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2015-11-12 - Post Downtime Skill Training Issue Resolved!

First post First post
Author
Jimmy Canidae
Tuatha De Canid
#41 - 2015-11-12 17:10:26 UTC
Avvy wrote:
Mizhir wrote:
Quote:
Characters logging in from 14:30 UTC onward will be unaffected.


I have logged in after that but the skill I was training still got reset.



Yeah, likewise, it only reset when I changed the order slightly in the skill queue. Although the reset skills location wasn't changed.

It sounds to me all skills presently training are at risk.

The question is if the skill queue is left untouched will the skill complete when it should or reset.


Ditto. Every time I log in and change training order, the skill currently training resets.
Johnny Riko
The Scope
Gallente Federation
#42 - 2015-11-12 17:13:59 UTC
"issue resolved".
Not only will it take the best part of a week to repair the damage from this FU, but it also isn't actually resolved. Good job CCP.

I wanna join up. I think I got what it takes to be a Citizen.

Odeva Pawen
Dreddit
Test Alliance Please Ignore
#43 - 2015-11-12 17:22:44 UTC
I believe that the problem is still there. I logged in about 10 minutes ago, and I saw that my skill training was normal. But then, I rearranged some skills in the queue, and now the skill I was training went back to the beginning.

Overheat Keyboards! Load Rage posts! Prepare for a long, seething, back and forth about irrelevant things!

Dagnar
School of Applied Knowledge
Caldari State
#44 - 2015-11-12 17:27:43 UTC
I was training freighter 5, around 10 days to go. As of today it reset to 32 days to go.
CCP Habakuk
C C P
C C P Alliance
#45 - 2015-11-12 17:52:21 UTC
Hi again,

We identified several less frequent problems which are remaining, which will be fixed in an update tomorrow at downtime (and which will be reimbursed accordingly, if they led to further skill point loss).

For the case that your skill queue should have finished completely, but is hanging at "Completion Imminent": Please restart the client and login again.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing

Broxis Khoros
Lazerhawks
L A Z E R H A W K S
#46 - 2015-11-12 18:02:53 UTC  |  Edited by: Broxis Khoros
Do NOT rearrange your skill queue! Just lost ~4-5 days of training!

Problem is not fixed. Should I ticket this CCP? How do you know exactly how much we each lost to this bug? Because info war just went from 1 day 16 hrs left to 6 days 3 hours.
Soolarize
#47 - 2015-11-12 18:07:39 UTC
Broxis Khoros wrote:
Do NOT rearrange your skill queue! Just lost ~4-5 days of training!

Problem is not fixed. Should I ticket this CCP? How do you know exactly how much we each lost to this bug? Because info war just went from 1 day 16 hrs left to 6 days 3 hours.


Well...Shiiiiiiiit...Just moved a bunch of skills thinking I could do this while waiting for my SP to come back.

Frankly CCP this is getting embarrassing.
Avvy
Doomheim
#48 - 2015-11-12 18:11:20 UTC  |  Edited by: Avvy
Broxis Khoros wrote:
Do NOT rearrange your skill queue! Just lost ~4-5 days of training!

Problem is not fixed. Should I ticket this CCP? How do you know exactly how much we each lost to this bug? Because info war just went from 1 day 16 hrs left to 6 days 3 hours.



This could be the fix they're talking about at DT tomorrow.

Although I'm not 100% sure when they use a term like less frequent, as it seems anyone that alters their skill queue will get the current skill reset.
ISD Decoy
ISD Community Communications Liaisons
ISD Alliance
#49 - 2015-11-12 18:16:56 UTC
I have removed a ranting post.

Quote:
3. Ranting is prohibited.

A rant is a post that is often filled with angry and counterproductive comments. A free exchange of ideas is essential to building a strong sense of community and is helpful in development of the game and community. Rants are disruptive, and incite flaming and trolling. Please post your thoughts in a concise and clear manner while avoiding going off on rambling tangents.

ISD Decoy

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

CCP Habakuk
C C P
C C P Alliance
#50 - 2015-11-12 18:43:04 UTC  |  Edited by: CCP Habakuk
Broxis Khoros wrote:
Do NOT rearrange your skill queue! Just lost ~4-5 days of training!

Problem is not fixed. Should I ticket this CCP? How do you know exactly how much we each lost to this bug? Because info war just went from 1 day 16 hrs left to 6 days 3 hours.


Under certain conditions this can indeed happen when rearranging the queue. Relogging before changing the queue will probably help (depending on the exact state of your skill queue). This will also be fixed tomorrow at DT.

You do not need to send a ticket for this case - this will be included in the skill point reimbursement next week.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing

Sophos Mileghere
Ars Goetia Corporation
#51 - 2015-11-12 18:49:59 UTC
How are you identifying what characters have lost SP? I dont track SP on a daily basis and quite frankly could not remember so I could have lost SP and not know. Unless there is a system in place that determines all that are affected then it seems very unfair...
Malchoir Skir
Dreddit
Test Alliance Please Ignore
#52 - 2015-11-12 19:05:44 UTC
Sophos Mileghere wrote:
How are you identifying what characters have lost SP? I dont track SP on a daily basis and quite frankly could not remember so I could have lost SP and not know. Unless there is a system in place that determines all that are affected then it seems very unfair...


If you're using a third-party app for skill tracking that doesn't do scheduled API pulls (I'm using EveHQ which requires manual force updates), your in-game queue time will be different than the app game time.

Just logged in an alt and the in-game queue is 20 hours behind what it should be according to EveHQ (which had an API update done yesterday morning).
CCP Habakuk
C C P
C C P Alliance
#53 - 2015-11-12 19:20:32 UTC
Sophos Mileghere wrote:
How are you identifying what characters have lost SP? I dont track SP on a daily basis and quite frankly could not remember so I could have lost SP and not know. Unless there is a system in place that determines all that are affected then it seems very unfair...


As far as I can see so far we have enough information logged on our server for this.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing

Sophos Mileghere
Ars Goetia Corporation
#54 - 2015-11-12 19:38:51 UTC
CCP Habakuk wrote:
As far as I can see so far we have enough information logged on our server for this.


Ok thanks for confirmation. Keep up the good work guys, things break but you are good at resolving o7
Zemenophob
State War Academy
Caldari State
#55 - 2015-11-12 19:41:04 UTC  |  Edited by: Zemenophob
Today like 1-2hours ago in two of my accounts the current skill i was training went from 2days xhours from completion to 15+days(havent changed the skill queue list at all in the last 2 weeks) .
And in other accounts 3-4days ago when i rearranged the skill queue or added new skills there was an increase in the skill queue time of completion .
Smertyukovitch
Caladari CareBear Corporation
#56 - 2015-11-12 19:48:19 UTC
Tara Sarison wrote:
My skill queue is stuck at "Completion Imminent" and has been for (I would estimate) about 9 hours. Is this the fix that was implemented, or should I expect another one?



Same thing happened to me. When i saw my skill queue stuck, i paused it and restarted again. It seemed to be stuck as before so i relogged. Then i finnaly saw next skill only starting to be trained. By the looks of things i lost about 1 hour and i'm now worried thing might happen again.
Sylvia Kildare
Kinetic Fury
#57 - 2015-11-12 20:14:25 UTC
CCP Habakuk wrote:
Reimbursement: We are collecting a list of all affected characters and calculate the lost training time. Next week (probably during the DT on Tuesday) we will add unallocated skill points to all these characters. The current skill training progress will NOT be changed back to the original schedule.


Thanks for the information about the glitch itself and then especially this specific clarification about the fix.

For those of us who had skills that were on schedule to finish on or before the 17th, this news is a welcome relief. As now, our skills that are due to be done wayyyyyy after the 17th due to the glitch can just apply the unallocated SP after DT on Tuesday the 17th and... hopefully be just about set in terms of getting back to our regular schedule. Perhaps there will even be some left over to apply to other skills, but time will tell!
Amateratsu
The Pegasus Project
#58 - 2015-11-12 21:17:58 UTC

Just tried to pause my skill to reset / sync api data (Eve-Mon ect) with in game progress,.
Skill training would not pause, pause button not working, so swapped training skill with next skill in queue.

Training skill reset to level 4 wiping 11 days worth of training (including several hours of accelerated training before my advance blood acceleraator expired on 2nd november).

I hope the servers are still tracking / logging these losses....
Jerome Gouillot
Center for Advanced Studies
Gallente Federation
#59 - 2015-11-12 21:18:17 UTC
I have the weird issue that my skill seems to train backwards at accelerated speed. Yesterday I had 5 days remaining for Logi V, this morning 6 and now 8?

THis seems to be not the same issue as described in here.
Manny Ortega
Beer Brewers Co-Operative
#60 - 2015-11-12 21:24:49 UTC  |  Edited by: Manny Ortega
Well.. Though that this was just someone else's problem for a while but no.. Logged in and found that my Skill Points had reset from 16hrs left of Outpost Construction III to 1D 17H remaining (not sure about my other Chars as I don't go round spying over their shoulders but assume something similar has happened).

My simple questions are:

1. Is everyone going to be compensated for any SP problems or only those that have the gall to complain about it.

2. if one person complains who has multiple chars and only lists one char being affected (cause he/she was stoopid n forgot to check them all) does it mean all those chars are going to be reimbursed or just the one who noted the problem.

3. When are CCP going to learn to refrain from using words such as 'Resolved, Successful' etc. when obviously what they are referring to has not been 'resolved' nor has something that ends up broken been 'successful' and finally,

4. STOP BREAKING OUR TOYS (go break someone else's for a change!).