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Skill Queue Issues - 2017/06/09

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Raging Beaver
Republic University
Minmatar Republic
#21 - 2017-06-09 12:45:00 UTC  |  Edited by: Raging Beaver
Mr Epeen wrote:
Raging Beaver wrote:
Will there be any consequences to the people that profited off ghost training?
That could be anyone who let their Omega lapse and didn't log in to immediately stop the queue. That's potentially a whole lot of people.

More trouble than it's worth, in my opinion. A big can of worms considering how badly they implemented this simple fix. As it is this will cost them a huge chunk of training time reimbursement.

Just be glad they finally addressed the issue and hopefully fixed it the first time so we don't have this issue again.

Mr Epeen Cool


I disagree, the ones that inadvertently benefited can probably be separated from the group that actively used this bug for profit quite easily. Some people may even be unaware that such a thing happened (not everybody reads forums/news/reddit and tracks their skill queue). Those that exploited this should however be punished. I'm not going to be delving into the details of what the punishment should be but it was clearly exploitation of an unintended game mechanic and letting it go shouldn't even be an option.
Cypherous
Liberty Rogues
Aprilon Dynasty
#22 - 2017-06-09 12:45:19 UTC
Arrow Jumpdrive wrote:
CCP Falcon wrote:
The content of this forum post is also reflected here as a news item on the community portal.

After a script was run yesterday to address an issue with Ghost Training, we received a number of reports that some pilots had noticed their skill queues had been paused and their characters were not training.

The cause for this was identified as an issue with the script that was run, which didn't behave as expected and has resulted in a significant number of pilots losing training time over the course of the last 24 hours.

We're currently in the process of applying a fix for this, which will identify all the affected accounts, and will automatically restart training for those who haven't already logged in and done so.

Once this process has been completed, we will look to compensate all affected pilots in the coming days with a refund of skillpoints lost due to this issue.

Sincerest apologies for any confusion or inconvenience that this issue with training has caused!


Thanks for the heads up Falcon...

Anything coming down the wire about reimbursement for time lost ?. Perhaps a skill point injection for a fix ?.


How are you working out that a script ran YESTERDAY cost you 3 days of SP? i mean, i know EVE doesn't follow all the rules of spacetime but you can't fit 3 days in to 12 hours :P
Khan Wrenth
Viziam
Amarr Empire
#23 - 2017-06-09 12:58:59 UTC
Well it's a minor inconvenience, but I see you guys are already on top of fixing and getting compensation in place. I appreciate the swift professionalism and courtesy.

Let's discuss overhauling the way we get intel in EvE.
Grella Khurelem
Viziam
Amarr Empire
#24 - 2017-06-09 13:00:19 UTC
CCP Falcon wrote:
The content of this forum post is also reflected here as a news item on the community portal.

After a script was run yesterday to address an issue with Ghost Training, we received a number of reports that some pilots had noticed their skill queues had been paused and their characters were not training.

The cause for this was identified as an issue with the script that was run, which didn't behave as expected and has resulted in a significant number of pilots losing training time over the course of the last 24 hours.

We're currently in the process of applying a fix for this, which will identify all the affected accounts, and will automatically restart training for those who haven't already logged in and done so.

Once this process has been completed, we will look to compensate all affected pilots in the coming days with a refund of skillpoints lost due to this issue.

Sincerest apologies for any confusion or inconvenience that this issue with training has caused!


There is another fix needed for this. Code reviews and testing. Omega characters should never have been affected by this. That should have been caught if any QA was done on this. Obviously none was done. Please make sure your development processes are looked into along with the skill queues.
Eternus8lux8lucis
Guardians of the Gate
RAZOR Alliance
#25 - 2017-06-09 13:07:41 UTC
So Ghost training came back from the dead once again. Last time this, and ghost RP collecting, ghost manufacturing and ghost R&D was around, ghost market orders are still a thing though and always have been, CCP never punished anyone just fixed their mistakes. In fact the only thing, other than EULA breaking mistakes, CCP has taken things away from players for was the FW farming where certain players made trillions of isk in a few days or weeks. Again, something CCP overlooked, and left open to players to exploit and abuse.

In fact CCP has many times actually commended us for being very ingenuitive in how we break features or things in unexpected ways, and some are even considered "emergent gameplay" when they occur from such coding or unforseen balancing issues. I think even Falcon has said as much before iirc.

So for all of you crying foul. You really need to read up on a few things in Eves past before you do.


That being said. It was good to go back to the old days for a while again, had to end sometime.BlinkTwisted

Have you heard anything I've said?

You said it's all circling the drain, the whole universe. Right?

That's right.

Had to end sometime.
Rexxar Santaro
Forex Corp
#26 - 2017-06-09 13:21:44 UTC
It happened, looks like, at early morning of 2017-06-09. Maybe 10 hours passed since. BTW, yesterday I encountered high latency and huge lags on some UI between 21:00 -22:00 ST.

Just grant to everyone a micro SkillInjector :)...
Lord CH0w
State War Academy
Caldari State
#27 - 2017-06-09 13:32:36 UTC
And here i was wondering if eveboard is broken...

7o
Hothin
Page Family
Memento Moriendo
#28 - 2017-06-09 13:36:45 UTC
i personally just logged on & noticed the sp issue , i have multiple chars training on this account, i dont know when this started, but until now i have lost sp, i think we all should get some sp on everuy char on every account tbh
Lokinder Lordath
The Scope
Gallente Federation
#29 - 2017-06-09 13:38:43 UTC
All of my accounts but my Alpha account had queues stopped. I had checked last night before bed so found it within 8 hours. I'm good with points being refunded or whatever, however, I'd take a bonus remap instead if you wanna :).
Lquid Drisseg
KarmaFleet
Goonswarm Federation
#30 - 2017-06-09 13:40:59 UTC
This seems like a really really simple problem to fix going forward.

There are seemingly constant issues with the SP system. People unsubbing and still training, trying to fix that problem at 1AM and causing more headaches to fix, people's skill queues running out and it still not being enough of an incentive to care to login, the massive influx of petitions all of these things can seemingly cause.

Why cant we just make this simple for everyone?

If you have skills in a queue, they train at the attribute level rate. If you "pause" your skillqueue or otherwise are not training anything and still subbed, just give accounts a calculated fair SP rate passively.

No more petitions for reimbursing SP, no more people complaining that their skill queues ran out or were paused on them by a not-fully-vetted patch script, no more excessive petitions taking up support staff's time trying to calculate the amount of SP that should be reimbursed.

Just make SP accumulation a passive thing that you apply in chunks as you want to train skills.
Brutualis
Pator Tech School
Minmatar Republic
#31 - 2017-06-09 13:50:37 UTC
Lquid Drisseg wrote:

Just make SP accumulation a passive thing that you apply in chunks as you want to train skills.


It's not that simple; skill points relate directly to your active plugins, attributes, what you are training. It's part of what makes Eve so cool.

Thanks CCP for sorting the ghost training thing out.
Eulynn
The Scope
Gallente Federation
#32 - 2017-06-09 13:58:00 UTC
I heard a few people in corp had their queues paused yesterday. Mine were fine so I thought I was all good.

This AM, checked into neocom to look at my PI and lo and behold the queues on my main account are stopped.


So I think maybe the fix to the initial script turned off my queues, so if you were OK yesterday, definitely check your queues.
Lquid Drisseg
KarmaFleet
Goonswarm Federation
#33 - 2017-06-09 13:58:05 UTC
Brutualis wrote:
Lquid Drisseg wrote:

Just make SP accumulation a passive thing that you apply in chunks as you want to train skills.


It's not that simple; skill points relate directly to your active plugins, attributes, what you are training. It's part of what makes Eve so cool.

Thanks CCP for sorting the ghost training thing out.


Everything you said is absolutely not what makes eve cool. If you think the skill training system is what makes eve cool you might want to get your head examined.
Cerian Alderoth
Cult of the Black Monolith
#34 - 2017-06-09 14:00:04 UTC
Rogue script?

BRAVO! ... slow claps

Pirate
Attrace Thrace
42nd Exploration Corps
#35 - 2017-06-09 14:02:50 UTC
i'm not mad that this happened. in my dark past i coded and no matter how much qa you toss at it code can do silly stuff.

i'm pissed that the eve app didn't tell me that 15/18 of my training cues had stopped
SIEGE RED
The Darwin Foundation
#36 - 2017-06-09 14:06:11 UTC
Let me guess: Skynet?
Rexxar Santaro
Forex Corp
#37 - 2017-06-09 14:07:07 UTC
Lquid Drisseg wrote:
This seems like a really really simple problem to fix going forward.

Why cant we just make this simple for everyone?

If you have skills in a queue, they train at the attribute level rate. If you "pause" your skillqueue or otherwise are not training anything and still subbed, just give accounts a calculated fair SP rate passively.

Just make SP accumulation a passive thing that you apply in chunks as you want to train skills.


It’s very hard, a nightmare, for a developer to program and synchronize both CPU-server with a DB-server, considering every skill queue is a server real time thread (with own list of different skills). Also, while everyone can interact with that thread through: subscriptions, plexes, attributes, implants, skill extractors, skill injectors. For sure there are running over 100,000 live threads!

Dynamic multithreading server programing is among hardest types. One bit of leaked memory (TRUE or FALSE) can turn into hundreds of Gigabytes of leaked memory in one hour. As a result – server shutdown or Try Catch exception, which will stop the problematic code.

To track and count the SP for everyone is possible after processing a gazzilion of data.
LycanLucian
Doomheim
#38 - 2017-06-09 14:11:14 UTC  |  Edited by: LycanLucian
I have 3 accounts that were paused and all are Omegas. I have no clue how long my time was paused since I wasn't expecting it to be paused. I manually started the ques this morning when I heard about the issue. Are the skill reimbursements going to be automatic or will the affected accounts need to submit a support ticket?
Joan Maetsuycker
V.O.C. Bensdorp
#39 - 2017-06-09 14:11:16 UTC
it was only a suggestion for a easy fix I don't mind that my skill que was halted for 8-10 hours and do not get a refund
it is only a game after all,


Cypherous wrote:
Joan Maetsuycker wrote:
easy remboursement is to give one mini skill injector to the customers then handle all the reimbursement with customer care

don't know of evemon is right I train 1800 SP/hr so 8 hour loss makes a mini skill injector


That would be basically giving people the ability to get ISK for a minor disruption, they will add the SP directly to the pool so you can apply it to the character that missed out on it rather than letting you give it to any character
Cypherous
Liberty Rogues
Aprilon Dynasty
#40 - 2017-06-09 14:18:09 UTC
Hothin wrote:
i personally just logged on & noticed the sp issue , i have multiple chars training on this account, i dont know when this started, but until now i have lost sp, i think we all should get some sp on everuy char on every account tbh


SP will likely be given to any character affected by this, only those with active skill queues rather than just every character on an account