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2015-11-12 - Post Downtime Skill Training Issue Resolved!

First post First post
Author
Laven Valera
Los Primitivos
#21 - 2015-11-12 15:14:32 UTC
LOL
today at 15 ET my skill (Hacking V) had to be finished !
But now it`s going new 12 Days !
...and now i had to wait until the 17th ???
WTF !
And my second Char get the same Problem ( large Energy Turret V )- but he gets 16 Days ! ROFL
Rusell
Aliastra
Gallente Federation
#22 - 2015-11-12 15:15:18 UTC
Fix doesnt work with me i still have 1 day and 20 hours instead 17 hours (yesterday night) in the actual skill that im training.
Basher Orlenard
The Scope
Gallente Federation
#23 - 2015-11-12 15:15:57 UTC
This issue is not fixed. I logged out and again my skill training has been reset to zero!
Rena Monachica
Capital Hot Rods
#24 - 2015-11-12 15:20:59 UTC
My Queue works correctly again, but I lost quite some training time. If I understand this correctly, the loss is reimbursed as free SP next week?

gotta say .. Iยดm a litte bit annoyed to have another SP Bug after the BR Booster mess
Rusell
Aliastra
Gallente Federation
#25 - 2015-11-12 15:23:00 UTC
True, CCP please, Fix this.
Rusell
Aliastra
Gallente Federation
#26 - 2015-11-12 15:24:28 UTC
Basher Orlenard wrote:
This issue is not fixed. I logged out and again my skill training has been reset to zero!


True
Maja Chou
#27 - 2015-11-12 15:25:18 UTC  |  Edited by: Maja Chou
after relog my qeue stuck with 14d skilltime and dont drop down to the right time who would be about 7d^^

even pause the skill, take the actuall skill out and put them in doesnt work for me to get the correct timer back

Da die auf Schildwall vorhandenen Informationen nur einen minimalen Einfluss auf das Endergebnis der Neuspielererfahrung von EVE als ganzes gehabt hätten,habe ich beschlossen, die Informationen so zu belassen, wie CCP sie zu liefern in der Lage ist.

Major Xadi
The Graduates
The Initiative.
#28 - 2015-11-12 15:28:26 UTC


IT WAS DEM BLOOD RAIDER CEREBRAL EXCELERATORS!!!


IT WAS A TRAP!!!


Drugs are bad, mmkay?
Chrone Orti
Phayder Research
NANOBLACK
#29 - 2015-11-12 15:35:56 UTC
So how CCP is going to resolve the problem of lost SP? Give veryone the fixed amont of free SP or somehow recalculate the loss for every involved character?
Singur Augurao
Pandemic Horde Inc.
Pandemic Horde
#30 - 2015-11-12 15:38:22 UTC
Chrone Orti wrote:
So how CCP is going to resolve the problem of lost SP? Give veryone the fixed amont of free SP or somehow recalculate the loss for every involved character?


They will let you buy SP packets, no worries mate. P
Hanazava Karyna
The Foundation Of Mammon
#31 - 2015-11-12 15:39:23 UTC
CCP Falcon wrote:

If your characters are missing skillpoints, it will not be necessary to file a support ticket for this issue, we will be reimbursing all missed skill training during downtime on Tuesday November 17th 2015.


Guys, chill. Read OP.
Aram Kachaturian
Aram Pleasure Hub Holding
#32 - 2015-11-12 15:40:10 UTC
The lack of chill in this thread is alarming.

Could you please reconsider your madness?

Servant of the Secret League, Wielder of the Monocle Clubhouse Flame.

Tank Murdock Jnr
Imperial Shipment
Amarr Empire
#33 - 2015-11-12 15:57:24 UTC
Major Xadi wrote:


IT WAS DEM BLOOD RAIDER CEREBRAL EXCELERATORS!!!


IT WAS A TRAP!!!


Drugs are bad, mmkay?


Oh oh. I was scoofing those things by the fistful.

I'd better head to a WH and huff some gas to calm down.

When a person is insane, as you clearly are, do you know that you're insane? Maybe you're just sitting around, reading 'Guns and Ammo', masturbating in your own faeces...do you just stop and go, 'Wow! It is amazing how f*cking crazy I really am!'?

Tara Sarison
Red Shirts
#34 - 2015-11-12 16:10:08 UTC
My skill queue is stuck at "Completion Imminent" and has been for (I would estimate) about 9 hours. Is this the fix that was implemented, or should I expect another one?
CCP Habakuk
C C P
C C P Alliance
#35 - 2015-11-12 16:13:57 UTC
Hi!

So first: Yes, I failed miserably in testing this change, which caused all this trouble. Oops

What happened exactly: At logging in of a character we check for trained skills and we also check if the skill queue is correct (correct time stamps and so on). If we found any mismatches we tried to fix those mismatches now, but here things went wrong. We restarted the skill queue, but forgot to save the progress of the skill, which was currently in training.

Reimbursement: We are collecting a list of all affected characters and calculate the lost training time. Next week (probably during the DT on Tuesday) we will add unallocated skill points to all these characters. The current skill training progress will NOT be changed back to the original schedule.

Basher Orlenard: I am currently looking into the logs for your character. It could be that the live fix might not have fully worked in your case. If this is indeed the case, then I'll make sure that you (and others who are affected) are fully reimbursed.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing

Avvy
Doomheim
#36 - 2015-11-12 16:21:25 UTC  |  Edited by: Avvy
CCP Habakuk wrote:
Hi!

So first: Yes, I failed miserably in testing this change, which caused all this trouble. Oops

What happened exactly: At logging in of a character we check for trained skills and we also check if the skill queue is correct (correct time stamps and so on). If we found any mismatches we tried to fix those mismatches now, but here things went wrong. We restarted the skill queue, but forgot to save the progress of the skill, which was currently in training.

Reimbursement: We are collecting a list of all affected characters and calculate the lost training time. Next week (probably during the DT on Tuesday) we will add unallocated skill points to all these characters. The current skill training progress will NOT be changed back to the original schedule.

Basher Orlenard: I am currently looking into the logs for your character. It could be that the live fix might not have fully worked in your case. If this is indeed the case, then I'll make sure that you (and others who are affected) are fully reimbursed.



Ok, I started a new thread as I thought it was a new issue as I shouldn't have been effected by this one. But from what you say here it appears that it is the same issue.

Although you should note, it only effected me when I altered the order of a couple of skills.

So might be wise for people not to touch their skill queue until the present skill finishes. Even then check to make sure it has updated and not reset.
Yeng Constantine
Sebiestor Tribe
Minmatar Republic
#37 - 2015-11-12 16:34:03 UTC
There are many unreported cases like this. Weeks ago I have a problem and thought it was just the EVEMon not working properly but it was not. Not all player's can monitor there SP now and then because of busy schedule.
Maja Chou
#38 - 2015-11-12 16:41:34 UTC
dear CCP Habakuk

there is still a problem with the skill here who was running while this accident

https://dl.dropboxusercontent.com/u/20221139/Skillfehler%202.png

Ingame it shows skill on 4, SP in it full lvl5 AND some % skilled in it AND less hours Skilltime needet at it would be like started training from 4 into 5 since DT
Evemon Show lvl4 skill 23% trained to 5

so this special Skill is still "broken" at the Moment

https://dl.dropboxusercontent.com/u/20221139/Skillfehler%2012.11.2015.png
there is a luckely taken Evemon Screen after DT who show the korrekt SP till DT if this help to recalculate the SP

p.s.: i am searching a nice stone to throw at you ;)

Da die auf Schildwall vorhandenen Informationen nur einen minimalen Einfluss auf das Endergebnis der Neuspielererfahrung von EVE als ganzes gehabt hätten,habe ich beschlossen, die Informationen so zu belassen, wie CCP sie zu liefern in der Lage ist.

Mizhir
Escalated.
Project Gungnir.
#39 - 2015-11-12 17:01:38 UTC
Quote:
Characters logging in from 14:30 UTC onward will be unaffected.


I have logged in after that but the skill I was training still got reset.

โค๏ธ๏ธ๐Ÿ’›๐Ÿ’š๐Ÿ’™๐Ÿ’œ

Avvy
Doomheim
#40 - 2015-11-12 17:06:24 UTC
Mizhir wrote:
Quote:
Characters logging in from 14:30 UTC onward will be unaffected.


I have logged in after that but the skill I was training still got reset.



Yeah, likewise, it only reset when I changed the order slightly in the skill queue. Although the reset skills location wasn't changed.

It sounds to me all skills presently training are at risk.

The question is if the skill queue is left untouched will the skill complete when it should or reset.