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UPDATED - Unscheduled Downtime - November 4th

First post First post
Author
ICkleSmash
KarmaFleet
Goonswarm Federation
#201 - 2012-11-04 06:29:04 UTC
You have all been had... TQ has burned in a deadly inferno and we are playing on SiSi.Twisted
Clystan
Binaerie Heavy Industries
#202 - 2012-11-04 06:33:52 UTC
If it's of any interest - I noticed that searches for places started returning zero results about 1/2 hour before the outage.
Maelystra
Super Mining Bros - 3D
#203 - 2012-11-04 07:37:02 UTC
Fiona Gallagher wrote:
Do i forsee any gifts CCP making us wait for that hour in half ??? extra skills points or free newbie stuff Twisted

hmmm maybe?
Quote:
UPDATE - 04:10 GMT 04/11/12 - Tranquility is online and accepting connections! Spaceships for everyone!

P
Granted he didn't say 'free' spaceships for everyone...
Aprudena Gist
Deep Core Mining Inc.
Caldari State
#204 - 2012-11-04 07:40:40 UTC
you guys are terrible at your jobs of redundancy and keeping servers working
Maelystra
Super Mining Bros - 3D
#205 - 2012-11-04 07:42:10 UTC  |  Edited by: Maelystra
Aprudena Gist wrote:
you guys are terrible at your jobs of redundancy and keeping servers working

Errrr...ok I only remember two times in 3 years that the servers went down unexpectedly. Wtf are you talking about? P
Squall5668
The Scope
Gallente Federation
#206 - 2012-11-04 09:49:58 UTC
Aprudena Gist wrote:
you guys are terrible at your jobs of redundancy and keeping servers working

>>I have set up a domain with 5 PCs, so you all suck

Ok...Oops
Ptraci
3 R Corporation
#207 - 2012-11-04 11:13:22 UTC
Er guys you might find it useful to buy some of this and put it near your servers. I mean, once in a while.
Ruskarn Andedare
Lion Investments
#208 - 2012-11-04 11:29:13 UTC
Can't personally complain too much - the outage reminded me to go to bed Big smile
Shawnm339
Ardent Industrial
#209 - 2012-11-04 11:30:24 UTC  |  Edited by: Shawnm339
Ok It is 1128am here in blighty having just finished a lovely pair of bacon cobs with the prerequisite tomato sauce and a nice cup of coffee I boot up Eve in the hopes of maybe wasting a couple of hours to see my Eve is not accepting connections..I assumed the problem listed in this thread had been resolved, any confirm or deny?

Ninja edit restarted the client and I'm in
Tang Tso
Brutor Tribe
Minmatar Republic
#210 - 2012-11-04 12:03:33 UTC
Bah i log in after a few days off for chemo therapy and i think my client is broken. Spend 30 minutes in launcher console and repair til I come here lol. And also for the record my cancer didnt cause this.
Darvaleth Sigma
Imperial Security Hegemony
#211 - 2012-11-04 12:46:49 UTC
Apparently hisec acted as lowsec leading up to the downtime; so concord did nothing, when people logged out they just sat there... I imagine there would have been massacres.

Give a man a match and you warm him for a day.

Set a man on fire and he's warm for the rest of his life!

Darkheart Inflecto
Native Freshfood
Minmatar Republic
#212 - 2012-11-04 13:17:37 UTC
Backend storage? IBM?
Lugia3
Lazerhawks
L A Z E R H A W K S
#213 - 2012-11-04 15:51:26 UTC  |  Edited by: Lugia3
Tang Tso wrote:
Bah i log in after a few days off for chemo therapy and i think my client is broken. Spend 30 minutes in launcher console and repair til I come here lol. And also for the record my cancer didnt cause this.



o7

"CCP Dolan is full of shit." - CCP Bettik

Mr Pragmatic
#214 - 2012-11-04 15:57:26 UTC
Eve is literally dying now.

Super cali hella yolo swaga dopeness.  -Yoloswaggins, in the fellowship of the bling.

CCP Explorer
C C P
C C P Alliance
#215 - 2012-11-04 18:14:31 UTC
Mrs Doubtfire wrote:
From Twitter:

EVE Online ‏@EveOnline

This is looking to be a potential hardware issue. More updates soon as we learn more. Sorry for the current lack of pew pew!


Please eleborate.

How on earth would a single isolated hardware issue, be a problem to your servers? I would expect your systems to be redundant??
We have yet to fully investigate this incident but it appears that the redundant systems failed as well.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer

CCP Explorer
C C P
C C P Alliance
#216 - 2012-11-04 18:15:43 UTC
Matthias Duran wrote:
For the record, RvB asked for CCP's permission before we did our 10,000 rifter thing, and they said it would be ok and supposedly had the server reinforced for it. Obviously it was not reinforced enough.
That was dealt with hours before the outage happened.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer

CCP Explorer
C C P
C C P Alliance
#217 - 2012-11-04 18:16:42 UTC
Musashibou Benkei wrote:
Where's CCP Tuxford? I'm sure he's behind this............................again
Sorry, but he was not the man behind the button this time Big smile

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer

CCP Explorer
C C P
C C P Alliance
#218 - 2012-11-04 18:25:15 UTC
Octoven wrote:
It would be nice to have a brief but more detailed explanation other than, "we are having hardware issues." I mean it doesn't need to be a full brief. Either way, glad to see it back up and online I haven't seen a crash this bad in a loooong time. CCP, please keep us informed with the issue in a blog or something. We are PC gamers and though most of us don't fully understand or appreciate the complexities in the creation of EVE, some of us do get the details even if they are a bit technical.

To use a crude metaphor, I can say my computer is having issues. Ok, well that doesnt say anything. I believe CCP is smart enough to know that it is either the ram or HD in a simplistic viewpoint without knowing the actual cause. So maybe like which portion of the hardware failed?
We have yet to complete the investigation on what happened.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer

CCP Explorer
C C P
C C P Alliance
#219 - 2012-11-04 18:26:05 UTC
Wolfstorm wrote:
I'm taking bets that a RAMSAN blew up in an nifty new way.... =)
The issue was storage related.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer

CCP Explorer
C C P
C C P Alliance
#220 - 2012-11-04 18:26:46 UTC
Clystan wrote:
If it's of any interest - I noticed that searches for places started returning zero results about 1/2 hour before the outage.
That was indeed the first symptom.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer