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SCYLLA - Download On Demand Issues

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CCP Atropos
C C P
C C P Alliance
#141 - 2015-03-25 12:00:51 UTC
Genistein Yatolila wrote:
Changing the SharedCache directory on the launcher will cause it to download the shared cache again to the new location
instead of simply moving it on the harddrive.
Also, it doesnt delete the old directory.

This is after you've downloaded the SharedCache once allready.

So, if I change the directory 3 times I'll have 4 copies of SharedCache.

You can move it manually and then update the setting in the EVE Launcher
CCP Atropos
C C P
C C P Alliance
#142 - 2015-03-25 12:01:08 UTC
Kudo Sarain wrote:
CCP Atropos wrote:
Kudo Sarain wrote:
Hi,

I am currently getting this when I try to open my launcher.

I am running windows 8.1

http://pastebin.com/frYqa8qa

Some users have reported that if you try running the EVE Launcher as administrator, it will solve these issues. It's something we're currently investigating.


HI,

I have tried this but all I get is a blank launcher screen. The screen is totally white with a few of the buttons at the top visible.

Can you provide a full log file? I can't help with the single exception you linked.
Touchie Mc TwiddleHands
Chesthair Waves When The Wind Blows
#143 - 2015-03-25 12:23:53 UTC  |  Edited by: Touchie Mc TwiddleHands
For those experiencing issues with the launcher not loading properly, or getting no connection to content servers: I found a workaround, but it is RISKY.

Again, you have been warned, if you are unlucky or make a mistake, it may force you to redownload parts of or the ENTIRE SHARED CACHE (~13GB).

Anyway, here we go:

1) run repair.exe (located in your eve directory)
2) let it update itself etc.
3) watch the log closely as it runs, at first it will check/patch the basic client files aswell as the launcher
4) wait until it repaired your launcher, after this it will start scanning the rest of your client files and eventually start deleting your shared cache - ABORT and exit the repair tool as soon as the launcher has been patched!
5) run your launcher, it should now connect and patch properly (do it in admin mode just in case)


Don't blame me if it kills your shared cache anyway, but it did work for me and others on mutiple clients and PCs that had issues. Simply copying the launcher files from a functional client did not help however.
Kudo Sarain
Imperial Shipment
Amarr Empire
#144 - 2015-03-25 12:33:27 UTC
CCP Atropos wrote:
Kudo Sarain wrote:
CCP Atropos wrote:
Kudo Sarain wrote:
Hi,

I am currently getting this when I try to open my launcher.

I am running windows 8.1

http://pastebin.com/frYqa8qa

Some users have reported that if you try running the EVE Launcher as administrator, it will solve these issues. It's something we're currently investigating.


HI,

I have tried this but all I get is a blank launcher screen. The screen is totally white with a few of the buttons at the top visible.

Can you provide a full log file? I can't help with the single exception you linked.



Don't worry. I'm doing a complete re-download.
CCP Atropos
C C P
C C P Alliance
#145 - 2015-03-25 13:09:31 UTC
Kudo Sarain wrote:
CCP Atropos wrote:
Kudo Sarain wrote:
CCP Atropos wrote:
Kudo Sarain wrote:
Hi,

I am currently getting this when I try to open my launcher.

I am running windows 8.1

http://pastebin.com/frYqa8qa

Some users have reported that if you try running the EVE Launcher as administrator, it will solve these issues. It's something we're currently investigating.


HI,

I have tried this but all I get is a blank launcher screen. The screen is totally white with a few of the buttons at the top visible.

Can you provide a full log file? I can't help with the single exception you linked.



Don't worry. I'm doing a complete re-download.

I appreciate that that solution solves your particular problem, but it would be good to get them to see if there's something in them we can use to help other users.
CCP Atropos
C C P
C C P Alliance
#146 - 2015-03-25 13:10:44 UTC  |  Edited by: CCP Atropos
Touchie Mc TwiddleHands wrote:
For those experiencing issues with the launcher not loading properly, or getting no connection to content servers: I found a workaround, but it is RISKY.

Again, you have been warned, if you are unlucky or make a mistake, it may force you to redownload parts of or the ENTIRE SHARED CACHE (~13GB).

Anyway, here we go:

1) run repair.exe (located in your eve directory)
2) let it update itself etc.
3) watch the log closely as it runs, at first it will check/patch the basic client files aswell as the launcher
4) wait until it repaired your launcher, after this it will start scanning the rest of your client files and eventually start deleting your shared cache - ABORT and exit the repair tool as soon as the launcher has been patched!
5) run your launcher, it should now connect and patch properly (do it in admin mode just in case)


Don't blame me if it kills your shared cache anyway, but it did work for me and others on mutiple clients and PCs that had issues. Simply copying the launcher files from a functional client did not help however.

I would strongly urge you not to do this, and instead simply install the EVE Launcher from this link: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871481.exe

Running the EVE Repair Tool before you've migrated any assets to the shared cache will simply delete them leaving you no alternative but to redownload them all.
Natya Mebelle
Center for Advanced Studies
Gallente Federation
#147 - 2015-03-25 14:05:16 UTC
So I patched today and... I'm honestly wondering what the shared folder actually does?
I STILL have to patch both clients individually. So what was the point again?
CCP Atropos
C C P
C C P Alliance
#148 - 2015-03-25 15:00:23 UTC
Natya Mebelle wrote:
So I patched today and... I'm honestly wondering what the shared folder actually does?
I STILL have to patch both clients individually. So what was the point again?

You'll have to patch the binary content, since you're using two separate installs, but the art assets and such should only be downloaded once.
John WarpingSlow
#149 - 2015-03-25 15:34:49 UTC
CCP Atropos wrote:

Highwinds is one of our Content Delivery Network partners, but they're globally distributed so I can't provide you with a list of their IP's. As an example, when I nslookup res.eveonline.ccpgames.com I get an IP beginning 205...


Looks like I'm stuck analyzing firewall logs every time I can't get the launcher to connect, then. Alright, thanks for replying to me.
Natya Mebelle
Center for Advanced Studies
Gallente Federation
#150 - 2015-03-25 15:39:58 UTC
CCP Atropos wrote:
You'll have to patch the binary content, since you're using two separate installs, but the art assets and such should only be downloaded once.


Alright! Thank you very much for your answers through these last days and your patience c:

Are there any plans to merge the application data files, since they share a lot of redundancy as well? Is there a safe way to export the settings so I am down to a single client? I'm not seeing any difference in performance to run both clients from the same installation or from two different ones, other than being a bit worse than before the merging of shared files.

So is there any other advantage to run two separate clients instead of booting from the same from your point of view, or are these changes meant to get rid of multiple installations altogether?
CCP Snorlax
C C P
C C P Alliance
#151 - 2015-03-25 15:44:35 UTC
Natya Mebelle wrote:
CCP Atropos wrote:
You'll have to patch the binary content, since you're using two separate installs, but the art assets and such should only be downloaded once.


Alright! Thank you very much for your answers through these last days and your patience c:

Are there any plans to merge the application data files, since they share a lot of redundancy as well? Is there a safe way to export the settings so I am down to a single client? I'm not seeing any difference in performance to run both clients from the same installation or from two different ones, other than being a bit worse than before the merging of shared files.

So is there any other advantage to run two separate clients instead of booting from the same from your point of view, or are these changes meant to get rid of multiple installations altogether?

Let's just say that this is on my radar - too early to talk about specific plans but I would really like it if players wouldn't have to mess with multiple installs to run multiple clients with different settings (or run on test servers).

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Shade Alidiana
PROSPERO Corporation
#152 - 2015-03-25 15:57:17 UTC
I see the whole feature as pointless, but regarding my own client..

After the first launcher start, I selected the destination folder I wanted and accepted it, but then it still tried to move stuff to disk C for some reason. Ofc I didn't have the space there, so everything failed and my launcher can only start in offline mode ever since then, I've just downloaded the new launcher linked earlier in the thread but if I would only have 300mb of data migrated I'll likely have to download the offline installer... Because having random multiple downloads is completely inacceptable for me, I can only ever contine playing this game when I control every download it does.

Feature request: "Download everything NOW" button. Without it, I'll have to download the offline installer or just stop playing eve...
Natya Mebelle
Center for Advanced Studies
Gallente Federation
#153 - 2015-03-25 16:07:05 UTC
CCP Snorlax wrote:
Let's just say that this is on my radar - too early to talk about specific plans but I would really like it if players wouldn't have to mess with multiple installs to run multiple clients with different settings (or run on test servers).

Horray! *hugs the Snorlax*

Can I do something like... uhm... trying to copy the settings over from one application folder to the other one without overwriting things? If I have to live with only one real client for now, and suffer the reduced performance, I might as well free up some disk space by deleting 1GB of useless application data, and another 4GB of useless binaries c:

Or should I hold my horses for now because there could be other goodies waiting for us players on the loading performance level? c:
Dyner
Brutor Tribe
Minmatar Republic
#154 - 2015-03-25 16:41:26 UTC
I take it we're abandoning Steam then?

I'd simply like to know if I should tell Steam to remove EVE Online from the Library.
SportBilly
GHOSTS OF THE FIRST AND ONLY
#155 - 2015-03-25 16:42:54 UTC
Thankfully i played with this on singularity but it isn't a good patch, yo u get various errors and have to wait longer before you get any progress. If you have a SSD then make sure you change the location or you run out of disc space.

Again with this on singularity it is a lot slower & more problematic than before, today's update sat there for some time before any progress was shown on the download bar.

With internet connections getting faster what is the point of this?
CCP Atropos
C C P
C C P Alliance
#156 - 2015-03-25 16:49:23 UTC
John WarpingSlow wrote:
CCP Atropos wrote:

Highwinds is one of our Content Delivery Network partners, but they're globally distributed so I can't provide you with a list of their IP's. As an example, when I nslookup res.eveonline.ccpgames.com I get an IP beginning 205...


Looks like I'm stuck analyzing firewall logs every time I can't get the launcher to connect, then. Alright, thanks for replying to me.


CCP Bartender pointed me towards I-Blocklist which he uses with peerblocker and informed me that they have user-collated lists of IP ranges for popular products, services and companies. A quick search lists Highwinds and some ranges that might be of use, although I can't validate their veracity or accuracy I'm afraid.

Edit: and the link to help: https://www.iblocklist.com/search.php?string=highwinds
CCP Atropos
C C P
C C P Alliance
#157 - 2015-03-25 16:50:52 UTC
Dyner wrote:
I take it we're abandoning Steam then?

I'd simply like to know if I should tell Steam to remove EVE Online from the Library.

This should work in Steam just as it does for everyone else. The game assets are migrated to the shared cache, with the binaries and other executables remaining in the install.
Dyner
Brutor Tribe
Minmatar Republic
#158 - 2015-03-25 16:54:14 UTC
CCP Atropos wrote:
Dyner wrote:
I take it we're abandoning Steam then?

I'd simply like to know if I should tell Steam to remove EVE Online from the Library.

This should work in Steam just as it does for everyone else. The game assets are migrated to the shared cache, with the binaries and other executables remaining in the install.



Hmm, might want to mention that in the FAQ for the DoD client. I can see people thinking the Steam install can be removed after the migration.
Hildebrandt Koeppl
Hybrid Flare
#159 - 2015-03-25 16:56:00 UTC
Worked fine yesterday after manually installing the launcher. today it pulled another update, installed it, pulled some mote and threw an exeption regarding missing privileges on the shared cache:
Exception during UpdaterModule.Update
Traceback (most recent call last):
File "lib\update.pyo", line 130, in run
File "lib\update.pyo", line 301, in _UpdateResFiles
File "lib\update.pyo", line 276, in GetNecessaryResourceFiles
File "lib\steps\getResourceFiles.pyo", line 189, in Run
File "lib\steps\getResourceFiles.pyo", line 29, in save_index_checksum
IOError: [Errno 13] Permission denied: u'C:\\ProgramData\\CCP\\EVE\\SharedCache\\resfileindex_prefetch_md5'
...


Manually setting full access permissions for Creator Owner seems to have solved that issue for now, but the permissions should normally have been set by the launcher while installing/updating - shouldn't they?
Starting the laucher as administrator the problem does not ocurr, but as soon as I tun it as user it is back.
Given the sorrow state of the launcher I have no intentions whatsoever to have it run as administrator if I can avoid it.
Hildebrandt Koeppl
Hybrid Flare
#160 - 2015-03-25 16:57:15 UTC
Big thumbs up for the smooth update when unter linux yesterday. the problem sabove were seen today on windows 7 Pro 64 bit. I will test my linux box later today.