Issues, Workarounds & Localization

CCP Guard.


Where is my "good experience" for both logging into and playing Eve?

The point here is .... the new launcher isn't a good experience and it's part of playing Eve.

I've tried to be objective about it but when the updates failed, the repair tool loops endlessly, the "start up/shut down/restart" of the launcher didn't fix my issues with losing settings/overview on 4 accounts (seven characters), and multi-boxing is now more resource intensive and a chore to do, explain to me and everyone else that is upset exactly how this is a "good experience".


Now you devs want us to supply you with more of the same information the beta testers did on SiSi?


Having to employ the "workaround" to bring my settings and overviews back isn't acceptable, nor should I have had to search the forums or the 140 pages of threadnaught to find a fix to an issue that just isn't mine alone but one that is affecting a decent portion of the community.

The customer shouldn't have to fix an issue where your code is obviously flawed and it isn't working as advertised. Even the beta testers on SiSi told you it was a bad idea to push the launcher as it was having issues.



If you seriously want to make playing Eve a good experience then read this: https://forums.eveonline.com/default.aspx?g=posts&m=3059896#post3059896

If you want to make logging into Eve a good experience then go back to the old launcher until you finish sorting out SSO, or at least leave both the EXE and the "Logout" buttons alone. And leave them alone indefinitely.



At one time I wanted to try out SiSi, but at this point why should I have a second client for it? This is the third summer in a row you guys have messed up in a major way, and the third summer in a row the beta testers told you not to push the upgrade into production because of issues they've told you about.

You've proved beyond a shadow of a doubt that CCP as a whole won't listen to its beta testers, so please explain to me why we should help anymore?



Oh, and for CCP Atropos ...... you don't understand why we have multiple clients on a single computer?

Some folks like to play around on SiSi testing various fits that cost 1 ISK versus 40 million ISK.

Some folks like to play pirate without it costing them security status or tons of ISK.

Some folks do beta testing .... like the ones you don't listen to.

Thanks KIller Wabbit

A you can see from my post i finally entered the game using EXEFILE.exe (and scared to my bones of the moment when this will not be an option) BUT that was not the point of the post. Point of that post was that CPP has been telling us "We can't fix it unless you give us log files/screenshots ...". So, I made the post that basically states:

THIS is my screenshot
THIS is my problem
THIS is what I have done
THESE are my logs
I AM WILLING to give anything you ANYTHING else you need from ME to fix the problem.
I expect an answer within 24 hours.
I expect a fix /patch/solution for my SERIOUS problem within 48 hours.

Again, no disrespect to you multi-box/instalation guys and girls but your problems are kind of funny in comparison to mine -(you cant switch characterS in less then 10 sec - I can't log in my characteR for almost 72 HOURS !!!)

I don't understand the thought processes at this company sometimes.

What moron thought that SSO was a good idea in a game that damned near requires multiple accounts? We recently implemented some processes to figure out how many actual human players we have in the alliance vs how many alts and I think the average was something like 3 characters per player, and that's just the ones on accounts people admit to. I doubt we're that atypical and thus I think it's safe to assume that the average is pretty close to that game wide. That means that any change that messes with the ability to use multiple clients is not only affecting some minority of your player base but is very likely causing problems for the most of the population.

This is a game with spying and scamming and all kinds of meta going on yet someone thought that a single login was a great idea? "Yeah my infiltration was going great until I forgot about the SSO and sent an EVEmail from the wrong character", yeah real good idea there.

Just stop, roll this **** back and forget about ******* with it again until you get a clue on how we actually use your product.

My theory about that is;

1) They assume the multiclient users are so hardcore users they will eventually accept all kinds of updates, no matter how poorly they perform.

2) They do their QA testing with very few users/accounts per tester, not actually emulating the gameexpirience that is realistic for heavy multiple account users.

Im actually somewhat uncertain to what extent they improve their updates.

Take the disaster that was Unified Inventory. It made my HEAVY trading virtually impossible to do due to the extreme lag.
After some posts in the threadnaughts and no real improvements, i sold my tradestock, quit the game for 6 months and enjoyed other games.
After watching the fanfest presentation I became quite impressed with the vision CCP have with the game, so Ive resubbed.
The Inventory system now feels quite ok to me, but that MIGHT because Im no longer engaging in extreme heavy trading like before the new inventory system. For a certain gamestyle "updates" are actually very good, but effectivly killing off other gamestyles. A Patch that eliminates some users playstyle is probarly not a good patch.

Patches and updates that affects the core expirience of the game should not be taken lightly.
Dont make me regret resubbing.

1. click eve exe,
2. hot key password,
3. hit enter and im at the selector screen.

repeat for all clients or when swapping to alt substitute click exe for click log off.


why do I need all the extra steps? and a 2nd program running just so I can log in?

Tha's probably because the vast majority of users are still using the eve.exe method. :)

Maybe CCP can get back the old launcher, change its outdated stuff, while keeping it the same old way of launching the game, or maybe give us both options through a menu or something to switch between new launcher "interface only, with SSO" and the old one
That will be nice for all

When I first read about the incoming launcher change, that what came into my mind, not a full scale change on the launcher and how I use it to get into EVE

your current actions say other wise.

your making it so bloody annoying for me to multibox and when you do finally remove the only way I currently have to by pass that launcher its going to become such a drawn out process involving so many bloody launcher screens and extra steps.

so simply no I do not see how your not trying to make me hate logging into eve with my 8 accounts and at this point I have no faith in you hearing what people are saying and acting on it

Probably

but don't worry.....



We all know that we can trust CCP to deliver on their promises.

I am sorry CCP Guard you are my favorite CCP developer as you make me laugh, and in this case I know you are only trying to help, but on this occasion I have to agree with Rommiee that the majority of those who are managing to successfully login are probably resorting to using the ExeFile.exe method (I know I am).