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SCYLLA - Download On Demand Issues

First post
Author
CCP Atropos
C C P
C C P Alliance
#181 - 2015-03-26 11:12:15 UTC
Shade Alidiana wrote:
So I'm asking again: if I install a new launcher, can I continue migrating the old stuff? I'm waiting for a reply since my previous post

Assuming you're referring to migrating the .stuff files and audio/video content to the shared resource cache, then yes.
WCPistolPete
MacroIntel
#182 - 2015-03-26 11:59:45 UTC  |  Edited by: WCPistolPete
+1 to the very slow checking of the shared resource cache EVERY time I open the launcher followed by an unGodly slow time to the character selection screen. After the patch I actually watched the launcher cycle from "Launching" to "Play" three times because I sat so long I actually thought I was spacing out and forgot to press the "Play" button. Checking task manager revealed the truth. I had started EVE three times because it took so damn long for the first instance to make it to the character selection screen.

Before the patch: Launcher loads, verifies client, login, press play, character selection: takes about 30-45 seconds.

After the patch: Launcher loads, checks resource cache, login, wait, wait, wait, wait-for-it, wait, press play, wait, wait, wait some more, wait a little longer, character selection screen finally loads. 3 minutes +.

Then the new graphic as data is parsed YET AGAIN!

This one may have looked really good on paper but it's a failure in practice.

Watch the resource loading circle in station. ZZZ. Undock, watch the resource loading circle, zzz. Spin around and face the station, watch the resource loading circle. ZZZZZzzzzz... Rinse and repeat. If the resources are cached and don't change every millisecond then why do they need to be checked and/or loaded again and again? Simply spinning around outside the station shouldn't need to check the resource cache for updates again and again.

Oh, just for specs sake:
Gateway P7805u
Intel Core 2 Duo 2.6 GHz
Win 7 64 bit - fresh install
All background processes that aren't needed for EVE stopped
4GB RAM
1TB Hard drive defragged
Nvidia 9800M 1GB DEDICATED on-board RAM
150Mb/20Mb wired internet connection

And things were (relatively) fast and smooth before the shared cache update
Natya Mebelle
Center for Advanced Studies
Gallente Federation
#183 - 2015-03-26 13:33:47 UTC  |  Edited by: Natya Mebelle
I'm sorry for everybody who still has problems and hope these will be resolved soon :c I thankfully had no issues, despite (or because?) running Windows XP and thanks for the quick developer responses c:

But here is a little hope of mine that might come with the way they change to load things;
Yes, I know it is offtopic, forgive me, but if we are already at the "download on demand" thing, then "pre-caching on demand" isn't far away in my head c:

I would LOVE to see a proper pre-caching function. When we press undock, for several seconds there happens nothing until we actually undock. I often notice, despite resource caching enabled, that the station model has still not finished loading while I am EXITING. So sometimes I don't even see the station for a couple of seconds still. Didn't I just load that station as I was docking? Why is it gone again? Can't we just get something that preloads and precaches the things which we are about to encounter as we are still in the "undock queue" ?

Same thing with "warping to". The moment we warp to an object, the game already knows where we are going to exit.
Can't we get a way for the game to start precaching the objects waiting for us there in a certain priority list? Like, for example, if I warp to a gate. There is ALWAYS the gate, always the sentry guns, maybe police (if you are in highsec). Those can already be precached while we vroom vroom around in warp, unable to do anything. And then the game can proceed to load anything that is still there, on grid. Maybe the things not moving first, because they are likely to still be there? Or starting with the biggest ships first since they are still likely to be on grid as we arrive? I don't know, that is for you to decide.
Or warping to a mission. The game already knows which NPCs and whatnot are present. It could load that while we are warping to it, making the transition smoother?

But it would greatly help to react to something instead of exiting and seeing a frozen screen for a bit, before one can actually react to what is happening. Especially in PvP, I can think this would be useful to streamline the process of exiting warp and entering fight?
KIller Wabbit
MEME Thoughts
#184 - 2015-03-26 18:42:01 UTC
H1de0 wrote:
CCP Snorlax wrote:
There is a setting in the launcher for downloading everything. Restart the launcher after changing it, then leave it running to fetch those files.


Although I did not notice any problems inside the game itself aside from longer loading times between sessions (downloading), when I tried to enable full resource download and hit save, nothing happened. Rebooting the client did not help unfortunately.


(well.. one minor glitch - when entering station quarters for the first time the textures on my char looked 16bit-ish:P.. but after re-entering it was OK)


You reboot the Launcher, not the client. Probably want to shut down the client while it completes the download.
Yazz Karron
Konami Riots
#185 - 2015-03-26 21:41:27 UTC  |  Edited by: Yazz Karron
While in space, if I zoom or just pan the camera there is a 90% chance that the resource loading icon appears and the framerate drops. While doing a mission this happens like 50 times. I don't know what kind of resources are being loaded, but seriously this is a pain in the ... .

Since the Scylla update my laptop gets very hot while playing EvE. I'm sure this got something to do with all the "resources loading" stuff.

As much as I'd like to pay the 700€ minimum for a new laptop, it's not going to happen. And because I need my machine for other stuff and I'm really afraid of it burning down, I have no choice but to pause EvE until this gets fixed. My heart is breaking Sad

EDIT:

Just found the download all resources check box in the launcher settings. After a restart it began downloading additional resources. I was under the impression having already downloaded all patch data. Maybe this will fix the slowdowns?
KIller Wabbit
MEME Thoughts
#186 - 2015-03-26 23:34:19 UTC
Yazz Karron wrote:
While in space, if I zoom or just pan the camera there is a 90% chance that the resource loading icon appears and the framerate drops. While doing a mission this happens like 50 times. I don't know what kind of resources are being loaded, but seriously this is a pain in the ... .

Since the Scylla update my laptop gets very hot while playing EvE. I'm sure this got something to do with all the "resources loading" stuff.

As much as I'd like to pay the 700€ minimum for a new laptop, it's not going to happen. And because I need my machine for other stuff and I'm really afraid of it burning down, I have no choice but to pause EvE until this gets fixed. My heart is breaking Sad

EDIT:

Just found the download all resources check box in the launcher settings. After a restart it began downloading additional resources. I was under the impression having already downloaded all patch data. Maybe this will fix the slowdowns?


Without that checkbox it only downloads graphic items as you encounter them. Likely you were still missing 80 to 90% of graphics out of the thousands of EVE "things".
Lord Zartan
Sphere Industries
#187 - 2015-03-27 00:15:20 UTC
Hi

I am having wont can only be described as a major issue.

I'm running on a Windows 7 machine

I downloaded the the on demand update and the main update yesterday through my launcher no problem. Then I was able to log in through the launcher and that was successful. The play button is active and when I click it, it changes to launching then after a couple of minutes it switches back to Play. I checked my task manager and I can see under processes the exefile.exe is there and running at a constant 65k of memory and CPU is 25. I have tried changing the priority of the process and still no response.

I tried it a couple of times and nothing has happened. I have deleted my install of the launcher and client and downloaded a fresh version and installed it. Everything went fine. Still having the same problem. I have ticked the box to get all resources and that has downloaded fine. I have tried clearing my cache and I have tried the repair tool and still nothing is working. I am getting absolutely no response from the client even though according to my task manager the process is running.

I submitted a tech support ticket yesterday about it and I included screenshots of the launcher and the task manager, but I have had no reply at all about this apart from the automated reply once it was submitted.

I am sorry if this problem has already been covered in this thread but I didn't see it anywhere.

So if anyone can offer any advice I would be very grateful.

KIller Wabbit
MEME Thoughts
#188 - 2015-03-27 08:02:28 UTC
Lord Zartan wrote:
Hi

I am having wont can only be described as a major issue.

I'm running on a Windows 7 machine

I downloaded the the on demand update and the main update yesterday through my launcher no problem. Then I was able to log in through the launcher and that was successful. The play button is active and when I click it, it changes to launching then after a couple of minutes it switches back to Play. I checked my task manager and I can see under processes the exefile.exe is there and running at a constant 65k of memory and CPU is 25. I have tried changing the priority of the process and still no response.

I tried it a couple of times and nothing has happened. I have deleted my install of the launcher and client and downloaded a fresh version and installed it. Everything went fine. Still having the same problem. I have ticked the box to get all resources and that has downloaded fine. I have tried clearing my cache and I have tried the repair tool and still nothing is working. I am getting absolutely no response from the client even though according to my task manager the process is running.

I submitted a tech support ticket yesterday about it and I included screenshots of the launcher and the task manager, but I have had no reply at all about this apart from the automated reply once it was submitted.

I am sorry if this problem has already been covered in this thread but I didn't see it anywhere.

So if anyone can offer any advice I would be very grateful.



How long have you been waiting for the client to come up? There could be a minute or two of delay before the client get enough of itself together to actually be up (this shouldn't be the case for the fully downloaded install). If you connection is slow it might even be longer than that.

Have you tried running it as administrator?
Wystan
InterSun Freelance
Tactical Supremacy
#189 - 2015-03-27 10:52:27 UTC  |  Edited by: Wystan
Hello

Sad Worst Patch experience ever..
totally disheartened after a week of work, on a Friday evening wondering WTF can you do to get this POS working.

Steps followed:

1) Run client as normal.. Download patch thrash hard drive unpacking some hopefully GOOD stuff
2) Restart launcher that shutdown after patch.
3) Log-in then launch game... Nothing!

Start looking at forums:
3) Download and run new Launcher as suggested
4) Run launcher..
5) Await Launcher patching
6) Log-in
7) Launch game .. Nothing..

In all instances exefile.exe appears in process list and then terminates.

So what is next??

No game = really Shocked , .... Sad, ..... Evil ! player


OK after DT the game now just works.. no changes by me .. I expect sneakyness from CCP?
H1de0
Itsukame-Zainou Hyperspatial Inquiries Ltd.
Arataka Research Consortium
#190 - 2015-03-27 14:00:41 UTC
KIller Wabbit wrote:
H1de0 wrote:
CCP Snorlax wrote:
There is a setting in the launcher for downloading everything. Restart the launcher after changing it, then leave it running to fetch those files.


Although I did not notice any problems inside the game itself aside from longer loading times between sessions (downloading), when I tried to enable full resource download and hit save, nothing happened. Rebooting the client did not help unfortunately.


(well.. one minor glitch - when entering station quarters for the first time the textures on my char looked 16bit-ish:P.. but after re-entering it was OK)


You reboot the Launcher, not the client. Probably want to shut down the client while it completes the download.


Miss-spelled.. sorry. Actually I've tried to download the full package with only the launcher running. Restarted the launcher after enabling the option, still without entering the client itself, and nothing happened. Bug? I think so.

Decrypting the Sleeper cache..

Lord Zartan
Sphere Industries
#191 - 2015-03-27 14:18:25 UTC
KIller Wabbit wrote:
Lord Zartan wrote:
Hi

I am having wont can only be described as a major issue.

I'm running on a Windows 7 machine

I downloaded the the on demand update and the main update yesterday through my launcher no problem. Then I was able to log in through the launcher and that was successful. The play button is active and when I click it, it changes to launching then after a couple of minutes it switches back to Play. I checked my task manager and I can see under processes the exefile.exe is there and running at a constant 65k of memory and CPU is 25. I have tried changing the priority of the process and still no response.

I tried it a couple of times and nothing has happened. I have deleted my install of the launcher and client and downloaded a fresh version and installed it. Everything went fine. Still having the same problem. I have ticked the box to get all resources and that has downloaded fine. I have tried clearing my cache and I have tried the repair tool and still nothing is working. I am getting absolutely no response from the client even though according to my task manager the process is running.

I submitted a tech support ticket yesterday about it and I included screenshots of the launcher and the task manager, but I have had no reply at all about this apart from the automated reply once it was submitted.

I am sorry if this problem has already been covered in this thread but I didn't see it anywhere.

So if anyone can offer any advice I would be very grateful.



How long have you been waiting for the client to come up? There could be a minute or two of delay before the client get enough of itself together to actually be up (this shouldn't be the case for the fully downloaded install). If you connection is slow it might even be longer than that.

Have you tried running it as administrator?


I've left it running for 5 minutes and nothing is happening. I'm running at 20 Mbps connection and as administrator and still nothing. I have even tried bypassing the launcher completely and going straight to the client executable but just get the exact same response.
Oraac Ensor
#192 - 2015-03-27 16:04:34 UTC  |  Edited by: Oraac Ensor
CCP Snorlax wrote:
There is a setting in the launcher for downloading everything. Restart the launcher after changing it, then leave it running to fetch those files.

How long is that supposed to take?

It was 30 mins before mine showed any indication of downloading and has been running for about 4 hours since then. It has been stuck at 99.4% for about the past 20 mins.

OK, so make that the past hour and 20 mins.

Is any Dev still monitoring this thread?????
Yazz Karron
Konami Riots
#193 - 2015-03-27 18:03:35 UTC
KIller Wabbit wrote:
Yazz Karron wrote:
While in space, if I zoom or just pan the camera there is a 90% chance that the resource loading icon appears and the framerate drops. While doing a mission this happens like 50 times. I don't know what kind of resources are being loaded, but seriously this is a pain in the ... .

Since the Scylla update my laptop gets very hot while playing EvE. I'm sure this got something to do with all the "resources loading" stuff.

As much as I'd like to pay the 700€ minimum for a new laptop, it's not going to happen. And because I need my machine for other stuff and I'm really afraid of it burning down, I have no choice but to pause EvE until this gets fixed. My heart is breaking Sad

EDIT:

Just found the download all resources check box in the launcher settings. After a restart it began downloading additional resources. I was under the impression having already downloaded all patch data. Maybe this will fix the slowdowns?


Without that checkbox it only downloads graphic items as you encounter them. Likely you were still missing 80 to 90% of graphics out of the thousands of EVE "things".


That's what one would think. I still encounter the problem with the "resources loading" icon appearing every few seconds while in space. And there is no more resources I'd need. The launcher finished downloading all patch data.

Tbo, this sucks.
Shanty Anzomi
#194 - 2015-03-27 21:20:10 UTC
Lord Zartan wrote:
Hi

I am having wont can only be described as a major issue.

I'm running on a Windows 7 machine

I downloaded the the on demand update and the main update yesterday through my launcher no problem. Then I was able to log in through the launcher and that was successful. The play button is active and when I click it, it changes to launching then after a couple of minutes it switches back to Play. I checked my task manager and I can see under processes the exefile.exe is there and running at a constant 65k of memory and CPU is 25. I have tried changing the priority of the process and still no response.

I tried it a couple of times and nothing has happened. I have deleted my install of the launcher and client and downloaded a fresh version and installed it. Everything went fine. Still having the same problem. I have ticked the box to get all resources and that has downloaded fine. I have tried clearing my cache and I have tried the repair tool and still nothing is working. I am getting absolutely no response from the client even though according to my task manager the process is running.

I submitted a tech support ticket yesterday about it and I included screenshots of the launcher and the task manager, but I have had no reply at all about this apart from the automated reply once it was submitted.

I am sorry if this problem has already been covered in this thread but I didn't see it anywhere.

So if anyone can offer any advice I would be very grateful.


Im having this issue too since the day of the patch :(

Some solution to it, im running in Win8
Golden Member
Zone Theory
#195 - 2015-03-27 21:29:33 UTC
I'm having problems with client socket closed error messages since the latest patch,

Sometimes inventory isn't loading (freazing) and when i attempt to jump gates (change sessions) i seem to get closed socket errors.)

I have contacted CCP about the problem, I'm unable to ping TQ from multiple ISPs to no avail.

Thanks
Golden Member

Shanty Anzomi
#196 - 2015-03-27 21:58:00 UTC
Im having a lot of files with this error in CCP Log Server, the process CCP ExeFile got freeze
6796    2015.03.27 21:53:15:121    RuntimeError: Couldn't open file
6797    2015.03.27 21:53:15:121    Thread Locals:  session was None
6798    2015.03.27 21:53:15:121    Stackhash:646952278
6799    2015.03.27 21:53:15:121    EXCEPTION END
6800    2015.03.27 21:53:15:121    An exception has occurred.  It has been logged in the log server as exception #29
Hulasikali Walla
Brave Nubs
#197 - 2015-03-27 22:10:01 UTC
Got 3 "socket closed " error in 2 hours , this evening.
Then the launcher broke down, ( on start up, asking for 7.8 gg dowload).
Started the game, with "exefile.exe"
Everything working fine.

But launcher still, asking for 7.8/ gg download

Feature or bug ?

Loading 7.8 gg patch, while playing fine with 3 accounts ( well it's a bit "tidi" in delve since yesterday ^^ )
Hulasikali Walla
Brave Nubs
#198 - 2015-03-27 22:57:09 UTC  |  Edited by: Hulasikali Walla
Got al the 7.8 gg patch loaded..

And now launcher asking for 2.97gg download.

Still playing fine, launching from "bin" repertory.
Roll.
Jeven HouseBenyo
Vanity Thy Name Is
#199 - 2015-03-28 00:54:44 UTC
Everything was SOP before I was disconnected this afternoon. (State Side afternoon) Now...

I was lagging like crazy. So I did my usual, delete cache in CCP file, restart Launcher.

Then the snags arrived in multitude.

Launcher crapped out. Okies, download 'new and improved' Launcher from forum link of a Dev posting. Restart 'new and fixed really!' launcher, DL 7.68~Gigs. Okies, restart lancher. DL.... 7.68~gigs. Huh? Set options in launcher to just get it all over with, download all DoD info so I don't have to deal with the hitching and lag moments ingame.

Launcher icon on desktop poofta gone? Pull from CCP file the shortcut to launcher. Launch. Nope, error list out the wazoo. Sigh, uninstall game, suffer thru entire new download of client. Nope! CCP file eats itself but amount of space on HDD remains same as though it's still hiding somewhere. Fine, put back in "seriously, this launcher works!' again, download 3.~gigs, then 2.5~gigs, then launcher icon eats self again, rinse wash reload, launcher says there's nothing anywhere but the space from these 2-7 gig multiple downloads are still missing from total space available on HDD. No launcher icon will stay put, uninstall exe doesn't seem to be in any of these repeat downloads, and game will NOT launch from any location I attempt.

FINE....

A link to something that will strip ALL of Eve out of my computer so I can do a complete clean reinstall? Its in there somewhere, it won't work and it won't come out.

If I can't get some sort of tool or file that'll strip it out of all it's hidey holes it's scorched earth policy here. Format HDD, reinstall. I'd rather not be stuck with a computer doing mostly nothing but updating and reinstalling everything when there's 500 gigs of stoof on it...

I'm a computer hardware chick, not very software savvy, so please have the instructions in "Software for Dummies" terminology.

Minny boat flyer, unofficial squeaky wheel.

'Game Ethics and Morality Monitor' I remember promises.

Snark at 11-24/7/365.25. Overshare? Yup.

Yes it's my fault. And if you don't staap it I'll do it again. ;-P

No you can't has my stuffs OR my SPs.

Demons Hell
Brutor Tribe
Minmatar Republic
#200 - 2015-03-28 09:45:32 UTC  |  Edited by: Demons Hell
this client is really bad ..

everytime i enter in singularity i cant enter in tranquillity....repatch ..re install..and maybe if i am lucky i can enter...maybe..sometimes..

why i cant save 2 different profiles?


usually later a patch a game become better ...here become a nightmare.