EVE Information Portal

Known Issues:

As of 01:40 GMT (14th March) we released a new Launcher and a new repair tool to resolve some issues that players have been experiencing during the initial deployment of Crucible 1.5.

Those of you experiencing issues with the Launcher or updating the game, please follow these steps:

1. Reboot the computer.
2. Navigate to the EVE client install folder.
3. Close your browser.
4. Run the Repair tool until it finshes.
5. Run eve.exe from the same folder

We ask people to reboot their computer to make sure that there are no locked files or other processes running while running the repair tool. This would otherwise interfere with the repair tool and prevent the client from updating.


Update March 14, 16:15 GMT :
We have found a solution for some people getting corrupted downloaded data. The problem is caused by an antivirus/firewall called ESET Smart Security and ESET NOD32 Antivirus.

Players can disable the protocol content filtering:

1. Open the main window for ESET
2. Press F5 to open the Advanced Setup Window
3. From the Advanced Setup tree, click Personal firewall Protocol filtering (for ESET Smart Security) or Antivirus and antispyware Protocol filtering (for ESET NOD32 Antivirus).
4. Untick the checkbox “Enable application protocol content filtering”
5. Download the latest repair tool: http://cdn1.eveonline.com/client_repair/345/repair.exe
6. Drop the repair.exe into the EVE client folder.
7. Run repair.exe

This will update your game client, take you to the latest version and give you a working version of the Launcher.

Please let us know if this resolves the issues you are experiencing.

If you have trouble getting the repair tool you can manually download the latest version here and drop it into the folder you are trying to repair: http://cdn1.eveonline.com/client_repair/345/repair.exe



Windows and Mac:

* Missing translations default back to English giving a mixed language user interface
* Some localized strings stretch their containers (most notable on logographic languages such as Japanese and Chinese)
* Starbase batteries have a graphical error which will make it appear that batteries are still shooting even when they are not.

Windows:

• Clear Settings/Clear Cache doesn't respect the /server: argument. This will only affect you when running on test servers.
• The Launcher updater is not translated from English.
• Links in the Launcher might not work with earlier versions of Internet Explorer set as the default and/or only browser.
• When you uninstall EVE Online, the folder containing the launcher is not deleted.
• When you uninstall EVE Online, the shortcut to the EVE Online Launcher is not removed from the Start Menu
• Launcher doesn’t always come to the front of the screen.
• If another process is running from the same directory as the EVE Launcher, non-English localizations of the EVE Launcher will inform the user that another "EVE Online Process" is running. This is still a valid error, but may relate to any such process (eg LogServer.exe, repair.exe, etc).
• Launching multiple clients from the same install in rapid succession with the option "only display the launcher window when there is an update" informs you that more than one instance of the Launcher cannot be run. The workaround for this is to wait several seconds between each attempt to open the client. Alternatively, one could simply leave the launcher open, and click "Play" several times in order to start multiple clients.

Mac:

• The "EVE Client Settings" tab in the Settings menu mentions the Repair Tool, but this isn't a relevant option on the Mac.
• Command-line arguments are not forwarded to the eve client when play is pressed.

cannot install the new patch , keeps saying that " Client update was unsuccesful" help , tryed repair and didnt help. sayd Repair has failed

Had the same issue TyRmYz is describing. In the end, turned out that the launcher somehow got Internet Explorer to open one of the game files, which caused issues due to being unable to write/update it. More details can be found here. TyRmYz: Try closing all open instances of Internet Explorer. If that doesn't help, reboot and try patching again.

Can't run nothing... all work like a constant lag or low video card and memo...
All is slow, slow...

Can you please provide some info on your computer spec? Graphics card model and make, driver version, etc.

got same problem

any ideas?

ok. issues

file in use while patching. killed launcher. re-ran eve. launches and dies.
Plan b. go find launcher. run that.
Find short cut.

shortcut - C:\Games\EVE\launcher\launcher.exe /forcelauncher
runfrom - C:\Users\SJ\AppData\Local\Temp\nswA1A7.tmp < Urm. NOT GOOD.

That needs fixing.

rerunning the launcher did successfully patch the client however...

Patches with the launcher. WHY OH WHY the root of the game install? Surely the appdata\local\ccp\eve\patches dir would be more sensible and allow easier multi client patching using the launcher?

It tried 3 times and the new launcher always stop in the middle of the patch 2/3 with a "Client update was unsuccessful" message.

Ran evepremiumpatch349998.exe manually, since I'm tunneling my connection here.

The Launcher is installed. Fancy.

It starts the game. Just ok.

First update. Not a big deal.

Starting the updated client.

ALL MY SETTINGS (options, overview, windows, window positions/sizes, shortcuts, neocom config, etc.) ARE GONE AGAIN.

...No, I don't want tutorials. Yes, please show me the session change timer. No, I don't want audio. Nor to auto-target back who targets me. And keep those pinned windows pinned, thanks. And the shortcuts - a godzillion of them - redo all by hand. And the intel channels. All of them. In the positions I want them, stacked appropriately...

If sloppy programming would cause wounds, Iceland would be a bloodbath by now.

I hope the dev(s) responsible for this (and QA, and mgmt) will never breed to pollute the gene pool with The Dumb.

try downloading the launcher installer and running it again on your Eve client -> link