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The new launcher and the web server issues on the 21st of May: FAQ and update thread

First post First post
Author
Par'Gellen
#821 - 2013-07-02 14:27:17 UTC  |  Edited by: Par'Gellen
CCP Atropos wrote:
Par'Gellen wrote:
CCP Atropos wrote:
I'm watching this thread, so it's not disappeared; I simply don't have anything to update you with.
No progress at all? Shocked

Nothing that I want to talk about, no.

So you guys consider the launcher issues closed and done? This is what your response seems to indicate; a basic lack of caring anymore.

"To err is human", but it shouldn't be the company motto...

CCP Atropos
C C P
C C P Alliance
#822 - 2013-07-02 14:31:12 UTC
Par'Gellen wrote:
CCP Atropos wrote:
Par'Gellen wrote:
CCP Atropos wrote:
I'm watching this thread, so it's not disappeared; I simply don't have anything to update you with.
No progress at all? Shocked

Nothing that I want to talk about, no.

So you guys consider the launcher issues closed and done? This is what your response seems to indicate; a basic lack of caring anymore.

Not at all. I'm saying that I don't have anything I wish to talk about, not that there isn't anything to talk about.
Par'Gellen
#823 - 2013-07-02 14:31:34 UTC
CCP Atropos wrote:
Alphea Abbra wrote:
Well, it could seem that the changes that led to my new direction was temporary.

Atropos can your latest post be interpreted in any other way than a statement that the work is essentially done?
I find it relevant to know if you at least meant it to be interpreted otherwise.

I was still waiting for the continuation of our civil discourse.

There weren't any questions in your last reply, so I didn't feel the need to reply. Did you want to ask something further?
I saw a pretty direct question in Alphea Abbra's reply. Why ignore it?

"To err is human", but it shouldn't be the company motto...

Par'Gellen
#824 - 2013-07-02 14:33:11 UTC  |  Edited by: Par'Gellen
CCP Atropos wrote:
Par'Gellen wrote:
CCP Atropos wrote:
Par'Gellen wrote:
CCP Atropos wrote:
I'm watching this thread, so it's not disappeared; I simply don't have anything to update you with.
No progress at all? Shocked

Nothing that I want to talk about, no.

So you guys consider the launcher issues closed and done? This is what your response seems to indicate; a basic lack of caring anymore.

Not at all. I'm saying that I don't have anything I wish to talk about, not that there isn't anything to talk about.

So are you saying you're withholding updates out of spite? I'm very disappointed after the previous positive turn of the thread Sad Keep in mind this entire mess was due to keeping us out of the loop in the first place.

"To err is human", but it shouldn't be the company motto...

CCP Atropos
C C P
C C P Alliance
#825 - 2013-07-02 14:45:14 UTC  |  Edited by: CCP Atropos
Par'Gellen wrote:
CCP Atropos wrote:
Alphea Abbra wrote:
Well, it could seem that the changes that led to my new direction was temporary.

Atropos can your latest post be interpreted in any other way than a statement that the work is essentially done?
I find it relevant to know if you at least meant it to be interpreted otherwise.

I was still waiting for the continuation of our civil discourse.

There weren't any questions in your last reply, so I didn't feel the need to reply. Did you want to ask something further?
I saw a pretty direct question in Alphea Abbra's reply. Why ignore it?

I guess I missed it, I'll go back and check it out.

Edit:
I found this:
Alphea Abbra wrote:
Pardon me if I am wrong, but the old Launcher only relied on the web-services if you had it stay open after launching, or if there was a patch?

Was that the question you were referring to, or am I missing something? The rest of the two post reply is replies to my statements, and not further questions as far as I can see.
CCP Atropos
C C P
C C P Alliance
#826 - 2013-07-02 14:47:41 UTC
Par'Gellen wrote:
CCP Atropos wrote:

Not at all. I'm saying that I don't have anything I wish to talk about, not that there isn't anything to talk about.

So are you saying you're withholding updates out of spite? I'm very disappointed after the previous positive turn of the thread Sad Keep in mind this entire mess was due to keeping us out of the loop in the first place.

I'm very disappointed in the tone this has taken, too. Silence doesn't mean nothing is happening, nor does it mean that we've abandoned work on the Launcher and have gleefully wandered off to other things; I merely don't think the minutia of setting up team backlogs, migrating between defect tracking systems, and the prioritising of work for several teams is what this thread is intended for.
Par'Gellen
#827 - 2013-07-02 15:06:15 UTC  |  Edited by: Par'Gellen
CCP Atropos wrote:
I'm very disappointed in the tone this has taken, too. Silence doesn't mean nothing is happening, nor does it mean that we've abandoned work on the Launcher and have gleefully wandered off to other things; I merely don't think the minutia of setting up team backlogs, migrating between defect tracking systems, and the prioritising of work for several teams is what this thread is intended for.
Look at it from our point of view. We don't know what you guys are doing so when you fall silent for several days we can only perceive this as nothing happening since that is all we can see. Telling us you are hard at work addressing the issues and then after several days saying there is nothing new to report only compounds this and comes across very very very bad.

If it were me and I knew I had disappointed a massive portion of the playerbase (and probably impacted the revenue of the company I work for in a negative way) I'd be on here at least daily with an update on whatever issue(s) I had addressed or any new ideas or requested features I had worked on. I'd also detail the direction my project was taking with specifics and request feedback on each item.

Trying to read our minds while sitting in the shadows and working in secret is not the way to do it. Even if that isn't what you are doing that is the way it appears to the customers. We are here and more than willing to help! For the love of all things holy USE US!

Hell, even the vague update you gave just now about the current workflow indicates something is being done and that we haven't been forgotten and I appreciate it.

"To err is human", but it shouldn't be the company motto...

Par'Gellen
#828 - 2013-07-02 15:19:23 UTC
CCP Atropos wrote:
Was that the question you were referring to, or am I missing something? The rest of the two post reply is replies to my statements, and not further questions as far as I can see.
I was talking about the question in the reply that you quoted. You have since answered it in response to my own questions but I couldn't figure out how you missed it when you had just quoted it.

Here is the question I was referring to:
Alphea Abbra wrote:
Atropos can your latest post be interpreted in any other way than a statement that the work is essentially done?
I find it relevant to know if you at least meant it to be interpreted otherwise.

"To err is human", but it shouldn't be the company motto...

Texty
State War Academy
Caldari State
#829 - 2013-07-02 15:35:40 UTC
Excuse me, can we have the "Your CapsLock is on" notifing feature for the ID/password field?
Seth Toralen
Deep Core Mining Inc.
Caldari State
#830 - 2013-07-02 18:05:22 UTC
Texty wrote:
Excuse me, can we have the "Your CapsLock is on" notifing feature for the ID/password field?


That's a good idea. Work that in when you can.

Atrophos, is there any further testing that I can do for you guys to determine the cause of the 324 errors? As far as I know, you guys have still not been able to replicate it despite numerous players clearly having the issue. I would be happy to try more things for you guys if you have ideas.

The latest theory handed down from you guys came to me from GM Karidor and then a support petition response a couple days later. You guys wanted me to try resetting my IP/TCP stack. I did; it didn't work for me. No one else has responded to GM Karidor's forum post as to whether or not it worked for them (the thread he replied to had been quiet for 3 weeks prior to his post though). That it didn't work didn't particularly surprise me; that seems much more like a local machine fix. I'd love to try any other theories though.
Alphea Abbra
Project Promethion
#831 - 2013-07-02 18:39:17 UTC
CCP Atropos wrote:
Alphea Abbra wrote:
Atropos can your latest post be interpreted in any other way than a statement that the work is essentially done?
I find it relevant to know if you at least meant it to be interpreted otherwise.

I was still waiting for the continuation of our civil discourse.

There weren't any questions in your last reply, so I didn't feel the need to reply. Did you want to ask something further?
It really strikes me as odd that you would reply to questions but not comments.
CCP Atropos wrote:
I'm very disappointed in the tone this has taken, too. Silence doesn't mean nothing is happening, nor does it mean that we've abandoned work on the Launcher and have gleefully wandered off to other things; I merely don't think the minutia of setting up team backlogs, migrating between defect tracking systems, and the prioritising of work for several teams is what this thread is intended for.
To be frank, I can't see how your disappointment is justified.
The minutiae of individual tasks in several teams and projects might not be the intend of this thread, but when you drop silent (Especially after having been silent for a while before your latest replies and the move of the thread) you can't be surprised when you're called out for ignoring the concerns and complaints of customers. Adding, of course, a history of CCP where actions such as these are the precursor of dropping interest in the subject and ignoring it for (a) year(s).
I said before that you have a very short list of actions that will stop the criticism:
- Fix the issues.
- Close threads/remove posts/censorship in general.
- Stop looking at criticism/ignore it for long enough.
- Ban critics.

I'm not trying to be insulting or defacing here, but it's really hard to bubblewrap the results of the new launcher in a way that isn't either toothless or insulting to those who did it.
The following actions of neither community rep.s nor dev.s have alleviated the anger or issues.

If your work, or work you're responsible of overseeing, is shoddy and you get called out for it, the human reaction is often denial, defense or returning harsh words. Especially if the call-out is public, very vocal and at times very insensitive - as has been the case here.
The human reaction just won't solve the problems. A responsible reaction will.

When you get part of the flak for years of bad QA / usecasetesting / ignoring users / going with "future awesome" over "works currently" / showing how out-of-touch you are / and many other complaints, you don't get them because customers can't understand the work (Or results thereof) that is done, you get it because the customers can.
Nicen Jehr
The Scope
Gallente Federation
#832 - 2013-07-02 20:14:25 UTC
this thread...
Pirate CCP: Hey guys we are giving y'all FREE JETPACKS! Fuel costs are included in your $15/mo.
X Hater 1: WTF, YOU ONLY MADE THREE COLORS!?
X Hater 2: I spent two years crafting my bicycle and you obsolete it with zero warning? This is merely the latest entry in the long list of ways CCP shafts its loyal players. I've had enough, I quit
PirateCCP: Damn! We found a problem that causes the jetpack to get stuck on in 0.1% of cases. Affected players must manually switch off the fuel pump before upgrading the firmware, it should be fixed automatically for the other 99.9%. Sorry for the inconvenience everybody, these jetpacks are pretty complicated!
X Hater 3: Christ, the old bicycles didn't have firmware and they never broke down.
X Hater 4: Remember that time all the jetpacks were knocked out of the sky by some act of God? It took nearly a quarter of an hour for me to reset everything and get back in the air. I can't believe this, what a hassle, i guess the anti-bicycle devs are spending their time creating problems instead of fixing them
Oraac Ensor
#833 - 2013-07-03 00:42:25 UTC
Oraac Ensor wrote:
Oraac Ensor wrote:
Oraac Ensor wrote:
Once again, the patch installation fails because it can't update the launcher, the repair tool says all launcher files are missing and it can't install them afresh.

Yet I have a working launcher!!!

This is just too bizarre for words.

And again . . .
This is getting tedious.
And still more tedious going through the same process yet again.

CCP Atropos wrote:
As for the EVEMail, I don't know the dispatch date; it will go out as part of a general player base survey that we run every year, I believe.
I don't understand this reply. When our conversation ended you still had no idea what was causing my problem and asked if it was ok to Eve-mail me. Why would you need to ask my permission to send me a general player base survey and how would it help with my problem?
Lion Arthie
Doomheim
#834 - 2013-07-03 13:08:40 UTC
Greetings all.

- Came back from a 5 months break and reinstalled the game;
- Having issues related to the launcher (not launching at all!);
- On facebook CCP Manifest advised to send a ticket;
- Paid for subscription (in dollars, not plex);
- Sent the ticket;
- Still awaiting a reply...;
- Phoned CCP in iceland, where lady operator initially told me my computer has issues without even knowing my hardware (lol) and that I will have to await a week for a solution!

So dear CCP, I have already paid you. Are you going to compensate me for the game time/days I am losing while you fix my issue? If no, please refund me my money. I am sure to find another game to pay for.


Ty.

Rommiee
Mercury Inc.
#835 - 2013-07-03 13:55:27 UTC
Lion Arthie wrote:
Greetings all.

- Came back from a 5 months break and reinstalled the game;
- Having issues related to the launcher (not launching at all!);
- On facebook CCP Manifest advised to send a ticket;
- Paid for subscription (in dollars, not plex);
- Sent the ticket;
- Still awaiting a reply...;
- Phoned CCP in iceland, where lady operator initially told me my computer has issues without even knowing my hardware (lol) and that I will have to await a week for a solution!

So dear CCP, I have already paid you. Are you going to compensate me for the game time/days I am losing while you fix my issue? If no, please refund me my money. I am sure to find another game to pay for.


Ty.



You missed the part of the EULA which basically says that once they have your money they can do what they want, and there are no refunds. Its irrelevant if you can play or not.
Smoking Blunts
ZC Omega
Goonswarm Federation
#836 - 2013-07-03 14:09:07 UTC
Rommiee wrote:
Lion Arthie wrote:
Greetings all.

- Came back from a 5 months break and reinstalled the game;
- Having issues related to the launcher (not launching at all!);
- On facebook CCP Manifest advised to send a ticket;
- Paid for subscription (in dollars, not plex);
- Sent the ticket;
- Still awaiting a reply...;
- Phoned CCP in iceland, where lady operator initially told me my computer has issues without even knowing my hardware (lol) and that I will have to await a week for a solution!

So dear CCP, I have already paid you. Are you going to compensate me for the game time/days I am losing while you fix my issue? If no, please refund me my money. I am sure to find another game to pay for.


Ty.



You missed the part of the EULA which basically says that once they have your money they can do what they want, and there are no refunds. Its irrelevant if you can play or not.



the launcher is ccp reducing server loads.

its working wonders

OMG when can i get a pic here

Alphea Abbra
Project Promethion
#837 - 2013-07-03 21:05:00 UTC
Rommiee wrote:
Lion Arthie wrote:
Greetings all.

- Came back from a 5 months break and reinstalled the game;
- Having issues related to the launcher (not launching at all!);
- On facebook CCP Manifest advised to send a ticket;
- Paid for subscription (in dollars, not plex);
- Sent the ticket;
- Still awaiting a reply...;
- Phoned CCP in iceland, where lady operator initially told me my computer has issues without even knowing my hardware (lol) and that I will have to await a week for a solution!

So dear CCP, I have already paid you. Are you going to compensate me for the game time/days I am losing while you fix my issue? If no, please refund me my money. I am sure to find another game to pay for.


Ty.



You missed the part of the EULA which basically says that once they have your money they can do what they want, and there are no refunds. Its irrelevant if you can play or not.
To be technical, the EULA is irrelevant if it is contrary to law.
All CCP can do afterwards is to ban you.
Lion Arthie
Doomheim
#838 - 2013-07-03 22:01:41 UTC
Lion Arthie wrote:
Greetings all.

- Came back from a 5 months break and reinstalled the game;
- Having issues related to the launcher (not launching at all!);
- On facebook CCP Manifest advised to send a ticket;
- Paid for subscription (in dollars, not plex);
- Sent the ticket;
- Still awaiting a reply...;
- Phoned CCP in iceland, where lady operator initially told me my computer has issues without even knowing my hardware (lol) and that I will have to await a week for a solution!

So dear CCP, I have already paid you. Are you going to compensate me for the game time/days I am losing while you fix my issue? If no, please refund me my money. I am sure to find another game to pay for.


Ty.




Ok things has been fixed for my case, GM replied in game with another alternative. But browsing to find solution, this link was revealed that I had to disable some features of my antivirus software. I hope the posts in the linked thread be useful to you guys.

Par'Gellen
#839 - 2013-07-04 15:31:36 UTC
I can't log in. Any ideas Atropos? Nothing has changed on my end. I logged in this morning with no problems but now I'm getting this crap:

http://www.neoncranium.com/WTFLauncher.jpg

How do you suggest I log in based on what you see there? X

"To err is human", but it shouldn't be the company motto...

Smoking Blunts
ZC Omega
Goonswarm Federation
#840 - 2013-07-04 15:36:26 UTC  |  Edited by: Smoking Blunts
Par'Gellen wrote:
I can't log in. Any ideas Atropos? Nothing has changed on my end. I logged in this morning with no problems but now I'm getting this crap:

http://www.neoncranium.com/WTFLauncher.jpg

How do you suggest I log in based on what you see there? X



had this same thing happen with corp mates and alliance members.

you know its a good thing that the launcher isn't a broken pile of carp isn't it

OMG when can i get a pic here