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possible fix for Closed Socket error.

First post
Author
Veritas Titan
Federal Reserve of Amarr
#1 - 2012-05-30 05:36:48 UTC
I was getting constant disconnects and figured i'd try a few things to see if it would fix it. the first thing i did was reset my modem and my router. then i set up a VPN to the UK since im from the states. so far, i haven't gotten disconnected yet.
Vincent Athena
Photosynth
#2 - 2012-05-30 18:41:33 UTC
I reset them both as well, but not the VPN thing. That was sufficient to eliminated the issue.

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Veritas Titan
Federal Reserve of Amarr
#3 - 2012-05-31 03:15:44 UTC
I turned off VPN to test and was disconnected 10 minutes into the game. VPN fixes the problem, at least for me.
Chu SumTuat SumTuat
The Scope
Gallente Federation
#4 - 2012-06-01 01:34:02 UTC
Veritas Titan wrote:
I turned off VPN to test and was disconnected 10 minutes into the game. VPN fixes the problem, at least for me.


VPN should not fix your problem, the problem is with CCP.....dont patch things up for them.
Veritas Titan
Federal Reserve of Amarr
#5 - 2012-06-01 07:54:42 UTC
Chu SumTuat SumTuat wrote:
Veritas Titan wrote:
I turned off VPN to test and was disconnected 10 minutes into the game. VPN fixes the problem, at least for me.


VPN should not fix your problem, the problem is with CCP.....dont patch things up for them.


im not gonna sit through constant disconnects waiting for them to fix a problem that they may never even fix. if your in the states, i would suggest trying this out, its cheap, and it works.
CCP Goliath
C C P
C C P Alliance
#6 - 2012-06-01 10:28:31 UTC
Chu SumTuat SumTuat wrote:
Veritas Titan wrote:
I turned off VPN to test and was disconnected 10 minutes into the game. VPN fixes the problem, at least for me.


VPN should not fix your problem, the problem is with CCP.....dont patch things up for them.


If VPN is fixing the problem then it sounds like the issue is ISP based. I have asked those who submitted bug reports on this issue to confirm their location and ISP but neither of them have gotten back to me yet. If others experiencing the problem can do likewise it will help us confirm one way or the other.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath

Traleena
Compression Inc.
#7 - 2012-06-01 11:22:26 UTC
I get closed socket errors as well but only on my laptop. I have never had the issue with my desktop. My ISP is Time Warner Roadrunner based in North Texas.
Ru3en
The Scope
Gallente Federation
#8 - 2012-06-04 13:14:21 UTC
Veritas Titan wrote:
I set up a VPN to the UK since im from the states. so far, i haven't gotten disconnected yet.


how did you do this?
can you give me some kind of setting/klick-by-klick advise pls?
Byrrssa Crendraven
Anti - Social
#9 - 2012-06-05 05:14:35 UTC
If the VPN solved your connection issue...it sounds like it might be one of a router in your direct route that has an issue. The vpn would allow you to bypass it.
Sione Tolutau
The Scope
Gallente Federation
#10 - 2012-06-05 08:50:52 UTC
Hi guys sorry I've posted this in another thread but I am having the exact same issue
Location: New Zealand
ISP: slingshot

I don't have any packet loss when it happens for me. ping -t was this at all times from log in to "Socket was closed":
Reply from 87.237.38.200: bytes=32 time=301ms TTL=108

and tracert was this:

2 11 ms 11 ms 11 ms cpiak1-l9-G-internet.tranzpeer.net [202.180.81.32]
3 12 ms 10 ms 11 ms vlan93-cpcak3-e1.tranzpeer.net [202.180.76.68]
4 11 ms 11 ms 10 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5 44 ms 11 ms 12 ms x7-1-0-101.akbr5.global-gateway.net.nz [202.50.234.61]
6 12 ms 11 ms 12 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
7 12 ms 12 ms 11 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
8 135 ms 142 ms 136 ms xe7-0-0.labr5.global-gateway.net.nz [202.50.232.18]
9 168 ms 167 ms 173 ms ae1-3.sjbr2.global-gateway.net.nz [203.96.120.94]
10 167 ms 169 ms 149 ms ae0.pabr4.global-gateway.net.nz [203.96.120.74]
11 169 ms 168 ms 138 ms vlan60.csw1.SanJose1.Level3.net [4.69.152.62]
12 146 ms 147 ms 149 ms vlan60.csw1.SanJose1.Level3.net [4.69.152.62]
13 141 ms 141 ms 211 ms ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
14 208 ms 211 ms 205 ms ae-92-92.csw4.NewYork1.Level3.net [4.69.148.46]
15 220 ms 209 ms 212 ms ae-92-92.csw4.NewYork1.Level3.net [4.69.148.46]
16 274 ms 208 ms 208 ms ae-91-91.ebr1.NewYork1.Level3.net [4.69.134.77]
17 285 ms 278 ms 284 ms ae-56-221.csw2.London1.Level3.net [4.69.153.130]
18 274 ms 273 ms 278 ms ae-56-221.csw2.London1.Level3.net [4.69.153.130]
19 * 273 ms 277 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]
20 278 ms 283 ms 302 ms srv248-e.ccp.cc [87.237.36.248]
21 305 ms 311 ms 307 ms srv248-e.ccp.cc [87.237.36.248]
22 307 ms 302 ms 312 ms srv200-g.ccp.cc [87.237.38.200]

hope this helps..
CCP Sputnik
C C P
C C P Alliance
#11 - 2012-06-05 10:31:28 UTC
Sione Tolutau wrote:
Hi guys sorry I've posted this in another thread but I am having the exact same issue
Location: New Zealand
ISP: slingshot

I don't have any packet loss when it happens for me. ping -t was this at all times from log in to "Socket was closed":
Reply from 87.237.38.200: bytes=32 time=301ms TTL=108

and tracert was this:

2 11 ms 11 ms 11 ms cpiak1-l9-G-internet.tranzpeer.net [202.180.81.32]
3 12 ms 10 ms 11 ms vlan93-cpcak3-e1.tranzpeer.net [202.180.76.68]
4 11 ms 11 ms 10 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5 44 ms 11 ms 12 ms x7-1-0-101.akbr5.global-gateway.net.nz [202.50.234.61]
6 12 ms 11 ms 12 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
7 12 ms 12 ms 11 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
8 135 ms 142 ms 136 ms xe7-0-0.labr5.global-gateway.net.nz [202.50.232.18]
9 168 ms 167 ms 173 ms ae1-3.sjbr2.global-gateway.net.nz [203.96.120.94]
10 167 ms 169 ms 149 ms ae0.pabr4.global-gateway.net.nz [203.96.120.74]
11 169 ms 168 ms 138 ms vlan60.csw1.SanJose1.Level3.net [4.69.152.62]
12 146 ms 147 ms 149 ms vlan60.csw1.SanJose1.Level3.net [4.69.152.62]
13 141 ms 141 ms 211 ms ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
14 208 ms 211 ms 205 ms ae-92-92.csw4.NewYork1.Level3.net [4.69.148.46]
15 220 ms 209 ms 212 ms ae-92-92.csw4.NewYork1.Level3.net [4.69.148.46]
16 274 ms 208 ms 208 ms ae-91-91.ebr1.NewYork1.Level3.net [4.69.134.77]
17 285 ms 278 ms 284 ms ae-56-221.csw2.London1.Level3.net [4.69.153.130]
18 274 ms 273 ms 278 ms ae-56-221.csw2.London1.Level3.net [4.69.153.130]
19 * 273 ms 277 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]
20 278 ms 283 ms 302 ms srv248-e.ccp.cc [87.237.36.248]
21 305 ms 311 ms 307 ms srv248-e.ccp.cc [87.237.36.248]
22 307 ms 302 ms 312 ms srv200-g.ccp.cc [87.237.38.200]

hope this helps..


Thank you Sione Tolutau.

I wanted to highlight your post to show people which information they should include in their petitions about the socket closed issue. Having all this information makes it a lot easier for us to figure out who, in this long trace, is responsible for dropping the ball/package.

PS. You might not see the package loss via ping -t if only packages within specific port rages get dropped.

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log

Severity 911
Ministry of War
Amarr Empire
#12 - 2012-06-05 14:24:47 UTC
c'mon CCP, this problem dates back four years, it should have been dealt with a long time ago... if it helps i was connected to the same wireless network the other day with a mate and i got the socket close and he didnt. We were both using laptops and yet i got the error whilst he kept playing. One laptop (that was fine) was a medion erazer, the other (which has the problems) is an acer aspire. Both have nvidia gfx cards (i know its a connection problem but its worth saying anyway).
I think its time CCP finally dealt with this four years down the line...
Otherwise its a great game, good job with it.
Lord Helghast
Aliastra
Gallente Federation
#13 - 2012-06-05 15:36:33 UTC
will throw my hat in the ring here, since Inferno i have had 8 disconnects for a closed socket, prior to inferno i never even knew this window existed. And now i get disconnected and oddly get 2 popups at the same time for the error every time lol
CCP Habakuk
C C P
C C P Alliance
#14 - 2012-06-05 16:43:43 UTC
Lord Helghast wrote:
will throw my hat in the ring here, since Inferno i have had 8 disconnects for a closed socket, prior to inferno i never even knew this window existed. And now i get disconnected and oddly get 2 popups at the same time for the error every time lol


The window for the disconnect is new with Inferno - before Inferno your client restarted automatically after being disconnected (without giving a reason on what happened). Getting 2 popups at the same time might be a (minor) bug - please make a screenshot the next time this happens and attach it to a bugreport (please add my name in the subject of the bugreport).

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing

Sladd Manos
Viziam
Amarr Empire
#15 - 2012-06-07 02:22:15 UTC
I was also having this issue. I tried restarting my laptop, modem, and router, none of that helped. I realized I began having the problem after I started using steam. I opened task manager and steam was running in the background. Ended that process and havent had the error since.
CCP Sputnik
C C P
C C P Alliance
#16 - 2012-06-07 11:05:14 UTC
Sladd Manos wrote:
I was also having this issue. I tried restarting my laptop, modem, and router, none of that helped. I realized I began having the problem after I started using steam. I opened task manager and steam was running in the background. Ended that process and havent had the error since.


Can somebody else verify that Steam is causing Close Socket errors?

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log

Sione Tolutau
The Scope
Gallente Federation
#17 - 2012-06-08 07:09:52 UTC
Hi guys, fyi no steam on this machine so for me it's not an issue.

Cheers
Tameem ahmad
The Scope
Gallente Federation
#18 - 2012-06-08 16:37:26 UTC
i am getting the same problem every time i sign in closed socket pop up and two restart or quit options , i just started playing the game and I'm liking it I'm already in a corporation but so far i can't even play and i have to restart the client 5 to 10 times to start the game and when it starts sometimes this error comes up , so... please tell me what to do in order to play the game that i payed for :) thanx
Forger Lanis
The Augen Nation.
#19 - 2012-06-08 17:25:43 UTC  |  Edited by: Forger Lanis
I've had this problem for a month wether I am running a vpn or not seems to make no difference. Today I was disconnected 8 times during two hours.

From mid January up until a month ago I did not have a single disconnect and everything but EVE works flawlessly, other games apps etc. so I doubt it's my PC.

The strange thing is that some days I can play without any problems but the next the socket error is back.
Hans Tria
Dark Matter Inc
#20 - 2012-06-12 01:56:49 UTC  |  Edited by: Hans Tria
This problem has been occurring for me since the last inferno patch. (approximately 2 weeks now).

It happens to my laptop (MacBook Pro on wireless network) and my desktop (PC wired connection). It has been happening every few hours.

My ISP is Comcast and I am based on the West Coast, U.S.

Edit: I do not have steam.
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