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Skill Queue Issues - 2017/06/09

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CCP Falcon
#1 - 2017-06-09 10:28:36 UTC  |  Edited by: CCP Falcon
The content of this forum post is also reflected here as a news item on the community portal.

After a script was run yesterday to address an issue with Ghost Training, we received a number of reports that some pilots had noticed their skill queues had been paused and their characters were not training.

The cause for this was identified as an issue with the script that was run, which didn't behave as expected and has resulted in a significant number of pilots losing training time over the course of the last 24 hours.

We're currently in the process of applying a fix for this, which will identify all the affected accounts, and will automatically restart training for those who haven't already logged in and done so.

Once this process has been completed, we will look to compensate all affected pilots in the coming days with a refund of skillpoints lost due to this issue.

Sincerest apologies for any confusion or inconvenience that this issue with training has caused!

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Lulu Lunette
Savage Moon Society
#2 - 2017-06-09 10:36:59 UTC
😇

@lunettelulu7
Max Deveron
Deveron Shipyards and Technology
Citizen's Star Republic
#3 - 2017-06-09 10:53:59 UTC
Thank you Falcon and CCP

For your quick reply and update info on the issue at hand.
Maldam
Imperial Academy
Amarr Empire
#4 - 2017-06-09 10:55:06 UTC
Just noticed this on all my accounts, and had to log in and activate training on 3 accounts and secondary training on 2.

I do not know when they all got turned off. I assume somehow it will all be sorted out, and my thanks in advance for that.
The Judge
State War Academy
Caldari State
#5 - 2017-06-09 10:57:46 UTC
I'm sure everyone appreciates the update. Thanks everyone working on the issue!

CSM XII Member and CSM XI Permanent Attendee

Diplomat for Circle-Of-Two

@_TheJudge on Twitter

thejudge@csm.eve.com
Salvos Rhoska
#6 - 2017-06-09 11:04:13 UTC
Will Ghost training be prevented?

Since there may be a reimbursement of SP to players whom the script ran awry on, might it be possible to withdraw SP from players whom benefited from Ghost training in the preceding time?

PvE v PvP <> Old School Exploration <> CODE Licenses <> CODE Special Agent
Joan Andedare
Roving Guns Inc.
Pandemic Legion
#7 - 2017-06-09 11:06:38 UTC
thank you for working on the issue.

and in the future please

  1. test **** like this before you **** with your players
  2. improve your communication. there should have been some notification in the laucher (and maybe even in game) ~10h ago.
Le Prospecteur
UK Corp
Goonswarm Federation
#8 - 2017-06-09 11:14:59 UTC
Joan Andedare wrote:
thank you for working on the issue.

and in the future please

  1. test **** like this before you **** with your players
  2. improve your communication. there should have been some notification in the laucher (and maybe even in game) ~10h ago.


Lose the attitude..

10 hours ago was the middle of the night..
April rabbit
Viziam
Amarr Empire
#9 - 2017-06-09 11:16:09 UTC
So...
Ghost training was(is) a thing? Lol

And yes, it's always good to warn people when you plan to do something potentially dangerous.
Xianax
Wraithlords
#10 - 2017-06-09 11:18:17 UTC
It's a shame that the fix for ghost training came 7 months too late...
Nana Skalski
Taisaanat Kotei
EDENCOM DEFENSIVE INITIATIVE
#11 - 2017-06-09 11:21:11 UTC  |  Edited by: Nana Skalski
I think it was only temporary fix to adress ghost training. Runing script once or couple of times is not permanent fix I understand, it only affects accounts permanently, until next ghost training session.

ᴇᴠᴇʀʏ ᴘᴀʀᴛ ᴏғ ᴀ ɢᴀᴍᴇ ʜᴇʟᴘs ᴛᴏ ᴛᴇʟʟ ᴀ sᴛᴏʀʏ 📕

ᴡʜᴇʀᴇ ɪs ᴀɴɢʀʏ ᴄᴏɴᴄᴏʀᴅ ɢᴜʏ ᴡʜᴇɴ ʏᴏᴜ ɴᴇᴇᴅ ʜɪᴍ

ᴏsᴘʀᴇʏ 🚀

≡⋁≡ ♥
Raging Beaver
Republic University
Minmatar Republic
#12 - 2017-06-09 11:23:14 UTC
Will there be any consequences to the people that profited off ghost training?
Don Pera Saissore
#13 - 2017-06-09 11:26:40 UTC
Raging Beaver wrote:
Will there be any consequences to the people that profited off ghost training?


That would require effort
Salvos Rhoska
#14 - 2017-06-09 11:59:26 UTC
Don Pera Saissore wrote:
Raging Beaver wrote:
Will there be any consequences to the people that profited off ghost training?


That would require effort


Everything worth doing, does.

PvE v PvP <> Old School Exploration <> CODE Licenses <> CODE Special Agent
Joan Maetsuycker
V.O.C. Bensdorp
#15 - 2017-06-09 12:22:30 UTC
easy remboursement is to give one mini skill injector to the customers then handle all the reimbursement with customer care

don't know of evemon is right I train 1800 SP/hr so 8 hour loss makes a mini skill injector
Othran
Route One
#16 - 2017-06-09 12:27:15 UTC
We've had ghost training before guys & I don't think anyone got punished for it. Then again you couldn't sell SPs back then so I dunno.

I suspect anyone who's done it inadvertantly on a couple of accounts will be fine. Others who have farmed it deliberately will probably login one day to find massive negative balances on mains.

I seriously doubt anyone will get banned over this unless RMT is involved.

Wish I'd noticed it TBH but my accounts are typically plexed for a year or so - even when I'm not playing for years (like now).

I did wonder why SP injectors had such a low profit margin - when you take into account time & extractor cost. Guess its a good job I didn't mindrape the alt of 20mill SPs the other week Lol
Mr Epeen
It's All About Me
#17 - 2017-06-09 12:29:14 UTC
Raging Beaver wrote:
Will there be any consequences to the people that profited off ghost training?
That could be anyone who let their Omega lapse and didn't log in to immediately stop the queue. That's potentially a whole lot of people.

More trouble than it's worth, in my opinion. A big can of worms considering how badly they implemented this simple fix. As it is this will cost them a huge chunk of training time reimbursement.

Just be glad they finally addressed the issue and hopefully fixed it the first time so we don't have this issue again.

Mr Epeen Cool
SIEGE RED
The Darwin Foundation
#18 - 2017-06-09 12:42:21 UTC
CCP Falcon wrote:
The content of this forum post is also reflected here as a news item on the community portal.

After a script was run yesterday to address an issue with Ghost Training, we received a number of reports that some pilots had noticed their skill queues had been paused and their characters were not training.

The cause for this was identified as an issue with the script that was run, which didn't behave as expected and has resulted in a significant number of pilots losing training time over the course of the last 24 hours.

We're currently in the process of applying a fix for this, which will identify all the affected accounts, and will automatically restart training for those who haven't already logged in and done so.

Once this process has been completed, we will look to compensate all affected pilots in the coming days with a refund of skillpoints lost due to this issue.

Sincerest apologies for any confusion or inconvenience that this issue with training has caused!


A question if I may, my petition received an automated message, pointing me here. But it is a little confusing.

I do have accounts where skill training magically paused. But I've also been having this issue independant of whatever may be the case here. Case in point, this morning I found out that my skills had stopped training a little over 4 days ago. So not 24 hours.

Now the petition message mentions the following:

"Please reply to the ticket should it not address the issue that you are experiencing with your skill training to return to your original spot in the ticket queue and a Game Master will address it shortly."

If I reply, I'm likely to end up in the unfortunate weeks long queue for processing. If I don't, some of my characters will be visited by a friendly GM in a hot nurse uniform - but others won't.

So, any suggestion as to best practices here? Take the chance and reply, or not?
Arrow Jumpdrive
Republic Military School
Minmatar Republic
#19 - 2017-06-09 12:43:32 UTC  |  Edited by: Arrow Jumpdrive
CCP Falcon wrote:
The content of this forum post is also reflected here as a news item on the community portal.

After a script was run yesterday to address an issue with Ghost Training, we received a number of reports that some pilots had noticed their skill queues had been paused and their characters were not training.

The cause for this was identified as an issue with the script that was run, which didn't behave as expected and has resulted in a significant number of pilots losing training time over the course of the last 24 hours.

We're currently in the process of applying a fix for this, which will identify all the affected accounts, and will automatically restart training for those who haven't already logged in and done so.

Once this process has been completed, we will look to compensate all affected pilots in the coming days with a refund of skillpoints lost due to this issue.

Sincerest apologies for any confusion or inconvenience that this issue with training has caused!


Thanks for the heads up Falcon...

Anything coming down the wire about reimbursement for time lost ?. Perhaps a skill point injection for a fix ?.
Cypherous
Liberty Rogues
Aprilon Dynasty
#20 - 2017-06-09 12:44:01 UTC
Joan Maetsuycker wrote:
easy remboursement is to give one mini skill injector to the customers then handle all the reimbursement with customer care

don't know of evemon is right I train 1800 SP/hr so 8 hour loss makes a mini skill injector


That would be basically giving people the ability to get ISK for a minor disruption, they will add the SP directly to the pool so you can apply it to the character that missed out on it rather than letting you give it to any character
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