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UPDATED - Unscheduled Downtime - November 4th

First post First post
Author
CCP Falcon
#1 - 2012-11-04 01:11:46 UTC  |  Edited by: CCP Falcon
Tranquility and our web services were taken offline for an emergency reboot at 01:05 GMT on November 4th.

We are currently investigating ongoing server issues. At present the ETA for Tranquility to be back online is 1.5 hours.

This thread will be updated when we have more information. We apologize for any inconvenience caused for the unscheduled downtime.

  • UPDATE - 03:55 GMT 04/11/12 - Tranquility is online for testing and is currently not accepting connections.
  • UPDATE - 04:10 GMT 04/11/12 - Tranquility is online and accepting connections! Spaceships for everyone!
  • UPDATE - 05:25 GMT 04/11/12 - Further information regarding the outage from Virtual Worlds Operations:

  • We cannot disclose any details at this moment but tonight we encountered an issue in a large part of our backend storage @ 23:05 GMT which caused an outage on multiple services.

    This had an impact on EVE, Dust and our websites. Our Virtual World Operations team immediately started work on getting the storage and services online again.

    Analysis is underway on the cause of the outage and backend storage redundancy failure.

  • TQ was taken offline @ 01:05 due to ingame issues.
  • Web services were brought online @ 03:10
  • TQ was online again for players @ 04:12

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Thomas Gallant
Quafe Company Courier Shipping
#2 - 2012-11-04 01:15:29 UTC  |  Edited by: Thomas Gallant
Cool, glad it's being worked on.

Edit: first, and that's good because I guess... I can sell ad space here or something? not really sure of the point of being first, but I'm going to grab me one of these "first"s for later, in case I need one.
Disciple Amphal
Imperial Shipment
Amarr Empire
#3 - 2012-11-04 01:15:47 UTC
It'd be awesome is all the data was corrupted/destroyed and we had to start from scratch!
James Amril-Kesh
Viziam
Amarr Empire
#4 - 2012-11-04 01:15:53 UTC
Because of Falcon?

Enjoying the rain today? ;)

Surfin's PlunderBunny
Sebiestor Tribe
Minmatar Republic
#5 - 2012-11-04 01:16:08 UTC
Artist rendition of what happened

"Little ginger moron" ~David Hasselhoff 

Want to see what Surf is training or how little isk Surf has?  http://eveboard.com/pilot/Surfin%27s_PlunderBunny

Solaris Ecladia
Sebiestor Tribe
Minmatar Republic
#6 - 2012-11-04 01:16:15 UTC
I want to post in this.
kaspa101
Original Sinners
Northern Coalition.
#7 - 2012-11-04 01:16:44 UTC
you said 1.5 hrs over 30minutes ago on twitter.. wtf? now add another 30? ITS THE GOONS AT WORK! RUN FOR THE HILLS!
Mrs Doubtfire
The Northerners
Northern Coalition.
#8 - 2012-11-04 01:17:01 UTC
From Twitter:

EVE Online ‏@EveOnline

This is looking to be a potential hardware issue. More updates soon as we learn more. Sorry for the current lack of pew pew!



Please eleborate.

How on earth would a single isolated hardware issue, be a problem to your servers? I would expect your systems to be redundant??
Jaison Savrin
Lightdrummer Securities
The Commonwealth.
#9 - 2012-11-04 01:17:10 UTC
We believe in you CCP. We can play other games while you fix our addiction.
Alara IonStorm
#10 - 2012-11-04 01:17:43 UTC
Surfin's PlunderBunny wrote:

Jokes on them, I have a Mushroom.
Mourning Souls
Minmatar Republic
#11 - 2012-11-04 01:19:21 UTC
Err, wasn't us I swear.
ISquishWorms
#12 - 2012-11-04 01:20:15 UTC
Too much dust on your servers? Big smile

‘No, this isn't it at all. Make it more... psssshhhh’.

Skippy Usenet
Imperial Academy
Amarr Empire
#13 - 2012-11-04 01:20:27 UTC
This is why I hate monthly subscriptions. Oops
Mechaet
GoonWaffe
Goonswarm Federation
#14 - 2012-11-04 01:20:54 UTC
Mrs Doubtfire wrote:
From Twitter:

EVE Online ‏@EveOnline

This is looking to be a potential hardware issue. More updates soon as we learn more. Sorry for the current lack of pew pew!



Please eleborate.

How on earth would a single isolated hardware issue, be a problem to your servers? I would expect your systems to be redundant??

If the RAMSAN took a dump, then something VeryBad happened to a system that is supposed to be self-redundant.
Hottspitta jR
Knights of Azrael
#15 - 2012-11-04 01:21:10 UTC  |  Edited by: Hottspitta jR
Mrs Doubtfire wrote:
From Twitter:

EVE Online ‏@EveOnline

This is looking to be a potential hardware issue. More updates soon as we learn more. Sorry for the current lack of pew pew!



Please eleborate.

How on earth would a single isolated hardware issue, be a problem to your servers? I would expect your systems to be redundant??


Even the most redundant systems have their moment's. You can never make something 100% solid. Can only try your best to achieve. This is pretty damn rare... Doesn't happen like this every year...
Da'iel Zehn
Evil Frosty's Premium Liqours and Fine Wines
#16 - 2012-11-04 01:21:11 UTC  |  Edited by: Da'iel Zehn
*takes a seat on floor and rests against wall while waiting*
Benny Ohu
Chaotic Tranquility
#17 - 2012-11-04 01:21:50 UTC
Fix the portrait server first, the only portraits I can see are Surfin's and Alara's and they're ugly as sin Sad

Mourning Souls wrote:
Err, wasn't us I swear.

Someone actually shot the primary for once and the server died in shock
recky markaira
Dreddit
Test Alliance Please Ignore
#18 - 2012-11-04 01:22:25 UTC
may the schwartz be with you! Pirate
Mavej
Viziam
Amarr Empire
#19 - 2012-11-04 01:22:46 UTC
ISquishWorms wrote:
Too much dust on your servers? Big smile


That is good.
Junko Asagiri
Starforge Syndicate
#20 - 2012-11-04 01:22:54 UTC
toasting, thanks for the updates
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