Test Server Feedback

I get the message about using a pre-release launcher when I try to start SISI, I click OK, and it just crashes with an error. I click cancel and it just sits there not doing anything.

Problem signature:
Problem Event Name: APPCRASH
Application Name: launcher.exe_unknown
Application Version: 0.0.0.0
Application Timestamp: 49180193
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 04189602
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Testing the NPE.

Aura pops up the first time the pilot loads into the game, however, if show all opportunities is clicked, Aura declined, or the game closed, Aura never comes back.

I did a superficial search to see if I could get Aura back and I could not. While this is not game-breakig, if, as a new player, I want Aura to hold my hand, I can't get her to once she is gone. Please consider re-including her again as a default icon for new characters in the neocom until the player choses to remove her from it.

- she appears to come back, from time to time, but briefly.

- the NPC icons in Opportunities do not match the new icons.

Means targets in your lock target range

So there have been several valid points made in the icon feedback thread, none of which have been responded to or addressed despite dev claims beforehand to stay on top of them. Yes the base icon file and image itself may look good, but when used in the overview, compressed, and then possibly scaled down to 90%, they do not function anymore. I will say I do like the appearance of the ISIS icons, though I've never actually felt the urge to use or browse ISIS do to other issues (its lack of scalability, that I would need to close or minimize every other window I have on screen for it to even be partially useful, and its rather limiting ways to search for or look at ships of say different races or classes).

Please address the more valid concerns about these new icons:

1) 27 different icons for drones? All most of us need to see is that there is a drone on field, if we really care to know what kind we will mouse over it or select it (or just turn drones on in our overview list, because clicking on fast moving warriors is a pita) and read what it written in the "Type" or "Name" field. At very most we might want to know if it is a dmg or logi or ewar drone, at best... but most of the time that too can be determined by seeing the armor rep beam or the target painter in space itself. We sure as heck don't need to see what size of drone, as that too can be easily garnered by how fast it is moving or a simple mouse over.

2) POS sentry guns/station guns? Why the change from a very clear and unique current icon to something that is terribad? Nothing else is using the current sentry/station gun icon that I can think of is it? What the heck is the square "c" supposed to be or represent?

3) Why do labs retain the icon looking like a factory, and factories look like, eh, maybe a power coil of some sort?

4) The lack of clear and distinct differences between ship icons. When the difference is only 2 pixels variance between 2 slightly differently slanted/angled triangles it is not very easy to see. Please make these icons unique and discernible. For example see Homeworld, it worked extremely well, and that was near 20 years ago, and it still works. Infact they are remastering the game and guess what, they are using the same icons, because they worked that well.

5) The overview icons should be a quick guide to basic info, not a place to shove more info and therefore make it more confusing and cluttered. We only need to get the most basic info from a icon in the overview, why, because there are numerous other places in the overview for the more detailed info, like mouse over, selecting it, or looking at one of several columns with that info already there.

6) Anyhoo, further I've noticed that in cases of player ships, quite a lot of the time from a distance I can identify the ship hull through the bracket (because it is open and not a solid block) whereas the new icons in a lot of cases completely block out the ship itself (or at least a large portion of it), therefore sending me to the overview list to get the information I would have otherwise been able to gather from looking in space.

7) The current system groups several types together, and it makes sense. Frigs/dessies are one group, and that is good, any weapon system you would apply to a frig will apply at least as good to any dessie. They also use the same class of weapons and mods in most cases. Same for cruisers/battlecruisers, they currently share an icon and the share the same weapons class as well as any weapon you would choose to use against a cruiser would likely work better against a battlecruiser. We really don't need much more than Small (frig/dessie), Med (cruiser/battlecruiser), Large (battleship), and XL (caps). The same weapons and tactics apply to and from each of these groups as a whole, that is the core for info that people need when they see an icon. More detailed info on what specific type/role/threat that specific ship is can be more easily determined by the info listed in the Type or Name columns plain and simple.

8) Why the different icons for mining frigate and frigate? It is still just a frigate and as we all know isn't restricted to just mining. Like some of the frigates are occasionally for mining, the mining frigate is occasionally used for not mining. But then distinction between the various industrial ships. Or for that matter any other ships with varying roles like neut/ewar/logi etc. It makes next to no sense for creating countless variations on these icons in the aim of cleaning up and simplifying the UI. Unless you are trying to make it more complex and filled with useless/redundant information, then it makes perfect sense.

This is somewhat counter to having an improved UI, it should at the very least maintain the current information level, be better looking, and quicker to distinguish. But this is not, it tries to give way too much information (ie 27 separate drone icons), is not better looking, and takes more time to distinguish due to insignificant differences. Pretty icons created at 80x80 don't scale well below 20x20 at all. Anyone remember the old turret icon debacle of attempting for more realistic detail? Simple is better.

If they want to go that far with making so many different icons, they need to go all the way with all the ships, for instance having markers for T2 or T3, faction, ship roles (neut/ewar/tackle/logi/links). Or in the case of sentry guns, the missile launchers are separated from the other 3 types of guns, why? Why not make each of the 4 types have their own icon too? Not that I want that to happen, it would be even more clutter and information that I already have available in a better more easily recognizable form somewhere else.

I too am looking forward to the next mass test so we can all say "told you so". Working on a post with example images.

Luscius, try opening the launcher, open settings -> clear client cahce files -> log on.

That fixed most of the things for me.

It will look something like this:

C:\Users\yourWindowsUsername\AppData\Local\CCP\EVE\c_eve-sisi_singularity\ <- Win 7/8

and the cache folder, not the backups or the setting folders (should be ovious),

On mac and Linux the folders are different, since they use wine and an older folder order.

Which Windows version do you have?

Have you tried selecting cancel when you get this?: http://eve-files.com/dl/272658

Selecting cancel will allow the launcher to run but it won't do anything and the status bar below will remain grey. But you will be able to change settings. (maybe)

So try this following procedure that I have come to through my own attempts and eventual success at dealing with this issue.

Manually delete the cache files that correspond to your test install located here: C:\Users\yourWindowsUsername\AppData\Local\CCP\EVE\c_eve-sisi_singularity\ <- Win 7/8

Manual deletion won't fix the crashing but it is best to get rid of it in my opinion, and then use the clear cache in the launcher settings.

(If my assumptions hold and your able to select 'cancel' at this dialogue http://eve-files.com/dl/272658 ) Go into the launcher settings and under the 'Advanced' tab press the 'Clear' button for 'Clear all cached data' http://eve-files.com/dl/272724.

You will get a message asking if you would like to restart the launcher for the action to take effect you can do so now, or if you wish to change the location of the shared cache folder and select to download all resources you can make those selections and then close and relaunch the launcher.

After the launcher re-opens select 'OK' at this dialogue: http://eve-files.com/dl/272658
And if it doesn't crash then that will no longer be an issue. Now just let it download the res update stuff, if it hangs at 100% just let it keep running and eventually it should do something. In my case I have a custom location set for the shared cache folder and I also chose to download all resources. So after it downloaded the res update it then downloaded a larger 12 gb res update. And now my SISI launcher says it is ready.

Well maybe it working for me was some kind of fluke. The moment it started working for me was when I went into the launcher settings again while it was stuck and cleared the cache again, this caused the launcher to hang so I forced it closed. And when I relaunched it did a check for the downloaded res files and then started where it left off.

Although mine was stuck at 100%. The work around for the stuck download is to delete the res_temp folder in the shared cache folder. I found this didn't seem to work for me, but I was always getting it stuck at 100%. And because I thought it was froze at 100% (which it might have been) I tried deleting everything in the shared cache folder and letting it try again. So deleting everything in the shared cache folder is something you could try.

Yeah 12gb is kind of crazy I am unsure how to get around that. I just left the launcher running and went to do something else.
You could leave the option in the launcher settings off for the 'Download all the resource files' and let it do the download on demand.

same here, had also some magic numbers. mostly stuck on 0.2% / 157kB and cache is still 12 GB in size. But the game cannot be launched. The tasks takes one core at 100% without any disk or network access. Just sometimes 0.1

At the end I had setup a repair on the correct build to get it run without the total new broken launcher.

Then I got a "black screen" for about 30 seconds before it worked ... funny


The big problem here is, the user is not able to see any progress during the work of the launcher. Just a little graphic or some points or a few debug messages in a window (during the testing).