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EVE Online: Ascension - Issues (PC)

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Acks
RONA Corporation
#461 - 2016-11-22 03:02:56 UTC
Acks wrote:
OK.. Hoping to get some attention here as the only response I am getting on petitions is the generic form post response earlier in this thread.

I have 9 PAID accounts that I can not access in any way at the moment. When I attempt to access these in the launcher OR the website I get this message:

"Your email address xxx@yyy.com is unfortunately not supported by our email provider and we are unable to send/receive emails from this address. Please file a support ticket to have the issue resolved by following the link below.
Help Center – Account Recovery"

This link just takes you to a support article which in turn links to the "forgot password" page. None of these options work since your system "does not support" my email address.

I filed an open petition (without logging in since I cant) using this email address. Per the generic reply I got IN MY EMAIL MIND YOU, you know the one you can't support, I replied back that I "still needed assistance" as the instructions stated.

I got a mail rejection because your mail system (Office 365... Really???) had my mail server blacklisted. I have since verified that the server is on no blacklists and I have successfully completed the delisting process with office 365. After this I was able to reply to the support mail I received without issue or further rejection.

What galls me is that you have completely locked me out of MOST of my PAID accounts. I can not reset / recover password, I can not log into my account on the website to change to the email address I use on my other accounts that you did not lock out, I can not add the accounts to the launcher, etc etc etc.

This was clearly not well tested since you have no remediation process in place for this scenario which seems to be based on office 365's SPAM filters??? Really??? And even if you are basing it on this ... there is no functional reason .. even if my server is blacklisted.. to not SEND MAILS to me. Makes no sense.

Please let me know how to get this resolved. Based on previous experience, if I have to wait for a response to my support ticket and working through that process, it will be weeks before I have access again.

Thanks in advance,
Acks



Going into day 8.... 20+ accounts locked. No response to tickets. No update to threads. No info from any part of CCP anywhere since this generic "submit a ticket" respons on 11/17 https://community.eveonline.com/news/news-channels/eve-online-news/support-status-after-the-release-of-eve-online-ascension/

You REALLY have to admire the consistency of CCP when they break user accounts etc.
billwhizz
Garoun Investment Bank
Gallente Federation
#462 - 2016-11-22 04:00:37 UTC
nothing now for 36 hours from ccp.

coming on 8 days locked out of my main now Evil
AlphaLifeb
WelcomeToEVE
#463 - 2016-11-22 09:45:37 UTC
I can't use paypal to pay the upgrade to omega, what can i do? ( i have no other ways to pay)
Hellcat Aideron
Interstellar Spreadsheets
#464 - 2016-11-22 11:04:05 UTC
Ruthbar wrote:
Hello Hellcat Aideron, welcome to the endless opportunities in New-Eden.

The server is down every day at 11:00 UTC, it's the daily downtime. Players refer to it as DT. Usually lasts 10-15 min but for updates there is usually an extended DT which will be announced by CCP.

Have FuN!
Ruthbar


i realized that now thank u
Puss 1n Boots
Republic Military School
Minmatar Republic
#465 - 2016-11-22 11:07:41 UTC
Same here, 8 days and not even one word from a human being. Just automatic responses.

I have to verify my identity with the help of a employee.
Otago Dogwalker
Brave Newbies Inc.
Brave Collective
#466 - 2016-11-22 11:10:47 UTC
AlphaLifeb wrote:
I can't use paypal to pay the upgrade to omega, what can i do? ( i have no other ways to pay)


PayPal is easy to set up and you can credit your account or whatever using a bank account or card.
Cytherea Deesse
University of Caille
Gallente Federation
#467 - 2016-11-22 12:11:44 UTC
AlphaLifeb wrote:
I can't use paypal to pay the upgrade to omega, what can i do? ( i have no other ways to pay)


No idea if ccp accepts pay-pal. If not and that is your only way to pay, then buy plex at one of the legit retailers and use that plex to upgrade ot omega?

Not sure if can name them here or that would be advertisment, but look around just make sure it is a legit one you buy from
0bama Barack Hussein
Science and Trade Institute
Caldari State
#468 - 2016-11-22 12:34:44 UTC
Hello, I had a launcher telling me my EvE is running damaged or corrupted files after coming back from DT.

Running repair tool gives error to logs:

*seems input cant contain html...*

What should I do? Thank you in advance!
Lucifen Goetta
Eggs and Bacon
#469 - 2016-11-22 17:40:40 UTC
Any word on what compensation locked out omega accounts will receive? I just tried logging my locked out account (8 days) and low and behold, it has been fixed. I received no update from CCP to let me know it was fixed, but hey, whatever right. Not like I am a paying customer with multiple accounts......for years now.......

Hope a **** ton of f2p alphas stick around for a very long time for you, because right now a lot of paying vets have spent a week getting back into other games. Unlocked another 3 tier 10's in WoT.
Acks
RONA Corporation
#470 - 2016-11-22 20:11:31 UTC
Acks wrote:
Acks wrote:
OK.. Hoping to get some attention here as the only response I am getting on petitions is the generic form post response earlier in this thread.

I have 9 PAID accounts that I can not access in any way at the moment. When I attempt to access these in the launcher OR the website I get this message:

"Your email address xxx@yyy.com is unfortunately not supported by our email provider and we are unable to send/receive emails from this address. Please file a support ticket to have the issue resolved by following the link below.
Help Center – Account Recovery"

This link just takes you to a support article which in turn links to the "forgot password" page. None of these options work since your system "does not support" my email address.

I filed an open petition (without logging in since I cant) using this email address. Per the generic reply I got IN MY EMAIL MIND YOU, you know the one you can't support, I replied back that I "still needed assistance" as the instructions stated.

I got a mail rejection because your mail system (Office 365... Really???) had my mail server blacklisted. I have since verified that the server is on no blacklists and I have successfully completed the delisting process with office 365. After this I was able to reply to the support mail I received without issue or further rejection.

What galls me is that you have completely locked me out of MOST of my PAID accounts. I can not reset / recover password, I can not log into my account on the website to change to the email address I use on my other accounts that you did not lock out, I can not add the accounts to the launcher, etc etc etc.

This was clearly not well tested since you have no remediation process in place for this scenario which seems to be based on office 365's SPAM filters??? Really??? And even if you are basing it on this ... there is no functional reason .. even if my server is blacklisted.. to not SEND MAILS to me. Makes no sense.

Please let me know how to get this resolved. Based on previous experience, if I have to wait for a response to my support ticket and working through that process, it will be weeks before I have access again.

Thanks in advance,
Acks



Going into day 8.... 20+ accounts locked. No response to tickets. No update to threads. No info from any part of CCP anywhere since this generic "submit a ticket" respons on 11/17 https://community.eveonline.com/news/news-channels/eve-online-news/support-status-after-the-release-of-eve-online-ascension/

You REALLY have to admire the consistency of CCP when they break user accounts etc.



Got a response this morning from GM Fox requesting an alternate email address for my affected accounts. Hopefully this will be resolved by tomorrow.

For those still waiting, hopefully this gives you a gauge as to when you might get a response.
billwhizz
Garoun Investment Bank
Gallente Federation
#471 - 2016-11-22 20:40:26 UTC
Finally got back into my main !!

hope anyone else still waiting get sorted soon o7
Nyctos
Native Freshfood
Minmatar Republic
#472 - 2016-11-23 04:02:22 UTC
Cytherea Deesse wrote:
AlphaLifeb wrote:
I can't use paypal to pay the upgrade to omega, what can i do? ( i have no other ways to pay)


No idea if ccp accepts pay-pal. If not and that is your only way to pay, then buy plex at one of the legit retailers and use that plex to upgrade ot omega?

Not sure if can name them here or that would be advertisment, but look around just make sure it is a legit one you buy from


Yes, CCP accepts Paypal. Also, PLEX activation codes can be purchased from authorized resellers listed here: https://secure.eveonline.com/etc.aspx

I believe the latter resellers are the only legitimate sources of PLEX other than CCP. Real money transactions (RMT) are otherwise forbidden by the EULA for in-game assets.

The full list of supported payment methods is here: https://support.eveonline.com/hc/en-us/sections/201161442-Payment-Methods
Cytherea Deesse
University of Caille
Gallente Federation
#473 - 2016-11-23 08:27:33 UTC
Lucifen Goetta wrote:
Any word on what compensation locked out omega accounts will receive? I just tried logging my locked out account (8 days) and low and behold, it has been fixed. I received no update from CCP to let me know it was fixed, but hey, whatever right. Not like I am a paying customer with multiple accounts......for years now.......

Hope a **** ton of f2p alphas stick around for a very long time for you, because right now a lot of paying vets have spent a week getting back into other games. Unlocked another 3 tier 10's in WoT.


I'm sorry for you loss of game time it sucks! And yes I would agree with you that CCP could be better at communicating what is going on. CCP Falcon kind of admitted that too.

https://community.eveonline.com/news/dev-blogs/new-security-features-with-eve-online-ascension/

From that Dev blog:

"Our customer support team is working hard to resolve cases related to these new security systems, and we have drafted in a significant number of extra staff to assist. We hope that we’ll be able to reach every affected pilot very soon and resolve any login issues that pilots are still experiencing. We will also compensate missed Omega clone state time for anyone locked out that they are assisting."

You can debate if they say what the compensation will be, but from that wording I would say they will add game time.

Welcome back in game Smile
Sgt Ocker
What Corp is it
#474 - 2016-11-23 10:02:51 UTC
Issue is, can't remotely install research jobs in an EC.
Manufacturing jobs are no problem but when I try to start a research job I get a message telling me "access to the blueprint is denied".
I can however deliver research jobs remotely..

NB; I have the skills to manage industry jobs at maximum range. This seems to be directly related to research jobs...

My opinions are mine.

  If you don't like them or disagree with me that's OK.- - - - - - Just don't bother Hating - I don't care

It really is getting harder and harder to justify $23 a month for each sub.
TheSmokingHertog
Julia's Interstellar Trade Emperium
#475 - 2016-11-23 11:36:39 UTC
EBR-101294 < An alpha clone can train lvl I in Defender Missiles, but cannot train the prerequisite Missile Launcher Operation II

"Dogma is kind of like quantum physics, observing the dogma state will change it." ~ CCP Prism X

"Schrödinger's Missile. I dig it." ~ Makari Aeron

-= "Brain in a Box on Singularity" - April 2015 =-
Carl Kowalski
Doomheim
#476 - 2016-11-23 12:33:28 UTC
TheSmokingHertog wrote:
EBR-101294 < An alpha clone can train lvl I in Defender Missiles, but cannot train the prerequisite Missile Launcher Operation II

I don't know why, but every alpha clone will get missile launcher operation I on pilot creation. Amarr and Gallente pilots, since they are drone factions, are not allowed to train any more missile skills, so this skill is useless for them.

Since the missile factions are allowed to train drones V and light scout drones I they can use at least some unbonused drones. So why not do the same to the drone factions and add Missile Launcher Operation II and Light missile I/Rocket I (or whatever is required) to let them use unbonused missiles/rockets on ships with launcher slots.

Looking for assignment: have missiles, will travel ...
Tra'con Han
The reality disfunction
#477 - 2016-11-23 17:39:14 UTC  |  Edited by: Tra'con Han
Tra'con Han wrote:
CCP Goliath wrote:
Macros ConDoin wrote:
Just put a Standup Research Lab I module and a Standup M-Set Blueprint Copy Accelerator rig into my Astrahus. The module is online, deducted the fuel for the online process and yet in station services Industry shows as DISABLED so cannot use. Checked my lists and profile and have done everything possible but they can't be 'enabled'. Anyone else having a similar issue?

Can you check this out please CCP or tell me I am missing something?

Cheers


Bug report please! From within client, after trying to open your industry window.


I had the same issue, offlined and re-onlined cleared this but now if I try to load an Indy job, no facility is found and the facilities tab just shows an endlessly spinning icon.

I have raised a bug report (this char) but can't get the number as I also have an email conflict (ticket also raised).


Any chance of an update? 4 days since the ticket and nothing. (Ticket ID 313507 & EBR-100618).

Not being funny but my routine now is:

1) Log in.
2) Has it been fixed?
3) No, log out.
Desdinova Atreides
Kolb Industrial Services
#478 - 2016-11-23 20:19:19 UTC  |  Edited by: Desdinova Atreides
Well I don't know what else to do so I am here now. I have an Omega account that I can't log into because of email issues. So far Support tickets have been no help at all. I finally got a reply from GM Starbound about fixing the issue two days ago, but have heard nothing else. On top of that I started and Alpha clone account to pass the time until maybe one day I can log into the Omega account again, but now I can't log into that account either. CCP sure didn't have any trouble billing my card again without email verification. It has been over a week, and I am trying to be patient, but this is getting ridiculous.
Sarmatiko
#479 - 2016-11-23 21:21:42 UTC
When I'm trying to browse available industry facilities in Industry window, Facilities tab just shows cycling progress animation and doesn't give any results.
Looks like this happens only in some systems\constellations.

EBR-101369
Log contains exceptions related to Facilities browser code so it's clearly a bug.
Oftherocks
BOATFULL
Good Sax
#480 - 2016-11-23 23:46:53 UTC
Any ETA on when you will fix the sp that people lost?