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EXEFILE Login To Be Discontinued On September 20th

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Rorhke Shardani
Royal Amarr Institute
Amarr Empire
#121 - 2016-09-06 19:53:18 UTC  |  Edited by: Rorhke Shardani
I have a Surface Book that I sometimes use to run EVE if I am away from my main gaming rig (such as travelling).

It has a dual GPU thing going on - the integrated Surface table one and there's a secondary NVIDIA GPU that seems to be housed in the keyboard portion (I am unsure on the specifics).

The only way I have been able to get the EVE client to launch on the Surface Book is to run the exefile directly, set to run in Windows 8 compatibility mode and using the NVIDIA GPU.

Any attempt to run the launcher fails miserably. It runs, accepts the login but when I try to launch the client it just hangs (exefile.exe never even appears in task manager)

Is this a known issue with the launcher ? I can only assume that there's something in the passing of settings from the launcher to the client where settings aren't getting passed over.

As it stands at the moment, desupport of the launcher means I can't use that machine for EVE any more - I realize I'm just one player out of thousands, but it would be nice if I could still use the portable device to play :)
Tsukino Stareine
Garoun Investment Bank
Gallente Federation
#122 - 2016-09-07 02:22:15 UTC
Tappits wrote:
So I have no idea why but logging in 6 clients with exe and leaving them on the log in screen with max settings was fine…. Log in 6 accounts with launcher in potato mode gfx and sit at the log in screens and its maxing out the mem and core of my gtx 980.. I have no clue why. close them re open same with exe and its fine again.

Also why does the launcher not auto close on log in?. or have an option to (minimise, why would I need to minimise? But not close?)
Thanks CCP


Try using the launcher to open them in max graphics, using lower graphics settings especially on older games can actually tax more modern cards because they are emulating older architecture rather than running it natively

Art of Explosions
Vajra Zaitsez
Eldorado Exhumers
Fractions of PI
#123 - 2016-09-07 03:02:18 UTC
CCP Devs

First of all, thanks for all the work you put into improving EvE. I really appreciate it. The vast majority of updates have been exciting and very engaging. Ship re-balances, visual environment, structure ship and effects beautification and massive updates in player structures. The list really goes on and on. The game constantly feels fresh to me.

This latest change may inject problems you may or may not have foreseen.

To give up multiple avenues of access [redundancy in case of failure] to gain greater security over accounts or potentially smoother operation may well yield none of the above. This is especially true if there is only one point of entry and no backup in case of launcher failure. The EvE.exe file is that backup if the launcher is not working.

A minority of posters indicate they have no problem with the new launcher. It seems the majority of posters have encountered problems. Albeit many are minor issues, some are significant enough to prevent playing at all.

Single account or multibox players will likely re-evaluate the number of subscriptions maintained if they fundamentally cannot access what they are paying for.

I sincerely hope CCP will give serious consideration to delaying this decision and ensuring that subscribers continue to have as much access as possible to content that they are paying for in whatever future decision is made.

Thank you CCP for what has been an excellent gaming experience for me in this universe called New Eden. I hope to be able to play for a long time to come.
Nakaara Adahsa
Deep Void Enterprises
#124 - 2016-09-07 03:38:14 UTC
Tsukino Stareine wrote:
Nakaara Adahsa wrote:
Tsukino Stareine wrote:


Personally I've never had any issue with the new launcher, it's worked perfectly for me for almost 6 months. I mean those of you who have had issues with it, have you ever even thought it might be a problem on your end?

Within IT support (my profession) 9 times out of 10 when an issue a customer arises it's going to be a local issue as we have safeguards and monitoring tools to tell us when it's affecting a large percentage of our users.

.


Client authorization issues across a network are much more likely to be a problem in either the client or server software specific to the application unless other unrelated programs are affected as well. CCP controls most of the software involved at both ends. That the problems may be intermittent or perhaps only affecting a small number of users doesn't mean CCP isn't at fault. Software errors can manifest in many ways.

Unfortunately, CCP has a long history of ignoring customer complaints. This looks like it will be another case of it. However, most players won't pay for a game they repeatedly can't access. CCP may finally screw a lot of folks over in a way that can't be ignored.


Unlikely, client authorisation can be logged so CCP either don't care (unlikely as that's counter-intuitive to making money) or it's not an issue.

As all of the complaints in this thread have been about opening the launcher or losing profiles I'm going to go with the latter.

Also your comment about them controlling software in both ends: utter bollocks.

CCP only control one thing and that's the launcher, the client machine can literally be anything. You can't expect everything to be supported, that's just not economically viable.


Actually, client authorization issues can only be logged by CCP if either (1) the launcher actually reaches the server at some point but fails to complete all aspects of the handshaking/authorization, or (2) the launcher tracks login failures, stores the info somewhere, and then sends it later on to the server once a connection can be established at some point. Case #1 is more likely to have been implemented than case #2, but even more likely is that client-side failures never get reported or logged on CCP's server. Otherwise they would know about these problems and have fixed them years ago, right? Because they take their customers seriously, right?

CCP does in fact control most of the at-risk software on both ends, both client and server. If they don't control the server, then why are most of us here paying them money? :-)

It's true that CCP is not responsible for the operating system or network device drivers, but the reliability of those software components is usually much higher than application software. Some 99+% of the time, the weak link is the app, not the OS. I'd lower that percentage if we were talking about graphics display issues, but that's not the case here.

Some of the strongest evidence that most of the launcher problems described on this thread are most probably CCP's fault is that people regard the Exefile game client as the reliable solution. If the issues were with a given player's OS, computer hardware, software confiiguration, etc, it is fairly likely that Exefile would be affected as well. However, the core message on this thread has been "don't take Exefile login away".

There is something different about Exefile: maybe it uses a simpler login process with fewer server-side infrastructure dependencies, maybe it's an older more mature implementation, or maybe it's just been better tested/debugged by CCP. I'd bet the latter is a significant factor at work here. If you were a CCP developer or tester trying to get your work done, would you use the launcher most of the time, or just login directly via the Exefile client? The latter would be more consistent with most software organizations I've worked in.

CCP needs to start taking the launcher issues seriously if they follow through with their Exefile changes, or some/many players will just disappear and take their money elsewhere.
IcewaterKat
#125 - 2016-09-07 04:12:55 UTC  |  Edited by: IcewaterKat
It's nice to see that steps are being taken for dealing with the clone state.

I guess more time and effort will be placed into improving the working functionality of the launcher with preexisting issues. I'm thinking it's a bit of a stretch cutting off the EXE early until a time closer to the Clone States starting. That seems to be more of a knee jerk reaction than trying to solve existing issues for why legitimate players would prefer the EXE over the Launcher.

Things don't seem to be running smoothly at CCP and drastic actions and changes are being implemented with a heavy hand. Hard, fast and heavy work for blowing stuff up online, but changes to the game and the access points to New Eden that need to remain smooth with a gradual progression maintains stability with current players. This makes people nervous. Older players get skeptical and newer players get leery. Potential new players run away. Drastic changes, beyond the Clone States, such as game interface, logging in, user security are terms that most gamers want to know beforehand that they work and have little to no issue. Dropping the logging in via EXE, within a short period of time after a big announcement for a drastic change that is upcoming might (usually does) show that it's being rushed and will be glitchy.

If Clone States don't turn out like flipping a switch and it's an simple option...then it will hurt EVE greatly. People will question CCP's ability and solvency and lose players faster than they hope to gain with Clone States.

MAKE SURE YOU HAVE AN EMERGENCY OFF BUTTON!!!!

Still not angry
Still not happy
Still my worry builds


I have a solution that would allow a wide range of account, multi-account, alpha account, control that would work but your tech guys would hate me and find ways to do evil things to me with gummy bears and cod liver oil. MAC algorithms generating individual 'tokens' for registered computers from player accounts with verification of master accounts to that device or to multiple devices verified online before logging in. It's ugly, but other than a potential change to the EULA, and background coding, it would be seamless...after online player account management is completed by the player, which would mainly be for multiple account users. Single accounts wouldn't need to do more than log on from a new device, then verify it online, before game access is granted, and only have to do the process once for one computer. A kind of 1 time 2FA of sorts. It's not impossible, as it exists already, it's just something that the code is a pain to deal with and 'impossible' is used because it sucks so bad. Take the leap to ensure that the game and the players are protected, and allow yourself the complete control of how people access the game without the players feeling the pinch of security.

Kats loves cheese more than mouses. :p
Serg Sinist
ISEEU Corporation
Observatory Great Bear
#126 - 2016-09-07 06:27:27 UTC
Before turn off login in exefile.exe write your launcher in C\C++ without QT5 web processes.
Tsukino Stareine
Garoun Investment Bank
Gallente Federation
#127 - 2016-09-07 06:42:24 UTC
Nakaara Adahsa wrote:
Tsukino Stareine wrote:
Nakaara Adahsa wrote:
Tsukino Stareine wrote:


Personally I've never had any issue with the new launcher, it's worked perfectly for me for almost 6 months. I mean those of you who have had issues with it, have you ever even thought it might be a problem on your end?

Within IT support (my profession) 9 times out of 10 when an issue a customer arises it's going to be a local issue as we have safeguards and monitoring tools to tell us when it's affecting a large percentage of our users.

.


Client authorization issues across a network are much more likely to be a problem in either the client or server software specific to the application unless other unrelated programs are affected as well. CCP controls most of the software involved at both ends. That the problems may be intermittent or perhaps only affecting a small number of users doesn't mean CCP isn't at fault. Software errors can manifest in many ways.

Unfortunately, CCP has a long history of ignoring customer complaints. This looks like it will be another case of it. However, most players won't pay for a game they repeatedly can't access. CCP may finally screw a lot of folks over in a way that can't be ignored.


Unlikely, client authorisation can be logged so CCP either don't care (unlikely as that's counter-intuitive to making money) or it's not an issue.

As all of the complaints in this thread have been about opening the launcher or losing profiles I'm going to go with the latter.

Also your comment about them controlling software in both ends: utter bollocks.

CCP only control one thing and that's the launcher, the client machine can literally be anything. You can't expect everything to be supported, that's just not economically viable.


Actually, client authorization issues can only be logged by CCP if either (1) the launcher actually reaches the server at some point but fails to complete all aspects of the handshaking/authorization, or (2) the launcher tracks login failures, stores the info somewhere, and then sends it later on to the server once a connection can be established at some point. Case #1 is more likely to have been implemented than case #2, but even more likely is that client-side failures never get reported or logged on CCP's server. Otherwise they would know about these problems and have fixed them years ago, right? Because they take their customers seriously, right?

CCP does in fact control most of the at-risk software on both ends, both client and server. If they don't control the server, then why are most of us here paying them money? :-)

It's true that CCP is not responsible for the operating system or network device drivers, but the reliability of those software components is usually much higher than application software. Some 99+% of the time, the weak link is the app, not the OS. I'd lower that percentage if we were talking about graphics display issues, but that's not the case here.

Some of the strongest evidence that most of the launcher problems described on this thread are most probably CCP's fault is that people regard the Exefile game client as the reliable solution. If the issues were with a given player's OS, computer hardware, software confiiguration, etc, it is fairly likely that Exefile would be affected as well. However, the core message on this thread has been "don't take Exefile login away".

There is something different about Exefile: maybe it uses a simpler login process with fewer server-side infrastructure dependencies, maybe it's an older more mature implementation, or maybe it's just been better tested/debugged by CCP. I'd bet the latter is a significant factor at work here. If you were a CCP developer or tester trying to get your work done, would you use the launcher most of the time, or just login directly via the Exefile client? The latter would be more consistent with most software organizations I've worked in.

CCP needs to start taking the launcher issues seriously if they follow through with their Exefile changes, or some/many players will just disappear and take their money elsewhere.


So much stuff you've written makes no sense. You correctly identified that they can only log things if a failed login happened to reach the server or that the launcher records crashes. If either of those things do not happen, how the hell else can we get the data? Player reports.

A vocal minority QQing in a forum thread does not warrant a full scale investigation or turning back on a decision that has been in the making for months.

And you're wrong again CCP can only make their software as compatible with systems that they deem their players use often. They cannot code for contingencies of every individual and cover every eventuality, that's not economically viable. Network is also a huge factor, as people from all over the world play this game their ISPs will of course have different routing, traffic shaping and priorities. Most people will also not know how to configure their routers to optimally use these applications.

There's just so many variables that you have to accept some leakage and the fact you think I'm only talking about OS shows you have very little experience in deploying new software to a large number of machines, something I do every few months and even then it's a pain in the ass with an inventory of NEAR IDENTICAL computers.

Finally I believe the way the launcher works is just entering your information to the existing exefile login screen and just bypasses it instead. If it doesn't work then it's probably something to do with your network or possible software conflict or even malware. It makes no sense that CCP would not test the launcher in multiple common platforms before removing the old one, which is happening now.

Art of Explosions
Assia Eko
Sebiestor Tribe
Minmatar Republic
#128 - 2016-09-07 07:16:16 UTC
Hello,

I used to login through a SSH Tunnel that is installed on my main computer at home for security reasons, and in order to log in from places with unsafes connections (airport, train station, public wifi, work..)

I was using the /server:127.0.0.1 option in the shortlink to exefile.exe.

Will it still be possible to add such option to the executable via the launcher ?

Thank you,

Assia
TigerXtrm
KarmaFleet
Goonswarm Federation
#129 - 2016-09-07 09:28:29 UTC
MDK-1 wrote:
ACCOUNT MANAGEMENT

  • Allow Exefile Launch (x)
  • Disallow Exefile Launch ( )


    • Disclaimer: Even though you have been playing this game for years without being injected or hacked we wish to dumb down your experience even more than usual, please tick the next box to show you are a grumpy old fart and don't want to change what works (x)




    Slight sarcasm but you get the picture....


    Entitled user asking for a toggle switch. Check.

    Bingo card is almost full guys. Keep it up.

    My YouTube Channel - EVE Tutorials & other game related things!

    My Website - Blogs, Livestreams & Forums
    CCP Darwin
    C C P
    C C P Alliance
    #130 - 2016-09-07 10:15:26 UTC  |  Edited by: CCP Darwin
    Edit: I would recommend that if you're having specific launcher issues that you post in the Eve Launcher forum or make a support ticket here.

    CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
    Emrys Alf
    Imperial Academy
    Amarr Empire
    #131 - 2016-09-07 10:23:44 UTC  |  Edited by: Emrys Alf
    Makkuro Tatsu wrote:
    Emrys Alf wrote:
    A major change with little warning that effects a lot of people done by folk it seem who are not aware of what it is like to play.

    "Little warning" as in it has been known to be in the pipe for a year? Let's not get into another unfounded iteration of "players were kept in the dark".


    Known?? First I ever hear of it was yesterday. No one I have talked to so far was ever aware of this coming.. According to the posting this is due to free accounts which we all heard about a few days ago...

    Quote:
    The launcher is not perfect yet, but for me it works in almost all cases, with multiple accounts, on both Mac OS X and Windows. The one issue I experience, and seldom, is that the launcher forgets previously pinned accounts, which can be a slight inconvenience or major irritation depending on the number of accounts a player uses. Switching between servers sometimes brings them back for me, but that's the one issue I'd like to see fixed.


    On the mac with multiple accounts. having just two open will cause a crash or freeze of one of the accounts after 20 minutes. Multiple Mac's tried big and small.

    Forgetting one account I can live with which is what I do on my Main 2 computers. I use the launcher and if it forgets it is only one account to readd. With 10 that is a long ass process. Fustrating and frequent!

    Then there are the times where the launcher can not connect to CCP where as the app/exe does. I do this at least once every month or so on Mac's and Windows..
    Krystal Lee
    Doomheim
    #132 - 2016-09-07 11:01:15 UTC  |  Edited by: Krystal Lee
    I am seeing a noticeable pattern of those supporting this idea having no more than a couple accounts, but what about those of us with 20+ active subs at any given time. The new launcher does not properly support this many clients reliably in any way that is acceptable.

    So are multiboxers being pushed from eve, if so you could save us all some time and just tell us instead of changing things till we no longer can play the same way we have since the early 2000's. I started playing eve because i enjoyed what it was.

    Theres a reddit thread from last year when ccp announced plans to do this with Carnyx , and the same issues voiced then are still the same ones we see being discussed now. Maybe ccp should actually discuss this with those that this will impact the most before changing what isnt broken.
    Steve Ronuken
    Fuzzwork Enterprises
    Vote Steve Ronuken for CSM
    #133 - 2016-09-07 11:33:27 UTC
    Tsukino Stareine wrote:

    Finally I believe the way the launcher works is just entering your information to the existing exefile login screen and just bypasses it instead. If it doesn't work then it's probably something to do with your network or possible software conflict or even malware. It makes no sense that CCP would not test the launcher in multiple common platforms before removing the old one, which is happening now.



    The launcher works by talking to the SSO login server, and getting an access token. This token is then passed to the exefile and used for auth. Username and password are never passed to the exefile.

    Woo! CSM XI!

    Fuzzwork Enterprises

    Twitter: @fuzzysteve on Twitter
    Vitank
    State War Academy
    Caldari State
    #134 - 2016-09-07 11:35:01 UTC  |  Edited by: Vitank
    CCP Darwin wrote:
    Rorhke Shardani wrote:
    Any attempt to run the launcher fails miserably. It runs, accepts the login but when I try to launch the client it just hangs (exefile.exe never even appears in task manager)


    A troubleshooting step that I've seen resolve some issues where the launcher appears to work fine but the client won't start:

    Exit the launcher.

    Navigate to C:\ProgramData\CCP\Eve\SharedCache (or wherever your shared cache is located, if you've chosen a nonstandard location.)

    Delete the directory named "tq" and all of its contents.

    Start the launcher and launch the game.

    Let me know if that helps.



    Good day,

    I normally never comments on these type of post, but i must admit, this statement angered me as a coder myself. The steps stated above is a work around until the software is patch to allow such feature to be performed automatically.

    No users should EVER have to dig in the file system to perform any tasks related to EVE client. The fact that we have been has become the "norm" is proof that the launcher is not ready and needs to be polished a little bit more. We are not doing 1998 coding / patching it's 2016 for crying out loud. Still, this type of expectancy from CCP is truly driving customer away! There are normal users with basic computer skills that enjoy this game, not everyone can write Java/vba/vb.net/etc codes to get things done on their machines or even feel comfortable to go in their file system and start deleting files.

    I'm all for tweaking the range of issues by removing unsupported version of software (WINXP, DX9, etc) but moving to quickly to a unpolished launcher will only affect your brand in a negative way resulting in more re-install of the game / more download BW usage from your side.

    Think of the launcher is the "window into" your game. No matter how good the inside is, if no one can get pass the window shopping, it failed it's purpose.

    All this to say, please ensure these type of steps and troubleshooting guides should be coded for. There should be no need for these type of things to be done by the user manually. It's just poor planning, IMHO.

    Vitank
    TheSmokingHertog
    Julia's Interstellar Trade Emperium
    #135 - 2016-09-07 11:52:44 UTC
    Vitank wrote:
    CCP Darwin wrote:
    Rorhke Shardani wrote:
    Any attempt to run the launcher fails miserably. It runs, accepts the login but when I try to launch the client it just hangs (exefile.exe never even appears in task manager)


    A troubleshooting step that I've seen resolve some issues where the launcher appears to work fine but the client won't start:

    Exit the launcher.

    Navigate to C:\ProgramData\CCP\Eve\SharedCache (or wherever your shared cache is located, if you've chosen a nonstandard location.)

    Delete the directory named "tq" and all of its contents.

    Start the launcher and launch the game.

    Let me know if that helps.



    Good day,

    I normally never comments on these type of post, but i must admit, this statement angered me as a coder myself. The steps stated above is a work around until the software is patch to allow such feature to be performed automatically.

    No users should EVER have to dig in the file system to perform any tasks related to EVE client. The fact that we have been has become the "norm" is proof that the launcher is not ready and needs to be polished a little bit more.

    I'm all for twerking the range of issues by removing unsupported version of software (WINXP, DX9, etc) but moving to quickly to a unpolished launcher will only affect your brand in a negative way.

    Think of the launcher is the "window into" your game. No matter how good the inside is, if no one can get pass the window shopping, it failed it's purpose.

    All this to say, please ensure these type of steps and troubleshooting guides should be coded for. There should be no need for these type of things to be done by the user manually. It's just poor planning, IMHO.

    Vitank


    Maybe they should make a list with buttons somewhere;

    * [remove TQ folder]
    * [workaround x]

    etc...

    "Dogma is kind of like quantum physics, observing the dogma state will change it." ~ CCP Prism X

    "Schrödinger's Missile. I dig it." ~ Makari Aeron

    -= "Brain in a Box on Singularity" - April 2015 =-
    Absolute Intoleranto
    Doomheim
    #136 - 2016-09-07 12:07:42 UTC  |  Edited by: Absolute Intoleranto
    Most of the time I dont understand why people are complaining so much.

    Dx11 runs.
    My launcher works.
    The game crashes rarely.

    The old icons got replaced with better ones = shitstorm
    The support for the old API ends, for the game can technically evolve = shitstorm
    New launcher to make things easier = shitstorm
    Alphas get announced, while nothing changes for the subscribers = shitstorm
    After literally every announcement people start to complain.

    Its like the community exists of frustrated old men that wish the world would never change and therefor fail to adapt to anything.

    Yesterday I read some topics on the SC forum. One thing that gets repeated over and over is "No EVE player loves EVE, they all hate it and therefor bash CCP for any changes/announcement."

    One may first laugh about that, but coming back to the forum and what does every player see? Exactly what was stated.
    You may be a minority, maybe not. I dont know. The only thing I know is, that I dont have your issues. And the people I know who play the game also dont have to deal with them.

    So my question is, what the **** are you doing with your system?
    You should ask this question yourself!

    Others complain about ISBoxer. EVE wasnt intended to support several accounts on one system. You should be thankful for CCP not to forbid it like other companies do. Yes I know, money is also a reason why its allowed. But still, I think its pretty arrogant to complain about that. Even though CCP did not make that program.


    Of course I will not encourage CCP to ignore all these complains, because that would be equally arrogant.
    The only compromis I can think of is to delay such a change.
    Maybe there are some flaws.


    Still it makes me sad. Elite got announced and I did not care. SC got announced and I did not care. NMS got announced and I did not care.

    But whenever I come back to this forum it makes me worry.
    Because that kind of attitude is toxic for the community. This is something that truly hurts the developers, the game and the community.
    For some hardcore players that a lot of you allegedly are you are really squeamish.

    Absolute
    Krystal Lee
    Doomheim
    #137 - 2016-09-07 12:14:47 UTC  |  Edited by: Krystal Lee
    Absolute Intoleranto wrote:
    Most of the time I dont understand why people are complaining so much.



    Others complain about ISBoxer. EVE wasnt intended to support several accounts on one system. You should be thankful for CCP not to forbid it like other companies do. Yes I know, money is also a reason why its allowed. But still, I think its pretty arrogant to complain about that. Even though CCP did not make that program.


    Absolute


    Ill safety assume you dont own capitals.

    Also, as i stated maybe they should discuss this with those of us this actually affects.
    March rabbit
    Aliastra
    Gallente Federation
    #138 - 2016-09-07 12:17:28 UTC
    Ilian Amarin wrote:
    EDIT: BUT PLEASE FOR EVERYONES SANITY STOP MAKING THE LAUNCHER FORGET ALL MY ACCOUNTS IF I LEAVE IT OPEN FOR TOO LONG!

    Already bug-reported. Answer was: 'Logs show nothing. Bug closed'

    The Mittani: "the inappropriate drunked joke"
    Absolute Intoleranto
    Doomheim
    #139 - 2016-09-07 13:00:43 UTC  |  Edited by: Absolute Intoleranto
    Krystal Lee wrote:
    Ill safety assume you dont own capitals.

    Also, as i stated maybe they should discuss this with those of us this actually affects.



    Thats correct. I dont own capitals.

    About the second sentence.
    I only had one problem with my acc. Contacted the support, 20-40 minutes later that problem was solved.
    A friend of mine got impressed and that was one of the reasons I got him to try and subscribe.

    My experience with EVE and CCP is mostly positive.

    Maybe thats why I have a hard time to understand all the complains.
    Tsukino Stareine
    Garoun Investment Bank
    Gallente Federation
    #140 - 2016-09-07 13:15:36 UTC
    I feel people are complaining to the wrong people here. You should be QQing to isboxer devs to create a workaround

    Art of Explosions