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Update to the Launcher and the repair tool - Fix inside!

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Palomahna Rana Avuli
Republic Military School
Minmatar Republic
#481 - 2013-11-20 16:36:44 UTC
This is a fix I got from CS,
"Our launcher developers posted a fix to the Rubicon launcher issue here:

https://forums.eveonline.com/default.aspx?g=posts&m=3894280#post3894280

Please let us know if the issue persists after trying their solution."

My Reply:

yes that updates to the older launcher but immediately then downloads the new launcher files that put the broken launcher back into my files and closes and then reopens the launcher in the broken version... so, doesnt work for me... WISH that it did...and I deleted the whole launcher file contents and it just keeps putting it back as soon as the corrected launcher loads... and that forum topic has been closed.. and if the system is auto correcting any old version back up to the newest broken version.. I dont have a clue as to how to fix it and I paid for a year's subscription and have been online a month and now unless EVE corrects the problem.. how long can I expect to be locked out of EVE? (it updates the launcher faster than I can put in my ID and login to the launcher) I have done 3 clean installs.. all files removed... tried the launcher updater, tried the repair, tried the clearing all my caches and rebooting, checked my firewall and virus programs.. I am flat out of options from my end... HELP!
CCP Atropos
C C P
C C P Alliance
#482 - 2013-11-20 17:17:51 UTC
Palomahna Rana Avuli wrote:
This is a fix I got from CS,
"Our launcher developers posted a fix to the Rubicon launcher issue here:

https://forums.eveonline.com/default.aspx?g=posts&m=3894280#post3894280

Please let us know if the issue persists after trying their solution."

My Reply:

yes that updates to the older launcher but immediately then downloads the new launcher files that put the broken launcher back into my files and closes and then reopens the launcher in the broken version... so, doesnt work for me... WISH that it did...and I deleted the whole launcher file contents and it just keeps putting it back as soon as the corrected launcher loads... and that forum topic has been closed.. and if the system is auto correcting any old version back up to the newest broken version.. I dont have a clue as to how to fix it and I paid for a year's subscription and have been online a month and now unless EVE corrects the problem.. how long can I expect to be locked out of EVE? (it updates the launcher faster than I can put in my ID and login to the launcher) I have done 3 clean installs.. all files removed... tried the launcher updater, tried the repair, tried the clearing all my caches and rebooting, checked my firewall and virus programs.. I am flat out of options from my end... HELP!

I went back through your posts, to try and work out exactly what your problem was and I'm hoping you can help me understand.

From this post you detail that
Palomahna Rana Avuli wrote:
my Launcher downloaded the client and it is saying client ready since about 1300 UTC nov 18, BUT I cant get the launcher to actually get me in game..
You then go on to say
Palomahna Rana Avuli wrote:
I have uninstalled the client and reinstalled on a cleanslate and all I got was finding that it wasnt an updated version, it then downloaded the rubicon and launcher again failed to let me get in game.

Another post of yours from here details
Palomahna Rana Avuli wrote:
I am still in the same fix as yesterday 1pm UTC, I have no way to connect to the client... NO SERVICE Connection with EVEonline.
Does this mean that the EVE Launcher starts, and you're able to log into the EVE Launcher, but that subsequently clicking the play button does nothing?

Before I go further, and dump a bunch of debugging information on you, I want to make sure that I'm understanding the symptoms properly Smile
Coinchee
DarkSky Tek
#483 - 2013-11-20 20:23:38 UTC
CCP Atropos wrote:
Palomahna Rana Avuli wrote:
This is a fix I got from CS,
"Our launcher developers posted a fix to the Rubicon launcher issue here:

https://forums.eveonline.com/default.aspx?g=posts&m=3894280#post3894280

Please let us know if the issue persists after trying their solution."

My Reply:

yes that updates to the older launcher but immediately then downloads the new launcher files that put the broken launcher back into my files and closes and then reopens the launcher in the broken version... so, doesnt work for me... WISH that it did...and I deleted the whole launcher file contents and it just keeps putting it back as soon as the corrected launcher loads... and that forum topic has been closed.. and if the system is auto correcting any old version back up to the newest broken version.. I dont have a clue as to how to fix it and I paid for a year's subscription and have been online a month and now unless EVE corrects the problem.. how long can I expect to be locked out of EVE? (it updates the launcher faster than I can put in my ID and login to the launcher) I have done 3 clean installs.. all files removed... tried the launcher updater, tried the repair, tried the clearing all my caches and rebooting, checked my firewall and virus programs.. I am flat out of options from my end... HELP!

I went back through your posts, to try and work out exactly what your problem was and I'm hoping you can help me understand.

From this post you detail that
Palomahna Rana Avuli wrote:
my Launcher downloaded the client and it is saying client ready since about 1300 UTC nov 18, BUT I cant get the launcher to actually get me in game..
You then go on to say
Palomahna Rana Avuli wrote:
I have uninstalled the client and reinstalled on a cleanslate and all I got was finding that it wasnt an updated version, it then downloaded the rubicon and launcher again failed to let me get in game.

Another post of yours from here details
Palomahna Rana Avuli wrote:
I am still in the same fix as yesterday 1pm UTC, I have no way to connect to the client... NO SERVICE Connection with EVEonline.
Does this mean that the EVE Launcher starts, and you're able to log into the EVE Launcher, but that subsequently clicking the play button does nothing?

Before I go further, and dump a bunch of debugging information on you, I want to make sure that I'm understanding the symptoms properly Smile


That scenario is excactly whats happenening to me as well, and as i read Palomahna's post, what happens to him as well.

I can open the launhcer, and folder name says 655130.win32 correctly. Can enter my login info, and click play, yet nothing happens, and lots of if... And cant find any info what so ever on how to correct it.
Qwer Tzuiop
Imperial Academy
Amarr Empire
#484 - 2013-11-20 22:27:58 UTC  |  Edited by: Qwer Tzuiop
Coinchee wrote:

That scenario is excactly whats happenening to me as well, and as i read Palomahna's post, what happens to him as well.

I can open the launhcer, and folder name says 655130.win32 correctly. Can enter my login info, and click play, yet nothing happens, and lots of if... And cant find any info what so ever on how to correct it.


Same here (hi there) the launcher does not seem to be the problem. version 655130, same effect: none

repair.exe sais: all fine: http://pastebin.com/DLVhbTHu

Starting launcher as admin makes no difference,
starting bin/exefile.exe gives a busymouse for a short time and thats it. Version 2013.65.1687
(no differnce if started as admin)

The logs directory contains empty stacktracefiles like #stacktrace b653401 2013.01.20 22.01.36.txt, 1 for each try to start

Anything else I can do to get my (freshly installed) client to play rubicon? (Petition also not working so far)
Qwer Tzuiop
Imperial Academy
Amarr Empire
#485 - 2013-11-20 22:46:56 UTC
Qwer Tzuiop wrote:
Coinchee wrote:

That scenario is excactly whats happenening to me as well, and as i read Palomahna's post, what happens to him as well.

I can open the launhcer, and folder name says 655130.win32 correctly. Can enter my login info, and click play, yet nothing happens, and lots of if... And cant find any info what so ever on how to correct it.


Same here (hi there) the launcher does not seem to be the problem. version 655130, same effect: none

repair.exe sais: all fine: http://pastebin.com/DLVhbTHu

Starting launcher as admin makes no difference,
starting bin/exefile.exe gives a busymouse for a short time and thats it. Version 2013.65.1687
(no differnce if started as admin)

The logs directory contains empty stacktracefiles like #stacktrace b653401 2013.01.20 22.01.36.txt, 1 for each try to start

Anything else I can do to get my (freshly installed) client to play rubicon? (Petition also not working so far)


k, found it on the german branch: posted: 2013.11.20 11:49
use direct x9 in the launcher settings.

i am really not happy now. this is quite a bad service. Why was the petition not answered?
Qwer Tzuiop
Imperial Academy
Amarr Empire
#486 - 2013-11-20 22:58:44 UTC
Qwer Tzuiop wrote:

k, found it on the german branch: posted: 2013.11.20 11:49
use direct x9 in the launcher settings.

i am really not happy now. this is quite a bad service. Why was the petition not answered?


I added this to my ticket:
I feel very unhappy with the fact that there is a lot of room for advertising in the launcherscreen but no place is wasted for tips regarding patch issues.
Kessel Rock
Deep Core Mining Inc.
Caldari State
#487 - 2013-11-25 12:56:30 UTC
I am having the Winpatch error. gets to 25 and crashes. i've tried every thing in this thread and nothing is working.

Please help.
Meknow
Northwind Alliance
Dark Taboo
#488 - 2013-12-16 17:49:24 UTC
my eve online launcher will not launch eve "launcher.exe has stopped working" no matter what i do it wont run eve, its been weeks and my skills are not going..

Ive tried reinstalling over and over again, I've tried the repair tool and nothing works??

I've been playing eve on this computer since 2008 and now i just wont work?

what did you guys do?

should i cancel my eve account?
Knor Yvester
Dare or Die
#489 - 2013-12-17 04:07:23 UTC  |  Edited by: Knor Yvester
Server Not Found

The server you are connecting to could not be reached.

Please check your internet settings and restart the EVE Launcher

The URL that could not be reached was:
http://cd1.eveonline.com/668407/RepairData_668407.dat

The repair.exe never starts correctly because it never connects to the server

This launcher version is v.2.1.655130

I have tried complete deletion of all eve files.

I can no longer get into eve by bypassing the launcher. Settings and a debug log are meaningless (And Empty)because the launcher never connects to the server.

In my case it's probably a connection to an update that Microsoft threw at us called Windows 8.1 which does nothing but cause it's own set of problems.

We need a new link to a complete download that does not go through the launcher.

2013-12-16 22:17:16,344 - root - initialization - INFO - ######################################### Logging Started ##########################################
2013-12-16 22:17:16,344 - root - initialization - INFO - Application started via ['C:\\Program', 'Files', '(x86)\\CCP\\EVE\\launcher\\appdata\\EVE_Online_Launcher-2.1.655130.win32\\launcher.exe',
'--esky-slave-proc', 'C:\\Users\\Bubba\\AppData\\Local\\Temp\\esky-slave-procs\\slave-4220.0.txt']
2013-12-16 22:17:16,344 - root - info - INFO - server address: 'Tranquility'
2013-12-16 22:17:16,359 - root - info - INFO - server unknown
2013-12-16 22:17:16,359 - overrides - overrides - ERROR - No value set for resource u'DEFAULTDOMAIN'
2013-12-16 22:17:16,359 - overrides - overrides - INFO - Using domain: https://client.eveonline.com/patches/
2013-12-16 22:17:16,359 - root - info - INFO - Getting info file from https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
2013-12-16 22:17:16,375 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Starting new HTTPS connection (1): client.eveonline.com
2013-12-16 22:17:18,141 - root - initialization - INFO - Initialized launcher info for server: 'Tranquility'
2013-12-16 22:17:18,141 - root - usersettings - INFO - Cache dir: u'C:\\Program Files (x86)\\CCP\\EVE\\launcher\\cache'
2013-12-16 22:17:18,157 - overrides - overrides - ERROR - No value set for resource u'FORCELANGUAGE'
2013-12-16 22:17:18,157 - root - initialization - INFO - Initializing app with language: 'en'
2013-12-16 22:17:18,157 - root - log - INFO - Adding splunk logging to server at 'https://clientlogger.eveonline.com'
2013-12-16 22:17:18,157 - ch_startup - log - CH_LOG - Launcher started
2013-12-16 22:17:18,157 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Starting new HTTPS connection (1): clientlogger.eveonline.com
2013-12-16 22:17:18,703 - root - initialization - INFO - Sending logs True
2013-12-16 22:17:18,703 - root - initialization - INFO - Running from u'C:\\Program Files (x86)\\CCP\\EVE'
2013-12-16 22:17:18,703 - root - initialization - INFO - Working directory u'C:\\Program Files (x86)\\CCP\\EVE'
2013-12-16 22:17:18,719 - root - initialization - INFO - {'LauncherSettings': {'Launcher Version': '2.1.655130', 'Game Client Version': '74306', 'Platform': 'Windows 8', 'Default Language':
'en-us', 'Game Server Name': 'Tranquility', 'Chosen Language': 'en'}}
2013-12-16 22:17:18,719 - root - controller - INFO - Steam API initialized? False
2013-12-16 22:17:18,766 - browser - browser - INFO - cefbrowser initialized
2013-12-16 22:17:18,766 - root - assets - WARNING - cwd doesn't contain assets: u'C:\\Program Files (x86)\\CCP\\EVE'
2013-12-16 22:17:18,812 - root - selfupdate - INFO - Running update cleanup...
2013-12-16 22:17:18,812 - root - selfupdate - INFO - appdata: C:\Program Files (x86)\CCP\EVE\launcher\appdata
2013-12-16 22:17:18,812 - root - selfupdate - INFO - rightFolderName = EVE_Online_Launcher-2.1.655130.win32
2013-12-16 22:17:18,812 - root - selfupdate - INFO - Local version: 2.1.655130
2013-12-16 22:17:18,812 - root - selfupdate - INFO - cache dir: C:\Program Files (x86)\CCP\EVE\launcher\cache
2013-12-16 22:17:18,812 - root - selfupdate - INFO - Downloading update from https://web.ccpgamescdn.com/launcher/tranquility/selfupdates.htm
2013-12-16 22:17:18,812 - root - controllerfunctions - WARNING - Could not retrieve steam token
2013-12-16 22:17:18,812 - overrides - overrides - WARNING - Detected region as ccp
2013-12-16 22:17:18,812 - root - controllerfunctions - INFO - landing page: 'https://client.eveonline.com/launcherv3/en?steam_token=' backup page: u'C:\\Program Files (x86)\\CCP\\EVE\\launcher\\appdata\
\EVE_Online_Launcher-2.1.655130.win32\\html\\Launcher_{languageID}.html'
2013-12-16 22:17:18,812 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Starting new HTTPS connection (1): client.eveonline.com
CCP Atropos
C C P
C C P Alliance
#490 - 2013-12-17 10:06:16 UTC
Meknow wrote:
my eve online launcher will not launch eve "launcher.exe has stopped working" no matter what i do it wont run eve, its been weeks and my skills are not going..

Ive tried reinstalling over and over again, I've tried the repair tool and nothing works??

I've been playing eve on this computer since 2008 and now i just wont work?

what did you guys do?

should i cancel my eve account?

If it's crashing, you can check in %localappdata%\CrashDumps for any crash dumps that might have been generated. If there are some, could you file a bug report and attach them?
Rhatar Khurin
Doomheim
#491 - 2013-12-22 05:28:08 UTC
the eve repair tool always bugs out at the end
QuarantineEng
BoomTime
House of Boom
#492 - 2013-12-24 19:14:16 UTC
EVE Online Launcher v2.1.655130

I have tried every fix and still nothing....... I can telnet to port 26000, the path is good, why can't the launcher connect??????
QuarantineEng
BoomTime
House of Boom
#493 - 2013-12-24 19:17:08 UTC
http://pastebin.com/Tw3twHEE


EVE Online Launcher v2.1.655130

By: a guest on Dec 24th, 2013 | syntax: None | size: 5.24 KB | hits: 0 | expires: Never

download | raw | embed | report abuse | print
tikiana
Golden Eagle Research Corp
#494 - 2014-01-08 11:58:07 UTC  |  Edited by: tikiana
Meknow wrote:
my eve online launcher will not launch eve "launcher.exe has stopped working" no matter what i do it wont run eve


my computer has just started doing this as well. i hit the launcher and before i can even type in an acct name, windows pops up and says that "launcher.eve. has stop working". I uninstalled and re-installed and same problem. so i ran the repair tool and it came back with no problems but still getting the same problem.

Only happening on my PC my laptop can still run eve. the launcher is running V.2.1.655130 on both Desktop and laptop. The only recent changed to my desktop has been a uninstall/re-install of JAVA and Adobe flash to get them up to date. I'll look for a crash report of some kind and see if i can find one

EDIT: have submitted bug report with what i presume is the crash report hopefully this can be resolved
NovaPod
Apeiron-ISK
#495 - 2014-01-08 13:18:30 UTC
tikiana wrote:
Meknow wrote:
my eve online launcher will not launch eve "launcher.exe has stopped working" no matter what i do it wont run eve


my computer has just started doing this as well. i hit the launcher and before i can even type in an acct name, windows pops up and says that "launcher.eve. has stop working". I uninstalled and re-installed and same problem. so i ran the repair tool and it came back with no problems but still getting the same problem.

Only happening on my PC my laptop can still run eve. the launcher is running V.2.1.655130 on both Desktop and laptop. The only recent changed to my desktop has been a uninstall/re-install of JAVA and Adobe flash to get them up to date. I'll look for a crash report of some kind and see if i can find one

EDIT: have submitted bug report with what i presume is the crash report hopefully this can be resolved






I have the same problem. It worked until about downtime then trying to start and getting the launcher.exe has stopped working. There was no change on my comp and I ran the repair successfully...but still the same.
Cassy Melkan
Brutor Tribe
Minmatar Republic
#496 - 2014-01-08 16:52:41 UTC
NovaPod wrote:
tikiana wrote:
Meknow wrote:
my eve online launcher will not launch eve "launcher.exe has stopped working" no matter what i do it wont run eve


my computer has just started doing this as well. i hit the launcher and before i can even type in an acct name, windows pops up and says that "launcher.eve. has stop working". I uninstalled and re-installed and same problem. so i ran the repair tool and it came back with no problems but still getting the same problem.

Only happening on my PC my laptop can still run eve. the launcher is running V.2.1.655130 on both Desktop and laptop. The only recent changed to my desktop has been a uninstall/re-install of JAVA and Adobe flash to get them up to date. I'll look for a crash report of some kind and see if i can find one

EDIT: have submitted bug report with what i presume is the crash report hopefully this can be resolved






I have the same problem. It worked until about downtime then trying to start and getting the launcher.exe has stopped working. There was no change on my comp and I ran the repair successfully...but still the same.



i'm having the same issue yesterday it was working fine but now when i try to use it it comes up launcher not responding i tried repairing the client came back no problems but still the same please help
CCP Atropos
C C P
C C P Alliance
#497 - 2014-01-08 16:59:34 UTC
If the EVE Launcher is crashing, it would be good to try and get a crash dump; instructions are detailed here: https://wiki.eveonline.com/en/wiki/EVE_Launcher_Issues_and_Workarounds#EVE_Launcher_Crashes_When_Attempting_to_Run

If however the UI is just not responding (ie: progress bar moving, etc) try opening the EVE Launcher, and opening the settings dialog. In there, open the 'Cache' tab, and click 'clear all cached data'. This will have the unfortunate side effect of deleting any saved usernames, but it will purge the cached landing page.

If that still doesn't help, tell me what version of the EVE Launcher you're running (it will say in the title bar of the EVE Launcher) and link me to some log files, or file a bug report.
Warrix Wolf
MadWolf Corporation
#498 - 2014-01-08 20:49:16 UTC  |  Edited by: Warrix Wolf
CCP Atropos wrote:
If the EVE Launcher is crashing, it would be good to try and get a crash dump; instructions are detailed here: https://wiki.eveonline.com/en/wiki/EVE_Launcher_Issues_and_Workarounds#EVE_Launcher_Crashes_When_Attempting_to_Run

If however the UI is just not responding (ie: progress bar moving, etc) try opening the EVE Launcher, and opening the settings dialog. In there, open the 'Cache' tab, and click 'clear all cached data'. This will have the unfortunate side effect of deleting any saved usernames, but it will purge the cached landing page.

If that still doesn't help, tell me what version of the EVE Launcher you're running (it will say in the title bar of the EVE Launcher) and link me to some log files, or file a bug report.



Steam.

If i close Steam all works.

Steam open its a hung app

This is also causing problems getting into my one Steam account.


Let me know what logs/info I can pull for you and ill get them to you.
Sidhe Vicious
Inexorable Apathy
#499 - 2014-01-09 06:10:02 UTC
CCP Atropos wrote:
If the EVE Launcher is crashing, it would be good to try and get a crash dump; instructions are detailed here: https://wiki.eveonline.com/en/wiki/EVE_Launcher_Issues_and_Workarounds#EVE_Launcher_Crashes_When_Attempting_to_Run

If however the UI is just not responding (ie: progress bar moving, etc) try opening the EVE Launcher, and opening the settings dialog. In there, open the 'Cache' tab, and click 'clear all cached data'. This will have the unfortunate side effect of deleting any saved usernames, but it will purge the cached landing page.

If that still doesn't help, tell me what version of the EVE Launcher you're running (it will say in the title bar of the EVE Launcher) and link me to some log files, or file a bug report.



So I followed this procedure ... and the launcher just disappeare from the screen. Now i have no launcher at all it seems. Shortcuts do not work, nor going to the launcher file location direct.
For some reason I managed to log in through the Bin though I had tried this previously and it would not work. But as to where my Eve Launcher has gone ???

How do I get my launcher back???
CCP Atropos
C C P
C C P Alliance
#500 - 2014-01-09 10:26:00 UTC
Sidhe Vicious wrote:
CCP Atropos wrote:
If the EVE Launcher is crashing, it would be good to try and get a crash dump; instructions are detailed here: https://wiki.eveonline.com/en/wiki/EVE_Launcher_Issues_and_Workarounds#EVE_Launcher_Crashes_When_Attempting_to_Run

If however the UI is just not responding (ie: progress bar moving, etc) try opening the EVE Launcher, and opening the settings dialog. In there, open the 'Cache' tab, and click 'clear all cached data'. This will have the unfortunate side effect of deleting any saved usernames, but it will purge the cached landing page.

If that still doesn't help, tell me what version of the EVE Launcher you're running (it will say in the title bar of the EVE Launcher) and link me to some log files, or file a bug report.



So I followed this procedure ... and the launcher just disappeare from the screen. Now i have no launcher at all it seems. Shortcuts do not work, nor going to the launcher file location direct.
For some reason I managed to log in through the Bin though I had tried this previously and it would not work. But as to where my Eve Launcher has gone ???

How do I get my launcher back???

Which procedure did you follow?