Issues, Workarounds & Localization

Yeah, I was thinking the same.

CCP mentioned that they would be happy when people stopped posting how bad the launcher was. this seems to help them achieve their goal...hide the thread so no one can find it LOL.

Priceless...

Rather that it was a longterm stickied thread in General Discussion.

Is the solution to your bad work to hide the criticism?

Look, if you're done with the launcher, just say so, there is no need to lie repeatedly.

And if you want to avoid the current criticism, apply one of three:

1) silence critics (Either by censorship, banning, whatever)
2) avoid reading/acknowledging the criticism (and appear out of touch)
3) actually listen to test feedback, and fix issues whatever they may be

You're doing #2 right now, with the expansion pack of "don't worry, we're actually doing #3", only in this case both you and I know you're knowingly dishonest. Relegating the criticism to Issues (...) forum is of course also #2 on that list.
So, when will you stop lying, and when will you fix issues?

Contrary to yours, my posts are honest. For once, can I get an honest answer in return?

I can't log in at all, just get message 6mb patch has downloaded, it continues to a progress bar that DL's a further 30mg then does nuthing, i've restarted like 50 times that's 50x30mb chowing my bandwidth.....i give up

I still cannot get the launcher to patch eve through a proxy. Is this supposed to be working? I made a post on it before and got no response. This worked perfectly fine before the launcher became the gateway to patching.

And again . . .

This doesn't surprise me in the least.

I hate saying it, but the reduced functionality of this new launcher has become a major pain in my backside. What took me less than 10 minutes for updates on Planetary Interaction now takes me 35 minutes because of the launcher, which is why I've refused to use it.

I'll continue using the "\bin\ExeFile.exe" solution for my all my toons and their PI and the launcher for patching only.

Until CCP and it's minions start playing their own game like it was meant to be played (like we're playing it) then they won't see the issues we're faced with on an almost daily basis.

Followup question:
Will you, at some point, acknowledge that design criticism even exists?

You haven't so far, which I assume is your way of saying no, but if so; just say no!

I've replied to your posts several times; I'm not sure what further information you want.

Is the design of the EVE Launcher perfect? No.
Will you be fixing it? Yes.
When? When it's ready.
Why don't you roll it back then? Rolling back isn't an option, due to the integration with Steam and other OAuth providers.

The old EVE Launcher wasn't targeted at any specific play-style, and had only simple fixes in place to accommodate any form of multiple accounts. The paradigm it operated under meant that any further changes that we wanted to make were simply not possible.

Now, roll forward to the release a month ago, of the new version of the EVE Launcher; we changed the paradigm of how our login flow worked. We ran tests on Singularity, and asked people to help us test it. We then deployed it to Tranquility.

We've done the initial transition to move people out of the client based login paradigm. It wasn't a flawless transition by any means, and there is still work to be done for those who are unable to login via the EVE Launcher (for example, those with the -324 browser issue) but we're working on those issues.

You seem intent on criticising our decision to move the login out of the ExeFile.exe application, and from your repeated posts you cite poor decisions regarding web based logons, the removal of iconic features such as the landing page and splash screen, and the ability to run multiple accounts at the same time. Additional to all of this is your continued assertion that I'm simply spouting lies and refusing to acknowledge that any flaws exist in the EVE Launcher.

Allow me to clear the waters for you: the old version of the EVE Launcher had a reliance upon the same web-servers that you're complaining about, so we only increased what we were doing with a resource that everyone was able to access. We did fail in our load testing though, which resulted in the web-servers being overloaded, but that's since been fixed. For the record, you can still view the old EVE Launcher landing page here.

With the release of Dust 514, and the need for more than one product to be able to log into the EVE Universe, we evolved our login mechanics to rely upon industry standard systems and libraries (OAuth) rather than our own proprietary libraries. Since the EVE Launcher had an embedded browser already, it wasn't a great leap to combine the two to allow OAuth based logons in the EVE Launcher, allowing us to clean up a layer of our networking stack (ie: reduce code complexity and maintenance in our own libraries) and move to single logon methodology across all our products.

Regarding the iconic landing page and splash screen, there is work happening on this area by another team; someone already linked concept art for a revamped character selection screen, which is where we want to go. The intent was to remove an area of burden for us. it is obvious that we miscalculated in the love that the player base had for the old, branded login screen, and so we're trying to meet those players half way with a solution that works for us, in terms of technical debt, maintainability and development cost, and for the player base in their desire for an immersive game-play experience. As for the splash screen, with the old EVE Launcher, the loading of the splash screen was moved from the EVE Client into the EVE Launcher, and was actually disabled for at least 6 months due to issues relating to it's update (for a long time, it was unmaintained and not updated, leading to, for example, a splash screen for an incorrect expansion showing). As such your argument regarding the splash screen is simply flawed.

Finally, the ability to run multiple accounts simultaneously; I won't say that it's perfect, but it is possible, although certainly clunky. As I stated above, in this post, we're working on improving the experience for those who want to login and play multiple characters, but it's likely to be deployed in two phases, as we consolidate things. Once we can publish our concepts and gather full feedback, I want you to help me test this on Singularity.

You're obviously passionate about this game, and the universe around it, which is wonderful for someone like me, but you have to meet me in the middle; I've attempted to explain why the EVE Launcher is designed the way it is, and show you that whilst it isn't perfect, I will readily admit that it needs more work, and that that required work will come, you simple have to be patient. You can't both berate us for not listening to feedback and rushing the deployment, and then cry for us to rush out updates at the same time.