Issues, Workarounds & Localization

Same issue here, im even unable to run launcher.
I tried to install http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdaters/updater_tq_1312.exe , but apparently it fails.
When i use launcher_console i have something like this :

C:\Program Files (x86)\CCP\EVE\launcher>launcher_console.exe
20:41:20: Debug: src/helpers.cpp(140): 'CreateActCtx' failed with error 0x000000
7b (nazwa pliku, nazwa katalogu lub sk
INFO - IsLowerFolderPrivsRun: False
INFO - IsLowerFolderPrivsRun: False
INFO - logging started
INFO - server address: 'Tranquility'
INFO - Getting Info from http://client.eveonline.com/patches/win_launcherinfoTQ_
inc.txt
WARNING - send:
WARNING - 'GET /patches/win_launcherinfoTQ_inc.txt HTTP/1.1\r\nAccept-Encoding:
identity\r\nHost: client.eveonline.com\r\nConnection: close\r\nPragma: no-cache\
r\nUser-Agent: EVE Online Launcher v.1.31\r\n\r\n'
WARNING - reply:
WARNING - 'HTTP/1.1 200 OK\r\n'
WARNING - header:
WARNING - Content-Type: text/plain
WARNING - header:
WARNING - Last-Modified: Thu, 26 Apr 2012 11:54:48 GMT
WARNING - header:
WARNING - Accept-Ranges: bytes
WARNING - header:
WARNING - ETag: "e8624f61a323cd1:0"
WARNING - header:
WARNING - Server: Microsoft-IIS/7.5
WARNING - header:
WARNING - X-Powered-By: ASP.NET
WARNING - header:
WARNING - Date: Thu, 26 Apr 2012 18:41:27 GMT
WARNING - header:
WARNING - Connection: close
WARNING - header:
WARNING - Content-Length: 1352
INFO - Initialized launcher info for server: 'TQ'
INFO - Cache dir: u'C:\\Program Files (x86)\\CCP\\EVE\\launcher\\cache'
INFO - Initializing app with language: 'en-us'
CH_LOG - Launcher started
INFO - Log sending is enabled
INFO - Running from u'C:\\Program Files (x86)\\CCP\\EVE'
INFO - Working directory u'C:\\Program Files (x86)\\CCP\\EVE\\launcher'
INFO - Remote version: 1.312
INFO - Local version: 1.31
INFO - Data URL: http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/
launcherupdate_1_312.dat
INFO - Updater URL: http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdaters
/updater_tq_1312.exe
INFO - cache dir: C:\Program Files (x86)\CCP\EVE\launcher\cache
INFO - cmd: C:\Program Files ^(x86^)\CCP\EVE\launcher\cache\updater.exe /path="C
:\Program Files (x86)\CCP\EVE" /url="http://cdn1.eveonline.com/EveOnlineLauncher
/launcherUpdateData/launcherupdate_1_312.dat" /execute=launcher.exe /args
INFO - Shutting down launcher

for some reason my computer is blocking the launcher as i saw a prompt that says something like "patch.win.exe' is on your list of blocked programs, yet i have placed every eve program in the exception list. Could the file have been placed somewhere else or is maybe the microsoft service pack 2 is causing a problem? Anyone have any advice? i already reinstalled the Eve client...

if this is a real space program ... we be all frozen in space ... cmon CCP ... give us a firm fix for all these senseless problems ...

Anyone have the problem of this file just freezing at the end of the download at 99%? like its frozen and cant get to its destination upon completion...

I have exhausted all possibilities. I am now uninstalling and reinstalling the game completely.

My opinion of your technical support has been really lessened. Let's just say I will not be recommending this game to my friends.

FYI -- computer products 101 -- make the product as easy as possible for users to utilize or they simply won't use it, which inevitably leads to a loss of business/revenue/and profit.

God help you if a more efficient and technically-sound developer ever comes up with a competing sandbox-style MMO.

And I'm not someone who normally complains. Check my posting history.

ok solved

it is still using the same re-run repair till it fixes approach. it seems in my case, i had to upgrade ATI drivers and direct-X.

never used any launcher, launcher seems to be unfixing the program ...

For the last 3-4 months every patch has involved running repair.exe many many times, until I found out that the online server status page provided patches that worked.

But now CCP have altered that so it doesn't link to patches and I'm back to running repair multiple times.

Ever since the new launcher was introduced patching Eve has become a continual nightmare that puts me off ever bothering with the game.

Do CCP care, no they don't... especially when you see them cutting off the only workaround that was available.

I've downloaded the patch, but as I mentioned on the previous page, my launcher spits out an exception and quits before it gets to a point where it sees and applies the patch file.

CCP: Earlier in the week, you provided patches in the form of .exe files which worked brilliantly (at least for me). What is preventing you from doing that again?

I find the launcher and patching experience extremely poor, I have not been able to play the game for several days now.

Every time you patch the game it takes days to navigate the issues with the patcher and launcher failures.

From the customer experience perspective this is very negative.

In my view the previous method of patching was less of an issue from a customer perspective.

Other games have launchers and patching methods that do not have these continual issues and this I find very poor on your part to introduce something as unstable as this and not resolve the issues quickly.

I have downloaded the most recent 4.4GB full version of the game twice in the past 2 days , it obviously is not the full latest version as it immediately tries to patch as soon as you run it and then the patch fails and it is rendered unusable.

Repair does not return the game to a working state no matter how many times you try it.

I will try further today but I shall cease to subscribe to your game if I cannot resolve it today as I am spenidng more time patching and navigating patcher technical issues than actually playing at the moment so I'll spend my limited leisure time on something fun instead.

Your fix on the first page does not work as I have done as it states and the patcher still fails in exactly the same place every time it just crashes out with no error messages.

Basically this is terrible customer service as I am paying for something I cannot use.

If it can help devs about what happens and player which are in trouble, the trouble i got and how it was solved :

launched the launcher, got the blue bar showing launcher update then nothing : tried to run again launcher but nothing, this one start and go down in like 2 or 3 seconds without nothing showing at screen.

Thought my launcher was ****** and then ran repair tool : i got a ~230 mega patch which was installed by repair tool. Then again tried to launch launcher and like before nothing happened : exactly same trouble.

Spoke to some mate which said to me, to try use ccp/eve/bin/exefile.exe instead ccp/eve/eve.exe to launch the game : and that worked like a charm launcher run fine, game was patched (prolly by repair tool). So now i'll always use ccp/eve/bin/exefile.exe to run the game.

I'm under Win 7 64bit.

My 2 cents.