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2015-11-12 - Post Downtime Skill Training Issue Resolved!

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Zemenophob
State War Academy
Caldari State
#181 - 2015-11-19 12:13:25 UTC  |  Edited by: Zemenophob
CCP Habakuk wrote:
Hi all!

The missing training time has now been reimbursed in the form of unallocated skill points for those affected by this bug. See this Evelopedia page for instructions on using them.

The amount of reimbursed skill points will in most cases be slightly higher than the real amount of lost skill points, depending on your exact attributes and implants.

If you are still missing skill points and you do not have an open support ticket: Please write a support ticket, as you were probably a victim to a different bug.
If you are still experiencing problems with the skill queue (we are aware of further problems): Please write a bug report (press F12 ingame and then "Report Bug").



i dont think the SP reimbursed is the correct amount cause the days i lost times SP per day dont add up to the reimbursed skill . I think you ignored the effect of the Blood raider totally .

I needed 3 days to finish a x5 rank skill 16Days training starting from the beginning thats 13x60K=780K SP give or take i got back something like 550K .
CCP Habakuk
C C P
C C P Alliance
#182 - 2015-11-19 12:19:00 UTC
Zemenophob wrote:
i dont think the SP reimbursed is the correct amount cause the days i lost times SP per day dont add up to the reimbursed skill . I think you ignored the effect of the Blood raider totally .

I needed 3 days to finish a x5 rank skill 16Days training starting from the beginning thats 13x60K=780K SP give or take i got back something like 550K .

This is correct - Blood Raider Boosters were ignored for this skill point reimbursement. If you think that you should have received extra skill points for the Blood Raider boosters then please send a support ticket.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Zemenophob
State War Academy
Caldari State
#183 - 2015-11-19 12:40:59 UTC
CCP Habakuk wrote:
Zemenophob wrote:
i dont think the SP reimbursed is the correct amount cause the days i lost times SP per day dont add up to the reimbursed skill . I think you ignored the effect of the Blood raider totally .

I needed 3 days to finish a x5 rank skill 16Days training starting from the beginning thats 13x60K=780K SP give or take i got back something like 550K .

This is correct - Blood Raider Boosters were ignored for this skill point reimbursement. If you think that you should have received extra skill points for the Blood Raider boosters then please send a support ticket.


But calculating like that means that every capsuleer that had a long skill 15~30days in his skill queue and used the blood raider booster lost skills points(didnot get the right amount reimbursed) . Why dont CCP check the logs for consumed boosters+Biology skill for duration and add the correct amount cause i dont remember the exact numbers .
Singur Augurao
Mohist Army
Mohist Alliance
#184 - 2015-11-19 12:42:59 UTC
Zemenophob wrote:
CCP Habakuk wrote:
Zemenophob wrote:
i dont think the SP reimbursed is the correct amount cause the days i lost times SP per day dont add up to the reimbursed skill . I think you ignored the effect of the Blood raider totally .

I needed 3 days to finish a x5 rank skill 16Days training starting from the beginning thats 13x60K=780K SP give or take i got back something like 550K .

This is correct - Blood Raider Boosters were ignored for this skill point reimbursement. If you think that you should have received extra skill points for the Blood Raider boosters then please send a support ticket.


But calculating like that means that every capsuleer that had a long skill 15~30days in his skill queue and used the blood raider booster lost skills points(didnot get the right amount reimbursed) . Why dont CCP check the logs for consumed boosters+Biology skill for duration and add the correct amount cause i dont remember the exact numbers .


Might be because everyone in this thread pushed them to solve this asap?!
Zemenophob
State War Academy
Caldari State
#185 - 2015-11-19 12:49:20 UTC
Singur Augurao wrote:


Might be because everyone in this thread pushed them to solve this asap?!


The problem affects users that had long skills and trained the skill that got reset x days with blood raider booster and y days without and got back (x+y) days amount of skillpoints without booster .
Yann Lafisques
Center for Advanced Studies
Gallente Federation
#186 - 2015-11-19 12:54:23 UTC
Singur Augurao wrote:


Might be because everyone in this thread pushed them to solve this asap?!


With good reason... SP = time = real life $$$$ spent on a sub...
CCP Habakuk
C C P
C C P Alliance
#187 - 2015-11-19 12:59:38 UTC  |  Edited by: CCP Habakuk
Zemenophob wrote:

But calculating like that means that every capsuleer that had a long skill 15~30days in his skill queue and used the blood raider booster lost skills points(didnot get the right amount reimbursed) . Why dont CCP check the logs for consumed boosters+Biology skill for duration and add the correct amount cause i dont remember the exact numbers .

This would have complicated the script to gather the reimbursement data quite a bit (which might have delayed it further or increased the risk of incorrect reimbursements) and it only affected a small percentage of the total amount of characters which lost skill points.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Ashron Kahad
Inkunen Enterprise
#188 - 2015-11-19 13:37:06 UTC
I did not get any SP back even though I lost about 8 days training.

I was using the booster.
Pantaira
Ministry of War
Amarr Empire
#189 - 2015-11-19 13:41:55 UTC
Thanks for the update - and yes, it has fixed my situation. o7
Kaelynne Rose
WTB Somalians
#190 - 2015-11-19 13:56:41 UTC
CCP Habakuk wrote:
Zemenophob wrote:

But calculating like that means that every capsuleer that had a long skill 15~30days in his skill queue and used the blood raider booster lost skills points(didnot get the right amount reimbursed) . Why dont CCP check the logs for consumed boosters+Biology skill for duration and add the correct amount cause i dont remember the exact numbers .

This would have complicated the script to gather the reimbursement data quite a bit (which might have delayed it further or increased the risk of incorrect reimbursements) and it only affected a small percentage of the total amount of characters which lost skill points.

Small percentage?
How do you know that?
So you were aware of this issue yet said it "was a small percentage of players" so just ignored it and didnt even mention it til asked

Also the Blood Raider event ended 10days prior to this debacle and hell code being implemented
In eve skill trains over 10days are commonplace, and im sire more than a "small percentage of players" used a Blood Acc. And had a train longer than 10days.

If its ignorance, incompetence, or just plain apathy, please just us the real and valid excuse for this.
Thanks
Johny Rambo
Eastern Windmill
#191 - 2015-11-19 14:07:52 UTC
CCP Habakuk wrote:

This would have complicated the script to gather the reimbursement data quite a bit (which might have delayed it further or increased the risk of incorrect reimbursements) and it only affected a small percentage of the total amount of characters which lost skill points.

One of my characters lost 4.6m SP (yes, 2.5 months of training), I raised support ticket the same day issue happened and how much I had reimbursed?
2250 SP (yes, two thousands two hundred fifty skill points).
When will the rest of my missing skill points be reimbursed?
Leanta Fusion
Airrama Rems Corporation
#192 - 2015-11-19 15:00:59 UTC
Thank you.
Got more than lost. 268k insted of 256k.Big smile
Anize Oramara
WarpTooZero
#193 - 2015-11-19 15:02:51 UTC
Johny Rambo wrote:
CCP Habakuk wrote:

This would have complicated the script to gather the reimbursement data quite a bit (which might have delayed it further or increased the risk of incorrect reimbursements) and it only affected a small percentage of the total amount of characters which lost skill points.

One of my characters lost 4.6m SP (yes, 2.5 months of training), I raised support ticket the same day issue happened and how much I had reimbursed?
2250 SP (yes, two thousands two hundred fifty skill points).
When will the rest of my missing skill points be reimbursed?


What were you training Titan 5? Shocked

A guide (Google Doc) to Hi-Sec blitzing and breaking the 200mill ISK/H barrier v1.2.3
Hardcore Nightmare
Federal Navy Academy
Gallente Federation
#194 - 2015-11-19 15:15:10 UTC
CCP , can you guys come clean and say you tried to "fix" the queue'ing of long skill trains with the Blood Raider buff and that most of the people who are missing SP are people that made use of that?

And if the above is true, the problem I have with this type of action is that if you happened to queue the right length skill train so that it finished just BEFORE you made the "fix" then you benefited. Anyone who had a long skill train that ended the day of the fix or longer got shafted. You should have just let your user-base be happy with a 1/3 increase in SP for a while , now you've turned the BR event that everyone liked into a sour-grapes event.
Shailagh
6Six6Six6Six
#195 - 2015-11-19 15:20:40 UTC
Hardcore Nightmare wrote:
CCP , can you guys come clean and say you tried to "fix" the queue'ing of long skill trains with the Blood Raider buff and that most of the people who are missing SP are people that made use of that?

And if the above is true, the problem I have with this type of action is that if you happened to queue the right length skill train so that it finished just BEFORE you made the "fix" then you benefited. Anyone who had a long skill train that ended the day of the fix or longer got shafted. You should have just let your user-base be happy with a 1/3 increase in SP for a while , now you've turned the BR event that everyone liked into a sour-grapes event.

I had 1 account do AWU5 one do Drone Interfacing 5 and one a cruiser 5 all using the "dont update your skillqueue after using BR accelerator trick.

Key is i just play mostelt World of Warships and Fallout lately so i havent logged in. So i didnt get the bug, i won pal. I won!
Dont log in and the trick works
Anize Oramara
WarpTooZero
#196 - 2015-11-19 15:27:12 UTC
Shailagh wrote:
Hardcore Nightmare wrote:
CCP , can you guys come clean and say you tried to "fix" the queue'ing of long skill trains with the Blood Raider buff and that most of the people who are missing SP are people that made use of that?

And if the above is true, the problem I have with this type of action is that if you happened to queue the right length skill train so that it finished just BEFORE you made the "fix" then you benefited. Anyone who had a long skill train that ended the day of the fix or longer got shafted. You should have just let your user-base be happy with a 1/3 increase in SP for a while , now you've turned the BR event that everyone liked into a sour-grapes event.

I had 1 account do AWU5 one do Drone Interfacing 5 and one a cruiser 5 all using the "dont update your skillqueue after using BR accelerator trick.

Key is i just play mostelt World of Warships and Fallout lately so i havent logged in. So i didnt get the bug, i won pal. I won!
Dont log in and the trick works

Winning at eve means not logging in. We all already knew this. Pirate

A guide (Google Doc) to Hi-Sec blitzing and breaking the 200mill ISK/H barrier v1.2.3
Shailagh
6Six6Six6Six
#197 - 2015-11-19 15:31:12 UTC
Anize Oramara wrote:
Shailagh wrote:
Hardcore Nightmare wrote:
CCP , can you guys come clean and say you tried to "fix" the queue'ing of long skill trains with the Blood Raider buff and that most of the people who are missing SP are people that made use of that?

And if the above is true, the problem I have with this type of action is that if you happened to queue the right length skill train so that it finished just BEFORE you made the "fix" then you benefited. Anyone who had a long skill train that ended the day of the fix or longer got shafted. You should have just let your user-base be happy with a 1/3 increase in SP for a while , now you've turned the BR event that everyone liked into a sour-grapes event.

I had 1 account do AWU5 one do Drone Interfacing 5 and one a cruiser 5 all using the "dont update your skillqueue after using BR accelerator trick.

Key is i just play mostelt World of Warships and Fallout lately so i havent logged in. So i didnt get the bug, i won pal. I won!
Dont log in and the trick works

Winning at eve means not logging in. We all already knew this. Pirate

I ment that i won using the Accelerator SP Trick.
Anytime you have an accelerator juat before it ends you queue a giant skill and it keeps training at that rate.
Ccp tried to fix this which started this debacle, yet i didnt log in yet so queue never resetted according to their new code.
So i won by using the BR Accelerator for like a month after they are supposed to stop.
Anize Oramara
WarpTooZero
#198 - 2015-11-19 15:34:54 UTC  |  Edited by: Anize Oramara
I know, what I mean was by not logging into eve you won (The specfics of what you won doesn't matter much). This is a well known feature of eve.

A guide (Google Doc) to Hi-Sec blitzing and breaking the 200mill ISK/H barrier v1.2.3
Johny Rambo
Eastern Windmill
#199 - 2015-11-19 15:41:43 UTC
Anize Oramara wrote:

What were you training Titan 5? Shocked

Nope.
I set my training queue 2.5 months before the incident.
On the problematic day, last skill in the queue was finishing so I logged in after midnight on 13th (since CCP said issue was resolved) to set new skills in the queue (which I couldn't set earlier due to dependencies).

What welcomed me, was my queue reverted to the state it was at 2.5 months earlier, 4.6m SP lost on character, first skill in my old-new list being stuck at 'completion imminent' and total mess.
I raised support ticket right away and was told to wait for reimbursement.
And it arrived today, in the form of 2250 SPs...
Well done CCP :/
CCP Habakuk
C C P
C C P Alliance
#200 - 2015-11-19 16:32:42 UTC
Johny Rambo wrote:
CCP Habakuk wrote:

This would have complicated the script to gather the reimbursement data quite a bit (which might have delayed it further or increased the risk of incorrect reimbursements) and it only affected a small percentage of the total amount of characters which lost skill points.

One of my characters lost 4.6m SP (yes, 2.5 months of training), I raised support ticket the same day issue happened and how much I had reimbursed?
2250 SP (yes, two thousands two hundred fifty skill points).
When will the rest of my missing skill points be reimbursed?



Please contact our customer support to get this fixed.
Feel free to also send me an eve-mail or bug report with details about this - possibly you were victim to a different bug in this case.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing