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Update to the Launcher and the repair tool - Fix inside! First post First post
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24747347

Doomheim

Likes received: 13

#281 - 2012-06-28 22:34:42 UTC

Here i sit with four accounts out of reach due to the launcher trying to patch the client from version 392566 to 392566 (not sure why its trying to update with the same version) but it fails at different %. I have cleard the cash, re downloaded / installed five times and run out of idears. I have sent a petition in but it says there will be a long wait. Any one have any other idears? Any (Helpfull) advice would be great.


24747347 Doomheim Likes received: 13	#282 - 2012-06-29 10:23:23 UTC Ah by logging in using the ExeFile in the bin folder it works. So it has to be the launcher. I still have a petition No 2922485 so maby something will come of that.

Francesco Cavalli

OH GOD HOW DID THIS GET HERE

Likes received: 0

#283 - 2012-06-29 19:54:34 UTC

I'm trying to manually patch the game by importing patches into the Launcher, but the Launcher never finishes the transition. It either halts at particular percentage or it keeps restarting the progress bar on the Creating EVE_Online_XXXXXXX-XXXXXXX_win.patch

Anyone have luck with manually patching?

I'm trying the manual patch because my firewall prohibits the Launcher's downloads.


24747347 Doomheim Likes received: 13	#284 - 2012-06-29 20:20:12 UTC when i ran from the bin folder the ExeFile it updated it self without the launcher. try that

Noriko Satomi

Center for Advanced Studies

Gallente Federation

Likes received: 380

#285 - 2012-07-02 16:12:05 UTC | Edited by: Noriko Satomi

Anyone else have an issue with clicking the Play button and nothing happening?

The launcher finished patching... I clicked Play, the text changed to read "Validating the client" then "client 100% ready" then nothing. Clicking the button with Task Manager running (Win 7 64bit) I don't see EveFile.exe start at all.

I ran the repair tool and it found some things to update... After finishing, started up the launcher... same thing.

Running EveFile.exe directly works.

Ji Hye Meijung

Garoun Investment Bank

Gallente Federation

Likes received: 3

#286 - 2012-09-09 23:33:32 UTC | Edited by: Ji Hye Meijung

*sigh*

i closed the game and went to bed last night. then when i decided to play tonight, the game wouldnt start.
the repair tool is spitting the following:

safemode = False
datapiles = ()
downloadFolder = None
cleanupDownloadData = True
downloadThreads = 5
whitelist = []
ignore = ['launcher/*']
(1/7) Downloading index: Initializing ...
(1/7) Downloading index: 100.0%, 626.10 KB/626.10 KB, 120.34 KB/s, 00m01s
(2/7) Hashing files: Initializing ...
Warning:
Traceback (most recent call last):
File "zsync\zsync.pyc", line 726, in ChecksumFiles
File "checksum.pyc", line 357, in GetSum
File "checksum.pyc", line 199, in ChecksumFile
File "checksum.pyc", line 210, in ChecksumFileObject
File "core_utils.pyc", line 242, in ReadToCallback
IOError: [Errno 22] Invalid argument
(3/7) Downloading recipes: Initializing ...
(3/7) Downloading recipes: 100.0%, 3.38 MB/3.38 MB, 393.24 KB/s, 00m06s
(4/7) Calculating patch: Initializing ...
Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 82, in _TaskRun
File "repairTool\repairUI.pyc", line 97, in Start
File "repairTool\repairLogic.pyc", line 199, in Repair
File "repairTool\repairLogic.pyc", line 359, in Restore
File "zsync\zsync.pyc", line 393, in RestoreFolder
File "zsync\zsync.pyc", line 582, in GetFileRestorers
File "zsync\fileSync.pyc", line 124, in IsComplete
File "zsync\fileSync.pyc", line 107, in GetFoundRanges
File "zsync\fileSync.pyc", line 176, in _UpdateRanges
File "zsync\fileSync.pyc", line 275, in _DataChunkRecognized
File "zsync\fileSync.pyc", line 223, in _UpdateCurrentData
File "zsync\fileSync.pyc", line 233, in _ReadChunk
IOError: [Errno 22] Invalid argument
Total Runtime: 0h06m23s

I tried to download a new repair tool, ran it as administrator, and turned off Avast.
no luck though. Ive read this topic up and down and nothing seems to work.

...and running ExeFile.exe directly doesnt work.

Deep Core Mining Inc. Caldari State 0
Jareth Deep Core Mining Inc. Caldari State Likes received: 0	#287 - 2012-10-10 16:26:39 UTC I'm seeing the same thing. Did you by any chance put on updates from Microsoft last night? Windows update put on something like 18 fixes, and that's the only difference between yesterday and today. The game never even gets far enough to ask for my login. Running exefile.exe does work though.

Noriko Satomi

Center for Advanced Studies

Gallente Federation

Likes received: 380

#288 - 2012-11-19 00:03:03 UTC

Noriko Satomi wrote:

As I mentioned in the other thread, renaming the file honk.ini, which erroneously recorded that I had an older version seemed to have fixed this issue.

Drechlas

Deep Core Mining Inc.

Caldari State

Likes received: 32

#289 - 2012-12-19 19:49:04 UTC | Edited by: Drechlas

how do i make the repair tool repair the launcher? Cause that's what's broken and he ain't fixing it Cry

Quote:

D:\Games\EVE\launcher>launcher_console
20:50:29: Debug: src/helpers.cpp(140): 'CreateActCtx' failed with error 0x000000
02 (the system cannot find the file specified.).
No handlers could be found for logger "overrides"
Traceback (most recent call last):
File "launcher.py", line 15, in <module>
File "zipextimporter.pyc", line 82, in load_module
File "lib\ui\launcherApp.pyc", line 10, in <module>
File "zipextimporter.pyc", line 82, in load_module
File "lib\ui\frame.pyc", line 20, in <module>
File "zipextimporter.pyc", line 82, in load_module
File "lib\ui\eveSettingsDialog.pyc", line 9, in <module>
File "zipextimporter.pyc", line 82, in load_module
File "lib\userSettings.pyc", line 8, in <module>
File "zipextimporter.pyc", line 82, in load_module
File "lib\info.pyc", line 17, in <module>
ImportError: No module named email.utils

Quote:

So I ran the repair tool:

Restoring folder: "D:\Games\EVE"
Checksum Database: "<ChecksumDB at 'd:\\Users\\Jorg\\AppData\\Local\\CCP\\EVE\\D_GAME~3\\checksums'>"
Build folder info:
__name__: main
version: 8.20
build: 463858
codename: EVE-EVE-TRANQUILITY
region: ccp
cryptopack: CryptoAPI
sync: 463858
branch: //depot/games/branches/release/EVE-TRANQUILITY/eve
appname: EVE
usescriptindexfiles: 1
socketio: iocp
role: client
aid: 0
server: Tranquility
port: 26000
edition: premium
Repair URL: "http://cdn1.eveonline.com/463858/RepairData_463858.dat"
Client Directory: "D:\Games\EVE"
Caching disabled
RestoreFolder input values:
folder = 'D:\\Games\\EVE'
url = 'http://cdn1.eveonline.com/463858/RepairData_463858.dat'
hashdb = <ChecksumDB at 'd:\\Users\\Jorg\\AppData\\Local\\CCP\\EVE\\D_GAME~3\\checksums'>
safemode = False
datapiles = ()
downloadFolder = None
cleanupDownloadData = True
downloadThreads = 5
whitelist = []
ignore = ['launcher/*']
(1/7) Downloading index: Initializing ...
(1/7) Downloading index: 100.0%, 651.53 KB/651.53 KB, 130.30 KB/s, 00m00s
(2/7) Hashing files: Initializing ...
(2/7) Hashing files: 100.0%, 01m49s
RestoreFolder input values:
folder = 'D:\\Games\\EVE'
url = 'http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/launcherupdate_1_320.dat'
hashdb = <ChecksumDB at 'd:\\Users\\Jorg\\AppData\\Local\\CCP\\EVE\\D_GAME~3\\checksums'>
safemode = False
datapiles = ()
downloadFolder = None
cleanupDownloadData = True
downloadThreads = 5
whitelist = []
ignore = []
(1/7) Downloading index: Initializing ...
(1/7) Downloading index: 100.0%, 17.94 KB/17.94 KB, 3.58 KB/s, 00m00s
(2/7) Hashing files: Initializing ...
(2/7) Hashing files: 100.0%, 00m05s
Warning:
Traceback (most recent call last):
File "zsync\zsync.pyc", line 732, in ChecksumFiles
File "checksum.pyc", line 384, in Sync
File "shelve.pyc", line 169, in sync
File "bsddb\__init__.pyc", line 347, in sync
File "bsddb\dbutils.pyc", line 68, in DeadlockWrap
DBRunRecoveryError: (-30974, 'DB_RUNRECOVERY: Fatal error, run database recovery -- PANIC: fatal region error detected; run recovery')
(3/7) Downloading recipes: Initializing ...
(3/7) Downloading recipes: 100.0%, 23.47 KB/23.47 KB, 4.69 KB/s, 00m00s
(4/7) Calculating patch: Initializing ...
(4/7) Calculating patch: 100.0%, 00m02s
Complete
Total Runtime: 0h01m58s

Neok Skywalker

Caldari Provisions

Caldari State

Likes received: 5

#290 - 2012-12-22 07:47:27 UTC | Edited by: Neok Skywalker

I cannot start eve, when i use repair tool it gives me a hint to look into launcher.exe.log which shows this at the end:

ImportError: No module named email.utils

and i cannot start eve. so what now ? I dont have eset. i am running avira antivirus premium 2012 which never was a problem yet.

.. and best of all, when i wrote this, i cannot post it, due to restrictions of this forum (html post or something).

Neok Skywalker

Caldari Provisions

Caldari State

Likes received: 5

#291 - 2012-12-22 12:25:29 UTC

Neok Skywalker wrote:

Got an answer via petition and it works fine now:

1. Delete the Launcher folder which can be found in your EVE Online client folder.
2. Download the launcher installer from the following URL:

http://cdn1.eveonline.com/EveOnlineLauncher/launcherInstaller/EVEOnlineLauncher_1_32_tq.exe

3. Once downloaded can you run the .exe file and direct the launcher to your client installation when prompted.
4. Once the launcher installation is complete can you start the launcher using the 'EVE Online Launcher' link which can be found in your clients folder. You should then be able to log into the client as normal. If you notice that your account settings have been cleared, then please try closing the client and also the launcher and then restarting the client. Hopefully they will be available.

Miueer

Perkone

Caldari State

Likes received: 0

#292 - 2012-12-22 16:26:16 UTC

CCP Cascade wrote:

ZyndeII wrote:

[quote=L'ouris]I tried that and now the launcher doesn't even start anymore. Same error message than the one I get when trying to launch a complete fresh installation of the client: incompatible with your 64bit operating system.

This means that you have ended up with a corrupted Launcher. You can use this: http://content.eveonline.com/EveOnlineLauncher/launcherInstaller/EveOnlineLauncherInstaller_TQ_1_11.exe to get a full working launcher.

I manage to get my launcher to work using this installer. Surprisingly.

CCP, i seriously suggest that you test your patches and updates in a test environment fully first before rolling out.
Why?
1. Most players do not want to troubleshoot programmes. I just want to play the game.
2. Quality is better for reputation. I think this concept is clearly understood.
3. When something wrong happens, I do not wish to assume that i had done something wrong.

You have people in the forum who encounter issues regularly. Why not ask them to test your patches using their computer configurations first?

There is no excuse for such major problems. You have been developing this game for so long. Always have a back up plan, CCP.

You have a great game,. Now don't go screwing it up.

EVE-RO Goonswarm Federation 218
OldWolf69 EVE-RO Goonswarm Federation Likes received: 218	#293 - 2012-12-29 04:32:07 UTC New Machine, Windows 7 64, launcher does start, pressing "play" button does nothing. Wonderfull. Is there a explaination or a fix...? Quick enough to not get rly bored of all the buggs once again?


OldWolf69 EVE-RO Goonswarm Federation Likes received: 218	#294 - 2012-12-29 07:36:35 UTC \| Edited by: OldWolf69 Ty, Neok Skywalker, problem fixed. Ok, CCP, at a lot of time after the Launcher's release, it's not the time to fix this problem? Or will this hurt the game imbalance? Someone nerfd the Launcher thinking on missiles or what? Lol, Launcher nerf... But, guys, don't be sad. We got Fireworks, and game is now balanced.

Barakkus

Likes received: 2,678

#295 - 2012-12-31 18:15:23 UTC | Edited by: Barakkus

I just built a new machine, win 7 64, had a horrible time trying to download the new eve client. Things I did to fix the problem:

1. Stop all AV programs
2. Stop Windows Defender
3. Download the offline installer with IE 9, not Chrome/Firefox/Safari/etc at: http://community.eveonline.com/download/?fallback=1&

Avast protocol filter/web filter + file system real time protection and Windows Defender were corrupting the 7z files. It seems something in Chrome was also corrupting the downloaded 7z files. IE9 worked fine once all that stuff was disabled.

I run behind a "router" (windows 2003 server with 2 nic cards), so I don't bother with a firewall on my desktop, but if you do use a firewall and can safely turn it off (NAT with basic blocking of incoming traffic on your router) then I would recommend doing that as well.

http://youtu.be/yytbDZrw1jc

Jack Gripper

Aliastra

Gallente Federation

Likes received: 0

#296 - 2013-01-02 01:02:56 UTC | Edited by: Jack Gripper

Launcher would not work. Kept trying repair tool, but nothing. Deleted Eve from computer and tried to download again. Got the following error

Archive extraction failed: 3

OS Win 7

Was able to play yesterday, but nothing today. Tried to download the payloads individually, but the above error still pops up when opening the two payloads. Assistance is most appreciated.

Streya Jormagdnir

Alexylva Paradox

Likes received: 373

#297 - 2013-01-25 06:26:56 UTC

Ji Hye Meijung wrote:

I am having the exact same problem with the Jan 24 update build. I have tried temporarily disabling all avast! behaviour shields, Windows Firewall, and running the repair tool as an admin. Nothing works...CCP, please help?

I am also a human, straggling between the present world... and our future. I am a regulator, a coordinator, one who is meant to guide the way.

Destination Unreachable: the worst Wspace blog ever

Streya Jormagdnir

Alexylva Paradox

Likes received: 373

#298 - 2013-01-25 15:16:17 UTC

I'm going to have to full re-install, just for a 6 MB build. CCP, please let us download patches manually. Why do I get this when I google "EVE Online patch download"? Rely on the Launcher? No thank you, I've done as others have suggested when dealing with avast! antivirus. I have disabled all of my computer's defences and have left myself open to attack overnight just to patch the game, and that patch attempt failed with the same error I posted previously.

The Launcher clearly has some issues. Please just let us download and apply patches manually. My skill training is about to run out and I really want to get back in-game.

I am also a human, straggling between the present world... and our future. I am a regulator, a coordinator, one who is meant to guide the way.

Destination Unreachable: the worst Wspace blog ever

Science and Trade Institute Caldari State 375
Joia Crenca Science and Trade Institute Caldari State Likes received: 375	#299 - 2013-01-25 22:58:06 UTC I'm also unable to patch the game with the 24 Jan patch. Repair does not seem to work, stuck on 1/7 initializing and I see no activity with the CPU. I'll try reinstalling the entire client.

Native Freshfood Minmatar Republic 44
Roseline Penshar Native Freshfood Minmatar Republic Likes received: 44	#300 - 2013-01-29 09:21:06 UTC i'm trying to play the game at 9:00 eve time, but can't log in due to the launcher error. and the launcher did suggest me to use repair tool and when i used it surprisingly nothing happen i still can't run the launcher can you give me solution? i still can log in to the game at 24:00 eve time the day before

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Issues, Workarounds & Localization

Doomheim

OH GOD HOW DID THIS GET HERE

Center for Advanced Studies

Gallente Federation

Garoun Investment Bank

Gallente Federation

Deep Core Mining Inc.

Caldari State

Deep Core Mining Inc.

Caldari State

Caldari Provisions

Caldari State

Perkone

Caldari State

EVE-RO

Goonswarm Federation

Aliastra

Gallente Federation

Alexylva Paradox

Science and Trade Institute

Caldari State

Native Freshfood

Minmatar Republic