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2015-11-12 - Post Downtime Skill Training Issue Resolved!

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Malchoir Skir
Republic University
Minmatar Republic
#121 - 2015-11-13 18:42:54 UTC
Submitted bug reports, since I wasn't using an accelerator at the time, wasn't logged in and my skill queues are still off by 20 hours.
Petar Harad
Justified and Ancient
#122 - 2015-11-13 19:59:22 UTC
CCP Habakuk wrote:
... I don't think that firing me and my programmer would help you in any way now, but this will need to be decided by our manager.
Let your manager know he should not fire you. Mistakes were made, but you have been helpfull and on the case. Thanks for that.

Now I will wait for the lost skill points to be given out. Big smile

...without the signatures, the world has descended into chaos. No one knows how long we have left...CCP Falcon
PewvPew
Kublai Khan Holdings
#123 - 2015-11-13 21:08:49 UTC
I believe I may have 3 characters' skill queues affected by this bug.
How can I verify?
Casey Ambraelle
VoidRunner's Inc.
#124 - 2015-11-13 22:56:10 UTC
Lost about 8 days of Drone Durability training glad its been fixed
Armadar
State War Academy
Caldari State
#125 - 2015-11-14 09:08:55 UTC
Dear Support!
Today I faced a problem, that yesterday in the training queue the advanced weapon upgrades lvl5 skill had 10 days back. After today's patch entered the game and the skill has 18 days 20 hours and the Heavy Drone Operation lvl5 also lost two days. Jump clone change did not happen and it was no traning pause. I want you to look at what kind of error was this, and please give back the lost days.
Regards, armadar
Nometh Xergent
#126 - 2015-11-14 09:39:26 UTC  |  Edited by: Nometh Xergent
Ahhhhhhhhhhh the 17:th.

“I’ve always loathed the necessity of sleep. Like death, it puts even the most powerful men on their backs.”
Jareda Graeme
Ministry of War
Amarr Empire
#127 - 2015-11-15 13:56:46 UTC
Had less than 12 hours to go for Advanced Weapons Upgrades, a 37 day timesink...was reset to another 19 days to go...I am not happy Cry
Avvy
Doomheim
#128 - 2015-11-15 14:48:36 UTC  |  Edited by: Avvy
Are you guys saying they patched it today and now it's broken again?


Edit:

No, you're not saying that as I tested it.
Jim Paxon
Society of Business Technologies
#129 - 2015-11-15 17:21:30 UTC
Hi,

are there any new news? I trained Armarr Cruiser to level 5. 17 days reseted. :(

regards,
Jim
Avvy
Doomheim
#130 - 2015-11-15 18:07:41 UTC
Jim Paxon wrote:
Hi,

are there any new news? I trained Armarr Cruiser to level 5. 17 days reseted. :(

regards,
Jim


Not that I'm aware of.

At one point I think I read Tuesday, however the last thing I read didn't specify, it just said next week.


So it will be sometime this week, somewhere between Monday and Friday at DT. Still optimistic that it might be Tuesday.
Ollie Cromwell
Generations Gaming Fleet
#131 - 2015-11-16 10:03:03 UTC
Lost about 17 days on "High Speed Manouvering" which was almost finished ...

Started a Ticket on this, which automagically dissapeared...

Needless to say I'm less than 'happy'...
Jerry T Pepridge
Meta Game Analysis and Investment INC.
#132 - 2015-11-16 10:21:07 UTC
Ollie Cromwell wrote:
Lost about 17 days on "High Speed Manouvering" which was almost finished ...

Started a Ticket on this, which automagically dissapeared...

Needless to say I'm less than 'happy'...


maybe changing the portrait of you character to sad face would sum it up better.

have also been affected by the sp - lost sp across all my accounts, i trust ccp will fix it, not gonna ticket it.

@JerryTPepridge
CCP Falcon
#133 - 2015-11-16 18:25:18 UTC
Ollie Cromwell wrote:
Lost about 17 days on "High Speed Manouvering" which was almost finished ...

Started a Ticket on this, which automagically dissapeared...

Needless to say I'm less than 'happy'...


It literally says in the original post not to file support tickets as we've identified all affected accounts:

CCP Falcon wrote:
If your characters are missing skillpoints, it will not be necessary to file a support ticket for this issue, we will be reimbursing all missed skill training


With that in mind, we're still testing the reimbursement script for this, so the missing skillpoints won't be returned tomorrow, but we're hoping to have the reimbursement cleared up by the end of the week.

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Valterra Craven
#134 - 2015-11-17 03:11:31 UTC
CCP Falcon wrote:
Ollie Cromwell wrote:
Lost about 17 days on "High Speed Manouvering" which was almost finished ...

Started a Ticket on this, which automagically dissapeared...

Needless to say I'm less than 'happy'...


It literally says in the original post not to file support tickets as we've identified all affected accounts:

CCP Falcon wrote:
If your characters are missing skillpoints, it will not be necessary to file a support ticket for this issue, we will be reimbursing all missed skill training


With that in mind, we're still testing the reimbursement script for this, so the missing skillpoints won't be returned tomorrow, but we're hoping to have the reimbursement cleared up by the end of the week.




Yeah, and you guys also said that you would fix the issue of reimbursement SP being sent to the wrong characters after your patch took tanq down for almost a whole day. That fix never happened.
Jerry T Pepridge
Meta Game Analysis and Investment INC.
#135 - 2015-11-17 03:17:03 UTC
Valterra Craven wrote:

Yeah, and you guys also said that you would fix the issue of reimbursement SP being sent to the wrong characters after your patch took tanq down for almost a whole day. That fix never happened.


the portrait matches the disposition for this one its fascinating.

@JerryTPepridge
Shailagh
6Six6Six6Six
#136 - 2015-11-17 04:53:14 UTC
Valterra Craven wrote:
CCP Falcon wrote:
Ollie Cromwell wrote:
Lost about 17 days on "High Speed Manouvering" which was almost finished ...

Started a Ticket on this, which automagically dissapeared...

Needless to say I'm less than 'happy'...


It literally says in the original post not to file support tickets as we've identified all affected accounts:

CCP Falcon wrote:
If your characters are missing skillpoints, it will not be necessary to file a support ticket for this issue, we will be reimbursing all missed skill training


With that in mind, we're still testing the reimbursement script for this, so the missing skillpoints won't be returned tomorrow, but we're hoping to have the reimbursement cleared up by the end of the week.




Yeah, and you guys also said that you would fix the issue of reimbursement SP being sent to the wrong characters after your patch took tanq down for almost a whole day. That fix never happened.

I wish they tested the code this much in the first place
Yockerbow
Aliastra
Gallente Federation
#137 - 2015-11-17 07:23:32 UTC
I actually had Biology V reset after you announced the problem was fixed; presumably I'm not the only one who had something similar happen. Will those who had similar issues also be reimbursed automatically?
Autumn Equinox
Evil Young Flesh
#138 - 2015-11-17 11:11:09 UTC
Downtime on the 17th November 2015 has now completed.

The original skill has not been completed

THE EXPECTED UNALLOCATED SP HAS NOT BEEN APPLIED

my unallocated SP (yes, I kept some it from the learning skill removal) is the only unallocated SP present.

Rongbo Wen
Science and Trade Institute
Caldari State
#139 - 2015-11-17 11:12:42 UTC  |  Edited by: Rongbo Wen
No Unallocated Skillpoints received after downtime ????

Just seen an update on this saying end of week!! so frustrating.
Rylande Talvanen
Science and Trade Institute
Caldari State
#140 - 2015-11-17 11:13:21 UTC
Autumn Equinox wrote:
Downtime on the 17th November 2015 has now completed.

The original skill has not been completed

THE EXPECTED UNALLOCATED SP HAS NOT BEEN APPLIED

my unallocated SP (yes, I kept some it from the learning skill removal) is the only unallocated SP present.



http://community.eveonline.com/news/news-channels/eve-online-news/skill-training-reimbursement-post-downtime-training-issue-on-november-12th/