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Issues, Workarounds & Localization

 
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possible fix for Closed Socket error.

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Author
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Robert Caldera
Caldera Trading and Investment
#321 - 2012-10-16 10:38:28 UTC
getting that constantly when logged in at work via WiFi. Very annoying.
Aaronix
Dred's Mission Runners
#322 - 2012-10-18 21:44:14 UTC
I had this socket closed problem really bad last night. It was strange because i would get it on on char but not my other, and they are running on the same compy. (dual boxing with one box) They never actually disconnected at the same time.

My ISP is Cableone.net in Idaho.

My corp mates have had a lot of lag/disconnects as well, and it has only gotten worse with the most recent patch.
Cartras Vokan
Polaris Rising
Goonswarm Federation
#323 - 2012-10-20 06:37:31 UTC
So this closed socket crashing just started happening today. Here is a screenie of a tracert I ran right after one of the crashes. Looks like some swedish telecom crap. Cry

Screenshot of tracert
Arec Bardwin
#324 - 2012-10-21 14:41:19 UTC
Xenon Lights wrote:
CCP UPDATE PLEASE. Smile

Even if the update is "We have no idea what it is, but we're doing... " It would be nice to hear back from you guys.
This.
Even Zero
Biomass Syndicate
#325 - 2012-10-22 05:48:20 UTC  |  Edited by: Even Zero
its ccp related.... port 12 (ccp) gets a 100% packet loss from time to time

used ping plotter for 2 weeks now and always the same problem
Haimee Khema
Royal Amarr Institute
Amarr Empire
#326 - 2012-10-23 01:29:38 UTC
Just started getting this. I was on from the office today, most of the day, and didn't once have the issue. I'm guessing it is ISP related, somehow, and was wondering if there's any intelligent idea on how I could fix it?
Evocati Arelius
#327 - 2012-10-23 06:29:42 UTC  |  Edited by: Evocati Arelius
I had this issue a while back. I opened a ticket with CCP, and attached my Traceroute-info.
This is NOT ccp-related, nor a problem with their servers / firewall. It's completely about ISP and ISP Networks.
I remember reading something about a European network provider changing routers in the European networks, and subsequently caused a series of issues with routing traffic to England and GB (where CCP has servers).

There is info about this on the forums, search and the shall find it! :)

Be sure to attach your traceroute info too CCP when opening a ticket, as they forward this info to the ISP's.
My issue was solved in less than 24 hours due to that. Thanx for that CCP! :)

EDIT: https://forums.eveonline.com/default.aspx?g=posts&find=unread&t=145483

Evo - out!

All hail Evocati Arelius, our emperor!
Maximus Arcarius
University of Caille
Gallente Federation
#328 - 2012-10-25 11:28:51 UTC  |  Edited by: Maximus Arcarius
After reading a few pages here, I wonder why people are blaming isps, ccp servers, network connections and operating systems but not the client. The problem started after the incursion update. As far as I know the only thing that really changed was the client. Judging by the inconsistency of the problem and the fact that it occurs in very different situations (talking about isps, operating systems, having other programs running which require internet connection) , I think the eve-client is causing the problem. It's also simple logica: no problem -> client change -> problem.

I'm just wondering tho. I have only limited knowledge on this subject.
Panhead4411
Rothschild's Sewage and Septic Sucking Services
The Possum Lodge
#329 - 2012-10-26 15:57:15 UTC
Maximus Arcarius wrote:
After reading a few pages here, I wonder why people are blaming isps, ccp servers, network connections and operating systems but not the client. The problem started after the incursion update. As far as I know the only thing that really changed was the client. Judging by the inconsistency of the problem and the fact that it occurs in very different situations (talking about isps, operating systems, having other programs running which require internet connection) , I think the eve-client is causing the problem. It's also simple logica: no problem -> client change -> problem.

I'm just wondering tho. I have only limited knowledge on this subject.


Well, the problem with blaming the client, is that CCP refuses to acknowledge that they have any responsibility in this.

I also agree that they changed something in the code that made the client MUCH MUCH less tolerant of dips in interweb connections between our ISP's and their servers.

But another problem with that is when i'm running 3 clients on single machine, only ONE of them will get a socket DC...then 20 mins later after all three are back up, another 1 or 2 will get the DC...but not ALL of them.

Either way, CCP is refusing to look into this and are very adamant that they are not responsible and thus cannot fit it.

http://blog.beyondreality.se/shift-click-does-nothing    < Unified Inventory is NOT ready...
Tyrael Kisel
Doomheim
#330 - 2012-10-28 22:36:14 UTC  |  Edited by: Tyrael Kisel
I had the issue everynow and then but its really increased today every 20 minutes I disconnect and it takes vent along with it, I've tried swapping dns's with no change, I'm considering a vpn but have little knowledge in that area.

Update for Reference
North Texas Time Warner Cable
MindLife
#331 - 2012-10-28 23:32:22 UTC
Are you guys (CCP) get paid for closing our socket's all the time ?

Why dont you get into it and fix it instead of putting more and more crap into the servers.
Take a walk back in time and see where and when it started..

This is beginning to look a lot like Microsoft.. Remove a bug and implent two new ones..

While you are doing this then please remove this "Unwanted Inventory" and give us the old hangar system back, this inventory is not as useful as it was before.

Remember: "The customer is always right".

Dont steal my coffee !!
X Page
Native Freshfood
Minmatar Republic
#332 - 2012-10-29 02:23:53 UTC
DC every 30mins.... New Zealand
Gunther Nhilathok
Doomheim
#333 - 2012-10-30 03:05:02 UTC
And today, I had 8 socket closed errors during my two hours of gameplay. On two of these occasions, the socket had closed before I had even loaded my ship and started warping back to where I got dced from. Ever since Inferno, the socket closed error has been ridiculously rampant and if ccp cannot be bothered to fix it, they are going to lose business. This is not the customers' responsibility. This is 100% the responsibility of the developers. If the customer is using some ancient pos with an equally ancient OS, I can understand having issues like this, but from what I've been reading, this is simply not the case.
Elrathias
Deep Core Mining Inc.
Caldari State
#334 - 2012-10-30 06:11:51 UTC
Panhead4411 wrote:
Maximus Arcarius wrote:
After reading a few pages here, I wonder why people are blaming isps, ccp servers, network connections and operating systems but not the client. The problem started after the incursion update. As far as I know the only thing that really changed was the client. Judging by the inconsistency of the problem and the fact that it occurs in very different situations (talking about isps, operating systems, having other programs running which require internet connection) , I think the eve-client is causing the problem. It's also simple logica: no problem -> client change -> problem.

I'm just wondering tho. I have only limited knowledge on this subject.


Well, the problem with blaming the client, is that CCP refuses to acknowledge that they have any responsibility in this.

I also agree that they changed something in the code that made the client MUCH MUCH less tolerant of dips in interweb connections between our ISP's and their servers.

But another problem with that is when i'm running 3 clients on single machine, only ONE of them will get a socket DC...then 20 mins later after all three are back up, another 1 or 2 will get the DC...but not ALL of them.


I have the exact same problem and me multi-boxing logis/ carrier in wh space it hassent yet.. but im just waiting for the situation when this problem gonna lose us a fleet or somting.
Tyrael Kisel
Doomheim
#335 - 2012-11-01 01:49:51 UTC
The error went away on monday only to come back today at intervals of an hour, I went through every possible solution except a vpn.
Blood Axe
State War Academy
Caldari State
#336 - 2012-11-01 17:14:59 UTC  |  Edited by: Blood Axe
I just resubscribed to this game after leaving for many years due to the harsh penalties of dying and the amount of griefing and pk'ing and random bs that can happen to a non-skilled player who isnt in front of his PC 24/7.

I just spent the entire day reading guides online to learn how to survive better, getting advice from wonderfully friendly players in the corp channel, so i can setup my ship to have a chance at survival, travelled across 40 sectors to buy all my gear.

I start a mission, get some aggro going, and then i get Socket Error.

I check my internet connection, its fine and i am able to refresh web pages, none of my services got disconnected, I am trying to come back in Eve but the client is unable to verify the status of the Tranquility server. I restart Eve again then it is finally able to log me into the character selection screen, i click my portrait and i get another Socket Error and Eve closes again.

I was able to come back in after about 2 minutes, just to find that my ship had been destroyed, everything i've been doing for the past 12 hours, wasted. I have no ISK, and you better freakin believe it when I say i am not about to go play with an Ibis all over again just to repair what I lost to a "technical difficulty you are oh so working hard to rectify"

My ISP is Bell Canada. I am on a 5mbps DSL. My connection is located in Canada, Quebec, Montreal city. I do not have packet loss or any other kind of problems with my connection in any games I play. My house is located 15 meters from an underused relay and have not gotten disconnected from any other MMORPGS i play in many years, not since the ice storms some decade ago. I do not have a router. I reset my tcp/ip stack on a weekly scheduled basis for good measure.

You almost had me again CCP, I almost started enjoying myself in this game again and it all had to go to sh*t because some of your coders are overworked and underpaid.

You will never get my money again.

As a result, and as a dissatisfied customer, I will warn my friends about your titles, the integrity of your game executable and/or servers and discourage them from touching your products even with a pair of gloves and a 30 meter electrified pole.

The ISP I work for, we have a saying: "A satisfied customer will tell a friend how happy he is with the service. A dissatisfied customer will tell 10 people how unhappy he is with the service".

Good luck to you all.
FlinchingNinja Kishunuba
Crunchy Crunchy
#337 - 2012-11-01 19:40:04 UTC
I have been trying for the last 15 minutes to log and cannot even get in to the character select screen, sometimes doesn't give server status. When it does accept connection it goes through and says "preparing data" then bar stays at 100% and multiple socket closed messages come up.

Any dev input on this? I am in UK and my connections seems fine otherwise.
Chaos LowLife
#338 - 2012-11-02 09:04:19 UTC
This is where CCP says

"We already got your money, so we dont give a S***."

Not even an update on what they are doing to fix this. Nothing at all.
They are so focused on getting this Dust crap on the road so they forget about the people who got the game running in all these years, US, The EVE Players who actually PAYS for this services.

If nothing happens I will think heavely into this the next time my accounts are up for payment.
Ganthrithor
School of Applied Knowledge
Caldari State
#339 - 2012-11-02 12:26:22 UTC
I'm getting a metric tonne of socket closures today-- running 4 clients and every hour or so one of them will DC while the others stay connected. Did hurricane Sandy knock out a bunch of backbone infrastructure or something?
Baki Yuku
Doomheim
#340 - 2012-11-03 11:53:55 UTC  |  Edited by: Baki Yuku
I'm having a kind of similar problem for about 5 days now playing and after a while the client stops responding connection died after some testing I've found the reason for that crap..

ae-2-52.edge4.London1.Level3.net this reouting point is causing the problem I've a packet loss of 75-90% there for the past 5 days which is extremely annoying and the fact that its still not fixed after 5 days is kind of a joke concidering we're talking about a hoster here.. for anyone else to test if that is the reason for your socked closed problem as well just use winmrt ( http://winmtr.net/download-winmtr/ ) and enter the CCP login server IP as target for your trace (87.237.38.200)

If you're on linux like me: mtr 87.237.38.200

Here's my result:
Quote:

My traceroute [v0.80]
LINUX (0.0.0.0) Sat Nov 3 12:52:59 2012
Resolver: Received error response 2. (server failure)er of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. tr1.cr1.v-transit.net 0.0% 1042 53.1 46.2 39.7 109.2 8.2
2. ge-1-3-0-12.juniper1.rz1.nbg.vol 0.0% 1042 129.6 44.3 39.0 129.6 9.0
3. ae0-100.juniper1.rz1.nbg.vollmar 0.0% 1042 40.6 44.7 39.2 98.2 8.7
4. xae0-410.nbg20.core-backbone.com 0.0% 1042 40.2 47.3 39.0 128.5 13.4
5. ae6.edge7.Frankfurt1.Level3.net 0.0% 1041 42.9 48.8 42.3 120.1 10.4
6. vlan90.csw4.Frankfurt1.Level3.ne 0.0% 1041 44.4 48.8 42.5 97.4 7.7
7. ae-92-92.ebr2.Frankfurt1.Level3. 0.0% 1041 43.9 47.1 42.2 90.1 7.4
8. ae-23-23.ebr2.London1.Level3.net 0.0% 1041 53.6 56.9 51.8 117.2 7.8
9. ae-58-223.csw2.London1.Level3.ne 0.0% 1041 53.4 58.8 52.0 102.5 8.3
10. ae-2-52.edge4.London1.Level3.net 76.3% 1041 53.9 56.7 52.3 91.3 7.3
11. 195.50.122.214 0.0% 1041 59.9 62.2 52.4 483.9 32.3
12. srv248-e.ccp.cc 0.0% 1041 53.6 56.8 52.3 116.0 7.4
13. srv200-g.ccp.cc 0.0% 1041 67.8 57.7 52.4 150.9 9.3