivers are crap for windows 8 because it doesn't utilize all the new graphics features of windows 8. I'm wondering if it has something to do with the drivers not being able to use the graphics cards properly with EVE. just a thought.

Bring Saede Riordan back!! Never Forget! _"__Operation Godzilla Smacks Zeus"  ~__Graygor _

Arcturus Trask
Arclight Imperium
#391 - 2012-12-05 18:03:15 UTC
Socket errors, disconnects every few minutes. Internet is monitored at 115/40MBs with zero packet loss. Running 8-15 accounts on one computer and it is random drops on random accounts. If it was my internet I would loose all 8 to 15 accounts at the same time. Yesterday I had the Black Screen on all accounts. Thanks for fixing that, hope that someone fixes the socket errors today.
BigDaddyMcFatSacks
Space Olympics LLC
#392 - 2012-12-05 21:49:06 UTC
still getting this damn problem. Eve is great but this issue is killing it for me...
Sapporo Ichiban
The Fatal Visionaries
Honorable Third Party
#393 - 2012-12-06 16:06:15 UTC
just had it 4 times in a row during a fight, been playing for 3-4 hours and had zero problems. Then suddenly it happened and couldnt stay logged in for more than 15 seconds
FILFIUS
Caldari Provisions
Caldari State
#394 - 2012-12-06 21:38:35 UTC
Yup im getting this error now and for the last 10 days or so. I hoped it would clear but it hasnt. Currently unplayable
Sycotic Deninard
Basgerin Pirate
#395 - 2012-12-07 08:36:58 UTC
If you're running Windows 7/Vista try this: Lag in Online Games

Worked for me.

A person that does'nt use his intelligence is no better than an animal that does'nt have any and thus are steaks on the table by choice and consent.

Bellatrix Black
Black Demons
#396 - 2012-12-12 17:08:21 UTC
Bumping this because it isn't fixed yet !

Habor Marlow
Center for Advanced Studies
Gallente Federation
#397 - 2012-12-16 16:11:41 UTC
Stil getting a lot of disco's. I'm getting really fed up with this.
Pandora Barzane
Royal Amarr Institute
Amarr Empire
#398 - 2012-12-16 23:44:11 UTC
previously never had the dual closed socket error, since Retribution I have them now every few days. Im running a client without steam.

it can happen when Im a station or when Im outside.

Megnamon
Sebiestor Tribe
Minmatar Republic
#399 - 2012-12-17 00:54:28 UTC  |  Edited by: Megnamon
I can play fine for 30 minutes or so, or I can be discontinued 5 seconds after logging in. Ran Pingplotter and was getting this...

Target Name: srv200-g.ccp.cc
IP: 87.237.38.200
Date/Time: 12/16/2012 7:50:03 PM to 12/16/2012 7:51:48 PM

1 3 ms 31 ms 31 ms 89 ms 18 ms 2 ms 31 ms 15 ms MyRouter.Home [xxxxxxxxxxxxxxxxxxxx]]
2 34 ms 47 ms 35 ms 92 ms 62 ms 59 ms 62 ms 43 ms h1.64.21.98.dynamic.ip.windstream.net [98.21.64.1]
3 47 ms 47 ms 47 ms 64 ms 62 ms 32 ms 62 ms 62 ms h208.246.189.173.static.ip.windstream.net [173.189.246.208]
4 55 ms 62 ms 53 ms 155 ms 53 ms 50 ms 52 ms 62 ms h178.17.213.151.static.ip.windstream.net [151.213.17.178]
5 56 ms 61 ms 46 ms 279 ms 47 ms 62 ms 43 ms 50 ms h197.189.91.75.dynamic.ip.windstream.net [75.91.189.197]
6 61 ms 62 ms 62 ms 248 ms 103 ms 62 ms 62 ms 205 ms xe-10-0-0.bar2.Cleveland1.Level3.net [4.53.194.9]
7 93 ms 62 ms 124 ms 217 ms 56 ms 48 ms 47 ms 222 ms ae-0-11.bar1.Cleveland1.Level3.net [4.69.136.185]
8 58 ms 55 ms 62 ms 186 ms 62 ms 62 ms 53 ms 392 ms ae-6-6.ebr1.Washington1.Level3.net [4.69.136.190]
9 56 ms 60 ms 62 ms 155 ms 62 ms 60 ms 62 ms 361 ms ae-8-8.ebr1.Washington12.Level3.net [4.69.143.218]
10 62 ms 60 ms 61 ms 187 ms 62 ms 62 ms 62 ms 330 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
11 76 ms 65 ms 64 ms 184 ms 93 ms 65 ms 93 ms 299 ms [4.69.148.49]
12 138 ms 129 ms 156 ms 203 ms 156 ms 156 ms 156 ms 267 ms ae-41-41.ebr2.London1.Level3.net [4.69.137.65]
13 136 ms 128 ms 135 ms 163 ms 127 ms 156 ms 156 ms 236 ms ae-56-221.csw2.London1.Level3.net [4.69.153.130]
14 141 ms 187 ms 139 ms * * * * 218 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]
15 142 ms 127 ms 156 ms 141 ms 140 ms 128 ms 130 ms 432 ms [195.50.122.214]
16 140 ms 132 ms 156 ms 130 ms 129 ms 133 ms 156 ms 401 ms srv248-e.ccp.cc [87.237.36.248]
17 136 ms 156 ms 133 ms 156 ms 140 ms 141 ms 141 ms 369 ms srv200-g.ccp.cc [87.237.38.200]

Ping statistics for srv200-g.ccp.cc
Packets: Sent = 8, Received = 8, Lost = 0 (0.0%)
Round Trip Times: Minimum = 133ms, Maximum = 369ms, Average = 171ms

Which is fairly representative of most pings. It looks like I am frequently losing packets (around 50%) in the London bounces. Anyone have any fixes to route around that area?
Dimca
Perkone
#400 - 2012-12-17 19:09:55 UTC
Megnamon wrote:
I can play fine for 30 minutes or so, or I can be discontinued 5 seconds after logging in. Ran Pingplotter and was getting this...

Target Name: srv200-g.ccp.cc
IP: 87.237.38.200
Date/Time: 12/16/2012 7:50:03 PM to 12/16/2012 7:51:48 PM

1 3 ms 31 ms 31 ms 89 ms 18 ms 2 ms 31 ms 15 ms MyRouter.Home [xxxxxxxxxxxxxxxxxxxx]]
2 34 ms 47 ms 35 ms 92 ms 62 ms 59 ms 62 ms 43 ms h1.64.21.98.dynamic.ip.windstream.net [98.21.64.1]
3 47 ms 47 ms 47 ms 64 ms 62 ms 32 ms 62 ms 62 ms h208.246.189.173.static.ip.windstream.net [173.189.246.208]
4 55 ms 62 ms 53 ms 155 ms 53 ms 50 ms 52 ms 62 ms h178.17.213.151.static.ip.windstream.net [151.213.17.178]
5 56 ms 61 ms 46 ms 279 ms 47 ms 62 ms 43 ms 50 ms h197.189.91.75.dynamic.ip.windstream.net [75.91.189.197]
6 61 ms 62 ms 62 ms 248 ms 103 ms 62 ms 62 ms 205 ms xe-10-0-0.bar2.Cleveland1.Level3.net [4.53.194.9]
7 93 ms 62 ms 124 ms 217 ms 56 ms 48 ms 47 ms 222 ms ae-0-11.bar1.Cleveland1.Level3.net [4.69.136.185]
8 58 ms 55 ms 62 ms 186 ms 62 ms 62 ms 53 ms 392 ms ae-6-6.ebr1.Washington1.Level3.net [4.69.136.190]
9 56 ms 60 ms 62 ms 155 ms 62 ms 60 ms 62 ms 361 ms ae-8-8.ebr1.Washington12.Level3.net [4.69.143.218]
10 62 ms 60 ms 61 ms 187 ms 62 ms 62 ms 62 ms 330 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
11 76 ms 65 ms 64 ms 184 ms 93 ms 65 ms 93 ms 299 ms [4.69.148.49]
12 138 ms 129 ms 156 ms 203 ms 156 ms 156 ms 156 ms 267 ms ae-41-41.ebr2.London1.Level3.net [4.69.137.65]
13 136 ms 128 ms 135 ms 163 ms 127 ms 156 ms 156 ms 236 ms ae-56-221.csw2.London1.Level3.net [4.69.153.130]
14 141 ms 187 ms 139 ms * * * * 218 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]
15 142 ms 127 ms 156 ms 141 ms 140 ms 128 ms 130 ms 432 ms [195.50.122.214]
16 140 ms 132 ms 156 ms 130 ms 129 ms 133 ms 156 ms 401 ms srv248-e.ccp.cc [87.237.36.248]
17 136 ms 156 ms 133 ms 156 ms 140 ms 141 ms 141 ms 369 ms srv200-g.ccp.cc [87.237.38.200]

Ping statistics for srv200-g.ccp.cc
Packets: Sent = 8, Received = 8, Lost = 0 (0.0%)
Round Trip Times: Minimum = 133ms, Maximum = 369ms, Average = 171ms

Which is fairly representative of most pings. It looks like I am frequently losing packets (around 50%) in the London bounces. Anyone have any fixes to route around that area?


Same thing here. Each and every day , for two weeks already, I cannot access Eve in the period of time between 16:00 to 20:00 (EVE time). Even if I manage to enter someway - I have constant disconnects and lags. My overall internet surfing is ok, but EVE.
After some chatting with ISP tech service, they managed to route me through Frankfurt, and I could play EVE, but yesterday the route have returned and crap! same thing happens again.
Ping Plotter says, there's over 50% packet loss at node 4.49.139.106 ae-2-52.edge4.London1.Level3.net ((.
Can anyone advice smth on issue, as soon as it seems like THAT London connection is bad for capsuleers?