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The new launcher and the web server issues on the 21st of May: FAQ and update thread

First post First post
Author
Alphea Abbra
Project Promethion
#861 - 2013-07-23 21:28:57 UTC
CCP Atropos wrote:
.
Welcome back to the thread CCP Atropos.
Should I get high enough hopes to enable another letdown, or is it by now safe to assume that the launcher is perfect?

I had hoped you'd actually continue our discourse back from page 40-42, but after your replies and subsequent silence I am not really interested anymore. I hope you're happy to know that I enjoy the Oddysey expansion, and if it wasn't for your launcher I would enjoy it with 3 accounts, instead of the current 1.

Maybe you should check in on e.g. Ytterbium, Fozzie and Rise to see how they react to negative feedback. You could learn something, maybe to not say you have learned something, or have become humbler, or have heard our voices, or will improve, or will ...
It's not what you say; it's what you do.

Blink
Alphea Abbra
Project Promethion
#862 - 2013-07-30 14:27:04 UTC
For anyone following along, I have a few thoughts and quotes that I think highlights this whole issue.

The new SSO launcher was released May 1st, and had a number of issues on release, as well as a serie of design related issues, mostly making problems for multiboxers.
For me, the number of issues were only made worse by the replies from CCP.
From the launch to the 24th of May, I personally had not seen any CCP statement acknowledging design issues. Not as replies to me or others, as general statements or hidden elsewhere. Maybe they exist, hidden somewhere? I don't know, I haven't yet found it.
Meanwhile, CCP PR worked in overdrive, as can be seen from this and other threads.
"We will improve", "we will no longer release badly tested software unto our live servers", "we will listen", "your voices has been heard", these CCP mantras have been repeated ad nauseum in 2011, 2012 and now 2013.
At this point it doesn't take any kind of genius to know it's a lie. Willful or based on misinformation, it's still a lie.

Now, at May 18th this thread was essentially archived by being moved here. CCP Atropos did not acknowledge this at the time, but it's pretty easy to show.
May 18th: CCP Atropos moves the thread and denies it is hidden.
May 24th: CCP Atropos engages critics for around 8 hours.
June 2nd: CCP Atropos admits she has no updates since last time, and no need to continue discussion (link).
June 22nd: CCP Atropos posts a reply concerning a yet-to-be-fixed bug.

Since May 24th, CCP Atropos has dropped more and more off the radar and although we have been told that things are in the work, we have also been told that there is nothing CCP Atropos wants to talk with us about. At the same time a new Mac launcher has been released.
It has now been 8 days since CCP Atropos last acknowledged this threads existence, and that was 20 days after her then-last reply, telling us how disappointed she was.

I have personally given up on improvements. I am posting here to let CCP know that their actions have consequences, and each time they claim to have bettered themselves and have listened, yet repeat mistakes such as these, they are showing their former promises to be deceit.
I expect replies and improvements on this subject the same way I expect the toothfairy.

Good ****ing fight, CCP Atropos.
Jenn en Chasteaux
Aliastra
Gallente Federation
#863 - 2013-07-30 23:50:39 UTC
Ugh this is just ridiculous... An alternative launcher is badly needed but I see no acknowledgement from CCP that this is even a problem. A commandline launcher would be the most sensible approach, probably why it won't be implemented.

I really prefer the days when I could just login and play the game. This is utter crap.

Don't even get me started on the Steam "integration". I really, really want a refund on that. Just give me a *real* account CCP, geez!
Balder Verdandi
Wormhole Sterilization Crew
#864 - 2013-07-31 13:21:55 UTC
This.

I'm incredibly disappointed in the way the devs and CCP as a whole, are handling this. I'm tired of the deception, the lies, the lack of responses and information, the reduced functionality ..... truly, almost everything the SSO launcher is now associated with because once again a faulty portion of the product was rushed into production and it fell flat on its face.

2011, 2012, 2013 ...... I wonder what's next for 2014.





Alphea Abbra wrote:
For anyone following along, I have a few thoughts and quotes that I think highlights this whole issue.

The new SSO launcher was released May 1st, and had a number of issues on release, as well as a serie of design related issues, mostly making problems for multiboxers.
For me, the number of issues were only made worse by the replies from CCP.
From the launch to the 24th of May, I personally had not seen any CCP statement acknowledging design issues. Not as replies to me or others, as general statements or hidden elsewhere. Maybe they exist, hidden somewhere? I don't know, I haven't yet found it.
Meanwhile, CCP PR worked in overdrive, as can be seen from this and other threads.
"We will improve", "we will no longer release badly tested software unto our live servers", "we will listen", "your voices has been heard", these CCP mantras have been repeated ad nauseum in 2011, 2012 and now 2013.
At this point it doesn't take any kind of genius to know it's a lie. Willful or based on misinformation, it's still a lie.

Now, at May 18th this thread was essentially archived by being moved here. CCP Atropos did not acknowledge this at the time, but it's pretty easy to show.
May 18th: CCP Atropos moves the thread and denies it is hidden.
May 24th: CCP Atropos engages critics for around 8 hours.
June 2nd: CCP Atropos admits she has no updates since last time, and no need to continue discussion (link).
June 22nd: CCP Atropos posts a reply concerning a yet-to-be-fixed bug.

Since May 24th, CCP Atropos has dropped more and more off the radar and although we have been told that things are in the work, we have also been told that there is nothing CCP Atropos wants to talk with us about. At the same time a new Mac launcher has been released.
It has now been 8 days since CCP Atropos last acknowledged this threads existence, and that was 20 days after her then-last reply, telling us how disappointed she was.

I have personally given up on improvements. I am posting here to let CCP know that their actions have consequences, and each time they claim to have bettered themselves and have listened, yet repeat mistakes such as these, they are showing their former promises to be deceit.
I expect replies and improvements on this subject the same way I expect the toothfairy.

Good ****ing fight, CCP Atropos.

Jysella Halcyon
Sebiestor Tribe
Minmatar Republic
#865 - 2013-08-13 06:53:00 UTC  |  Edited by: Jysella Halcyon
Still waiting for movement on this disaster of a 'Look! Features nobody wants!" launcher.

Not hopeful. Strongly considering scaling back to 3 accounts from 6 to avoid dealing with this abomination of a UX.

For those in the back *cough Atropos cough*, assuming you havent fallen asleep:

http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/Forrester_Best_Prac_In_User_Exp.pdf
Niding
Lowlife.
Snuffed Out
#866 - 2013-08-14 09:23:12 UTC
I think those that are able to log in without any issues are just using the exebin file.

I havent given this thread any thought for weeks since I have fewer chars atm plus exebin works perfectly.
As long as that ability remains, I think people will mostly let this thread stay "dead".
Balder Verdandi
Wormhole Sterilization Crew
#867 - 2013-08-15 23:34:18 UTC
Niding wrote:
I think those that are able to log in without any issues are just using the exebin file.

I havent given this thread any thought for weeks since I have fewer chars atm plus exebin works perfectly.
As long as that ability remains, I think people will mostly let this thread stay "dead".




Still using the \bin\EXEFILE.EXE over the launcher ..... the only time I use it now is for patching, and it does a rather slow job of it at that.




seth Hendar
I love you miners
#868 - 2013-08-19 14:39:44 UTC  |  Edited by: seth Hendar
+1 to the post above, it take AGES (like up to 5 minutes!!!!) to "validate" the files.

i7 2600k 4.2 ghz / 16 GB DDR 3 and eve on a SSD (crucial M4)

clearly not the worst comp down here right?

on my laptop, it's even worse, can take up to 10 minutes (said laptop is a MSI GE60).

obviously, i too use the launcher only when i'm forced to (i.e. updates) it never worked to log anyway, so exebin here i am
Master Justasii
Brutor Tribe
Minmatar Republic
#869 - 2013-08-28 03:37:57 UTC
Alrighty then time to jump in:

Caveats: 1) The Launcher only had a few burps when I first installed it, and has worked fine since then.
2) I am only playing one account.
3) I don't know anything really significant about coding and programming

Opinion: The launcher provides no benefit or purpose to the end user/client. (me) That is, nothing about the Launcher impresses me, catches my eye, makes me consider clicking or checking anything out that is on the Launcher page. For me, it is a complete waste of time. This is to say nothing of the intent of the Launcher, SSO, streamlining client control or other functions that do not slap me right in the face. I am sure there are reasons and purposes behind the Launcher that are not immediately available to me. That being said, at the end of the day, the Launcher is an annoying waste of time and clicks. If there was a way to move the said 'backround' purposes of the Launcher to something else, I would be all for it.

Now I understand that much effort and thought has been put into the launcher, even with the issues. Sometimes it happens. I see a lot of people hating on CCP in here. Well, it's a free market enterprise and if you really feel strongly about the way CCP is doing things, stop playing EVE. There are many other things to do. I quite enjoy EVE and find the most recent release very enjoyable (minus the launcher). So I will say to CCP, hey I like your game you made, it was probably hard to make. Try to fix/remove the launcher, I would like that. But since I don't actually code (AND MOST OF THE WHINERS IN HERE DON'T EITHER), I can't really contribute usefully. But nonetheless, take this post as encouragement to continue with the launcher project, since I can currently ignore it with the /bin/ exe shortcut anyways. But please leave that function till the bugs are work out, m-kay! Thanks.
Alphea Abbra
Project Promethion
#870 - 2013-08-28 06:35:10 UTC
Master Justasii wrote:
The launcher provides no benefit or purpose to the end user/client. (me) (...) That being said, at the end of the day, the Launcher is an annoying waste of time and clicks. If there was a way to move the said 'backround' purposes of the Launcher to something else, I would be all for it.
I agree a lot with this. Sadly it seems it's a part of the intended design.
I'm pretty much all-for the old launcher, which did what I wanted of a launcher, and I could ignore all that was not.
If this "new" "SSO" "launcher" did not feel like an intrusive, deadweight prototype bloated with neat catchphrases I would have nothing against it either. Right now I don't have to use it for anything but patching, but I do dread the next time CCP Atropos releases anything with regard to the launcher.

Quote:
I see a lot of people hating on CCP in here. Well, it's a free market enterprise and if you really feel strongly about the way CCP is doing things, stop playing EVE. There are many other things to do. I quite enjoy EVE and find the most recent release very enjoyable (minus the launcher)
I just wanted to chip in with this quote of myself, from on this page:
Alphea Abbra wrote:
I had hoped [CCP Atropos]'d actually continue our discourse back from page 40-42, but after your replies and subsequent silence I am not really interested anymore. I hope you're happy to know that I enjoy the Oddysey expansion, and if it wasn't for your launcher I would enjoy it with 3 accounts, instead of the current 1.

Maybe you should check in on e.g. Ytterbium, Fozzie and Rise to see how they react to negative feedback. You could learn something, maybe to not say you have learned something, or have become humbler, or have heard our voices, or will improve, or will ...
It's not what you say; it's what you do.
Alphea Abbra
Project Promethion
#871 - 2013-09-11 07:43:06 UTC
Last post in here from CCP Atropos was 2013.07.22. That is now 51 days ago.
I could, had I wanted to, made a 3-week trial and PLEXed it all the while CCP Atropos did nothing.

Again, I am not posting here because I expect changes because of it, but because if CCP at some future point wants to know what happened, they can at least inform themselves.
Balder Verdandi
Wormhole Sterilization Crew
#872 - 2013-09-11 13:10:22 UTC
Alphea Abbra wrote:
Last post in here from CCP Atropos was 2013.07.22. That is now 51 days ago.
I could, had I wanted to, made a 3-week trial and PLEXed it all the while CCP Atropos did nothing.

Again, I am not posting here because I expect changes because of it, but because if CCP at some future point wants to know what happened, they can at least inform themselves.



51 days.

Sadly, this speaks volumes about the lack of dedication to resolve issues some folks seem to be having.
Jysella Halcyon
Sebiestor Tribe
Minmatar Republic
#873 - 2013-09-14 19:53:56 UTC
Balder Verdandi wrote:
Alphea Abbra wrote:
Last post in here from CCP Atropos was 2013.07.22. That is now 51 days ago.
I could, had I wanted to, made a 3-week trial and PLEXed it all the while CCP Atropos did nothing.

Again, I am not posting here because I expect changes because of it, but because if CCP at some future point wants to know what happened, they can at least inform themselves.



51 days.

Sadly, this speaks volumes about the lack of dedication to resolve issues some folks seem to be having.

Launcher is still terrible user experience and pointless bloat that removes/impairs basic functionality.

Atropos is still pretending we don't exist and that the issue is solved.

So much for "we will listen", eh?
Balder Verdandi
Wormhole Sterilization Crew
#874 - 2013-09-14 20:01:16 UTC
Jysella Halcyon wrote:
Balder Verdandi wrote:
Alphea Abbra wrote:
Last post in here from CCP Atropos was 2013.07.22. That is now 51 days ago.
I could, had I wanted to, made a 3-week trial and PLEXed it all the while CCP Atropos did nothing.

Again, I am not posting here because I expect changes because of it, but because if CCP at some future point wants to know what happened, they can at least inform themselves.



51 days.

Sadly, this speaks volumes about the lack of dedication to resolve issues some folks seem to be having.

Launcher is still terrible user experience and pointless bloat that removes/impairs basic functionality.

Atropos is still pretending we don't exist and that the issue is solved.

So much for "we will listen", eh?



Working As Intended ™




My Postman
Royal Amarr Institute
Amarr Empire
#875 - 2013-09-16 12:14:28 UTC
From patching last week:

Patched 4 times. Launcher failed. Tried patching through exe.exe - failed. Tried running repair tool - failed. Uninstalled eve and downloaded new yesterday. All worked fine - till todays update. Laucher update failed, trying to patch via exe.exe - failed, repair tool - failed.

As my 2 gb download volume for this month (wireless mobile) is already used up - i cannot try patching further from here, and i´m sure i will have to unistall eve (and download) again from home where i have unlimited volume.

Beside of that a question - is running the "uninstall eve" not enough? Do i have to manually erase other files (deleting the whole ccp folder comes to my mind)?

Somehow i think the broken launcher still remains "somewhere", even after uninstalling.

Anyway this is my last try - no use in re-installing eve every day.

Fake edit: my machine at home patches beautifully every time.
3dward Scissorhands
#876 - 2013-09-18 13:25:05 UTC
full dl in progress, sems like the only workaound
Smoking Blunts
ZC Omega
Goonswarm Federation
#877 - 2013-09-25 22:05:19 UTC
did CCP Atropos leave ccp?

just wondering as the launcher is still broken by design, no mention or blogs on how it will be fixed to work for mulitboxers looking for fast access to there not single signed on accounts. as well as for people with multiple installs not wanting to leave an EXTRA program running just to swap to alts.

OMG when can i get a pic here

Alphea Abbra
Project Promethion
#878 - 2013-10-03 14:56:49 UTC
Smoking Blunts wrote:
did CCP Atropos leave ccp?

just wondering as the launcher is still broken by design, no mention or blogs on how it will be fixed to work for mulitboxers looking for fast access to there not single signed on accounts. as well as for people with multiple installs not wanting to leave an EXTRA program running just to swap to alts.
Probably not, CCP Atropos didn't post much before either.
If you take a look, Atropos last posted in late August.

I didn't think this thread would stay stickied this far though. I guess CCP has realised that there is a good thing in having a single place where complaints can be ignored, instead of letting users complain where people might listen.
3dward Scissorhands
#879 - 2013-10-08 05:17:58 UTC
I have a petition open for about a month now without any resolution. I am awaiting the next patch which i think its in a few hours, hope that it works. CCP wants me to install a packet sniffer and send them the file for there review to identify the problem. But wait, isnt the launcher design for this purpose? As i recall, the launcher was introduced as a way to have a conecction pipe when doing the update so ccp staff is able to compile a list of issues thru that launcher, but i guess after odessey it all went to hell. At the moment the only resolution so far is the full client download.
Niding
Lowlife.
Snuffed Out
#880 - 2013-10-20 00:08:41 UTC
Since CCP had an official stream session today I had to look how this thread is doing.

Well, Exefile is still working, so no real damage has happened for those that are actually able to patch and play.

Hopefully the Exefile remains as a viable way of starting the game for the forseeable future.