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Carnyx release - General feedback

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Author
Sophia Mileghere
Scandium Defense and Security Inc.
Sleeper Protocol
#1681 - 2015-06-16 14:40:22 UTC
CCP Claymore wrote:
Hey everyone,

Apologies for the silence about the icons but we have been following this thread with great interest.

We have been listening to your feedback and discussing where to go from here. We had a very productive meeting with the CSM last week about the current icon situation and the release of them. There will be a blog coming out once we have dotted the i's and crossed the t's where we will explain why we changed them and improvements we plan to implement from the feedback received on this thread.

Please keep giving us the constructive feedback you have supplied so far.



When will the blog published?
CCP Sledgehammer
C C P
C C P Alliance
#1682 - 2015-06-16 14:48:16 UTC
Ben Zaye wrote:
can you tell me when you will correct the poor quality of the Golems skins (Basic skin and Kaalakiota Golem skin) ?


Hi Ben,

Could you be more explicit about what's wrong with the Golem's skins? Can I ask what Shader setting and Texture Quality setting you are using?

Best,

Sledgehammer

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda

DemetRYS
Deep Core Mining Inc.
Caldari State
#1683 - 2015-06-16 14:52:15 UTC  |  Edited by: DemetRYS
Rio Bravo wrote:
Not to create friction unnecessarily but...

Guys, it's only icons! You gotta keep improving the game, can't stand still. The problem with veteran players is they get in a rut, can't change. CCP can't rest on it's laurels. Any new player at the moment has no idea what old icons your talking about, they just play the game with what they started with. After all, icons just represent what is actually shooting you, no giant mechanic has changed...and there has been a lot of other quality improvements through out the years...that being said, *ahem* Rorqual...

Think of all this as 'Fozzie-sov' for your mind!

lol Lol


It's about the way CCP treats our complaints about the icons. If they treat us like this over icons just wait and see how they treat us when they make a mess of Sov. It is about how they treat their paying customers, and when I am one of those paying customers then I will damn well make a fuss about it.
Lil' Brudder Too
Pistols for Pandas
#1684 - 2015-06-16 14:58:25 UTC
CCP Claymore wrote:

So we were using feedback on SISI and made changes on individual icons and they did change from the first iteration to the release all based on feedback from SISI.

w.
t.
f.

I'm gna call Bull#$%* on this. The ONLY icon that was changed as a result of the feedback from the SiSi thread was the pac-man stargate. I don't recall any other icon that showed any difference between the SiSi version and the TQ version. But please, correct me if i'm wrong (which in this case i'd love to be). Now, there were alot of 'issues' brought up about certain things having the wrong icons, simply because the first couple versions you had on SiSi didn't even have the full set that you wanted to do yet. Those don't count as "made changes on individual icons...based on feedback". Just be straight with us, please.

In my sig there is a link to said feedback thread...i suggest you go back and read it again. Nearly everything that has been complained about in this thread was brought up in that thread.

CCP Claymore wrote:
Perhaps we could and should have done more to address the issues we are now seeing are real issues, we will strive our hardest to make the icons better, at the moment reverting them back is not an option we are considering.

So, even with you guys apparently understanding that a majority of your customers, that provide your salary, are saying the new icons have much less functionality than the old. You have made the decision to leave them in their current broken state until you finish polishing what you beleive is a 'better' set (from the same people who gave us this current "better" set in the first place), at which point you say you'll take more feedback. (which you didn't really the first time)

These latest responses just reinforce my desire to spend my hard earned money elsewhere, where i'm not paying you so i can do your testing, then getting ignored because it doesn't make you feel all warm and fuzzy.
Lara Divinity
Pidgeon Cartel
#1685 - 2015-06-16 15:03:27 UTC  |  Edited by: Lara Divinity
CCP Claymore wrote:
Quote:

are you going to reinstate the old icons, even if only as a temporary measure?


The simple answer at the moment is no.

Without going into too much detail as the blog will cover it, we have ideas to simplify the current system from the feedback on this thread and discussions from the CSM.


over 80 pages of complains n thats the anwser ....thats just sad ppl r comin with suggestions and asking for options n ur anwser is just plainsided no really sad the future looks grimm for eve online
at least for those who designed the new map they lissend to give the old map as option why not hold a survey n let the ppl vote who play the game ?
not like ull lissen anyways cos its seems ur on a stubborn track to do what the eff ever with the silly icons. and again i say the future looks grimm why did these stupid icons get implemented in the first place n why is it so hard to give an option to use the old icons n why is the simple anwser no n why do we have to wait on another dev blog for it?
the blog will cover it?
what will it cover, more changes extra colours everything to keep the silly icons?
the overview was working fine as it was
will u re-sub the the simple anwser is no i will cover it in my blog
Albert Spear
Non scholae sed vitae
#1686 - 2015-06-16 15:18:37 UTC
Good icons do not require a guide, key or other method of interpretation. None of the current set fit this requirement for "good". If you read "Tog on Interface" or any of the other classic interface guides, you will find the new icons have gone in the opposite direction of an improvement to an interface.

I now have 4 printed pieces of paper on my wall to tell me what the icons are supposed to mean. I suspect in 6 months I will not have to refer to the paper list.

I took time to learn the old icons (there were fewer of them, and they at least gave me a clue by shape of what I was looking at). They were not great, but these are far worse. I suspect they will add to the barrier to entry to Eve for new players.

I would suggest - no more than 15 basic icons and then use color, density and size to indicate sizes if that is important. Frankly having different sizes of asteroid icons is completely wasted.

Please revert - NOW, not in 6 weeks. Then go back to the drawing board, hire a Bill Fernandez or another real UI guru to help you with a good set of icons.
Ben Zaye
Harakiri Cleaning services
#1687 - 2015-06-16 15:25:44 UTC  |  Edited by: Ben Zaye
CCP Sledgehammer wrote:
Ben Zaye wrote:
can you tell me when you will correct the poor quality of the Golems skins (Basic skin and Kaalakiota Golem skin) ?


Hi Ben,

Could you be more explicit about what's wrong with the Golem's skins? Can I ask what Shader setting and Texture Quality setting you are using?

Best,

Sledgehammer


Hello,

Display setup :

Section "Display" :
- Window mode
- window size is 1920x1005
- Screen size : 23 inch
- Display adapter is "NVIDIA GeForce GTX 680 1 "

Section "Effect" :
- All are Enable (x)

Section "Graphic Content Setting " :
- HDR and Load Station Env. = Enable (x)
- All options (Shader, texture, etc.) = "High" except Anti-aliasing = "Medium"


The problem with the Golem Skins :

The Basic skin and also the new skin "Kaalakiota Golem" are very bad quality. There is too much dust, too worn and scratches on the ship. In addition, the level of detail is quite low enough. That lack of definition.

I tryed to reduce in the game configuration level "Shader Quality" and it does not give anything. The ship is still as ugly and dirty.

Examples : We want for the Golem skins the same level of detail and quality that the Cerberus for basic skin and Rook for Kaalakiota skin .

Best,

Ben
Circumstantial Evidence
#1688 - 2015-06-16 16:10:02 UTC
I'm reminded of the title of the CCP internal newsletter, "FEARLESS." (I don't know if it's still called this, or even still published - since the Incarna days.) The only constant... is change.

Every time they make major changes to the UI, it causes the player base to go nuts. This episode reminds me of the Unified Inventory change. They did not throw it out, despite strong protests in this forum. They made many little changes until the windows worked better, in some of the biggest complaint scenarios. One of my favorite added features of Unified Inventory, was that I could drop items on a container icon in my local inventory, without opening it first... because all containers on your active ship or in your docked station, are technically open now.

Natya Mebelle
Center for Advanced Studies
Gallente Federation
#1689 - 2015-06-16 16:18:44 UTC
CCP Claymore wrote:
1) Apologies for the silence about the icons but we have been following this thread with great interest.

2) We have been listening to your feedback and discussing where to go from here. We had a very productive meeting with the CSM last week about the current icon situation and the release of them.

3) There will be a blog coming out once we have dotted the i's and crossed the t's where we will explain why we changed them and improvements we plan to implement from the feedback received on this thread.

4) Please keep giving us the constructive feedback you have supplied so far.
1) Apology accepted, hopefully this does not happen again. But it doesn't make sense, I'm sorry. If you followed this topic, why have you not been more vocal and tried to ease our concerns?

2) I understand the time it requires to gather enough data to draw a reasonable conclusion, but as stated above, CCP's communication was abysmal. The results of the meeting better not be disappointing.

3) What? Why do you keep repeating the same mistake all over again? You had a meeting with the CSM last week. Fine. Even if it that was as late as Sunday evening (Eve time) the announcement of a blog coming the next day should have been IMMEDIATELY after that meeting was over, with the blog following on Monday. What is your excuse for the delay? Who is working so slow?

4) What else is there to say? We've got pretty much everything covered. Repetitions are useless. What else do you want to hear? If you expect us to draw mockups... sure. What are we getting for our efforts? I suggest you close this topic after the devblog is out, link to the devblog in first and last post here and use the devblog comments as new feedback topic.


CCP Claymore wrote:
5) We absolutely do care and player feedback has not been discarded, although hands up we could have been better at replying to this thread.

6) We understand that NPC are not distinguishable enough and that is high on our list to improve. We are also looking at drones.

5) Yes you could and should have. I for one do not expect the actual developers to spend their time in the forum instead of working. This is what community moderators are for. They go through the stuff, throw together summaries, and present them to the devs in question. Then they reply based on what they get as response from the devs. A working developer should only post when it is necessary. I don't think anyone wants to be coddled by the devs. If you give us useful responses, then we have something to work with. I guess that is what everyone asks for, right? c:

Saying the player feedback has not been discarded is a bit wobbly. You know from the latest sisi feedback topic that things would not turn out well. So the question is, who is "we" in this case? The developer team who has been making the icons? Okay, I give you the benefit of doubt and believe that. So who ELSE was discarding what YOU have been saying? Which manager or producer was ignoring the feedback and concerns coming from their own employees?
Of course, some statistic gobblers will say that not enough people gave feedback and not enough people were on sisi to test the changes. I understand this. Solution? Submit the new icons into the client as OPTIONAL BETA FEATURE to receive more feedback. And work on an ingame feedback tool.

6) I hope your difficulties to understand this will be covered in the devblog. I also don't think you are handling this situation very well currently. What should follow right now is a quality assurance of customer feedback. Give us a USEFUL survey to fill out. Ask what people NEED with new icons. To make things quicker and easier for them. I bet most people don't require that many distinctions for drones or cargo containers.


CCP Claymore wrote:
8) So we were using feedback on SISI and made changes on individual icons and they did change from the first iteration to the release all based on feedback from SISI.

9) Perhaps we could and should have done more to address the issues we are now seeing are real issues, we will strive our hardest to make the icons better, at the moment reverting them back is not an option we are considering.
8) That sounds like a hard twist on the truth. I only know the pacman stargate was changed, but I'm sure you can prove me wrong. By the way, it STILL looks horrible. Less pacman but more like a square with very round edges. It is not a circle, by no means. If you talk about the previous icons? Oh yes, you listened and changed a lot of them to become the CURRENT release... but you seemed to have misinterpreted the RECENT feedback on Sisi icons, because that one was just as bad.
CCP I hate to say this but you are doing a terrible job at communicating. You have to ask more questions. USEFUL questions at that. The more specific you will be, the better answers you will get from us.

9) What are you doing to make sure something like that will not happen again? Why did you not make the icons an optional beta feature? And let me be more clear now: Who is holding the strings on this? Who is forcing these horrible decisions? Who is responsible for disabling proper implementation?

There have been plenty of bad choices made. I do not want to believe that these were solely from your development teams, because that would mean a whole lot of people have no clue about communication, feedback, testing and longevity. Instead, it all seems to point to business and management decisions.

What you should have done:
Update overview code for improved options and visibility.
Better scaling algorithm and vector based icons OR implementation of additional handcrafted scale sets.
Better communication and questions in feedback topics.
Making new icons optional beta feature first.

What you did:
Force new icons upon us and failing at damage control.
Vol Arm'OOO
Central Co-Prosperity Union
#1690 - 2015-06-16 16:20:03 UTC
CCP Claymore wrote:
Hey everyone,

Apologies for the silence about the icons but we have been following this thread with great interest.

We have been listening to your feedback and discussing where to go from here. We had a very productive meeting with the CSM last week about the current icon situation and the release of them. There will be a blog coming out once we have dotted the i's and crossed the t's where we will explain why we changed them and improvements we plan to implement from the feedback received on this thread.

Please keep giving us the constructive feedback you have supplied so far.


For the love of BoB, please just give us a switch to check so that we can go back to the old ones if we want.

I don't play, I just fourm warrior.

Ida Aurlien
HIgh Sec Care Bears
Brothers of Tangra
#1691 - 2015-06-16 16:30:05 UTC
Well there is the answer no we are going to live with these and all of fozzie-sov Never mind that people are leaving null and the game it does not matter... We are looking at 1 thread just the English add the other languages and you know there is a lot more than 85 pages... and we are all being told same crap. I'm not that old of a toon but I do not lke major changes done to something as it is like having a new game to learn.. eyes and headache... They could have made a new game along side of this 1 but they are gonna rebuild it for somes interest... it really reminds me of coke and new coke but they brought back classic coke and within a few months new coke totally died.. when your totally changing a game it makes it hard to find the flow for it or the idea behind it.. with fozzie-sov gonna be a lot of major changes this is why people leaving null and the game.. I look at the stupidity in the changes and see 2 % reduction in players and then add fozzie-sov you may have 5 % drop in players... Oh and who do you think brings new players into the game... I have brought 3 2 are leaving because of changes and game focus shifts... I personally canceled 3 accts and will just wait till someone gets there head out of their *** but to come back idk as when ppl leave you may get 10 % of those back if your lucky this is not baseball
Blue Harrier
#1692 - 2015-06-16 16:32:20 UTC
CCP Claymore wrote:
Quote:

are you going to reinstate the old icons, even if only as a temporary measure?


The simple answer at the moment is no.

Without going into too much detail as the blog will cover it, we have ideas to simplify the current system from the feedback on this thread and discussions from the CSM.


Thank you, that is all I needed to know, I shall let my last account end at the end of this month and say goodby to Eve.

Thanks to everyone who put up with me over the years and to all fly safe.

Regards, BH

"You wait - time passes, Thorin sits down and starts singing about gold." from The Hobbit on ZX Spectrum 1982.

Vol Arm'OOO
Central Co-Prosperity Union
#1693 - 2015-06-16 16:36:50 UTC  |  Edited by: Vol Arm'OOO
CCP Claymore wrote:
Quote:

are you going to reinstate the old icons, even if only as a temporary measure?


The simple answer at the moment is no.

Without going into too much detail as the blog will cover it, we have ideas to simplify the current system from the feedback on this thread and discussions from the CSM.


You got to be kidding me. The first thing you need to ask when you set about tinkering with things is why make changes to stuff that is not broken. The second thing you need to ask is if we are going to try to fix something that is not broken anyways then is the result of our efforts better then what we had in the first place. Here, the old icons didnt need fixing in the first place and also are superior by every measurable metric then the new icons. Just give people the choice. You did it with captain quarters. You did it with the map. You guys get to save face since the icons are still introduced, and the players who hate them can still play the game the way they like. Everybody wins.

I don't play, I just fourm warrior.

Bad Bobby
Bring Me Sunshine
In Tea We Trust
#1694 - 2015-06-16 16:49:20 UTC
CCP Claymore wrote:
There will be a blog coming out once we have dotted the i's and crossed the t's where we will explain

So could we have a firmer commitment on when that will be?

Because in the interim many of us are left with a markedly worse game and we've already been told that it's not possible to revert out the problem changes because of reasons.
Nym Doe
Bear Bones Brigade
#1695 - 2015-06-16 17:48:10 UTC
CCP Claymore wrote:
Quote:

are you going to reinstate the old icons, even if only as a temporary measure?


The simple answer at the moment is no.

Without going into too much detail as the blog will cover it, we have ideas to simplify the current system from the feedback on this thread and discussions from the CSM.


You have got to be ******* kidding me.
Vincent Macalik
Designated Drivers
Domain Research and Mining Inst.
#1696 - 2015-06-16 17:56:27 UTC
CCP Claymore, please give us a response about UI scaling and if a fix is coming for 90% scaling not allowing the game to display icons correctly in any playable fashion?

Recuitment Information: Smiles and cupcakes

"You think you have it bad? I pay to play with spreadsheet on an internet spaceship game."

Panterata
Federal Navy Academy
Gallente Federation
#1697 - 2015-06-16 18:08:43 UTC
Pathetic.
The same sh..ts happen with tooltips! No one cares about our opinion at all. Btw CCP why don't you go on SISI and stay there and make what you want and just not come back
Vic Jefferson
Stimulus
Rote Kapelle
#1698 - 2015-06-16 18:16:44 UTC
CCP Claymore wrote:
Quote:

are you going to reinstate the old icons, even if only as a temporary measure?


The simple answer at the moment is no.

Without going into too much detail as the blog will cover it, we have ideas to simplify the current system from the feedback on this thread and discussions from the CSM.



I'm sorry, as much as I want to believe you, this seems to be another shell game, and a poorly masked one at that.

We don't want new icons, we don't want feature iteration on the live server; we want the game to be playable now, and for that to happen, the old icons need to be an option. I do not believe you are listening to the majority of feedback here which is by and large clamoring for one thing - the old icons. It should be painfully obvious by how this situation has played out that players are less likely to trust designer judgement when it acts so capriciously and unprofessionally. Why should we trust that the new icons are going to be any better than the current ones? Listening to the players, particularly when they are close to unanimous on the issue, is really the only thing that will please this crowd.

I am sure I am not alone in feeling extremely disappointed about this entire situation.

Vote Vic Jefferson for CSM X.....XI.....XII?

Louanne Barros
Brutor Tribe
Minmatar Republic
#1699 - 2015-06-16 18:36:36 UTC
Well, I should be careful what I wish for. I wanted a CCP reply to this thread.

We got one, and it amounts to "No, sorry, we will post a blog explaining why you are wrong. Any problems with the new icons lie with the players."
Natya Mebelle
Center for Advanced Studies
Gallente Federation
#1700 - 2015-06-16 18:41:55 UTC
I realized there is a bit of feedback I have not yet been giving. After two weeks of new icons I started to notice an "improvement" on my trader. Or let us call it, a change.

I learned the association that... Monopoly houses and upside-down empty wrecks are potentially bad for me.

Considering I have a combat-salvaging alt, this reverse wrecks being dangerous thing now is very irritating to me. It feels like I'm being poked at by Wreck-zombies.
I do like playing Monopoly, but not when those houses get aggressive at me. I fear this new association could impact my fun on the boardgame.

I'm not kidding. I'm dead serious. This is how my brain works.