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Petition times?

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arcca jeth
Dark Alliance
#21 - 2012-02-28 18:00:06 UTC  |  Edited by: arcca jeth
GM Homonoia wrote:
arcca jeth wrote:
i accidentally added a few too many zeros to a market sell order and lost almost 200M to a brokers fee Oops created a petition for it, hope I can get re-reimbursed as i rarely create petitions and rarely make these kinds of mistakes.


Whatever you do, do NOT modify the order before a GM contacts you (as soon as stuff starts selling it will be almost impossible for a GM to assist you as we do not reverse transactions between players). Either letting it stew there (hey, if someone buys anything at that price you have your profit) or cancelling it should be fine.

Of course, as I do not know the details I cannot comment on if you will be reimbursed or not, that depends on the exact details and I simply cannot go into details of individual cases on the forums.

The advise I gave above is good advice for reimbursement cases in general. The more you fiddle with it, the harder it gets for a GM to step in, thus reducing chances for reimbursement. Something goes wrong, do not touch it, immediately file a petition (the sooner the better) and file it from the client (some information is pre-prepared when filing from the client as we already know what character it was filed from and in what conditions, reducing the time for the investigation drastically).


Thanks for the advice, when the order went up, and i saw my wallet missing all that isk i about crapped myself. I did file the petition from the client with this toon while ingame, but after I modified the order back to a "reasonable" price. the brokers fee reduction is in the wallet journal though, so easy enough to prove that indeed i was in error. fingers crossed.

If you suggest i cancel the order I will do so immediately
GM Homonoia
Game Master Retirement Home
#22 - 2012-02-28 18:09:52 UTC
arcca jeth wrote:
GM Homonoia wrote:
arcca jeth wrote:
i accidentally added a few too many zeros to a market sell order and lost almost 200M to a brokers fee Oops created a petition for it, hope I can get re-reimbursed as i rarely create petitions and rarely make these kinds of mistakes.


Whatever you do, do NOT modify the order before a GM contacts you (as soon as stuff starts selling it will be almost impossible for a GM to assist you as we do not reverse transactions between players). Either letting it stew there (hey, if someone buys anything at that price you have your profit) or cancelling it should be fine.

Of course, as I do not know the details I cannot comment on if you will be reimbursed or not, that depends on the exact details and I simply cannot go into details of individual cases on the forums.

The advise I gave above is good advice for reimbursement cases in general. The more you fiddle with it, the harder it gets for a GM to step in, thus reducing chances for reimbursement. Something goes wrong, do not touch it, immediately file a petition (the sooner the better) and file it from the client (some information is pre-prepared when filing from the client as we already know what character it was filed from and in what conditions, reducing the time for the investigation drastically).


Thanks for the advice, when the order went up, and i saw my wallet missing all that isk i about crapped myself. I did file the petition from the client with this toon while ingame, but after I modified the order back to a "reasonable" price. the brokers fee reduction is in the wallet journal though, so easy enough to prove that indeed i was in error. fingers crossed.

If you suggest i cancel the order I will do so immediately


I should not be giving advise here, but yes, if you have not sold any items yet, cancel the order if you did modify it.

Senior GM Homonoia | Info Group | Senior Game Master
XavierVE
No Corporation for Old Spacemen
#23 - 2012-02-28 19:11:27 UTC
GM Homonoia wrote:
Cebraio wrote:
Oh yes, we need a list of top 10+ excuses of those guys! Pretty please! Big smile


- I didn't know I couldn't do that.
- I let my brother/father/roommate use my PC; he must have done it!
- It must have been hackers who used my account to do this (and let me keep the ISK and didn't steal anything for some weird reason).
- The EULA does not specifically say that I could not buy that ISK from that site.
- Someone randomly gave that ISK to me.
- I got this ISK for providing secret in game services that I cannot talk about because you GMs will use it in game against me.
- I got this ISK for my birthday/from my girlfriend/etc (go complain to them that they gave you stolen ISK).
- I have a sleep disorder, that is why I play all day and night.
- I work at night and have my kids mine for me when I sleep and I play during work.
- My girlfriend stays up all night and mines for me.


Hilarious compilation. If only CCP would let you post copied and pasted botter tears (without the names of course), that'd be the best reading in the history of the forum.
Khanh'rhh
Sparkle Motion.
#24 - 2012-02-29 01:46:32 UTC
GM Homonoia wrote:
Cebraio wrote:
Oh yes, we need a list of top 10+ excuses of those guys! Pretty please! Big smile


- I didn't know I couldn't do that.
- I let my brother/father/roommate use my PC; he must have done it!
- It must have been hackers who used my account to do this (and let me keep the ISK and didn't steal anything for some weird reason).
- The EULA does not specifically say that I could not buy that ISK from that site.
- Someone randomly gave that ISK to me.
- I got this ISK for providing secret in game services that I cannot talk about because you GMs will use it in game against me.
- I got this ISK for my birthday/from my girlfriend/etc (go complain to them that they gave you stolen ISK).
- I have a sleep disorder, that is why I play all day and night.
- I work at night and have my kids mine for me when I sleep and I play during work.
- My girlfriend stays up all night and mines for me.


I would pay money for a (redacted if necessary) publication where these petitions are printed.

"Do not touch anything unnecessarily. Beware of pretty girls in dance halls and parks who may be spies, as well as bicycles, revolvers, uniforms, arms, dead horses, and men lying on roads -- they are not there accidentally." -Soviet infantry manual,

Ezurae
Science and Trade Institute
Caldari State
#25 - 2012-02-29 08:46:48 UTC
aaah yes petition times... its been 16 days since i submitted 2 petitions with reports and analysis of multiple bots/makro users in our trade hubs and well lets just say i still havent recieved an answer.

Actually i still believe "add message" breaks a petition if you do it before the first GM response... Because in every single case when i added a message even if it was in a category with a fast response time (i.e. exploit or harassment) i did not recieve an answer at all. if i didnt add a message before the first gm response, then i always got a quick answer. really that cant be a coincidence....
Soldarius
Dreddit
Test Alliance Please Ignore
#26 - 2012-02-29 10:05:38 UTC
The couple petitions I've files have always been answered in a reasonable amount of time. One was answered within minutes actually. The other took 3 days. Both were ships lost to strange or unusual circumstances. Neither time did the logs show anything. They were just bombers so I let it go.

Obligatory, "Ship already replaced."

http://youtu.be/YVkUvmDQ3HY
malaire
#27 - 2012-02-29 11:30:09 UTC
TheBlueMonkey wrote:
What's the most comical\******** petion you've seen?

I like this one: http://omgrawr.net/quote/2553

New to EVE? Don't forget to read: The Manual * The Wiki * The Career Options * and everything else
Tallian Saotome
Nuclear Arms Exchange Inc.
#28 - 2012-02-29 11:33:04 UTC
Gotta ask if the 'Rule clarification' petitions are a problem.

I've filed a couple of em like that, and while it bothers me to waste your time, it would bother me more to get actioned for entertaining myself keeping a freighter trapped on a gate for 8 hrs Pirate

Inappropriate signature removed, CCP Phantom.
fuer0n
Republic Military School
Minmatar Republic
#29 - 2012-02-29 15:14:41 UTC  |  Edited by: fuer0n
XavierVE wrote:
GM Homonoia wrote:
Cebraio wrote:
Oh yes, we need a list of top 10+ excuses of those guys! Pretty please! Big smile


- I didn't know I couldn't do that.
- I let my brother/father/roommate use my PC; he must have done it!
- It must have been hackers who used my account to do this (and let me keep the ISK and didn't steal anything for some weird reason).
- The EULA does not specifically say that I could not buy that ISK from that site.
- Someone randomly gave that ISK to me.
- I got this ISK for providing secret in game services that I cannot talk about because you GMs will use it in game against me.
- I got this ISK for my birthday/from my girlfriend/etc (go complain to them that they gave you stolen ISK).
- I have a sleep disorder, that is why I play all day and night.
- I work at night and have my kids mine for me when I sleep and I play during work.
- My girlfriend stays up all night and mines for me.


Hilarious compilation. If only CCP would let you post copied and pasted botter tears (without the names of course), that'd be the best reading in the history of the forum.


hilarious as it may be to you i posted with a char from this account in a thread calling for the insta ban on isk buyers and sellers. some joker rmter thought it would be funny to send me 200mill isk when there was billions of stagnant isk on the account and had just converted and given quite a few plex away to a releif fund CCP was organizing at the time (around 2.1 billion isk worth as i recall). all isk was from trading and could have prolly been accounted for at a glance. didn't stop some stupid GM from putting a warning on my account that i did not find until i reactivated my account months later. i opened a petition to try and get the warning removed. i won't copy paste the question i was sent back. i shook my head and gave up but i'm pretty sure that question was designed to prompt that response. less work for them if they act dumb/bin petitions/make it as difficult as possible/hope players go away after a few weeks.

it's about time ccp made the petitioning process a lot more transparent. too easy to just bin stuff as people in this thread have pointed out. just because someone can't be bothered to do the job they are paid to do.
GM Homonoia
Game Master Retirement Home
#30 - 2012-02-29 15:16:41 UTC
Tallian Saotome wrote:
Gotta ask if the 'Rule clarification' petitions are a problem.

I've filed a couple of em like that, and while it bothers me to waste your time, it would bother me more to get actioned for entertaining myself keeping a freighter trapped on a gate for 8 hrs Pirate


If you need a rules clarification, please do file a petition. We much rather have people ask us about them, then people going off and trying to find out by simply dong it. As long as you have a genuine question, no matter how simply or obscure, we encourage you to file a petition. The only petitions we do not like to see are the ones where people try to get an in game advantage through the petition system and the ones for which we have other systems in place (bot reports, bug reports, ISK spammer reports, etc) as those other systems are designed in such a way that we can deal with those a lot more efficiently.

Senior GM Homonoia | Info Group | Senior Game Master
Toshiroma McDiesel
Lupus Draconis
The Lost Drone Society
#31 - 2012-02-29 15:57:08 UTC
arcca jeth wrote:
GM Homonoia wrote:
arcca jeth wrote:
i accidentally added a few too many zeros to a market sell order and lost almost 200M to a brokers fee Oops created a petition for it, hope I can get re-reimbursed as i rarely create petitions and rarely make these kinds of mistakes.


Whatever you do, do NOT modify the order before a GM contacts you (as soon as stuff starts selling it will be almost impossible for a GM to assist you as we do not reverse transactions between players). Either letting it stew there (hey, if someone buys anything at that price you have your profit) or cancelling it should be fine.

Of course, as I do not know the details I cannot comment on if you will be reimbursed or not, that depends on the exact details and I simply cannot go into details of individual cases on the forums.

The advise I gave above is good advice for reimbursement cases in general. The more you fiddle with it, the harder it gets for a GM to step in, thus reducing chances for reimbursement. Something goes wrong, do not touch it, immediately file a petition (the sooner the better) and file it from the client (some information is pre-prepared when filing from the client as we already know what character it was filed from and in what conditions, reducing the time for the investigation drastically).


Thanks for the advice, when the order went up, and i saw my wallet missing all that isk i about crapped myself. I did file the petition from the client with this toon while ingame, but after I modified the order back to a "reasonable" price. the brokers fee reduction is in the wallet journal though, so easy enough to prove that indeed i was in error. fingers crossed.

If you suggest i cancel the order I will do so immediately


This is petition able? Did not know that. I had the same thing happen to me last week, lost 165mil (almost 1/3 my ISK at the time). I Just kicked myself for being stupid, changed the items to the correct price, and moved on.Lol

I"m not really the Evil One, I'm just his answering service.
Velicitia
XS Tech
#32 - 2012-02-29 16:05:36 UTC
Toshiroma McDiesel wrote:
arcca jeth wrote:
GM Homonoia wrote:
arcca jeth wrote:
i accidentally added a few too many zeros to a market sell order and lost almost 200M to a brokers fee Oops created a petition for it, hope I can get re-reimbursed as i rarely create petitions and rarely make these kinds of mistakes.


Whatever you do, do NOT modify the order before a GM contacts you (as soon as stuff starts selling it will be almost impossible for a GM to assist you as we do not reverse transactions between players). Either letting it stew there (hey, if someone buys anything at that price you have your profit) or cancelling it should be fine.

Of course, as I do not know the details I cannot comment on if you will be reimbursed or not, that depends on the exact details and I simply cannot go into details of individual cases on the forums.

The advise I gave above is good advice for reimbursement cases in general. The more you fiddle with it, the harder it gets for a GM to step in, thus reducing chances for reimbursement. Something goes wrong, do not touch it, immediately file a petition (the sooner the better) and file it from the client (some information is pre-prepared when filing from the client as we already know what character it was filed from and in what conditions, reducing the time for the investigation drastically).


Thanks for the advice, when the order went up, and i saw my wallet missing all that isk i about crapped myself. I did file the petition from the client with this toon while ingame, but after I modified the order back to a "reasonable" price. the brokers fee reduction is in the wallet journal though, so easy enough to prove that indeed i was in error. fingers crossed.

If you suggest i cancel the order I will do so immediately


This is petition able? Did not know that. I had the same thing happen to me last week, lost 165mil (almost 1/3 my ISK at the time). I Just kicked myself for being stupid, changed the items to the correct price, and moved on.Lol


I'm not 100% sure, but I think the GM is trolling the guy...

if not ... bad CCP for returning ISK lost to stupidity.

One of the bitter points of a good bittervet is the realisation that all those SP don't really do much, and that the newbie is having much more fun with what little he has. - Tippia
Ettu Brute II
Republic Military School
Minmatar Republic
#33 - 2012-02-29 16:25:49 UTC  |  Edited by: Ettu Brute II
MailDeadDrop wrote:
1,505 out of 1799 is 83.7%. 16% (one out of every six) go into the special category. You and I have different ideas of what constitutes "vast majority".

Anything over 80% qualifies as a vast majority in my book.

I've made two petitions so far. The first was sorted in about 15 minutes, the second was replied to after 2 days but later timed out because (a) I was asked to manipulate my usage of the client in ways I'm not accustomed to and needed time put aside when I knew I wouldn't be disturbed and (b) I didn't know there were time limits.

Are the petition rules posted anywhere? It would have been nice to know about the time limit.

Is it permitted to petition the same thing twice? The second issue remains unsolved.
Astrid Stjerna
Sebiestor Tribe
#34 - 2012-02-29 18:10:29 UTC
Ettu Brute II wrote:
MailDeadDrop wrote:
1,505 out of 1799 is 83.7%. 16% (one out of every six) go into the special category. You and I have different ideas of what constitutes "vast majority".

Anything over 80% qualifies as a vast majority in my book.

I've made two petitions so far. The first was sorted in about 15 minutes, the second was replied to after 2 days but later timed out because (a) I was asked to manipulate my usage of the client in ways I'm not accustomed to and needed time put aside when I knew I wouldn't be disturbed and (b) I didn't know there were time limits.

Are the petition rules posted anywhere? It would have been nice to know about the time limit.

Is it permitted to petition the same thing twice? The second issue remains unsolved.


AFAIK, as long as the petition hasn't been resolved or 'not an issue'-ed, you can ask again -- just make sure you mention you didn't get back to the previous petition before it timed out. Be very careful with this, though, because repeatedly petitioning for the same issue without providing any new info may be considered an abuse of the petition system.

I can't get rid of my darn signature!  Oh, wait....
GM Nythanos
Game Master Retirement Home
#35 - 2012-02-29 19:15:18 UTC
Ezurae wrote:
Actually i still believe "add message" breaks a petition if you do it before the first GM response... Because in every single case when i added a message even if it was in a category with a fast response time (i.e. exploit or harassment) i did not recieve an answer at all. if i didnt add a message before the first gm response, then i always got a quick answer. really that cant be a coincidence....


Updating your petition won't cause us to not reply to it, reset its position in the queue, or anything like that. When a player has information to add it's best to add it to that existing petition and not withhold it. A reply won't be withheld because you added more information before getting a reply, at most any delay would be a coincidence. Smile

GM Nythanos | Senior Game Master
arcca jeth
Dark Alliance
#36 - 2012-02-29 19:36:41 UTC
Velicitia wrote:
Toshiroma McDiesel wrote:
arcca jeth wrote:
GM Homonoia wrote:
arcca jeth wrote:
i accidentally added a few too many zeros to a market sell order and lost almost 200M to a brokers fee Oops created a petition for it, hope I can get re-reimbursed as i rarely create petitions and rarely make these kinds of mistakes.


Whatever you do, do NOT modify the order before a GM contacts you (as soon as stuff starts selling it will be almost impossible for a GM to assist you as we do not reverse transactions between players). Either letting it stew there (hey, if someone buys anything at that price you have your profit) or cancelling it should be fine.

Of course, as I do not know the details I cannot comment on if you will be reimbursed or not, that depends on the exact details and I simply cannot go into details of individual cases on the forums.

The advise I gave above is good advice for reimbursement cases in general. The more you fiddle with it, the harder it gets for a GM to step in, thus reducing chances for reimbursement. Something goes wrong, do not touch it, immediately file a petition (the sooner the better) and file it from the client (some information is pre-prepared when filing from the client as we already know what character it was filed from and in what conditions, reducing the time for the investigation drastically).


Thanks for the advice, when the order went up, and i saw my wallet missing all that isk i about crapped myself. I did file the petition from the client with this toon while ingame, but after I modified the order back to a "reasonable" price. the brokers fee reduction is in the wallet journal though, so easy enough to prove that indeed i was in error. fingers crossed.

If you suggest i cancel the order I will do so immediately


This is petition able? Did not know that. I had the same thing happen to me last week, lost 165mil (almost 1/3 my ISK at the time). I Just kicked myself for being stupid, changed the items to the correct price, and moved on.Lol


I'm not 100% sure, but I think the GM is trolling the guy...

if not ... bad CCP for returning ISK lost to stupidity.


Why would a GM troll me? when they could just say "sorry dude, try to be more careful next time"..?
people make mistakes and that ISK gets consumed into a void and when it's 200M worth, it's kinda a big deal. This would be the 1st time I've made this mistake ever. So what you think is "bad CCP for returning ISK lost to stupidity" I call "Customer Service" additionally a GM can check to see what I spend on this game and probably decide, yah it might be wise to reimburse him and give him a warning that if it happens again, there won't be a reimbursement. Good thing you don't work in the Customer Service Industry, you wouldn't be in business long.
Lady Aja
#37 - 2012-02-29 20:28:19 UTC
I recently had a ship returned to my alt due to a exploit. i was expecting weeks and got a answer in a matter of a few days ( 3ish )
where is my ability to link a sig properly CCP you munters!!
Dorn Val
Ministry of War
Amarr Empire
#38 - 2012-03-02 07:21:27 UTC
I really appreciate the GMs taking the time to answer questions in threads like this one -respect!

Sandbox: An enclosed area filled with sand for children engaged in open-ended, unstructured, imaginative play. Also a place for cats to urinate and defecate...
Ettu Brute II
Republic Military School
Minmatar Republic
#39 - 2012-03-02 11:52:54 UTC
Dorn Val wrote:
I really appreciate the GMs taking the time to answer questions in threads like this one -respect!

I wish they would answer these:
Ettu Brute II wrote:
Are the petition rules posted anywhere? It would have been nice to know about the time limit.

Is it permitted to petition the same thing twice? The second issue remains unsolved.
GM Homonoia
Game Master Retirement Home
#40 - 2012-03-02 12:54:57 UTC
Ettu Brute II wrote:
Dorn Val wrote:
I really appreciate the GMs taking the time to answer questions in threads like this one -respect!

I wish they would answer these:
Ettu Brute II wrote:
Are the petition rules posted anywhere? It would have been nice to know about the time limit.

Is it permitted to petition the same thing twice? The second issue remains unsolved.



There are no set rules for petitions other than "you are not allowed to abuse the petition system, and you are not allowed to spam the petition system". The petition system is your primary tool to contact us for whatever issue or reason you may have, and there are very few limits to what that may be.

However, once a final ruling has been reached on a matter, you should not refile a petition on the same matter. If part of the issue has not been resolved then you are, of course, free to file a petition and point it out to us.

Having said that, I may try my hand at writing a guide on how to file a petition and what information to include. That is not a promise, but if I find the time I may try and do so.

Senior GM Homonoia | Info Group | Senior Game Master
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