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Black Screened

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CCP Snorlax
C C P
C C P Alliance
#41 - 2014-02-09 14:54:49 UTC
Phloebas wrote:
MacBook late 2008
2 GHz intel core 2 duo
4GB 1067 MHz DDR3
NVIDA GeForce 9400M 256MB
OSX 10.6.8

Except on 1 of 3 accounts since the patch on Tuesday I m black screened at char selection. One account seems to be ok for some reason.
If I select the place where char should be it goes into game, Copies on mumble comms see me in local or corp chat but I have either a crazy pixilated and frozen screen or a black screen.
Have run the Disk Utility to verify and repair permissions to no avail.

Could you try running without Mumble? Does that make any difference?

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Xexexe Xe
Ministry of War
Amarr Empire
#42 - 2014-02-09 19:28:20 UTC
MacBook Pro13-inch,
Mid 2010
Processor 2,4 GHz Intel Core 2 Duo
Graphics NVIDIA GeForce 320M 256 MB
Software OS X 10.9.1 (13B42)

Same problem.
Justin Einstein
The Scope
Gallente Federation
#43 - 2014-02-09 20:21:46 UTC
Detroit Diesel wrote:
Justin - how did you set the openGL threading option? When I launch, it goes black screen before I can select anything. Then the whole computer locks up. Is there a back door to set those options?

Thanks!

Sorry I just to look at this thread again. I just started it up without using the mumble overlay and then changed it. I was only having a problem when the overlay was up.
Ingrid Pitt
Furious Curious Mammals
#44 - 2014-02-09 20:31:01 UTC
I have this and I don't use mumble. Nothing to do with mumble in my case.
Phloebas
Native Freshfood
Minmatar Republic
#45 - 2014-02-09 23:27:31 UTC
With or without mumble same issue.
Black screen, but for some reason I got into game this evening. Black screen at login, but ghost clicked and it let me in. Mumble was open and running in the background at the time. The game ran without glitch. I logged out and tried again with mumble closed, and it had cleared my usernames went to blackscreen and ghostclicking got me in.
This was all after DT on Sunday.
Don't know if it will let me in tomorrow hopefully will.
(Eve Voice off, immediate interval and OpenGL unchecked btw)

HTH
NoDak Hilitari
Native Freshfood
Minmatar Republic
#46 - 2014-02-10 03:41:22 UTC  |  Edited by: NoDak Hilitari
NoDak Hilitari wrote:
Macbook 13-inch
processor: 2.4 ghz core 2 duo
memory 4 GB 1067mhz ddr3
Graphics NVIDIA GeForce 320M 256 MB
Software Mac OS X Lion 10.7.5 (11G63b)

still having screen-o-death


Update, still having the same issues. Not using mumble here. Had a bit of time to mess around with it this evening:

Started through the launcher, saw the few loading bars populating from left to right and eventually got to the black screen with the music playing. Started clicking around where the characters should be (while there was a great pause after each click, I was able to move the mouse around and click with enough time). Eventually heard the woman say loading, or logging in (or whatever she says, this was almost 25 minutes ago once I did the rest of this and got my computer reset). SO I had successfully selected a character! Woohoo.

Once it had loaded for a bit, still on an all black screen I moved the mouse over to the left where the buttons would normally be. After a significant amount of loading, the mouse changed to the mouse with small downward arrows next to it (as happens in game when you hover over a button or actionable item).

So it seems that everything is there (with tremendously increased load times) we just can't see any of it.
Emesine
Mouth Trumpet Cavalry.
Mouth Trumpet Cavalry
#47 - 2014-02-10 04:07:20 UTC
Quote:
Once it had loaded for a bit, still on an all black screen I moved the mouse over to the left where the buttons would normally be. After a significant amount of loading, the mouse changed to the mouse with small downward arrows next to it (as happens in game when you hover over a button or actionable item).


I've been able to log in through this exact same procedure. However, it has only been successful one time so far. I also observed normal operations for my settings once logged in, much as you indicated.
Sandar Orontur
Federal Navy Academy
Gallente Federation
#48 - 2014-02-10 10:59:00 UTC
NoDak Hilitari wrote:

...
So it seems that everything is there (with tremendously increased load times) we just can't see any of it.


Yes, I can confirm that.

Also, it seems that all the OS and other applications are basically frozen because there's not enough resources for them. Sometimes when I just wait long enough, ctrl+command+esc will still open the force quit dialogue window. But I never managed to kill the client through that, although I waited some 10ish minutes to see if the click on force quit actually accomplishes something.
Tarek Hakaari
Caldari Provisions
Caldari State
#49 - 2014-02-10 11:50:33 UTC
I just tried it again, and still Black screen o' death.

But atleast yesterday I could (in about a period of 10 minutes) open the force quit window and finally force quit eve, so I didn't have to restart my laptop.

Today when i tried to do the same the window which comes down when clicking on the apple symbol in the upper left corner a black window appeared, so I couldn't do anything but restart.

It really gets frustrating not being able to play and I really would appreciate a response from the devs, if they are maiking any progress.

Cheers
CCP Snorlax
C C P
C C P Alliance
#50 - 2014-02-10 13:30:07 UTC
We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.

I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Sandar Orontur
Federal Navy Academy
Gallente Federation
#51 - 2014-02-10 13:41:13 UTC
CCP Snorlax wrote:
We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.

I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something.



Would it help you to get any of the crash histories or associated dumps?
CCP Snorlax
C C P
C C P Alliance
#52 - 2014-02-10 13:51:17 UTC
Sandar Orontur wrote:
CCP Snorlax wrote:
We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.

I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something.



Would it help you to get any of the crash histories or associated dumps?

If you have logs or other info related to the black screen issue that would be helpful, yes. Either attach them to a bug report or send them to me (or links to them).

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Sandar Orontur
Federal Navy Academy
Gallente Federation
#53 - 2014-02-10 14:24:23 UTC
CCP Snorlax wrote:

If you have logs or other info related to the black screen issue that would be helpful, yes. Either attach them to a bug report or send them to me (or links to them).



Sent as bug report, files attached.
Flysmack Numenor
Einherjer.
#54 - 2014-02-10 17:01:57 UTC
@ Snorlax,

I also submitted a bug report, as I could get a bit further with finding out why I have the black screen on certain accounts.
Vincent Athena
Photosynth
#55 - 2014-02-10 17:38:19 UTC
CCP Snorlax wrote:
We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.

I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something.

CCP Snorlax, maybe you should stop trying to repro it in house and just go look. Find someone close to you who has the issue and pay them a visit. That might take less time and money that you are spending on the issue now.

Know a Frozen fan? Check this out

Frozen fanfiction
CCP Snorlax
C C P
C C P Alliance
#56 - 2014-02-10 18:52:23 UTC
Flysmack Numenor wrote:
@ Snorlax,

I also submitted a bug report, as I could get a bit further with finding out why I have the black screen on certain accounts.

Thanks, your report might have some clues. We're trying some new things - this may boil down to a combination of specific hardware and screen resolution, possibly some more factors.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
CCP Snorlax
C C P
C C P Alliance
#57 - 2014-02-10 18:53:58 UTC
Vincent Athena wrote:
CCP Snorlax wrote:
We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.

I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something.

CCP Snorlax, maybe you should stop trying to repro it in house and just go look. Find someone close to you who has the issue and pay them a visit. That might take less time and money that you are spending on the issue now.

Anyone in Iceland running into this? If so, get in touch!

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Phloebas
Native Freshfood
Minmatar Republic
#58 - 2014-02-10 19:37:36 UTC
Issue persists today despite being able to log in yesterday my computer crashed today when trying to log in.

I have submitted a new bug report and the launcher log.
Vincent Athena
Photosynth
#59 - 2014-02-10 21:48:03 UTC
CCP Snorlax wrote:
Vincent Athena wrote:
CCP Snorlax wrote:
We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.

I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something.

CCP Snorlax, maybe you should stop trying to repro it in house and just go look. Find someone close to you who has the issue and pay them a visit. That might take less time and money that you are spending on the issue now.

Anyone in Iceland running into this? If so, get in touch!

Or anyone who can be in Iceland. Say, at Fanfest.

Know a Frozen fan? Check this out

Frozen fanfiction
CCP Snorlax
C C P
C C P Alliance
#60 - 2014-02-11 10:43:52 UTC
CCP Snorlax wrote:
We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.

I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something.

Sorry, something went wrong in prepping the patch, it will be delayed until tomorrow. I'm hoping to get the build out on a test server today so we can at least see if the code change helps - check back later for details.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/