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There's a slow but constant haemorrhage of new players

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Author
Tarsas Phage
Sniggerdly
#81 - 2012-03-13 21:10:42 UTC  |  Edited by: Tarsas Phage
Cipher Jones wrote:

You're pretty fail TBH. You can incursion in a logi, which is cheap and quick to get into.


What, exactly, is the color of the sky in your universe?

When Incursions were first announced, I fired up a fresh account and started training a logi toon on it from scratch with the aim of using it to make isk in Incursions. After several months of training purely for base goodlogi skills (capacitor, armor tank, shield tank, RR to 5 with navigation, armor, sheld and generic rig skills to 4/5), I had another month of training a racial cruiser, then the prereqs for the Logistics skill.... and then yet another month of training that skill to 5.

So when I hit logi 4 and my toon was able to fly a pretty decent Scimitar while training logi 5, I was still turned away from many fleets because I didn't train for tracking links or didn't have logi 5 yet, or both. In the end, my alt took just over 8 months of dedicated training to fly 1 race of logi at a skill level deemed 'acceptable' by the Incursion-running elite, and even then I ran into "basilisks only" shield fleets. Okay, 2.5 more months socked away for training the remaining races.

I see comments like yours often enough - "oh a nub can just train logistics and run incursions, it's easy and fast!" - that is the most disingenuous load of crap ever. I'm in no way raging about skill training times, I'm raging at folks like you who have lost the RL perspective of time investment for new-to-eve people.

EDIT: Let me add that no incursion fleet is going to take an osprey or exequeror. So somehow, while training the equivalent of the gestation period for a human, the nub needs to drum up enough isk for that "cheap" t2 logi+implants and hardwires.

Posting in a thread concerning new player retention.
THE L0CK
Denying You Access
#82 - 2012-03-13 21:41:46 UTC  |  Edited by: THE L0CK
Darth Gustav wrote:
THE L0CK wrote:
Darth Gustav wrote:


Second of all, when the issue was brought up, I addressed the reasons new players would leave the game.




You addressed what you feel are the reasons new players would leave the game. Unless you care to give us a direct from CCP quote on what you said.
'

So you're saying the reasons I gave are never a reason a new player would leave because...

CCP didn't come out and say so?

Critical thinking FTW.

[Edit:

We can talk semantics all you want. I addressed reasons new players would leave. It's that simple. Are there other reasons new players might leave? Sure. I bet there are. Were the reasons on my list comprehensive? No. Was it my opinion? Yes. Does that change the fact that this thread isn't about whether or not Eve is growing, but rather what the cause of new players leaving after their trial may be? Not for one red second.

That's precisely what I addressed.]

Verbiage. Neat. Thanks Tippia.


You gave your thoughts on possible reasons why new players are leaving, not the company thoughts. If you noticed, there about a dozen people with a dozen different views as to why there is a reason for leaving. The thoughts accumulated are better suited for the definition of critical thinking as there are multiple eyes and we can see the box from multiple angles as opposed to only one person doing so.
So no, I am not saying that the reasons that you gave are not reasons at all, I am saying they are your view on it, but they are not the view, unless of course you were directly quoting from a devblog which appears that you were not.

Do you smell what the Lock's cooking?

Cearain
Plus 10 NV
#83 - 2012-03-13 21:53:54 UTC
Thorn Galen wrote:

What else is causing the slow but constant haemorrhage of new players, CCP ?



Perhaps they see that pvp has more to do with having expensive booster alts that you dual box off grid rather than piloting skill.

I'm sure not many new players like the idea that they have to create alt dual box alts. It turns a game into a chore.

But don't take my word for it ask new players what they think about continuing in a game where that is required.

Make faction war occupancy pvp instead of pve https://forums.eveonline.com/default.aspx?g=posts&m=53815&#post53815

Tanya Powers
Doomheim
#84 - 2012-03-13 21:57:58 UTC
On a side note, show me another game where the paranoia level in every game aspect can reach the idiotic level of Eve online.

It's really amazing how after time I found some players that had 7 to 20+ accounts and finally told me (or I just found necessary info with available tools) the x or y toon that I discussed with was his alt, because he wanted to be sure I wasn't a spy Lol

I couldn't count the number of laughs I have with my son because of this. Just for this single point, thank you guys Lol
Liang Nuren
No Salvation
Divine Damnation
#85 - 2012-03-13 22:10:53 UTC
Cearain wrote:
Thorn Galen wrote:

What else is causing the slow but constant haemorrhage of new players, CCP ?



Perhaps they see that pvp has more to do with having expensive booster alts that you dual box off grid rather than piloting skill.

I'm sure not many new players like the idea that they have to create alt dual box alts. It turns a game into a chore.

But don't take my word for it ask new players what they think about continuing in a game where that is required.


Putting questions that way primes the pump pretty heavily. Its like asking whether America is richer than Canada and then promptly proclaiming that Canada is a third world nation with the inevitable result. Roll

What you're claiming isn't really necessary - not in small gang combat, not in fleets, and not anywhere. Its not necessary except that you feel its necessary for you. Hell man, you may as well cry about people requiring scouting alts or tackle alts or .. well, anything.

-Liang

I'm an idiot, don't mind me.

Blue Harrier
#86 - 2012-03-13 22:51:07 UTC
Over the last month I have as they say 'rolled a new buddy account' and these are a few things I found when doing this and remember it was years ago since I started playing.

First although the NPE (New Player Experience) is a lot better than when I started playing it still needs a lot of work and I believe from another CCP thread they will be doing just that.

The New Player Help channel was often filled with over 2,000 new players and sometimes close to 3,000 so I don't think there is a shortage of people trying the game.

The channel questions made by new players were of a very simple nature and should have been answered by the NPE but had to be answered by knowledgeable players who took the time to do so.
The scroll rate of the channel because of the amount of questions was at times far to fast for the questioner to get a satisfactory answer.
The channel turning off after 30 days I think is to short and should extend for maybe 60 days or there should be proper directions to an alternative channel for new players to carry on getting help.

There is no real way of discerning if a new player is an actual new player or someone like me who was starting a new account to add to their 'portfolio' of accounts. This can cause confusion to a new player who thinks they are talking to someone of the same level as them but find the recipient is in fact far above them in knowledge.

There were on occasion players offering dubious 'lets fleet up and kill Dragon' messages to new players that were really 'lets fleet up so I can kill you for free' messages, this is a sure way of frighting off a new player.

The biggest turn off for new players is the way the help channel closes and they are left with nothing, no one talks in local any more, no or very few people will offer them help, there is no recruitment channel dedicated to the new player just a general recruitment channel. No instructions on how to join other channels and if they do the reception by others in those channels are lets say less than a welcome one.

The NPE just stops,the end, many just quit at this point, either driven out by the leet brigade who kill for the lutz or so confused by all the differing 'advise' they just cant take it all in and sort the good from the bad, (they wouldn't know the good or bad anyway they haven't played long enough).

How to fix it I have no idea, but maybe if people started communicating again it might help.

"You wait - time passes, Thorin sits down and starts singing about gold." from The Hobbit on ZX Spectrum 1982.

Liang Nuren
No Salvation
Divine Damnation
#87 - 2012-03-13 23:12:48 UTC
Blue Harrier wrote:

The biggest turn off for new players is the way the help channel closes and they are left with nothing, no one talks in local any more, no or very few people will offer them help, there is no recruitment channel dedicated to the new player just a general recruitment channel. No instructions on how to join other channels and if they do the reception by others in those channels are lets say less than a welcome one.

The NPE just stops,the end, many just quit at this point, either driven out by the leet brigade who kill for the lutz or so confused by all the differing 'advise' they just cant take it all in and sort the good from the bad, (they wouldn't know the good or bad anyway they haven't played long enough).


There is an often unused Region channel (similar to the Incursion constellation channel). It might be a good idea to bring it back in high sec regions/systems. The recent push by CCP to really get people into entry player corps is also a great thing.

-Liang

I'm an idiot, don't mind me.

Sasha Azala
Doomheim
#88 - 2012-03-14 00:01:55 UTC
Roime wrote:

No, only those who stay in NPC starter corps because of the immunity would be forced into crap NPC corps after a certain period. If you set yourself goals and work towards them, you are rewarded with certificates and finally with an option to move to a better, non-starter, non-crap NPC corp - with advantages over the starter corp, with like-minded people. I think these people could enjoy an improved certificate system, give something more than just gaining more ISK and opening new gear via SP, while doing the same old grind. Titles, ranks, medals, whatever that symbolizes their progress, and maybe some concrete advantages and rewards that come with them.


Sounds like you want to turn it into a WoW in space. I don't give a crap about certificates that's something the kids like so they feel they're actually achieving something. When achievements were introduced to WoW it pretty much ruined that game overnight.

In the case of WoW again, titles and ranks never promoted world PvP (before instanced PvP) all it promoted was world ganking as people were collecting kills just for the title/rank. Once instanced PvP was introduced world PvP (ganking) was vastly reduced as it was quicker to collect kills in the instances (battlegrounds).

Linking certificates to rewards will do nothing for EVE except to ensure people just go kill collecting (similar to killmails except there would be even more reason to just gank), so there will be no meaningful PvP.

Roime wrote:

Also, why on earth would using a corp website an issue :S


Because those sites can place cookies on your system, one did with me that led to a security breech some years back. Who regulates those sites are they trustworthy what's their security like. There's a risk with player run sites, just depends if you want to take that risk, I've been bitten once so I tend not to trust them.
Ephemeron
Caldari Provisions
Caldari State
#89 - 2012-03-14 00:18:17 UTC
Back in the old old days of EVE, it was more appealing to new people - partly because there were less things to do.
This may seem counter-intuitive, but consider this:
*) It's harder now to compete with other mission runners because the older people all fly pimped out expensive ships
*) almost every "high value" money making activity requires lots of skills, lots of experience, and lots of friends - Incursions, WH anomalies, 0.0 complex running, moon goo - all of those are pretty much off limits to new people.
*) empire mining became unprofitable (compared to good old days). Even mining in 0.0 sucks
*) 0.0 belt ratting is also nearly unprofitable and with difficult access for noobs

Not only it seems off limits, but it also gives the impression that the game is too damn complicated.

CCP keep trying to make the game better for large player organizations. At the same time they are making it worse for everyone not in a big organization or a veteran
Cearain
Plus 10 NV
#90 - 2012-03-14 02:14:45 UTC
Liang Nuren wrote:
Cearain wrote:
Thorn Galen wrote:

What else is causing the slow but constant haemorrhage of new players, CCP ?



Perhaps they see that pvp has more to do with having expensive booster alts that you dual box off grid rather than piloting skill.

I'm sure not many new players like the idea that they have to create alt dual box alts. It turns a game into a chore.

But don't take my word for it ask new players what they think about continuing in a game where that is required.


Putting questions that way primes the pump pretty heavily. Its like asking whether America is richer than Canada and then promptly proclaiming that Canada is a third world nation with the inevitable result. Roll


What you said makes no sense in relation to my post.

Liang Nuren wrote:

What you're claiming isn't really necessary - not in small gang combat, not in fleets, and not anywhere. Its not necessary except that you feel its necessary for you. Hell man, you may as well cry about people requiring scouting alts or tackle alts or .. well, anything.

-Liang


Eve doesn't require alt scouts or alt tackle. So I don't complain that it does.


The booster alts however are becoming required if you want to be competitive. You don't need to get upset just because you use them. I don't blame you - its a huge advantage. I'm training one myself. But certainly if I knew the game was going to force me down this path I probably would not have installed it.

Nevertheless ask new players what they think about starting into a game where you will be at a severe disadvantage if you do not dual box these alts. Ask it however you want you don't have to use my wording - if that is your issue.



Make faction war occupancy pvp instead of pve https://forums.eveonline.com/default.aspx?g=posts&m=53815&#post53815

Ephemeron
Caldari Provisions
Caldari State
#91 - 2012-03-14 03:16:20 UTC  |  Edited by: Ephemeron
Cearain wrote:
Eve doesn't require alt scouts or alt tackle

Actually, speaking from experience and good understanding of EVE game design, I'd argue that EVE does require an alt scout for 1 major reason: star gates

The only way to know what's on the other side of the gate is to jump and see, and jumping leaves you vulnerable to gate camp.
Map statistics aren't good enough. In pretty much everything else, it is possible to scout solo without putting your life on pure luck.

I suppose you could argue that a gate can be scouted solo in a cloaker ship, but that's basically doing the job of an alt scout by switching ships one 1 char.

If EVE was better designed, there would be a way to "peek" on the other side of the gate without gambling with your ship. But I suppose it's more profitable for CCP to require alt scouts
Darth Gustav
Sith Interstellar Tech Harvesting
#92 - 2012-03-14 03:21:04 UTC
Ephemeron wrote:
Cearain wrote:
Eve doesn't require alt scouts or alt tackle

Actually, speaking from experience and good understanding of EVE game design, I'd argue that EVE does require an alt scout for 1 major reason: star gates

The only way to know what's on the other side of the gate is to jump and see, and jumping leaves you vulnerable to gate camp.
Map statistics aren't good enough. In pretty much everything else, it is possible to scout solo without putting your life on pure luck.

I suppose you could argue that a gate can be scouted solo in a cloaker ship, but that's basically doing the job of an alt scout by switching ships one 1 char.

If EVE was better designed, there would be a way to "peek" on the other side of the gate without gambling with your ship. But I suppose it's more profitable for CCP to require alt scouts


Risk aversion does not equate necessity.

NoRly.

He who trolls trolls best when he who is trolled trolls the troller. -Darth Gustav's Axiom

Liang Nuren
No Salvation
Divine Damnation
#93 - 2012-03-14 03:27:40 UTC
Cearain wrote:
What you said makes no sense in relation to my post.


Yes it does - you were effectively putting the question as "Hey new guy, would you like to play a game that forces you to do X and Y horrible terrible things?" You prime the pump with the question and get the answer you want to get from the new person.

Quote:

Eve doesn't require alt scouts or alt tackle. So I don't complain that it does.

The booster alts however are becoming required if you want to be competitive. You don't need to get upset just because you use them. I don't blame you - its a huge advantage. I'm training one myself. But certainly if I knew the game was going to force me down this path I probably would not have installed it.

Nevertheless ask new players what they think about starting into a game where you will be at a severe disadvantage if you do not dual box these alts. Ask it however you want you don't have to use my wording - if that is your issue.


While I do have booster alts, I don't actually use them. When I roll with a booster alt, I do it on my main and play the scouting roll (yes, really). I might be more inclined to use booster alts, but I found that running Eve on 1920x1080 with high graphics and getting acceptable Fraps footage just doesn't pan out.

But hey, don't let me stand in the way of your pathetic pity party where you complain that someone in your fleet might want to run bonuses. Roll

-Liang

I'm an idiot, don't mind me.

Scrapyard Bob
EVE University
Ivy League
#94 - 2012-03-14 03:43:44 UTC
Ephemeron wrote:

*) empire mining became unprofitable (compared to good old days). Even mining in 0.0 sucks


Empire mining was never the path to uber riches, not even in the good old days. Back in '07, hi-sec ores were stuck in the 60-75 ISK/m3 range, with Omber as the standout at about 100 ISK/m3. Tritanium used to be worth about 2 ISK and change, as people could just buy NPC-sold shuttles in bulk and melt them for Tritanium needs.

This is the first time in 5 years that hi-sec ores have gotten above 120 ISK/m3 and stayed there for more then a week or two.

It's actually far easier now for a new player to make a few hundred million by their 3rd month, maybe even a billion ISK by month 3 if they apply themselves. Between PI planets (which are low-skill, low capital, and low risk) and the far greater ease of mission running or doing incursions in a battlecruiser, plus all the extra ISK sloshing around in the market, it's just not hard for a new player to earn ISKies.
Alavaria Fera
GoonWaffe
#95 - 2012-03-14 03:54:27 UTC
Andoria Thara wrote:
I've tried to get friends from other MMOs to sign up with me, but they all say the same thing, EVE has a bad reputation, steep learning curve, and they'll never catch up with the veteran players so they won't even try it.

Thats why rifters and blackbirds are so much fun.

Triggered by: Wars of Sovless Agression, Bending the Knee, Twisting the Knife, Eating Sov Wheaties, Bombless Bombers, Fizzlesov, Interceptor Fleets, Running Away, GhostTime Vuln, Renters, Bombs, Bubbles ?

Endeavour Starfleet
#96 - 2012-03-14 04:07:41 UTC
Right now unless you have a friend throwing isk at you. EVE is absolutely horrid for the new player.

A friend who had been in from beta got me in. I was just about ready to call it quits when he gave me some ships and helping me fit them. Had that not happened I would likely have just tried this real life thing Big smile

They have GOT to get into a group ASAP. Yet it is hard to get into a good group because of game mechanics that gives spiez and thieves a huge advantage.

I propose some changes.

#1 Implementation of http://wiki.eveonline.com/en/wiki/Possibly_Practical_POS_Performance_Proposal_%28CSM%29 Especially the parts about allowing far better seperation so that people can be given space in POS without having to risk other folk's stuff.

#2 Remove the ability to train or use ECM, Scramble, or webbing for 30 days from start of character. Before you freak out many treat new players with suspect because of blue spi direct action. Noobs should not be out on the front likes as tackle frigs in their first 30. They need time to take it all in! And the benefit of more into better corps outweighs your need for cannon fodder. Make it harder to make throwaway spi alts!

#3 Moar and different incursions replacing missions altogether. Solo content in EVE sucks! It always has and always will. Make it so noobs banding together will always beat lvl 1-3 missions and the full on incursions obviously beating 4.

#4 Get rid of player mining. It sucks and full of bots. It cant be saved so mise well make it something passive to fight over.

#5 Reward bot reports that lead to an actual ban. So that bot hunting can be something noobs can make isk from.



Valentyn3
Deep Core Mining Inc.
#97 - 2012-03-14 05:01:06 UTC
Endeavour Starfleet wrote:
Noobs should not be out on the front likes as tackle frigs in their first 30. They need time to take it all in! And the benefit of more into better corps outweighs your need for cannon fodder. Make it harder to make throwaway spi alts!


A pvp combat corp isn't going to fleet up with someone who isn't familiar with the game, they will just be a liability and will die so damn fast they might as well not come at all. Something as easy as burn out to the target and orbit at maximum scram/web range is easy and makes a newbie useful. They can pick up the basics along the way.

I don't always use hax. But when I do, it's because I'm an NPC.. http://i.imgur.com/PUZou.jpg

Darth Gustav
Sith Interstellar Tech Harvesting
#98 - 2012-03-14 05:08:24 UTC
Endeavour Starfleet wrote:
Right now unless you have a friend throwing isk at you. EVE is absolutely horrid for the new player.

A friend who had been in from beta got me in. I was just about ready to call it quits when he gave me some ships and helping me fit them. Had that not happened I would likely have just tried this real life thing Big smile

They have GOT to get into a group ASAP. Yet it is hard to get into a good group because of game mechanics that gives spiez and thieves a huge advantage.

I propose some changes.

#1 Implementation of http://wiki.eveonline.com/en/wiki/Possibly_Practical_POS_Performance_Proposal_%28CSM%29 Especially the parts about allowing far better seperation so that people can be given space in POS without having to risk other folk's stuff.

#2 Remove the ability to train or use ECM, Scramble, or webbing for 30 days from start of character. Before you freak out many treat new players with suspect because of blue spi direct action. Noobs should not be out on the front likes as tackle frigs in their first 30. They need time to take it all in! And the benefit of more into better corps outweighs your need for cannon fodder. Make it harder to make throwaway spi alts!

#3 Moar and different incursions replacing missions altogether. Solo content in EVE sucks! It always has and always will. Make it so noobs banding together will always beat lvl 1-3 missions and the full on incursions obviously beating 4.

#4 Get rid of player mining. It sucks and full of bots. It cant be saved so mise well make it something passive to fight over.

#5 Reward bot reports that lead to an actual ban. So that bot hunting can be something noobs can make isk from.


1) From what I see, that sounds just fine.

2) No. Tackle is one of the few useful things a noob can do, and you want to take that away from them? Like we bring noobs to fights for the awesome DPS of their Rifters...

3) No. Just no. ISK faucets of this proportion are just bad.

4) That would have been a great idea except for the actual content of the idea. Eve is player-driven. Mining needs an overhaul, not to be replaced by passive harvesting. Passive faucets need to be limited and eliminated not expanded upon and given to anybody who wants to earn some extra ISK. Market orders are the obvious exception to this sentiment. Want passive ISK, train some marketing skills.

5) This will never happen because it encroaches too closely upon CCP's policy regarding No Name and Shame, which they are pretty much incontrovertibly opposed to changing. Besides, "Bot Hunter" should never, ever, be a profession that a serious game company endorses within the context of their game, unless it's a cyberpunk game where you actually hunt robots.

According to some, you should just have trained logi and gone on Incursions. Aren't they helpful?

He who trolls trolls best when he who is trolled trolls the troller. -Darth Gustav's Axiom

Valentyn3
Deep Core Mining Inc.
#99 - 2012-03-14 05:13:39 UTC
Darth Gustav wrote:


According to some, you should just have trained logi and gone on Incursions. Aren't they helpful?


I'm still waiting for the Incursion groups that welcome anyone who can fly a BC into their midst.

I don't always use hax. But when I do, it's because I'm an NPC.. http://i.imgur.com/PUZou.jpg

Darth Gustav
Sith Interstellar Tech Harvesting
#100 - 2012-03-14 05:19:03 UTC
Valentyn3 wrote:
Darth Gustav wrote:


According to some, you should just have trained logi and gone on Incursions. Aren't they helpful?


I'm still waiting for the Incursion groups that welcome anyone who can fly a BC into their midst.


Straight from the horse's mouth. I feel your pain, and wish I had better advice than "good luck."

Good luck.

He who trolls trolls best when he who is trolled trolls the troller. -Darth Gustav's Axiom