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Community Concerns Regarding SOMERblink

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virm pasuul
Imperial Academy
Amarr Empire
#421 - 2014-08-19 19:21:46 UTC
Does anyone need quick instructions on how to block posts from him so they don't appear?
Only 10 isk.......
Sketchy Bob
Mother caking corp
#422 - 2014-08-19 19:26:11 UTC
Asuri Kinnes wrote:
Sketchy Bob wrote:
Oh yes, customers should just shut up and pay their salary. Thank you for your input.

Yeah, sometimes the customer *isn't* right.

Sometimes the customer is a whiny, entitled brat and needs to be told to stfu for awhile. Every once in awhile (as with Dinsdale's whining) it's a good idea to prune the tree of entitlement.


Never said the customer was right. I was stating that I don't agree that Falcons focus should be in patting CSM's back rather than focusing on figuring this somers bs out and Falcon came with attitude that isn't really fitting a community manager.
Dirk MacGirk
Specter Syndicate
#423 - 2014-08-19 19:26:13 UTC
CCP Leeloo wrote:
I'd just like to give a huge thank you to the CSM for their dedication to assisting in taking care of this.

They've been amazing through this, and have been willing to show up for all the scheduled meetings that we've had at short notice at ridiculous time with a very clear, constructive and unified voice on what should be done to fix this problem. This all during pretty much every member of the CSM working hard to prepare for the Summer Summit.

<3 them all.

Thanks also to all of you guys for your feedback, your comments, and sharing your feelings on this, as it's something the community team also feels very strongly about. <3


First, your response to all of this has been fairly rapid and thank you for the time so many of you are putting in to resolve the issue. But...

I'm just wondering what exactly the community team feels very strongly about? What a player is accused of doing or all the various things that led to this being allowed to happen, even IF much of that may be related to internal communication and administration issues.
Jonah Gravenstein
Machiavellian Space Bastards
#424 - 2014-08-19 19:27:59 UTC
Sketchy Bob wrote:
Lucas Kell wrote:
Sketchy Bob wrote:
Oh yes, customers should just shut up and pay their salary. Thank you for your input.
Customers like you probably should.


Great input.
Lucas and I disagree on much, in this case he's bang on the money.

He managed to put more into this thread with 5 words than you have in multiple posts.

You being a customer of CCP is voluntary, if you don't like the service being offered you are free to stop paying for it and to take your business elsewhere.

In the beginning there was nothing, which exploded.

New Player FAQ

Feyd's Survival Pack
Asuri Kinnes
Perkone
Caldari State
#425 - 2014-08-19 19:36:45 UTC
Sketchy Bob wrote:
Never said the customer was right.

It was certainly implied.
Sketchy Bob wrote:

I was stating that I don't agree that Falcons focus should be in patting CSM's back rather than focusing on figuring this somers bs out and Falcon came with attitude that isn't really fitting a community manager.

He's doing what he can within the NDA and you and I disagree on what his "attitude" should be.

I think he's fine.

Bob is the god of Wormholes.

That's all you need to know.
Jake Rivers
New Planetary Order
#426 - 2014-08-19 19:38:29 UTC
Another thing I was just thinking about, if Sommerblink are buying the plex that players are buying from Markee Dragon, is Markee Dragon buying these plex from Sommerblink at a greatly reduced price to resell back to the players?

In this scenario CCP suffers greatly in loss of Plex sales because sommerblink and markee dragon will just keep recycling the same plex over and over again.

Senex Legio
Dirk MacGirk
Specter Syndicate
#427 - 2014-08-19 19:40:43 UTC
Jake Rivers wrote:
Another thing I was just thinking about, if Sommerblink are buying the plex that players are buying from Markee Dragon, is Markee Dragon buying these plex from Sommerblink at a greatly reduced price to resell back to the players?

In this scenario CCP suffers greatly in loss of Plex sales because sommerblink and markee dragon will just keep recycling the same plex over and over again.


No. He sells codes that must be redeemed.
Jonah Gravenstein
Machiavellian Space Bastards
#428 - 2014-08-19 19:42:46 UTC
Asuri Kinnes wrote:
Sketchy Bob wrote:
I was stating that I don't agree that Falcons focus should be in patting CSM's back rather than focusing on figuring this somers bs out and Falcon came with attitude that isn't really fitting a community manager.

He's doing what he can within the NDA and you and I disagree on what his "attitude" should be.

I think he's fine.
Agreed I'd much rather see CCP's community representatives telling it how it is than feeding us a load of crap from some derp, who has probably never played Eve, in marketing/PR.

In the beginning there was nothing, which exploded.

New Player FAQ

Feyd's Survival Pack
Jake Rivers
New Planetary Order
#429 - 2014-08-19 19:49:10 UTC
Dirk MacGirk wrote:
Jake Rivers wrote:
Another thing I was just thinking about, if Sommerblink are buying the plex that players are buying from Markee Dragon, is Markee Dragon buying these plex from Sommerblink at a greatly reduced price to resell back to the players?

In this scenario CCP suffers greatly in loss of Plex sales because sommerblink and markee dragon will just keep recycling the same plex over and over again.


No. He sells codes that must be redeemed.


But if the code is not redeemed, it is possible to sell it over and over right?

Senex Legio
Sketchy Bob
Mother caking corp
#430 - 2014-08-19 19:53:00 UTC
Jonah Gravenstein wrote:
Asuri Kinnes wrote:
Sketchy Bob wrote:
I was stating that I don't agree that Falcons focus should be in patting CSM's back rather than focusing on figuring this somers bs out and Falcon came with attitude that isn't really fitting a community manager.

He's doing what he can within the NDA and you and I disagree on what his "attitude" should be.

I think he's fine.
Agreed I'd much rather see CCP's community representatives telling it how it is than feeding us a load of crap from some derp, who has probably never played Eve, in marketing/PR.


I think you guys may have misread what I wrote. How would it be against some NDA for him and CSM to focus on having these meetings/talks that they need to have, rather than sitting here and making back patting posts?

I am all for Falcon being the one delivering the information rather than some marketing/PR people. What I was saying was trying (obviously poorly) to say was that they should focus on getting that information and/or coming to a conclusion about if they see it as RMT or not.

Once that has been done then please go wild with the back patting thank you posts. The work has to be done before credit and appraisal (is that even the right word?) can be given.


Ps. While CSM does a great job, they also knew what they were getting into. These kind of emergencies is nothing new in EVE or with CCP. They would not have gotten into if they didn't like the excitement and occasional stress elements like this. :)
Jonah Gravenstein
Machiavellian Space Bastards
#431 - 2014-08-19 19:53:40 UTC  |  Edited by: Jonah Gravenstein
Sketchy Bob wrote:
I think you guys may have misread what I wrote. How would it be against some NDA for him and CSM to focus on having these meetings/talks that they need to have, rather than sitting here and making back patting posts?

I am all for Falcon being the one delivering the information rather than some marketing/PR people. What I was saying was trying (obviously poorly) to say was that they should focus on getting that information and/or coming to a conclusion about if they see it as RMT or not.

Once that has been done then please go wild with the back patting thank you posts. The work has to be done before credit and appraisal (is that even the right word?) can be given.


Ps. While CSM does a great job, they also knew what they were getting into. These kind of emergencies is nothing new in EVE or with CCP. They would not have gotten into if they didn't like the excitement and occasional stress elements like this. :)
Those meetings are covered by the NDA, as are the methods they use to investigate things such as this.

Hence CCP Falcon, and the CSM representatives are not at liberty to discuss the contents or conclusions of those meetings until such time as CCP decides that they are no longer covered by the NDA. Their methods of investigation will almost never be disclosed, for obvious reasons, and more than likely carried out by people like Team Security or Infernal Affairs, which CCP Falcon is not a part of, it's just not within his remit.

When they have something more substantial to say, they will say it, until then they are restricted by their own policies.

In the beginning there was nothing, which exploded.

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Feyd's Survival Pack
CCP Falcon
#432 - 2014-08-19 19:58:49 UTC
Sketchy Bob wrote:
So on a more serious note. Do we have any estimates on when we might get to hear useful? Falcon?

Has there been any progress internally? I am not asking for details (all though they would be nice to have). Are the meetings moving forward or are you guys stuck?


The meetings are moving forward for sure, and I'm working on bringing you guys some more information, hopefully tomorrow. I'll be working most of the evening to make sure that stuff is still moving forward.

Please rest assured that the Community Team are taking this extremely seriously, and we're making sure that this the concerns of the community are addressed and that what happens is appropriate for the situation.

Ace Boogi wrote:
I was happy that CCP Falcon said 'nobody is too big to fail in Eve'.


I stand by this, no one is above the rules in EVE.

Bad Bobby wrote:
It looks like there's blood on the dancefloor again.


Disco inferno time.

Ruric Thyase wrote:
I wonder if EVEBet has any action on the outcome of this


Not that I'm aware of.

Jake Rivers wrote:
Another thing I was just thinking about, if Sommerblink are buying the plex that players are buying from Markee Dragon, is Markee Dragon buying these plex from Sommerblink at a greatly reduced price to resell back to the players?

In this scenario CCP suffers greatly in loss of Plex sales because sommerblink and markee dragon will just keep recycling the same plex over and over again.


This was a prime suspicion of mine too, and is not the case.





CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Sketchy Bob
Mother caking corp
#433 - 2014-08-19 20:04:36 UTC  |  Edited by: Sketchy Bob
Not much, but it is very good to hear that it's moving forward and get a rough estimate on when we might hear something. Thank you Falcon.


Jake Rivers, As people have said, the code would have had to be redeemed for it to become a plex. I believe the codes come with a "not for resell" sticker/notice and that would have been to big of a nono and set of the alarms much sooner. The RMT issue is right on the line if it's ok or not and I was easier to try and keep under the radar.
111010110
The Darwin Initiative
#434 - 2014-08-19 20:08:08 UTC
CCP Falcon wrote:


Please rest assured that the Community Team are taking this extremely seriously, and we're making sure that this the concerns of the community are addressed and that what happens is appropriate for the situation.





What of CCP's other departments?

After all (and please don't misunderstand) this is not a situation CM decides on, it has a different set of tasks here (not envying you either way).

Reason I ask, is because in many ways this situation is a test of CCP as a whole. There's the venture, there's the game, it hasn't been an easy year - I'm sure you understand the interdependancies here.

It can't be easy for the old folks either. Regardless of mistakes or events unfolding, once again it's bumping into something coming from customers going overboard. Regardless of whether willfully or not.
Jake Rivers
New Planetary Order
#435 - 2014-08-19 20:08:53 UTC  |  Edited by: Jake Rivers
CCP Falcon if you were suspicious of this happening, and I certainly am not the first to come up with that angle, it is possible for someone to do this and completely abuse the system in a smooth RMT operation.

I do hope you recognize that Sommerblink is doing money laundering one way or another, it can't be helped with the massive amounts of ISK they handle on a daily basis, there must be some point where 'greed' takes over to convert these gaming assets into cold hard cash.

Anyways, if you saved any of that Crown Royal, tonight would be a good night to have a shot or two. ;)

Senex Legio
Arec Bardwin
#436 - 2014-08-19 20:14:33 UTC
Let's hope this is fixed once and for all this time. We really don't need a Somer of Rage 2015.
CCP Leeloo
C C P
C C P Alliance
#437 - 2014-08-19 20:17:18 UTC
111010110 wrote:

What of CCP's other departments?


The rest of CCP is taking this situation extremely seriously too.

CCP Leeloo | Community Developer | @ccp_leeloo | leeloo@ccpgames.com
Lasse R Farnsworth
Blue Republic
RvB - BLUE Republic
#438 - 2014-08-19 20:22:12 UTC
Concerning the selling the plex over and over again:

If the popup with "Do you want isk or a plex ?" comes before going to markee dragon somer COULD make an thing like every x isk buyer goes to this alternate paysite .. you know good old man in the middle thing ... so markee wouldn't see the money, ccp wouldn'T see the money ..

Just saying .. you know would be easy to scam markee from some % of the sales ...
NFain
Sebiestor Tribe
Minmatar Republic
#439 - 2014-08-19 20:25:43 UTC  |  Edited by: NFain
I'm still slightly concerned on what's actually being investigated and what there is to investigate.

From my understanding
1) legality of the issue via EULA/TOS
2) correspondence between CCP VP & Somer

However wasn't this issue handled a little more than a year ago? https://forums.eveonline.com/default.aspx?g=posts&t=290929

Or will these answers come in due time?
De'Veldrin
Republic University
Minmatar Republic
#440 - 2014-08-19 20:28:10 UTC
Guttripper wrote:
Tippia wrote:
NFain wrote:
However I would like to point out that it was made very clear roughly a year ago when this same very thing was ruled to stop.
Definitely, which is why the current situation is so baffling.

Unless Somer is kicking back some profits within CCP...?


NO! BAD! DO NOT DRINK THE DINSDALE KOOL-AID!

De'Veldrin's Corollary (to Malcanis' Law): Any idea that seeks to limit the ability of a large nullsec bloc to do something in the name of allowing more small groups into sov null will inevitably make it that much harder for small groups to enter sov null.