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Niau Shiwanabe

The Firestorm

Likes received: 0

#101 - 2013-05-10 08:40:38 UTC | Edited by: Niau Shiwanabe

The launcher seems to be working correctly for me, but I would like to point out a minor display issue with the new process.

As of writing this this character has not been activated on Singularity so this has allowed me to see that the error messages returned for attempting to log in are not helpful if you do not have a 'valid' account.

When using the current launcher the client returns a message stating that the account does not have a current subscription (or something to that effect).

When using the new launcher/client the error message is instead something about not being able to connect to the server. (Although I will have to wait for account activation to ensure it's not something else on my end).

Resolving this issue will make it easier to resolve issues with trying to sign in.

Using "/server:Singularity" for the eve.exe file allowed launcher to connect correctly, but the client did not. Changing to ip address fixed issue.

CCP Atropos

C C P

C C P Alliance

Likes received: 462

#102 - 2013-05-10 10:28:58 UTC

mama guru wrote:

CCP Atropos wrote:

mama guru wrote:

Launcher crashes on execution, no play button and it connects to TQ, tried the old shortcut trick but it won't work. No logs or anything either.

Can you give some details on your setup (OS, install path, etc). If it crashes on execution how is it you know there's no play button and that it's connecting to TQ? What is the old shortcut trick you refer to?

Time of this report: 5/9/2013, 23:14:16
Machine name: ------------
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334)
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 07/13/12 16:19:10 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8154MB RAM
Page File: 4293MB used, 4258MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

Installed sisi on E:\ drive, eve is on C which is an SSD.

I should clarify that the launcher works, i see it connecting to TQ but with no play button, so i try to close it down and it freezes up and I have to terminate the process.

Could you take a screenshot so that I can understand what it is you're seeing?

mama guru

Yazatas.

Likes received: 180

#103 - 2013-05-10 11:06:46 UTC

CCP Atropos wrote:

Could you take a screenshot so that I can understand what it is you're seeing?

It seems to work now for some reason. Reinstalled the test client and used the IP andress to singularity in the shortcut instead of the server name, that did the trick.

What happened was that the launcher looked like the old one and kept trying to connect to TQ, listing online players and so on, except no play button. When i tried to close it it froze and i had to terminate the process.

EVE online is the fishermans friend of MMO's. If it's too hard you are too weak.

Tranquility Tavern Pandemic Horde 25
Merende Macaco Tranquility Tavern Pandemic Horde Likes received: 25	#104 - 2013-05-10 14:06:00 UTC Just an addendum to earlier post. It seems I get the error -7 randomly on starting the launcher, seems to be something timing out, the login window appears on about half the attempts to bring up the launcher. The buddy ad at the bottom also is failing randomly. new log file: http://pastebin.com/caKyxiW0

CCP Aporia

C C P

C C P Alliance

Likes received: 175

#105 - 2013-05-10 14:23:48 UTC | Edited by: CCP Aporia

Merende Macaco wrote:

Just an addendum to earlier post. It seems I get the error -7 randomly on starting the launcher, seems to be something timing out, the login window appears on about half the attempts to bring up the launcher. The buddy ad at the bottom also is failing randomly.

new log file:

http://pastebin.com/caKyxiW0

I cannot see anything wrong from the logs in itself, this might be something specific to Wine.

Friend of walking avatars, currently hibernating until he gets to open that door.

CCP Aporia

C C P

C C P Alliance

Likes received: 175

#106 - 2013-05-10 15:03:44 UTC

We've just pushed out another update for the launcher addressing some smaller issues:

Fixed an issue where self-updating would break the UI if it could not connect to the self-update path
Fixed an issue with Unicode that would cause the UI to break in languages other than English

We could not reproduce the /server:Singularity command line argument issue in-house, and from reviewing the code it looks like it should work just fine. If someone still has trouble connecting with that argument, please provide launcher and eve logs.

Friend of walking avatars, currently hibernating until he gets to open that door.

2,173
Noriko Mai Likes received: 2,173	#107 - 2013-05-10 15:55:40 UTC It's working It reset all my settings, but it works \o/ "Meh.." - Albert Einstein

Center for Advanced Studies Gallente Federation 11
Sinq Arnolles Center for Advanced Studies Gallente Federation Likes received: 11	#108 - 2013-05-10 16:33:27 UTC When mine updated the launcher just locked up and sat there. Log: http://pastebin.com/ZirjFMqW


CCP Aporia C C P C C P Alliance Likes received: 175	#109 - 2013-05-10 16:40:11 UTC Sinq Arnolles wrote: When mine updated the launcher just locked up and sat there. Log: http://pastebin.com/ZirjFMqW Confirmed, fixing as we speak. A new version should be available soon. Friend of walking avatars, currently hibernating until he gets to open that door.

Sinq Arnolles

Center for Advanced Studies

Gallente Federation

Likes received: 11

#110 - 2013-05-10 17:04:57 UTC

CCP Aporia wrote:

Still have this bug. Put log files in a bug report as the eve logs contained my username. ID is 157685

CCP Aporia

C C P

C C P Alliance

Likes received: 175

#111 - 2013-05-10 17:25:11 UTC

Sinq Arnolles wrote:

CCP Aporia wrote:

Still have this bug. Put log files in a bug report as the eve logs contained my username. ID is 157685

Thank you very much! While we still cannot reproduce this in-house I could see the problem from the eve logs.

Friend of walking avatars, currently hibernating until he gets to open that door.

Mikail Thiesant

Catiz is NOT my empress

Likes received: 26

#112 - 2013-05-10 19:35:15 UTC

Downloaded the new version 2.1.532936-beta.3 Tested under Lubuntu 12.04. 3.2.0-40-generic #64-Ubuntu SMP. Wine version 1.5.28. New wineprefix. winetricks corefonts vcrun2005 vcrun2008 vcrun2010,
msvcr100 (native, builtin)
msvcr80 (native, builtin)
msvcr90 (native, builtin)

(The version of launcher after installing looks like to be EVE_Online_Launcher-2.1.533100-beta.3.win32)

The installation went well, launcher started (old style, TQ info about ppl online, no play button). After closing I've got error message with a link to log file:

http://pastebin.com/YTVhyUzY

When I tried to run EVE first time after install with command:

wine explorer /desktop=eve,1920x1080 "D:\\EVE\\eve.exe" --args "/server:Singularity" "/log:debug"

Everything looked well. When I started it second time, the left down images were missing. When I tried it third time but with command:

wine explorer /desktop=eve,1920x1080 "D:\\EVE\\launcher\\launcher.exe" --args "/server:Singularity" "/log:debug"

I've got the same -7 url not found for the login and the left down images were missing too. And when I tried the first command again, same -7 error and no images.

launcher.2013.05.10.log
http://pastebin.com/2uwttSVy

debug.log (Its from the /EVE/ directory not the /EVE/launcher/ dir. In the launcher dir has no debug. log file for me.)
http://pastebin.com/VZdKqqF4

The debug log has some errors that might explain missing images and the -7 error. I think the error messages

[0510/210328:WARNING:backend_impl.cc(1660)] Messed up entry found.
[0510/210328:WARNING:backend_impl.cc(1946)] Destroying invalid entry.

Are about the missing images and the error messages

[0510/210359:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from cef-error:.
," source: (1)
[0510/210359:INFO:CONSOLE(0)] "Unsafe JavaScript attempt to access frame with URL cef-error: from frame with URL https://client.testeveonline.com/launcherv3/en?steam_token=&server=tranquility. Domains, protocols and ports must match.
," source: (1)

About the -7 missing login,

Hope it helps.

Lydia Schmidt

Caldari Provisions

Caldari State

Likes received: 9

#113 - 2013-05-10 19:38:53 UTC

Singularity - EVE-EVE-STABLE - 8.3.531040
Launcher - 2.1.533100-beta.3

The new launcher fails to properly log me into the game. Entering my username and password on the launcher itself seems to work well, however, the game fails at the 'connecting' stage and gives me the error:

Bad Address
Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong.

Launching the game with the old launcher works correctly.
Singularity installed in F:\CCP\Singularity

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 09/10/09 16:14:15 Ver: 04.10
Processor: AMD Phenom(tm) II X4 945 Processor (4 CPUs), ~3.0GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 4064MB used, 12516MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

2013-05-10 21:30:31,040 - root - controller - INFO - Sending the following JavaScript code to the browser: setPlayButtonEnabled({"bool": Boolean(true), "label": "Client is ready"});
2013-05-10 21:30:40,437 - browser - browser - INFO - Launching EVE with ssoToken=[gobbledygook that I don't think I should publish]
2013-05-10 21:30:40,460 - ch_PlayButton - log - CH_LOG - Play cmd: ['.\\bin\\ExeFile.exe', '/noconsole', '/ssoToken=[gobbledygook that I don't think I should publish]', '/server:Singularity']
2013-05-10 21:30:40,696 - ch_PlayButton - log - CH_LOG - Play pid: 4844
2013-05-10 21:30:40,934 - root - controllerfunctions - INFO - Exiting launcher
2013-05-10 21:30:40,934 - root - controllerfunctions - INFO - disable
2013-05-10 21:30:40,959 - root - controllerfunctions - INFO - done exiting
2013-05-10 21:30:41,219 - ch_status - log - CH_LOG - Launcher run successful
2013-05-10 21:30:41,450 - root - log - INFO - Shutting down launcher

Makari Aeron

Imperial Shipment

Amarr Empire

Likes received: 282

#114 - 2013-05-10 20:05:30 UTC

CCP Aporia wrote:

Sinq Arnolles wrote:

When mine updated the launcher just locked up and sat there.

Log: http://pastebin.com/ZirjFMqW

Confirmed, fixing as we speak. A new version should be available soon.

Awesome. Mine did the same thing after the launcher updated. I had to kill the process and restart it. I forgot to take a screenshot.

CCP RedDawn: Ugly people are just playing life on HARD mode. Personally, I'm playing on an INFERNO difficulty.

CCP Goliath: I often believe that the best way to get something done is to shout at the person trying to help you. http://goo.gl/PKGDP

CCP Aporia

C C P

C C P Alliance

Likes received: 175

#115 - 2013-05-10 20:24:38 UTC

Makari Aeron wrote:

CCP Aporia wrote:

Sinq Arnolles wrote:

When mine updated the launcher just locked up and sat there.

Log: http://pastebin.com/ZirjFMqW

Confirmed, fixing as we speak. A new version should be available soon.

Awesome. Mine did the same thing after the launcher updated. I had to kill the process and restart it. I forgot to take a screenshot.

Your launcher should update itself soon with a fix for this issue. Annoyingly this update will once more lock up the launcher after it was applied (because it was still the broken code running), but future updates should then work without a problem.

Friend of walking avatars, currently hibernating until he gets to open that door.

CCP Aporia

C C P

C C P Alliance

Likes received: 175

#116 - 2013-05-10 20:26:56 UTC

Lydia Schmidt wrote:

This is due to a bug in the EVE client with the current SSO implementation. Instead of using /server:Singularity you should use the IP, e.g. /server:87.237.38.50 - I am updating this in my original post.

Friend of walking avatars, currently hibernating until he gets to open that door.

CCP Aporia

C C P

C C P Alliance

Likes received: 175

#117 - 2013-05-10 20:31:07 UTC

Mikail Thiesant wrote:

Interesting. I have no clue why there are messed up entries. It might also indicate that our launcher has an issue with SSL certificates under Wine. Can you visit secure websites using Chrome under Wine? Sadly I don't see anything we can do on this from our end, but please let us know if you find anything! :-)

Friend of walking avatars, currently hibernating until he gets to open that door.

Makari Aeron

Imperial Shipment

Amarr Empire

Likes received: 282

#118 - 2013-05-10 20:52:51 UTC | Edited by: Makari Aeron

Hmm...now the launcher won't update at all or check for verification. There's no golden loading bar at the bottom. I can input my username/password, but nothing else. I cannot even close the launcher without terminating the process. There is no log file.

EDIT: and now it works just fine. Weird.

CCP RedDawn: Ugly people are just playing life on HARD mode. Personally, I'm playing on an INFERNO difficulty.

CCP Goliath: I often believe that the best way to get something done is to shout at the person trying to help you. http://goo.gl/PKGDP

Draik Olacar

Viziam

Amarr Empire

Likes received: 2

#119 - 2013-05-11 03:29:24 UTC

Makari Aeron wrote:

I have a very similar experience.It says the server is still tranquility and now my original EVE start up is messed up so i cant get on eve

Zloco Crendraven

BALKAN EXPRESS

Shadow Cartel

Likes received: 700

#120 - 2013-05-11 07:59:44 UTC | Edited by: Zloco Crendraven

When the launcher updated this morning i didnt see the progress bar fulling. after a bit it sais that the launcher has been updated but it froze completely.

When i closed it trough task bar i restarted it and it is functioning all right now...
But the freeze u after the update, u might want to adress it.

BALEX, bringing piracy on a whole new level.

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Test Server Feedback

The Firestorm

C C P

C C P Alliance

Yazatas.

Tranquility Tavern

Pandemic Horde

C C P

C C P Alliance

Center for Advanced Studies

Gallente Federation

Catiz is NOT my empress

Caldari Provisions

Caldari State

Imperial Shipment

Amarr Empire

Viziam

Amarr Empire

BALKAN EXPRESS

Shadow Cartel