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Petition times?

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Alyssa Cristole
Sebiestor Tribe
Minmatar Republic
#41 - 2012-03-07 11:52:23 UTC
And what about things that are time sensitive? I am on my phone so it's a pita to find the link and paste it right now, but I will update this post in a few. Basically it's a direct quote of your website which says " if you get pod killed within the first 30 days don't worry just contact a GM through our petition system for a replacement." It even goes on to say "It's a great way for new pilots to learn the petition system." On an item that only has 30 days worth of use, and then is gone, what's a reasonable amount of time on a petition? I'm currently going on five days. So let's say it gets replaced in a few days, then I get pod killed again and have to wait another week; see where I am going with this? I tried to be patient but on something that is time sensitive, four or five days is a long time to wait.
Tallian Saotome
Nuclear Arms Exchange Inc.
#42 - 2012-03-07 12:16:24 UTC
Alyssa Cristole wrote:
And what about things that are time sensitive? I am on my phone so it's a pita to find the link and paste it right now, but I will update this post in a few. Basically it's a direct quote of your website which says " if you get pod killed within the first 30 days don't worry just contact a GM through our petition system for a replacement." It even goes on to say "It's a great way for new pilots to learn the petition system." On an item that only has 30 days worth of use, and then is gone, what's a reasonable amount of time on a petition? I'm currently going on five days. So let's say it gets replaced in a few days, then I get pod killed again and have to wait another week; see where I am going with this? I tried to be patient but on something that is time sensitive, four or five days is a long time to wait.

If you get pod killed in your first 30 days, you aren't really losing anything(except maybe implants, which are pretty cheap)

Inappropriate signature removed, CCP Phantom.
Ezurae
Science and Trade Institute
Caldari State
#43 - 2012-03-07 13:12:23 UTC  |  Edited by: Ezurae
GM Nythanos wrote:
Ezurae wrote:
Actually i still believe "add message" breaks a petition if you do it before the first GM response... Because in every single case when i added a message even if it was in a category with a fast response time (i.e. exploit or harassment) i did not recieve an answer at all. if i didnt add a message before the first gm response, then i always got a quick answer. really that cant be a coincidence....


Updating your petition won't cause us to not reply to it, reset its position in the queue, or anything like that. When a player has information to add it's best to add it to that existing petition and not withhold it. A reply won't be withheld because you added more information before getting a reply, at most any delay would be a coincidence. Smile


really? i have an active harassment petition on one of my accounts which is 14 days old and still no response from any gm. The funny thing is, since then i had about 6 new harassment petitions on that same character that got an answer within about 5 minutes. Did those new petitions somehow manage to land in front of my old one in the queue? well thats a pretty ****** queue if old petitions stay at the end of the queue while new ones get a fast answer...

I find it hard to believe that its a coincidence that every petition on every of my accounts doesnt get an answer if i add a message before the first gm reply. i probably shouldnt even talk again about those petitions in EULA & TOS on this account which are about a month old right now. My plan is to just see if there will be ANY answer ever and maybe in about a year or two come back here into the forum and ask again, if you are certain that adding messages before the first reply doesnt break a petition.

Right now everything indicates that a petitions gets somehow removed from the queue if you add one or multiple messages before the very first reply of a gm (I never had a problem with adding messages AFTER the first reply though, im only talking about adding messages BEFORE the first reply)
GM Homonoia
Game Master Retirement Home
#44 - 2012-03-07 13:49:52 UTC
Ezurae wrote:
GM Nythanos wrote:
Ezurae wrote:
Actually i still believe "add message" breaks a petition if you do it before the first GM response... Because in every single case when i added a message even if it was in a category with a fast response time (i.e. exploit or harassment) i did not recieve an answer at all. if i didnt add a message before the first gm response, then i always got a quick answer. really that cant be a coincidence....


Updating your petition won't cause us to not reply to it, reset its position in the queue, or anything like that. When a player has information to add it's best to add it to that existing petition and not withhold it. A reply won't be withheld because you added more information before getting a reply, at most any delay would be a coincidence. Smile


really? i have an active harassment petition on one of my accounts which is 14 days old and still no response from any gm. The funny thing is, since then i had about 6 new harassment petitions on that same character that got an answer within about 5 minutes. Did those new petitions somehow manage to land in front of my old one in the queue? well thats a pretty ****** queue if old petitions stay at the end of the queue while new ones get a fast answer...

I find it hard to believe that its a coincidence that every petition on every of my accounts doesnt get an answer if i add a message before the first gm reply. i probably shouldnt even talk again about those petitions in EULA & TOS on this account which are about a month old right now. My plan is to just see if there will be ANY answer ever and maybe in about a year or two come back here into the forum and ask again, if you are certain that adding messages before the first reply doesnt break a petition.

Right now everything indicates that a petitions gets somehow removed from the queue if you add one or multiple messages before the very first reply of a gm (I never had a problem with adding messages AFTER the first reply though, im only talking about adding messages BEFORE the first reply)


I will have to back up my colleague here and once again state that replying or adding to petitions does NOT reset it back to the end of the queue. What you describe here sounds like a case that may need a far deeper investigation then the ones that were already answered. If a case needs some specialist knowledge or a deep investigation it may be moved to a specific GM or to a specific place in our queue system where the ones that can deal with it will be the ones accessing it. These may take a lot longer to resolve then other cases.

Senior GM Homonoia | Info Group | Senior Game Master
Ezurae
Science and Trade Institute
Caldari State
#45 - 2012-03-07 15:30:55 UTC
well i guess i'll have to take your word for it, although i always got an answer on cases very similar to those in question here if they had to be moved to a different petition queue or gm/dev. At least if i didnt add a message before the first reply...


If it really is the case, that these petitions were forwarded to specific gms/devs/departments to deal with it, i think at least a message would have been nice that these petitions have been seen and stuff is under investigation... i know it can take a while to resolve an issue or to investigate things and i have no problem with that. But i believe the first response (even if its just an "its under investigation") shouldnt take a month. i'm just talking about the very first gm response to a petition...


i guess i'll have to see how long it'll take for the first answer but somehow i think i'll really have to bring this topic back from its grave in half a year or so... Well thanks for at least replying in the topic here ;-)
leich
Nocturnal Romance
Cynosural Field Theory.
#46 - 2012-03-07 16:36:21 UTC
Some of the biggest gripes with petitions is not the time to get a response but the copy/paste anwsers you often get back even when it is a very specific issue.

In the past we lost a load of ships to a bug we petitioned and it got rejected.

we argued the point provided examples and in the end discovered how to recreate the issue.

After it was resolved and we got our ships back we were told by a group of players that it is a known issue.

How can the players know about and have bein reinburst for known issues but the GM Staff dont seem to know about it.

This has happened on more than one in game issue and the reposes from GM's seems to vary.
Alyssa Cristole
Sebiestor Tribe
Minmatar Republic
#47 - 2012-03-07 17:15:01 UTC  |  Edited by: Alyssa Cristole
Tallian Saotome wrote:
Alyssa Cristole wrote:
And what about things that are time sensitive? I am on my phone so it's a pita to find the link and paste it right now, but I will update this post in a few. Basically it's a direct quote of your website which says " if you get pod killed within the first 30 days don't worry just contact a GM through our petition system for a replacement." It even goes on to say "It's a great way for new pilots to learn the petition system." On an item that only has 30 days worth of use, and then is gone, what's a reasonable amount of time on a petition? I'm currently going on five days. So let's say it gets replaced in a few days, then I get pod killed again and have to wait another week; see where I am going with this? I tried to be patient but on something that is time sensitive, four or five days is a long time to wait.

If you get pod killed in your first 30 days, you aren't really losing anything(except maybe implants, which are pretty cheap)



Bull*****.

Cerebral Accelerator +3 to all skills.

http://wiki.eveonline.com/en/wiki/Cerebral_Accelerator

Per the website "If you loose this in the first 30 days contact a GM for a free replacement"

For a Noob, you think +3 to everything that STACKS on top of your other implants is no big deal? Someone else here did the math and they said it works out to be over a mil skill points free in the first 30 days. Every day its not plugged in is a huge loss.

Its a TIME SENSITIVE Petition. I think close to five days is long enough to wait before posting on the forums.
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