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2015-11-12 - Post Downtime Skill Training Issue Resolved!

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CCP Falcon
#1 - 2015-11-12 12:58:42 UTC  |  Edited by: CCP Falcon
We are happy to announce that the post downtime skill training issue that some players have been experiencing today has been identified and resolved.

Skill training should now be functioning correctly, and training will resume as normal. This issue has only affected characters that logged in during the time between the end of today's daily downtime, and 14:30 UTC today. Characters logging in from 14:30 UTC onward will be unaffected.

In addition to this, we have identified every character that has been affected by adverse skill training on Tranquility, and are making preparations to reimburse any skillpoints that were missed during this issue.

If your characters are missing skillpoints, it will not be necessary to file a support ticket for this issue, we will be reimbursing all missed skill training during next week (16-20 November).

You can feel free to continue to discuss this topic in this thread.

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

D3m0n sam
Mea Culpa.
Shadow Cartel
#2 - 2015-11-12 13:33:26 UTC
Speaking of skill training issues was there ever an official reply to the below post?

https://www.reddit.com/r/Eve/comments/3rmed1/anyone_that_was_using_cerebral_accelerator_and/
Luukje
The Vendetta Mercenaries
BLACKFLAG.
#3 - 2015-11-12 13:40:58 UTC
the only accounts i lost skill-time on is the ones where i've used one of the cerebral accelerators. probally connected?

got 9 days added training time today on logging in on this account, and 6 days to one of my other accounts.Sad
CCP Falcon
#4 - 2015-11-12 13:44:57 UTC
OP updated.

We've identified the issue, and are currently working on a fix Big smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

drummendejef maaktnietuit
Ramm's RDI
Tactical Narcotics Team
#5 - 2015-11-12 14:23:00 UTC
No EVE like answers yet?

I feel like I need to do this, for the community

Free SP!!

(Joke :P)
Chribba
Otherworld Enterprises
Otherworld Empire
#6 - 2015-11-12 14:25:12 UTC
Can you provide information on who might be affected, as I'm not really keeping track of sp. If you guys know that it may affected pilots that did something special etc it could make ti easier to identify accounts that might have been wiped clean Lol

Keep up the good work!

/c

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar

Mina Sebiestar
Minmatar Inner Space Conglomerate
#7 - 2015-11-12 14:25:16 UTC
30 days worth of ,free, SP should cover it well.....

You choke behind a smile a fake behind the fear

Because >>I is too hard

Hanazava Karyna
The Foundation Of Mammon
#8 - 2015-11-12 14:44:42 UTC  |  Edited by: Hanazava Karyna
AFK EVE Online Player here, how do I check if I skipped my daily SP meal?

Instant edit: Thank you, Mr. Falcon Big smile
CCP Falcon
#9 - 2015-11-12 14:44:43 UTC
Updated the OP, this is resolved now!

See the news item here!

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Rylande Talvanen
Rabble Inc.
Northern Coalition.
#10 - 2015-11-12 14:55:25 UTC
What happens if you finish training the skill you were training before the 17th? Will you get the skill points as free allocatable?
mallebrok silvestine
Dreddit
Test Alliance Please Ignore
#11 - 2015-11-12 14:57:38 UTC
CCP Falcon wrote:
Updated the OP, this is resolved now!

See the news item here!


I'm not sure about that, i logged in sometime after 14:30 and (i think) and my thermodynamic V skilltrain was sitting at 11d 10h. once i moved stuff around in the skill queue thermodynamics V got reset to 12d 17h
Basher Orlenard
The Scope
Gallente Federation
#12 - 2015-11-12 14:57:59 UTC
So I have to wait 5 days to get back my lost 20 hours of training?
Trading Dude
State War Academy
Caldari State
#13 - 2015-11-12 14:58:39 UTC  |  Edited by: Trading Dude
Right now I'm training a skill from lvl 1 to lvl 3. I have Energy Grid Upgrades V in my queue after that. In the skill list on the left Energy Grid Upgades it shown with 512000 / 512000 Skillpoints. If I move Energy Grid Upgrades to the first slot so it is trained right now. The list on the left shows me 92665 / 512000 (and counting). Why is that?

EDIT: After that I have Caldary Freighter with the same issue. It shows 2560000/2560000 as long as it is not trained.

EDIT2: So after playing around a little. It's basically the case with every skill that is partially trained and is in the queue but not currently trained.

EDIT3: I'm also a bit confused about the changes in training time due to the Blood Raider Accelerator. It messed up my whole skill planing of the last two weeks because it changed the training times in a totaly different manner as it was supposed to. I often just memorize the day a skill is supposed to finish to inject a new one (if the current is required for it) or to change training to my other char. The remaining time was shown as if it was still accelerated until 3rd or 4th. I thought it was just me being more stupid than ususal... but now I'm really confused Ugh
Gregor Parud
Imperial Academy
#14 - 2015-11-12 15:00:21 UTC
Hey Falcon. It seems I've missed out on some 20M SP because of this, fix pl0x.


No?
Sylvia Kildare
Kinetic Fury
#15 - 2015-11-12 15:02:28 UTC
Rylande Talvanen wrote:
What happens if you finish training the skill you were training before the 17th? Will you get the skill points as free allocatable?


Or indeed, what happens if the skill you were training was SUPPOSED to be done on or before the 17th but is now due to be done after the 17th?

On my other account, Advanced Weapon Upgrades 5 was going to be done early on the 17th, now it's showing it'll be done late on the 21st (it added about 4.5 days to the total train time).

On this account, Sentry Drone Interfacing 5 was going to be done early on the 18th, however... and now it's showing it'll be done late on the 22nd (again, it added about 4.5 days to the total).

If the fix next Tuesday morning is too late to help those skill train by the time they were originally on schedule for... I'd really hope for that free allocatable option. Because what else would be possible... for the next skills in the queue to train faster? If it's too late for the current skill in the queue to train as it was supposed to... it's either that or SP.
Soolarize
#16 - 2015-11-12 15:04:19 UTC
Still nothing on my account. It still shows 3 days instead of 11h ffs.
Chloe Frost
Frost International Holdings
#17 - 2015-11-12 15:04:49 UTC
I appear to have lost 5 days of skill training time on my current skill? Like wtf, Skill was supposed to be done in a few hours and now it's back to requiring 5 1/2 days. Did we actually lose that much time and if so, Should i just stop training that skill and train something else until you guys fix it next week...Or are we being compensated with un-allocated and it won't matter
Serious Carebear
Aliastra
Gallente Federation
#18 - 2015-11-12 15:06:47 UTC
Soolarize wrote:
Still nothing on my account. It still shows 3 days instead of 11h ffs.

Quote:
we will be reimbursing all missed skill training during downtime on Tuesday November 17th 2015.
killerlman
Fast Flow in Slow Motion
White Sky.
#19 - 2015-11-12 15:09:28 UTC  |  Edited by: killerlman
[576k sp] lost on this char and about [1m+-100k] (20days of training) on my alt,what a wonderful mistake

EDIT: Logged in and paused/resumed training. Nothing happens. Still the same numbers. So i'm not sure if that fix worked
Soolarize
#20 - 2015-11-12 15:11:42 UTC
Serious Carebear wrote:
Soolarize wrote:
Still nothing on my account. It still shows 3 days instead of 11h ffs.

Quote:
we will be reimbursing all missed skill training during downtime on Tuesday November 17th 2015.


Do **** on servers, get angry customers, throw a random bone to keep them quiet.

Sloppy work from CCP, really.
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