These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

EVE Launcher issues and workarounds

First post
Author
Previous Topic Next Topic
Meta Four
Super Villains
Pandemic Horde
#81 - 2013-02-19 22:25:22 UTC
NUKUNNI TRADING wrote:
Pistonbroke wrote:
Hel Ormand wrote:
Hi, I am savagely annoyed. I get the following error when I start up the launcher "No connection could be made to the content server. Please make sure that your Internet connection is up and restart the Launcher." However I do have an internet connection... obviously. I have had this problem since I started playing EVE but i thought nothing of it because I could play the game none regardless, but now When I try to login the server status gives the following error "incompatible (Protocol)". Now, according to some other forums I read the protocol problem is caused by a need to update the client, which I can't do because of the launcher issue. I must say that for a game in which you pay a subscription the support is shocking, I have played free to play games where people seem to actually care that you can play.


Same problem here.


Same problem here


Same problem here.
Solitude Dominia
Super Villains
Pandemic Horde
#82 - 2013-02-19 22:27:11 UTC
Meta Four wrote:
NUKUNNI TRADING wrote:
Pistonbroke wrote:
Hel Ormand wrote:
Hi, I am savagely annoyed. I get the following error when I start up the launcher "No connection could be made to the content server. Please make sure that your Internet connection is up and restart the Launcher." However I do have an internet connection... obviously. I have had this problem since I started playing EVE but i thought nothing of it because I could play the game none regardless, but now When I try to login the server status gives the following error "incompatible (Protocol)". Now, according to some other forums I read the protocol problem is caused by a need to update the client, which I can't do because of the launcher issue. I must say that for a game in which you pay a subscription the support is shocking, I have played free to play games where people seem to actually care that you can play.


Same problem here.


Same problem here


Same problem here.


Same problem here.
Kern Sybal
Venusian Forge Society
#83 - 2013-02-19 23:52:21 UTC
Solitude Dominia wrote:
Meta Four wrote:
NUKUNNI TRADING wrote:
Pistonbroke wrote:
Hel Ormand wrote:
Hi, I am savagely annoyed. I get the following error when I start up the launcher "No connection could be made to the content server. Please make sure that your Internet connection is up and restart the Launcher." However I do have an internet connection... obviously. I have had this problem since I started playing EVE but i thought nothing of it because I could play the game none regardless, but now When I try to login the server status gives the following error "incompatible (Protocol)". Now, according to some other forums I read the protocol problem is caused by a need to update the client, which I can't do because of the launcher issue. I must say that for a game in which you pay a subscription the support is shocking, I have played free to play games where people seem to actually care that you can play.


Same problem here.


Same problem here


Same problem here.


Same problem here.



Uninstalled client. Attempt reinstall -- installer is now hanging saying "Target Payload Not Found". Some log for you:

Output folder: C:\Users\xxxxx\AppData\Local\Temp\nsf345C.tmp
Extract: 7z.dll... 100%
Extract: Microsoft.VC90.CRT.manifest... 100%
Extract: downloader.exe... 100%
Extract: library.zip... 100%
Extract: msvcm90.dll... 100%
Extract: msvcp90.dll... 100%
Extract: msvcr90.dll... 100%
eveonline_485832_1of2.7z has to be downloaded
Payload_1: C:\Users/xxxxx\AppData\Local\CCP\EVE\downloads\eveonline_485832_1of2.7z
eveonline_485832_2of2.7z has to be downloaded
Payload_2: C:\Users\xxxxxx\AppData\Local\CCP\EVE\downloads\eveonline_485832_2of2.7z
Create folder: C:\Users\xxxxx\AppData\Local\CCP\EVE\downloads
Downloading http://content.eveonline.com/485832/eveonline_485832_1of2.7z;http://content.eveonline.com/485832/eveonline_485832_2of2.7z to Downloading {payload} to {location}
Execute: C:\Users\Heath\AppData\Local\Temp\nsf345C.tmp\downloader.exe http://content.eveonline.com/485832/eveonline_485832_1of2.7z;http://content.eveonline.com/485832/eveonline_485832_2of2.7z --outpath="C:\Users\Heath\AppData\Local\CCP\EVE\downloads" --nsis_hw=1443192
Kern Sybal
Venusian Forge Society
#84 - 2013-02-20 00:29:43 UTC
I had forgotten that my Norton 360 had displayed an odd error message this morning.

A quick restart & installation with manual files and everything seems to be good.
Bierat
Oort cloud
#85 - 2013-02-21 15:36:32 UTC
same prob here, repair tool doesn´t work
Angelberth Corvus
X-Com inc
#86 - 2013-02-21 15:45:54 UTC
Same problem with launcher and repair tool
Neovenator
Xynodyne
The Initiative.
#87 - 2013-02-21 15:51:47 UTC  |  Edited by: Neovenator
They f*cked up the only thing that can fix the Problem... The Launcher. Great deal. Gotta download and reinstall the whole Thing instead of just patching it, or wait for some CCP Grunt to release a manual Download/Fix for the Patch.

Thanks, CCP. Without you i really don't have a f*cking clue what to do with my spare time.

Groetjes, Neo.

Mein EVE Online Blog: KLICK
Nalimali
The Scope
Gallente Federation
#88 - 2013-02-21 15:55:48 UTC
And it would be to much for the ccp to reply on all these threads thats stating the same problem... Wonder what the mods do... Bet they only read threads if there is naming and shaming and Dicks in asses!!!
Sofia Kuovo
State War Academy
Caldari State
#89 - 2013-02-21 15:58:43 UTC
Solitude Dominia wrote:
Meta Four wrote:
NUKUNNI TRADING wrote:
Pistonbroke wrote:
Hel Ormand wrote:
Hi, I am savagely annoyed. I get the following error when I start up the launcher "No connection could be made to the content server. Please make sure that your Internet connection is up and restart the Launcher." However I do have an internet connection... obviously. I have had this problem since I started playing EVE but i thought nothing of it because I could play the game none regardless, but now When I try to login the server status gives the following error "incompatible (Protocol)". Now, according to some other forums I read the protocol problem is caused by a need to update the client, which I can't do because of the launcher issue. I must say that for a game in which you pay a subscription the support is shocking, I have played free to play games where people seem to actually care that you can play.


Same problem here.


Same problem here


Same problem here.


Same problem here.

Still same problem.
Gallent
Parallax Shift
#90 - 2013-02-21 15:59:41 UTC
I think I found a workaround. I executed the eve.exe directly from the game folder and not the launcher and it started the new patch update.
If it works please reply.
Fauker
Caldari Provisions
Caldari State
#91 - 2013-02-21 16:02:02 UTC
KanashiiKami wrote:
im not sure if this work around has been stickied .... here goes ...

if your launcher does not update client properly .... or it says client is updated ... but eve does not run ...

1) clear bulkdata
2) off antivirus (some may have to off firewall)
3) off any other internet service (not sure abt this 1)
4) run repair
5) run evefile.eve direct (take note the error) ... not the launcher.exe
6) repeat process 4-5. until evefile does not return a error report and actually runs.

7) return back your other programs to service (ie --> antivirus, torrenters, etc etc)

cheers
K



Confirmed as working. after these instructions.

Cheers!
Sofia Kuovo
State War Academy
Caldari State
#92 - 2013-02-21 16:35:24 UTC
Found this fix to my launcher issue in a different thread:

Neok Skywalker wrote:

Got an answer via petition and it works fine now:

1. Delete the Launcher folder which can be found in your EVE Online client folder.
2. Download the launcher installer from the following URL:

http://cdn1.eveonline.com/EveOnlineLauncher/launcherInstaller/EVEOnlineLauncher_1_32_tq.exe

3. Once downloaded can you run the .exe file and direct the launcher to your client installation when prompted.
4. Once the launcher installation is complete can you start the launcher using the 'EVE Online Launcher' link which can be found in your clients folder. You should then be able to log into the client as normal. If you notice that your account settings have been cleared, then please try closing the client and also the launcher and then restarting the client. Hopefully they will be available.
Dimmack Tanaka
GoonWaffe
Goonswarm Federation
#93 - 2013-03-02 03:57:30 UTC
I couldn't lauch Eve, everytime I press on PLAY it would launch EveFile.exe and it would show up in the taskbar for a few seconds, then it would close automatically.

By looking at the Administrative events, I noticed that the TeamSpeak plugin TS Overlay was crashing, so I disabled it in Teamspeak and everything was working fine.

Here's the event details:

Faulting application name: ExeFile.exe, version: 2013.2.48.3842, time stamp: 0x511b6a0c
Faulting module name: ts3overlay_hook_win32.dll, version: 3.7.8.0, time stamp: 0x5075d352
Exception code: 0xc0000005
Fault offset: 0x000431b9
Faulting process id: 0x12dc
Faulting application start time: 0x01ce16f941dae1dd
Faulting application path: D:\Program Files (x86)\CCP\EVE\bin\ExeFile.exe
Faulting module path: C:\Program Files (x86)\TeamSpeak 3 Client\plugins\ts3overlay\ts3overlay_hook_win32.dll
Report Id: 8158a134-82ec-11e2-8b59-e82be8ef9ce1

Hopefully that will help someone.
Nekronautt
Imperial Academy
Amarr Empire
#94 - 2013-03-02 05:12:58 UTC
Launcher closes itself soon as I open it. Tried several things, deleting bulkdata allowed the launcher to stay open. Client still wouldnt open though, clicking on the launcher play button just opens more processes. Tried deleting launcher cache and reinstalling, repair tool, still nothing.
Lord Drackan
My Mom Said No
#95 - 2013-03-08 20:56:02 UTC
Eve Online Launcher Exception

An unexpected error occured
Please try to restart the Launcher or to run the Repair Tool(repair.exe located in your eve directory)

Traceback (most recent call last):
File "launcher.py", line 44, in
File "lib\initialization.pyc", line 138, in StartLauncher
File "lib\initialization.pyc", line 74, in InitInfo
File "lib\info.pyc", line 146, in Setup
File "lib\info.pyc", line 138, in Get
File "lib\info.pyc", line 125, in GetLauncherInfoFunc
File "lib\info.pyc", line 113, in GetLauncherInfo
File "lib\info.pyc", line 98, in GetInfoFromUrl
File "lib\info.pyc", line 30, in ParseInfo
File "yaml\__init__.pyc", line 71, in load
File "yaml\constructor.pyc", line 37, in get_single_data
File "yaml\composer.pyc", line 36, in get_single_node
File "yaml\composer.pyc", line 58, in compose_document
File "yaml\parser.pyc", line 118, in get_event
File "yaml\parser.pyc", line 193, in parse_document_end
File "yaml\scanner.pyc", line 128, in peek_token
File "yaml\scanner.pyc", line 220, in fetch_more_tokens
File "yaml\scanner.pyc", line 580, in fetch_value
ScannerError: mapping values are not allowed here
in "", line 2, column 9:
Location: /cgi-bin/ipdiags.ha
^
Locals by frame, innermost last:
Frame in launcher.py at line 56:
NoInternetError =
ServerUnreachableException =
Shutdown =
StartLauncher =
__builtins__ =
__doc__ = '\n This is the entry point into the launcher, it handles setting up the working\n directory, logging and finally importing and starting the laucher within a\n log-proof try/exeception clause so we can catch almost any exception and display\n an error message.\n'
__name__ = '__main__'
__package__ = None
exc_plus =
lib =
localization =
os =
socket =
sys =
threading =
urllib2 =
wx =
zipextimporter =
Frame StartLauncher in lib\initialization.pyc at line 141:
app = >
folder = u'E:\\Games\\CCP\\EVE'
Frame InitInfo in lib\initialization.pyc at line 74:
cacheDir = u'E:\\Games\\CCP\\EVE\\launcher\\cache'
folder = u'E:\\Games\\CCP\\EVE'
server = 'TQ'
Frame Setup in lib\info.pyc at line 146:
cachedir = u'E:\\Games\\CCP\\EVE\\launcher\\cache'
server = 'TQ'
Frame Get in lib\info.pyc at line 138:
cachedir = u'E:\\Games\\CCP\\EVE\\launcher\\cache'
path = ''
server = 'TQ'
Frame GetLauncherInfoFunc in lib\info.pyc at line 125:
cachedir = u'E:\\Games\\CCP\\EVE\\launcher\\cache'
server = 'TQ'
Frame GetLauncherInfo in lib\info.pyc at line 113:
cachedir = u'E:\\Games\\CCP\\EVE\\launcher\\cache'
infoPath = u'E:\\Games\\CCP\\EVE\\launcher\\cache\\win_launcherinfoTQ_inc.txt'
server = 'TQ'
url = 'http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt'
Frame GetInfoFromUrl in lib\info.pyc at line 98:
fp =
http_socket =
infoDir = u'E:\\Games\\CCP\\EVE\\launcher\\cache'
infoPath = u'E:\\Games\\CCP\\EVE\\launcher\\cache\\win_launcherinfoTQ_inc.txt'
infoRaw = 'HTTP/1.0 302 Found\r\nLocation: /cgi-bin/ipdiags.ha\r\nPragma: no-cache\r\nContent-Type: text/html\r\n\r\n\n\n\n'
lastModHeader = 'Tue, 18 Dec 2012 10:33:29 GMT'
localmtime = 1362769781.4392254
remotemtime = 1355848409.0
request =
url = 'http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt'
Frame ParseInfo in lib\info.pyc at line 30:

And this is only a partial amount of the error box. Please help. Can only open game under exefile.exe Evil
Malkhuth
Life. Universe. Everything.
#96 - 2013-03-12 19:39:16 UTC  |  Edited by: Malkhuth
The EVE launcher permanently breaks whenever my internet connection drops mid-game. I believe it has something to do with how my campus' network is set up.

http://pastebin.com/XzYyKKrv

My campus network requires a log in once you connect to it. After a while you may be dropped from the network and have to log in again. I was dropped while in-game once and that seems to break the launcher. Even once I reconnect to the internet, the launcher still gives this error. The repair tool has not helped.
I can start the game through exefile.exe but there doesn't seem to be a way to fix the launcher other than completely reinstalling the game.

Edit: Deleting the launcher/cache folder and launching it again seems to fix this problem. Still, this bug should be fixed.
Ravix Anzomi
Deep Core Mining Inc.
Caldari State
#97 - 2013-03-14 01:05:08 UTC
Had problems trying to start the launcher. No matter what I do I can't get the game working. I keep noticing this line pop up.

"TypeError: String indices must be in integers, not str."

Anyone know what this means?
Vargan Armer
Tribal Liberation Force
Minmatar Republic
#98 - 2013-03-17 09:53:08 UTC
Solitude Dominia wrote:
Meta Four wrote:
NUKUNNI TRADING wrote:
Pistonbroke wrote:
Hel Ormand wrote:
Hi, I am savagely annoyed. I get the following error when I start up the launcher "No connection could be made to the content server. Please make sure that your Internet connection is up and restart the Launcher." However I do have an internet connection... obviously. I have had this problem since I started playing EVE but i thought nothing of it because I could play the game none regardless, but now When I try to login the server status gives the following error "incompatible (Protocol)". Now, according to some other forums I read the protocol problem is caused by a need to update the client, which I can't do because of the launcher issue. I must say that for a game in which you pay a subscription the support is shocking, I have played free to play games where people seem to actually care that you can play.


Same problem here.


Same problem here


Same problem here.


Same problem here.

Same problem, been getting this for months now. This launcher is disgracefullly bad, the worst in any game I've ever played.
Thorian Crystal
Viziam
Amarr Empire
#99 - 2013-04-07 13:59:24 UTC
Why is the launcher opening web pages directly into the launcher - again? It was fixed for some time to open web pages to browser, but now it is broken again.
Naxos Kali
Kali Executive Solutions
#100 - 2013-04-10 19:08:26 UTC
Malkhuth wrote:
The EVE launcher permanently breaks whenever my internet connection drops mid-game. I believe it has something to do with how my campus' network is set up.

http://pastebin.com/XzYyKKrv

My campus network requires a log in once you connect to it. After a while you may be dropped from the network and have to log in again. I was dropped while in-game once and that seems to break the launcher. Even once I reconnect to the internet, the launcher still gives this error. The repair tool has not helped.
I can start the game through exefile.exe but there doesn't seem to be a way to fix the launcher other than completely reinstalling the game.

Edit: Deleting the launcher/cache folder and launching it again seems to fix this problem. Still, this bug should be fixed.


I have also seen this problem. When it occurred I was getting a really useless error message before the launcher started. The message contained this nonsense,

TypeError: string indices must be integers, not str
Locals by frame, innermost last:
Frame "module" in launcher.py at line 56:
NoInternetError = "class 'lib.exceptions.NoInternetError'"
ServerUnreachableException = "class 'lib.exceptions.ServerUnreachableException'"

which makes it sound like there is a problem with my Internet connectivity. I spent an hour fiddling with my firewall settings (even though the Eve client had worked fine the day before with my firewall) but nothing worked. In the end I found the above quoted post, deleted the launcher cache and it started working.

Just one additional note, the launcher cache is located under /Program File (x86)/CCP/Eve/launcher and not where the rest of the cache files are for the Eve client. Just another gift of confusion from CCP.

I hate dealing with software that is this sloppy.