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2015-11-12 - Post Downtime Skill Training Issue Resolved!

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Jadon Wallace
School of Applied Knowledge
Caldari State
#101 - 2015-11-13 14:40:57 UTC
Is it safe to login? I don't want to lose weeks worth of training.
Avvy
Doomheim
#102 - 2015-11-13 14:41:08 UTC  |  Edited by: Avvy
Kanins wrote:
Avvy wrote:
Ben Fenix wrote:
Will unsubbing my 8 accounts protect them from this incredibly horrible issue?


Not logging in might.


After reading what you guys are writing here, I'm thinking it's better to not log-in at the moment.

Already lost 2 days 18 hours yesterday, don't really want to lose anymore


IT won't Matter Avvy they've RESET everybody's Training Que as of 2015.11.12...so what ever you were skilling it has all been reset to beginning of that skill ....so if you skilled for 30 days had 2 days left...your skilling 29 more days as of today



The reset time I'm guessing from what you said is when they made the error of not saving the progress.


I lost mine after that, by changing the skill queue. It could be it had already reset but just hadn't updated in the UI until I altered the skill queue and hit the button. But I think that maybe unlikely as others later on were still getting their's reset and by then they should have had a couple of hours progress.

I might be able to check that in-game, by looking at another skill with the same attribute (if I have one at the same level) because if it is the case the reset skill shouldn't have reset fully when the queue updated as it would have been reset slightly earlier.
CCP Habakuk
C C P
C C P Alliance
#103 - 2015-11-13 14:46:43 UTC
Hi,

As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week.
If you see any further problems, then please send a bug report (F12 - Report Bug) and mention it here, but be aware that the lost skill training progress from before DT has not been corrected (you will receive unallocated skill points instead of the normal skill training time).

---

I was now going through the latest batch of reports here to check if any issues are still occurring after this downtime:

Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week.

Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week.

Red Noggin: 23 days of lost training time confirmed and will be reimbursed next week.

Kanins: Lost training time from yesterday also confirmed and will be reimbursed.



And just random comments:

Ben Fenix: The issue is already fixed. No need to unsub. :)

Kanins: I don't think that firing me and my programmer would help you in any way now, but this will need to be decided by our manager.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Jadon Wallace
School of Applied Knowledge
Caldari State
#104 - 2015-11-13 14:51:22 UTC
CCP Habakuk wrote:
Hi,

As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week.
If you see any further problems, then please send a bug report (F12 - Report Bug) and mention it here, but be aware that the lost skill training progress from before DT has not been corrected (you will receive unallocated skill points instead of the normal skill training time).

---

I was now going through the latest batch of reports here to check if any issues are still occurring after this downtime:

Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week.

Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week.

Red Noggin: 23 days of lost training time confirmed and will be reimbursed next week.

Kanins: Lost training time from yesterday also confirmed and will be reimbursed.



And just random comments:

Ben Fenix: The issue is already fixed. No need to unsub. :)

Kanins: I don't think that firing me and my programmer would help you in any way now, but this will need to be decided by our manager.



Is it safe to login and use the skill que? Appreciate your time.
Avvy
Doomheim
#105 - 2015-11-13 14:54:50 UTC
Jadon Wallace wrote:


Is it safe to login and use the skill que? Appreciate your time.


He's saying it's fixed, if it is it will be safe.


Lost sp you get back next week.
Bleeyds Dallocort
University of Caille
Gallente Federation
#106 - 2015-11-13 14:56:44 UTC
CCP Habakuk wrote:
Hi,

As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week.

Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week.




Thank you!
Singur Augurao
Mohist Army
Mohist Alliance
#107 - 2015-11-13 15:02:57 UTC
How do we know the logs are indeed accurate? Can we receive some kind of info for every char, with the amount of SP lost? Shocked
Shannon DuPrez
Doomheim
#108 - 2015-11-13 15:06:11 UTC
I have lost sp on all of my pilots both with the blood raider accelleratora and also this latest issue. I know and also have faith ccp will have this sorted swiftly.

Ccp keep up the ever changing meta :)
Avvy
Doomheim
#109 - 2015-11-13 15:10:48 UTC
Singur Augurao wrote:
How do we know the logs are indeed accurate? Can we receive some kind of info for every char, with the amount of SP lost? Shocked



I thought it was usually... the logs show nothing.



I think the only way you can be certain, is if you know what you actually lost.

I know roughly how much time I lost, so although I don't know exactly how much sp was lost, I should be able to work it out at least to have an idea if the reimbursement is kind of correct.
Singur Augurao
Mohist Army
Mohist Alliance
#110 - 2015-11-13 15:16:30 UTC
Avvy wrote:
Singur Augurao wrote:
How do we know the logs are indeed accurate? Can we receive some kind of info for every char, with the amount of SP lost? Shocked



I thought it was usually... the logs show nothing.



I think the only way you can be certain, is if you know what you actually lost.

I know roughly how much time I lost, so although I don't know exactly how much sp was lost, I should be able to work it out at least to have an idea if the reimbursement is kind of correct.


What i'm trying to say is that i'm afraid i will not get the right amount reimbursed, according to my implants and remap.
Avvy
Doomheim
#111 - 2015-11-13 15:18:29 UTC  |  Edited by: Avvy
Singur Augurao wrote:
Avvy wrote:
Singur Augurao wrote:
How do we know the logs are indeed accurate? Can we receive some kind of info for every char, with the amount of SP lost? Shocked



I thought it was usually... the logs show nothing.



I think the only way you can be certain, is if you know what you actually lost.

I know roughly how much time I lost, so although I don't know exactly how much sp was lost, I should be able to work it out at least to have an idea if the reimbursement is kind of correct.


What i'm trying to say is that i'm afraid i will not get the right amount reimbursed, according to my implants and remap.



If you don't actually know what you lost, all you can do is put your faith in CCP and the logs.

Of course if you know what you lost and it's different to the reimbursement then if it was me I'd put a ticket in. Unless of course it was in my favour, in which case I'd assume I was wrong and just go with it.
ELGORDIO
Debitum Naturae
#112 - 2015-11-13 15:33:06 UTC
CCP Habakuk wrote:
Hi,

As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week.
If you see any further problems, then please send a bug report (F12 - Report Bug) and mention it here, but be aware that the lost skill training progress from before DT has not been corrected (you will receive unallocated skill points instead of the normal skill training time).

---

I was now going through the latest batch of reports here to check if any issues are still occurring after this downtime:

Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week.

Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week.

Red Noggin: 23 days of lost training time confirmed and will be reimbursed next week.

Kanins: Lost training time from yesterday also confirmed and will be reimbursed.



And just random comments:

Ben Fenix: The issue is already fixed. No need to unsub. :)

Kanins: I don't think that firing me and my programmer would help you in any way now, but this will need to be decided by our manager.




Can you check mine. I seem to have had my skill reset this morning. Was doing Gallente BS 5, had maybe 9-10 days left, and it reset to the beginning.
Mario Putzo
#113 - 2015-11-13 15:38:44 UTC  |  Edited by: Mario Putzo
I understand that the initial skill loss is an easy fix

SP @ DT Yesterday - SP total @ the end of last skill completion, or something like that.

But what of us who logged in numerous times yesterday and unfortunately reset the skill in training more than once. Is their logs showing the SP values here, I notice it was mentioned earlier that Skills were not being saved or something. In my case I lost not only several hours of training on Ore Freighter when i logged in @ DT, I also lost ~9 hours of training when I logged in yesterday afternoon (NA TZ)

How is this other 9 hours being accounted for? Is it going to be based off a base SP value or are you going to be taking each individuals Attribute Layout + Implants vs Skill Attribute modifiers and giving SP out based on that?

I am very concerned for some of my characters who were training very long and extensive skills, I can get over missing out on a couple hours on Ore Freighter, but if the Attributes are ignored in my training from yesterday over a long skill (such as Cap Ship V) that could end up adding days on to the end no?

I hope this works out for the best, because this is pretty bothersome to me, heck even if I get all my SP missing back I am still being delayed in a playability sense by several more days of waiting on SP to be allocated to my account so I can use ships/mods I was expecting to be able to use (in case of ORE Freighter specifically) this weekend.
Alice Ng
Garoun Investment Bank
Gallente Federation
#114 - 2015-11-13 15:41:25 UTC
CCP Habakuk wrote:
Hi,

Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week.



Thanks that sounds about correct on both chars.
Avvy
Doomheim
#115 - 2015-11-13 15:58:10 UTC
Been in-game and changed the skill queue.

It definitely seems to be working now.
GOB the Magician
Enlightened Industries
Goonswarm Federation
#116 - 2015-11-13 16:11:35 UTC
I think I may have had this bug but I'm not completely sure. I filed a ticket and thanks in advance. Extra thanks if I'm wrong for wasting your time.
Dagnar
School of Applied Knowledge
Caldari State
#117 - 2015-11-13 16:37:15 UTC  |  Edited by: Dagnar
CCP Habakuk wrote:
Hi,

As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week.
If you see any further problems, then please send a bug report (F12 - Report Bug) and mention it here, but be aware that the lost skill training progress from before DT has not been corrected (you will receive unallocated skill points instead of the normal skill training time).

---

I was now going through the latest batch of reports here to check if any issues are still occurring after this downtime:

Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week.

Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week.

Red Noggin: 23 days of lost training time confirmed and will be reimbursed next week.

Kanins: Lost training time from yesterday also confirmed and will be reimbursed.



And just random comments:

Ben Fenix: The issue is already fixed. No need to unsub. :)

Kanins: I don't think that firing me and my programmer would help you in any way now, but this will need to be decided by our manager.



Do we need to petition to get the SP back? Because i have many characters and I didn't check them all. I just know that at least several lost a lot of SP due to my skill training being reset to the beginning.
Blake Shield
Wrong Hole Deep Drilling Co.
#118 - 2015-11-13 16:37:15 UTC
CCP Habakuk wrote:
Hi,

As far as I can see from check logs after today's DT this issue is indeed properly fixed now. All affected characters will be reimbursed appropriately next week.
If you see any further problems, then please send a bug report (F12 - Report Bug) and mention it here, but be aware that the lost skill training progress from before DT has not been corrected (you will receive unallocated skill points instead of the normal skill training time).

---

I was now going through the latest batch of reports here to check if any issues are still occurring after this downtime:

Alice Ng: I looked into our logs for you character and according to them you lost 10 days of training time yesterday, but nothing afterwards. These 10 days will be reimbursed next week.

Bleeyds Dallocort: You lost several hours of skill training at 2:39 this night, which will also be reimbursed next week.

Red Noggin: 23 days of lost training time confirmed and will be reimbursed next week.

Kanins: Lost training time from yesterday also confirmed and will be reimbursed.



And just random comments:

Ben Fenix: The issue is already fixed. No need to unsub. :)

Kanins: I don't think that firing me and my programmer would help you in any way now, but this will need to be decided by our manager.




Cool, but what about me, lost a day and a half today.
The time back would be nice.
Dyllan Ma'tar
The Scope
Gallente Federation
#119 - 2015-11-13 16:58:32 UTC
Dyllan Ma'tar wrote:
The completion of my current skill is not as imminent as I was lead to believe. Yes, definitely seems to be stuck on that last less then a second.


Seems to be going forward again, but I have no idea how much time I lost. Before I think it fixed I'll have to be logged on when a skill completes.
Skir Skor
Stay Frosty.
A Band Apart.
#120 - 2015-11-13 17:26:13 UTC
Dagnar wrote:


Do we need to petition to get the SP back? Because i have many characters and I didn't check them all. I just know that at least several lost a lot of SP due to my skill training being reset to the beginning.



No petition required. The fix is coming next week and will come in the form of Unallocated SP to all affected toons.