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I Would Appreciate An Official CCP Answer...

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Megadon
#1 - 2012-11-25 18:59:12 UTC
Today I received an email representing itself as an official CCP "reminder" that my account is about to expire.
When I attempted to open it by clicking on it, rather than opening it disappeared. I did not delete it and it did not appear in my "deleted" bin. It just disappeared.

Thinking what you are all thinking now, that i had just clicked on a scam email, I rushed to open my account and changed the password to a new one just in case. Then I looked at the transaction list on the account management page to see if anything other than my password change had taken place. Indeed there was, four minutes prior to my password change, an entry on the transaction list that corresponds to my clicking on that email.

Now my question is,
WAS THAT AN OFFICIAL CCP REMINDER?
WHAT DID IT DO MY ACCOUNT?
WHY WOULD CCP EXECUTE ANYTHING BY MERELY ATTEMPTING TO OPEN THE EMAIL?

My hope is that is just a bug or malfunction in a CCP email. Could an official CCP Rep please respond?
Nikolas Stromgard
Monte Inc
#2 - 2012-11-25 19:02:12 UTC
What was the transaction?
YoYo NickyYo
Doomheim
#3 - 2012-11-25 19:03:23 UTC
Megadon wrote:
Today I received an email representing itself as an official CCP "reminder" that my account is about to expire.
When I attempted to open it by clicking on it, rather than opening it disappeared. I did not delete it and it did not appear in my "deleted" bin. It just disappeared.

Thinking what you are all thinking now, that i had just clicked on a scam email, I rushed to open my account and changed the password to a new one just in case. Then I looked at the transaction list on the account management page to see if anything other than my password change had taken place. Indeed there was, four minutes prior to my password change, an entry on the transaction list that corresponds to my clicking on that email.

Now my question is,
WAS THAT AN OFFICIAL CCP REMINDER?
WHAT DID IT DO MY ACCOUNT?
WHY WOULD CCP EXECUTE ANYTHING BY MERELY ATTEMPTING TO OPEN THE EMAIL?

My hope is that is just a bug or malfunction in a CCP email. Could an official CCP Rep please respond?


Eve is a game built on scamming, perhaps CCP is branching out.....Lol

I am not, nor will I ever be...Nicky Yo.... The question you should ask is.....When will they release the NICKY!
CCP Eterne
C C P
C C P Alliance
#4 - 2012-11-25 19:04:51 UTC  |  Edited by: CCP Eterne
Megadon wrote:
Today I received an email representing itself as an official CCP "reminder" that my account is about to expire.
When I attempted to open it by clicking on it, rather than opening it disappeared. I did not delete it and it did not appear in my "deleted" bin. It just disappeared.

Thinking what you are all thinking now, that i had just clicked on a scam email, I rushed to open my account and changed the password to a new one just in case. Then I looked at the transaction list on the account management page to see if anything other than my password change had taken place. Indeed there was, four minutes prior to my password change, an entry on the transaction list that corresponds to my clicking on that email.

Now my question is,
WAS THAT AN OFFICIAL CCP REMINDER?
WHAT DID IT DO MY ACCOUNT?
WHY WOULD CCP EXECUTE ANYTHING BY MERELY ATTEMPTING TO OPEN THE EMAIL?

My hope is that is just a bug or malfunction in a CCP email. Could an official CCP Rep please respond?


I cannot tell you if it was an official e-mail or not. The only e-mails you'll get from CCP come from an @eve-online.com, @mail.dust514.com, or @ccpgames.com e-mail address. Even that, however, can be faked.

Simply opening a mail should not cause any problems to you. In general, however, I would recommend not clicking links from any e-mail as it may contain a redirect to a fishing link. If you receive an e-mail about your account and you find it suspicious, go directly to the official website and enter through there.

Sadly, without knowing exactly what the e-mail was and where it came from, I probably cannot provide you with further information. If you are worried about your account safety, please send a petition immediately and the GMs can look up the logs and see if there was anything untoward being done with your account.

EVE Online/DUST 514 Community Representative ※ EVE Illuminati ※ Fiction Adept

@CCP_Eterne ※ @EVE_LiveEvents
Megadon
#5 - 2012-11-25 19:05:32 UTC
Nikolas Stromgard wrote:
What was the transaction?


It did not identify the transaction, it merely listed the "event" of a transaction with no description
Jame Jarl Retief
Deep Core Mining Inc.
Caldari State
#6 - 2012-11-25 19:06:13 UTC
Never click any links in any emails. Ever. No matter how good they look. Go to the website manually instead.

This is a great rule of thumb to live by.
Megadon
#7 - 2012-11-25 19:13:06 UTC  |  Edited by: Megadon
Jame Jarl Retief wrote:
Never click any links in any emails. Ever. No matter how good they look. Go to the website manually instead.

This is a great rule of thumb to live by.



I agree, but I didn't click on anything but the email itself on the list of inbox items in order to "open" the email.

Thanks Eterne for the quick reply. I am sorry I can't give you the address that the email came from as I did not get to read it..
It disappeared before I got to read it.

All I know is that it did, in fact, do something to my account because a "transaction" is listed, but not described as to what that transaction was.


**CORRECTION** : Whatever occurred is not in the "transaction" list... it is in the account "activity" list. There is no "transaction" matching that account "acitivity". So maybe if this is a scam in progress I may have stopped it by immediate password change.
Malcanis
Vanishing Point.
The Initiative.
#8 - 2012-11-25 19:33:04 UTC
Megadon wrote:
Today I received an email representing itself as an official CCP "reminder" that my account is about to expire.
When I attempted to open it by clicking on it, rather than opening it disappeared. I did not delete it and it did not appear in my "deleted" bin. It just disappeared.

Thinking what you are all thinking now, that i had just clicked on a scam email, I rushed to open my account and changed the password to a new one just in case. Then I looked at the transaction list on the account management page to see if anything other than my password change had taken place. Indeed there was, four minutes prior to my password change, an entry on the transaction list that corresponds to my clicking on that email.

Now my question is,
WAS THAT AN OFFICIAL CCP REMINDER?
WHAT DID IT DO MY ACCOUNT?
WHY WOULD CCP EXECUTE ANYTHING BY MERELY ATTEMPTING TO OPEN THE EMAIL?

My hope is that is just a bug or malfunction in a CCP email. Could an official CCP Rep please respond?


I strongly recommend that you immediately petition the GMs to lock your account from any transfers, and also to notify them that you are concerned that your account security may have been compromised. If nothing else, this will lend you much more credibility in your future dealings with them if the worst happens.

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016
gfldex
#9 - 2012-11-25 19:33:14 UTC
Megadon wrote:

I agree, but I didn't click on anything but the email itself on the list of inbox items in order to "open" the email.


May I ask what e-mail client you are using?

If you take all the sand out of the box, only the cat poo will remain.
Hauling Hal
The Scope
Gallente Federation
#10 - 2012-11-25 19:35:01 UTC
Megadon wrote:
When I attempted to open it by clicking on it, rather than opening it disappeared. I did not delete it and it did not appear in my "deleted" bin. It just disappeared.


Something else happened. Mail servers and clients don't delete mail arbitrarily

PICNIC
Regan Rotineque
The Scope
Gallente Federation
#11 - 2012-11-25 19:45:57 UTC
just a note

when i am using plex/gtc or have unsubbed an alt i usually receive an email from

support@eveonline.com with the header EVE Online - Subscription Renewal Reminder

reminding me about my non-renewing subscription two reminders usually - one about a week out (6days or so) then one the day before (22-23 hrs) before expiry.

Cheers

~R~
Megadon
#12 - 2012-11-25 20:08:17 UTC
Thanks for all the replys.

I'm beginning to think it was a legitimate reminder from CCP. The really puzzling thing about it is that it just disappeared when i clicked to open it.

I didn't delete it accidentally, because if i had, it would be in the "deleted" folder. It isn't. It's just strange.
Darek Castigatus
Immortalis Inc.
Shadow Cartel
#13 - 2012-11-25 21:54:57 UTC
i would probably petition it anyway just to be on the safe side.

Pirates - The Invisible Fist of Darwin

you're welcome
Mars Theran
Foreign Interloper
#14 - 2012-11-25 22:42:52 UTC
Maybe check the spam folder; it might have been marked such. Either way, clicking an email should do absolutely nothing with regard to your account.
zubzubzubzubzubzubzubzub
Surfin's PlunderBunny
Sebiestor Tribe
Minmatar Republic
#15 - 2012-11-25 22:45:43 UTC
Jame Jarl Retief wrote:
Never click any links in any emails. Ever. No matter how good they look. Go to the website manually instead.

This is a great rule of thumb to live by.


I prefer the rule of wrist Blink

"Little ginger moron" ~David Hasselhoff 

Want to see what Surf is training or how little isk Surf has?  http://eveboard.com/pilot/Surfin%27s_PlunderBunny
Merouk Baas
#16 - 2012-11-26 01:45:46 UTC
Related question to CCP: are you guys still using the domain eve-online.com for email? I got a notification the other day that a petition had been closed, and to click a link. Email was from @eve-online.com, link appeared to be from eve-online.com.
ISD LackOfFaith
ISD Community Communications Liaisons
ISD Alliance
#17 - 2012-11-26 02:53:15 UTC  |  Edited by: ISD LackOfFaith
Reminder on how emails work, and how to be secure:

The "from" address is not a reliable indicator of an email being legit. It is simply a string of characters that the sender attaches for the receiver to know who sent them -- it is never verified or confirmed. Thus, simply because you receive an e-mail from support@eveonline.com does not mean that it is actually from them. Confirming that it is is a somewhat contrived process of looking at the full e-mail (including its headers and footers) and trying to decipher that.

To be 100% sure your e-mail isn't doing something nefarious, you need to do three things:

1. Double-check any link you click on. Everything after "http://" or "https://" and before the first slash describes the server you're being directed to. Of those, the last two period-separated things identify the domain of the page. If those two lead to a place you know is safe (for example, "http://support.eveonline.com/Pages/KB/" goes to the server "eveonline.com"), it's okay to click. If the link was instead "http://support.eveonline.com.ly/Pages/KB/" or something, "com.ly" is not a server you expect to be going to, so you should not click it. You can also get the true destination for any link by hovering over it -- sometimes links can be spoofed to point to something else. For example, this link may say Yahoo, but it actually points to Google: http://www.yahoo.com.

Military experts are calling this a phishing attempt.

2. Do not auto-load images or formatting. Load them manually, and only if you trust the sender. Emails are text-only by nature, so any images or special formatting (graphical borders, etc) have to be fetched at the time of viewing. Fetching those images lets people who know you're the only one who would ask for that specific image (there are ways to mark it) the exact time you were reading that e-mail.

3. Never open/run attachments from untrusted sources. This particularly applies to archives (.zip, .rar, etc), programs (.exe), or even complex script-running formats, like PowerPoint presentations or even Word documents. Either by exploiting security vulnerabilities, or simply by acting like any legitimate program, these can install malware and other nasties.

Summing up: OP, since from your description you didn't do any of these, I think you just experienced a mail client glitch. The password change was likely unnecessary (but safe practice regardless) and you're fine. If you'd like some official closure, I encourage you to file a petition so a GM can confirm nothing bad happened on CCP's side.

Have a great day and be safe!

ISD LackOfFaith

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to Eve Mail or anything other than the forums.
Bloodpetal
Tir Capital Management Group
#18 - 2012-11-26 15:10:48 UTC

This will depend on your choice of email. Gmail, etc, etc?

Here's an idea.

Your account was compromised already from something else.

When you went to "click" on it whoever had access to your account had just deleted the mail you were about to click on. You changed your password and they got booted off the session.

Just a thought ;)

Where I am.
Spurty
#19 - 2012-11-26 15:32:01 UTC
Is your email Client

Outlook [express]?

Does it run VBA scripts?

Are you bonkers and run XP?

If all are no, possible your email client just choked and lost it.

Today's thunderbird update did this to me about 30ins ago while reading a cronjob generated mail (pure text)

There are good ships,

And wood ships,

And ships that sail the sea

But the best ships are Spaceships

Built by CCP
Val'Dore
PlanetCorp InterStellar
#20 - 2012-11-26 16:14:06 UTC
Jame Jarl Retief wrote:
Never click any links in any emails. Ever. No matter how good they look. Go to the website manually instead.

This is a great rule of thumb to live by.


Good advice, but not always possible.

Star Jump Drive A new way to traverse the galaxy.

I invented Tiericide
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