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New Beta EVE Launcher is Now Available for Mac

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Author
CCP Logibro
C C P
C C P Alliance
#1 - 2015-11-02 14:20:22 UTC  |  Edited by: CCP Phantom
A new version of the Launcher is available here.



Today we have deployed the Mac version of the beta launcher. If you haven't heard about the new EVE Launcher before, check out this dev blog.

You can install the Mac version from here: https://binaries.eveonline.com/EveLauncher-976381.dmg
The latest Windows version is found here: https://binaries.eveonline.com/EveLauncher-976381.exe

On Windows, the update has the following changes, fixes and additions:
  • Title bar is now transparent
  • E menu has moved to the right side, with an arrow icon to indicate that it drops down a menu
  • Launcher now gets a unique icon the task bar. Note that existing shortcuts are not automatically updated.


Known issues:

  • Launcher does not work with AMD Crossfire setup.
  • Norton Security may interfere with installation or updating of the launcher
  • Mac – Quit button on individual account lines does not work – simply close the client itself


We are aware of the following frequently requested items:
  • GUI - Checkbox for selecting accounts is not visually clear enough
  • GUI - Display portrait of characters near the account
  • GUI - Launch & Unlink account icons are too close together. Add confirmation dialogue to unlink.
  • GUI - Play/Quit process button should be more visible in relation to other icons
  • GUI - Server selection should maintain order TQ > Sisi > Duality regardless of what server is picked
  • GUI - Would be great to have the latest news back
  • Launcher - Prevent multiple instances of the launcher
  • Launcher - Should be able to minimize to system tray
  • Launcher - Start client with a specific character selected
  • Launcher / GUI - option to have the launcher minimize when launching clients
  • Launcher / GUI - option to have the launcher force the client to run DX9
  • Security - Yubico Two-Factor support
  • Settings - Ability to migrate / import / export / clone client settings
  • Settings - Store client settings in server / cloud
  • Settings - Option to enable the launcher asking whether to download new builds (for 4g/bandwidth restriction)


FAQ
  • Can we focus on a running account from the Launcher GUI? - Yes, double click the running account, either in the account list or from processes view.
  • Can we use Steam with the new launcher? - There is currently no Steam integration with the new launcher, but you may join the beta by setting an account name for account created through Steam
  • I had multiple accounts logged in, changed servers and then switched back to Tranquility. Only one account remained logged in. How can I fix this? - This happens if "Remember This Account" is not enabled. With this option not enabled, only the account last logged in will remain.
  • The information pop-ups overlay advertisements. - As-is this falls under intended design, as we deem messaging to users important.
  • [*] Switching between servers does not maintain a list of accounts I've already logged into. - This is intended as each server has its own SSO and authentication. The tokens or other credentials supplied for Tranquility may therefore not be valid for other servers.

CCP Logibro // EVE Universe Community Team // Distributor of Nanites // Patron Saint of Logistics

@CCP_Logibro

Tora Bushido
G0P-ST0P
P I R A T
#2 - 2015-11-02 14:31:21 UTC
Great job on the Eve Launcher ! Lol

DELETE THE WEAK, ADAPT OR DIE !

Meta Gaming Level VII, Psycho Warfare Level X, Smack Talk Level VII.

Stalex BigNoise
Sniggerdly
Pandemic Legion
#3 - 2015-11-02 15:22:05 UTC
So how I can fix this amazing launcher?

Screenshot
CCP Snorlax
C C P
C C P Alliance
#4 - 2015-11-02 15:25:53 UTC
Stalex BigNoise wrote:
So how I can fix this amazing launcher?

Screenshot

Yeah, sorry about that, this issue will be fixed soon. For now, just resize the window until the Accept button comes into view.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Noene Drops
Deep Chain Diving
#5 - 2015-11-02 15:40:25 UTC  |  Edited by: Noene Drops
Regarding Mac version:

I've downloaded it and on the first launch it prompted me with importing my old settings. I agreed, but then the client was launched with the default settings.

To get my old settings working I had to get to ~/Library/...../c_program_files_ccp_eve_tranquility and copy files from there to c_tq_87.237.38.200 folder preserving settings folders naming convetion (settins_*) and then it worked ok.

The settings files that were "imported" and were in folder c_tq_87.237.38.200 had creation date as of approximately import time and their list didn't match my original settings files. Thus "Import old settings" function doesn't work after all Cry
Erasmus Grant
Un4seen Development
Sev3rance
#6 - 2015-11-02 15:49:22 UTC
http://puu.sh/l6M7W/f4257921e9.png

I get this on my macbook pro and my windows pc.

Also resizing the the launcher to full screen and/or back causes the launcher to freeze.
Mary Lich
Bottom of the Sea
The Bastion
#7 - 2015-11-02 15:58:01 UTC
I have an update / installing infinitie loop for any version. Requires me to reinstall whole client every time.

updater.log
Amanda Orion
WinterFel
Requiem Eternal
#8 - 2015-11-02 16:03:06 UTC
Erasmus Grant wrote:
http://puu.sh/l6M7W/f4257921e9.png

I get this on my macbook pro and my windows pc.



Same.

iMac 27" mid 2011 / 10.11.1 / 16gb ram.

The mac of course has no repair.exe ^^
CCP Snorlax
C C P
C C P Alliance
#9 - 2015-11-02 16:04:56 UTC
Mary Lich wrote:
I have an update / installing infinitie loop for any version. Requires me to reinstall whole client every time.

updater.log

The shared cache folder should not be placed under the folder where you install the launcher. I'll need to add safeguards against this - thanks for pointing this out.

Try reinstalling the launcher under C:/Games/EVE/Launcher, leaving the shared cache at C:/Games/EVE/sharedcache.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Mary Lich
Bottom of the Sea
The Bastion
#10 - 2015-11-02 16:13:43 UTC
CCP Snorlax wrote:
Mary Lich wrote:
I have an update / installing infinitie loop for any version. Requires me to reinstall whole client every time.

updater.log

The shared cache folder should not be placed under the folder where you install the launcher. I'll need to add safeguards against this - thanks for pointing this out.

Try reinstalling the launcher under C:/Games/EVE/Launcher, leaving the shared cache at C:/Games/EVE/sharedcache.


Plased folders as you said. Shall see if next launcher update will work.

P.S.: Have to download all that resources again Sad
P.P.S.: Great job with this launcher, waiting for cloud settings storage Blink
CCP Snorlax
C C P
C C P Alliance
#11 - 2015-11-02 16:15:14 UTC
Amanda Orion wrote:
Erasmus Grant wrote:
http://puu.sh/l6M7W/f4257921e9.png

I get this on my macbook pro and my windows pc.



Same.

iMac 27" mid 2011 / 10.11.1 / 16gb ram.

The mac of course has no repair.exe ^^

Please file a bug report, attaching logs from the launcher. You should find them at ~/Library/Application Support/CCP/EVE/Launcher.

Mention my name in the description so it gets routed to me right away.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Mary Lich
Bottom of the Sea
The Bastion
#12 - 2015-11-02 16:55:36 UTC
Can't launch a game!

Error: code.cpp, refilesindex.txt not found - reinstalling clinet not helps.
CCP Snorlax
C C P
C C P Alliance
#13 - 2015-11-02 17:00:55 UTC
Mary Lich wrote:
Can't launch a game!

Error: code.cpp, refilesindex.txt not found - reinstalling clinet not helps.

Please file a bug report, attaching logs from the launcher. You should find them at ~/Library/Application Support/CCP/EVE/Launcher.

Mention my name in the description so it gets routed to me right away.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Amanda Orion
WinterFel
Requiem Eternal
#14 - 2015-11-02 17:04:31 UTC
CCP Snorlax wrote:
Amanda Orion wrote:
Erasmus Grant wrote:
http://puu.sh/l6M7W/f4257921e9.png

I get this on my macbook pro and my windows pc.



Same.

iMac 27" mid 2011 / 10.11.1 / 16gb ram.

The mac of course has no repair.exe ^^

Please file a bug report, attaching logs from the launcher. You should find them at ~/Library/Application Support/CCP/EVE/Launcher.

Mention my name in the description so it gets routed to me right away.


Submitted EBR-52767 - hope it helps.

CCP Snorlax
C C P
C C P Alliance
#15 - 2015-11-02 17:14:29 UTC
Amanda Orion wrote:
CCP Snorlax wrote:
Amanda Orion wrote:
Erasmus Grant wrote:
http://puu.sh/l6M7W/f4257921e9.png

I get this on my macbook pro and my windows pc.



Same.

iMac 27" mid 2011 / 10.11.1 / 16gb ram.

The mac of course has no repair.exe ^^

Please file a bug report, attaching logs from the launcher. You should find them at ~/Library/Application Support/CCP/EVE/Launcher.

Mention my name in the description so it gets routed to me right away.


Submitted EBR-52767 - hope it helps.


Thanks, this is very helpful indeed.

You are getting corrupt files for some reason - this isn't properly handled and mostly not displayed to you, the player, as of yet. Try refreshing (under the view menu, that should retry downloading the file(s) that are missing. If that doesn't help, try shutting down the launcher and restarting. If that still doesn't help, bear with me and I'll post an update soon.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Volcane Nephilim
The Magic Roundabout Initiative
DevilBear
#16 - 2015-11-02 17:25:58 UTC  |  Edited by: Volcane Nephilim
I do not think we can paste into the password field. My password is complex and I use a password manager, definitely not typing it in.

(edit: on a mac)
l0rd carlos
Goryn Clade
#17 - 2015-11-02 17:28:34 UTC
[Windows]

The setting migration did not work. It always starts with default settings.

Youtube Channel about Micro and Small scale PvP with commentary: Fleet Commentary by l0rd carlos

Ignatius Glick
Viziam
Amarr Empire
#18 - 2015-11-02 17:41:27 UTC
CCP Snorlax wrote:
Amanda Orion wrote:
CCP Snorlax wrote:
Amanda Orion wrote:
Erasmus Grant wrote:
http://puu.sh/l6M7W/f4257921e9.png

I get this on my macbook pro and my windows pc.



Same.

iMac 27" mid 2011 / 10.11.1 / 16gb ram.

The mac of course has no repair.exe ^^

Please file a bug report, attaching logs from the launcher. You should find them at ~/Library/Application Support/CCP/EVE/Launcher.

Mention my name in the description so it gets routed to me right away.


Submitted EBR-52767 - hope it helps.


Thanks, this is very helpful indeed.

You are getting corrupt files for some reason - this isn't properly handled and mostly not displayed to you, the player, as of yet. Try refreshing (under the view menu, that should retry downloading the file(s) that are missing. If that doesn't help, try shutting down the launcher and restarting. If that still doesn't help, bear with me and I'll post an update soon.



Same exact issue here.. tried all suggestions, tried deleting my client and nothing works :( can't login.
CCP Snorlax
C C P
C C P Alliance
#19 - 2015-11-02 17:48:05 UTC
Ignatius Glick wrote:

...


Same exact issue here.. tried all suggestions, tried deleting my client and nothing works :( can't login.

Can you download this file: https://binaries.eveonline.com/1d/1d34143a37d4b739_0c8c84e27d2626139e5ea6dcc694b14f ?

It should come out as 10MB file (10,371,702 bytes), and you should be able to open it in a text editor (that can handle large files). I'm seeing several logs where this file seems to fail, and it is crucial to starting up the client.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

CCP Snorlax
C C P
C C P Alliance
#20 - 2015-11-02 18:01:36 UTC
Anyone who's having trouble starting a regular TQ client with the new Mac launcher, could you try starting up a Singularity client and report back if that works?

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

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